Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleArranged to view a property on Friday afternoon. Despite having rung up 3 times to confirm no-one showed up. When I called their office they had no record of it in the diary. Extremely disorganized.
Sam · 31 August 2019 · Century 21 Maidstone
Agent replied
Good morning, thank you for your review. We can only apologise on behalf of the Maidstone office, their Property Management System and Emails were down from Friday to Monday and unfortunately they would not have been able to access diary notes or contact information. Please accept our apologies for any inconvenience caused. If you would like me to contact the office on your behalf to rearrange I am more than happy to assist. Kind regards, Kirsty Stubbings, Century 21 UK Head Office
★★★★★ 1/5
GoogleHi Everyone
I viewed a flat at Charles street (2 weeks ago) put a cash offer in. To my amazement this has been sold 5000 less then the offer I put in??? Is this legal legislation to do this? I was told my offer was too low. Yet sold for 5000 less. Cannot get my head around this. Was the vendor informed of my offer, seem not, I'm sure.
Terrible business
Lorraine · 31 August 2019 · Century 21 Maidstone
★★★★★ 1/5
GoogleI had called the office on 4 separate occasions, as I was very interested in letting a property they had listed. I was told on all occasions I will be emailed with all details requested and I heard nothing.
The last lady I spoke to was very rude and told me there was nothing they could email to me and all of the details are on rightmove. (This was incorrect).
To top it off, I spoke to 1 gent who was very nice and accommodating, however when a viewing was finally arranged, they sent hm to the property with a key that doesn't work.
Such a headache and constant chasing.
Stear clear!
Motivational · 28 August 2019 · Century 21 Maidstone
★★★★★ 5/5
GoogleI had a really good experience from start to finish. I highly recommend these guys. Very friendly and very professional.
Simon
Simon · 27 August 2019 · Century 21 Ilford (357 Eastern Avenue)
★★★★★ 5/5
GoogleThey very much helped me get out of a very bad situation. Saved me a lot of money and efforts. Thank you v much.
MR
Mithun · 27 August 2019 · Century 21 Ilford (357 Eastern Avenue)
★★★★★ 5/5
GoogleVery good service always response very quickly
J · 26 August 2019 · Century 21 Ilford (357 Eastern Avenue)
★★★★★ 5/5
GoogleWorking with agents as a property lawyer can sometimes be one of the least enjoyable parts of the job, especially when their sole concern seems to be earning commission. Fortunately, Century 21 are nothing short of great to work with and a million miles from your average agency. They understand the market and their advice is realistic and fair. I have personally worked with Jeremy Owen on a number of transactions and he has been a breath of fresh air from day one. Personable, professional, down to earth and efficient. He's great with his clients and I've rarely met an agent who is accessible around the clock. The team will go above and beyond the call of duty to make sure all parties are satisfied. It's been a pleasure working with Jeremy and the managing partner Hanane. Highly recommended agency. On behalf of Ashton Ross Law, if you need an agent, get in touch with Jeremy Owen.
Jasmine · 23 August 2019 · Dolce Vita Luxury Real Estate
Agent replied
Thank you Jasmine from the whole team! Much appreciated -HD
★★★★★ 1/5
GoogleRating only, no written review.
Anya · 6 August 2019 · Century 21 Ilford (551 Green Lane)
★★★★★ 1/5
GoogleIf I could give this company 0 stars I would. We were completely mucked around by this agency, overcharged fees, and sold in to renting a flat when the owners of the flat were only looking for short term tenants. We clearly expressed we wanted a long term tenancy. Awful customer service, we are still waiting to hear back from them on various things that have gone wrong long after we have moved out from the flat we rented for 6 months. Do not use this agency. Look elsewhere.
Anya · 6 August 2019 · Century 21 Ilford (551 Green Lane)
★★★★★ 5/5
GoogleRating only, no written review.
Pollyanna · 31 July 2019 · Dolce Vita Luxury Real Estate
Agent replied · 30 July 2023
Thank you.
★★★★★ 5/5
GoogleGood agent
Abu · 30 July 2019 · Century 21 London (116 Boundary Road)
Agent replied · 29 July 2023
Thanks
★★★★★ 4/5
GoogleGood letting agent
Arshad · 30 July 2019 · Century 21 London (116 Boundary Road)
Agent replied · 29 July 2023
Thanks
★★★★★ 5/5
GoogleVery good company with extremely responsive staff. Thank you
Izet · 30 July 2019 · Century 21 London (116 Boundary Road)
Agent replied · 29 July 2023
Thanks
★★★★★ 5/5
GoogleGreat service. Rameez is very responsive to answer my questions.
