Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
Google0 stars out of 5 if I could! He consistently told us that he'd had lots of offers and we needed to raise ours. When we spoke to a different member of staff on the listed office number, he told us not a single offer had been made. 4 weeks after an offer was made, a mortgage had been accepted and solicitors were instructed, Peter Bennett waited until we had paid our solicitors their fees, paid £1500 for a extended survey and then had the indecency to email me at 8pm on a Sunday night telling me that he had sold the property to someone else as 'the whole process should have been completed in 4 weeks'. He also made derogatory comments about our female financial adviser working part time and being poor at her job.
When my partner went to the office the following day to confront him he hid behind a door and refused to come out. Absolutely disgusting service and cost us over 2k.
Since going to other viewings, other local estate agents have told us how Century 21st have a poor reputation and told us to avoid them.
Vanessa · 2 April 2018
★★★★★ 5/5
GoogleI asked the team to come out to my property as I was really unsure what I needed to do. They attended and took me through in detail the cost of selling and what I should do to enhance the saleability of my house. Their fee and service was excellent and I would recommend.
James · 2 April 2019
★★★★★ 4/5
GoogleWe had a very good experience with Matthew from Century21 throughout. Even when things got stressful towards the end when purchasing our property he was there to help. Nothing was too much trouble and we felt he always had our best interest at heart.
Liz · 1 April 2021
★★★★★ 1/5
Google0 stars out of 5 if I could! A landlord or agent should provide a copy of the tenancy agreement (letting contract) before taking the holding deposit, but he (or they) hesitate to provide free of charge a copy of contract for review prior to references begun
Cherry · 28 September 2019
★★★★★ 5/5
GoogleI have sold 2 properties and rented one through Century 21 and experience has been brilliant. Personable and friendly and easy to contact. Managed to rent house out to first viewer and also sell our house after first viewing.
Highly reccomend
Louise · 20 March 2021
★★★★★ 1/5
GoogleDon't return your calls.
Martyn · 1 April 2023
★★★★★ 5/5
GoogleFirst class service where honesty counts. help was given by peter and matthew, who, went out of their way to provide advise and guidance, perfect
Peter · 2 April 2018
★★★★★ 5/5
GoogleMatthew did everything he promised and I have a great landlord.
Gail · 2 April 2018
★★★★★ 5/5
GoogleRating only, no written review.
Alan · 1 April 2022
★★★★★ 3/5
GoogleRating only, no written review.
Mike · 1 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