Very happy with the service and will use the agency again.
Shandy · 30 July 2019 · Century 21 London (116 Boundary Road)
Agent replied
Thanks Miss Julia
★★★★★ 5/5
GoogleRating only, no written review.
Tereza · 28 July 2019 · Century 21 Halifax
★★★★★ 1/5
GoogleDo not use these guys bunch of thieves
They have withheld a months rental payment and refuse to pay it,
They pretend owner has changed
Roger the owner if u can get hold of him is a liar and s theif and did honest business man
Avoid at all costs
Rich · 28 July 2019 · Century 21 Halifax
Agent replied
Good afternoon, thank you for taking the time to leave a review. All Century 21 UK offices are independently owned and operated businesses, however, we take customer service very seriously. I can confirm that there has been a change of owner at the Halifax office. Could you please email our head office email address with your contact details to enable me to look into this matter for you and respond? info@century21uk.com Kind regards Century 21 UK Head Office
★★★★★ 1/5
GoogleWell I've now had the house with century 21 in Halifax for over a year now and had no interest in the property, so reduced the price by a massive £20,000 to gain some interest in the property. Now I get my first potential buyer who's …
Arif · 28 July 2019 · Century 21 Halifax
Agent replied
Hi Arif, thank you for taking the time to post this review.
We’re very sorry to hear about your experience and any inconvenience this caused you. We are of course disappointed that you are not satisfied with the service you have received. Century 21 UK always strive to provide excellent customer service to all of our clients and are always disappointed if a client feels they haven’t received it.
If you need any help please don’t hesitate to contact our head office on 0333 313 2121 and we’ll be more than happy to assist where possible.
★★★★★ 1/5
GoogleRenting a property from here.Shop never opened and they never answer the phone. Did send a email and they emailed back said they rang me ( had no miss call) and could i give them a ring but again goes on to voice mail. They also owe me one months rent but doing nothing to return to me. Poor customer service.
Tina · 28 July 2019 · Century 21 Halifax
★★★★★ 1/5
GoogleRepaired a washing machine back in March 2017 for a tenant and we are still waiting for payment of only £40. It's taken more of my time trying to get paid than the job took in the first place.
David · 28 July 2019 · Century 21 Halifax
Agent replied
Thank you for getting in touch, all Century 21 UK offices are independently owned and operated, however we take customer service very seriously.
Therefore to enable me to look into this could you kindly provide your details and any appropriate further information to info@century21uk.com
Kind regards
Century 21 UK
★★★★★ 1/5
GoogleTried calling and calling . Just got an O2 voicemail service. Went to the office in town, closed. Nice one for letting your tenants know how to contact you ! Not! Stopped my rent. Not paying £350 a month to live in a place with "undrinkable" water, no heating and no shower.
Amy · 28 July 2019 · Century 21 Halifax
Agent replied
Good afternoon, we're sorry to hear of your recent experiences. Each of our Century 21 UK offices are independently owned and operated however we take customer service very seriously so thank you for highlighting this. Having looked into the matter with the Lettings team i now understand that an electrician will be back out with you today to resolve the on-going matter. If I can assist any further then please do not hesitate to make contact via email info@century21uk.com. Kind regards CENTURY 21 UK
★★★★★ 3/5
GoogleA mixed review the owner Hassan was polite and after some minor issues arranging a viewing, we did view and were pleasantly surprised with the property and duly placed an offer that was accepted. We would have expected the property to be removed from the market following this.
We had arranged our mortgage and solicitors when we received a call from Hassan to advise that another offer had been made and would we like to increase our original offer. Due to how far in we were we felt obliged to increase and asked for assurances that should the offer be accepted it be removed and no further issues. Following a short wait we were advised the other buyer had increased considerably higher thus making it not possible for us to compete.
I appreciate Hassan's job is to get the best offer for the vendor, however feel he could and should have done more to aid the understanding of a buyer in an unfamiliar situation.
Stefano · 28 July 2019 · Century 21 Halifax
★★★★★ 5/5
GoogleI rent a house from this place great all round new boiler and appliances well maintained and great all round
Nathan · 28 July 2019 · Century 21 Halifax
★★★★★ 1/5
GoogleCompletely unresponsive. Tried to view 4 properties with them now and they haven't answered a single email, phone call, voicemail or anything. Shocking!
Elliott · 28 July 2019 · Century 21 Halifax
★★★★★ 5/5
Googlehassan as been a good landlord n as helped if anything as gone wrong in my property.keep going wv ur good work
Hayley · 28 July 2019 · Century 21 Halifax
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
