Trusted Agent profile
★★★★★
1,279 reviews across 6 offices and 3 platforms
Castles Estate Agency has six offices, all in London. Together they have 1,279 reviews on three platforms, rated 4.8 out of 5 overall.
1,274
Reviews on Google
All 6 offices
4
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Castles Estate Agency's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMy husband and I just got the keys to our new property all with the help of Enzo. He was extremely professional, efficient and helpful. Moving is never easy and Enzo made the process a lot less daunting by taking care of the paperwork side of things including utilities, deposits and contracts. We’re very thankful for the seamless process Enzo made it and for letting us know that he is on hand for any future help we may need.
5/5
GoogleStuart and the team are very efficient, and professional very good estate agent to buy or sell your property with
5/5
GoogleI've had some terrible renting experiences in London in the past so went into the new house search with low expectations. However, Castles was absolutely wonderful! After dealing with agencies that wouldn't respond to emails or calls I was so grateful when Sertac and the others at Castles responded almost immediately whenever I called or emailed. This service has continued past our house search. Whereas it feels like some agents lose interest in tenants after they've signed a contract, we still feel well taken care of by Castles!
5/5
GoogleSertac is by far one of the best agents to liaise with. He has genuine people skills and tailors his service accordingly. I am in the early stages, so nothing is complete yet, however he has been reassuring and informative even during overtime hours.... works for me! Great!
5/5
GoogleCastles Edmonton were brilliant. They got us an excellent price for the house we were selling. Communication was excellent. I would recommend them if you are selling your house.
5/5
GoogleI have been dealing with Alex since he came to work for Castles and find him Professional and excellent in his work and delivering results. Due to an unresolved case with my Tenants I requested Alex to assist me in mediating between the Tenants and myself. Alex was able to to handle the affair and make it look flawless and I was happy it was finally resolved. Thankyou Alex I really appreciate what you have done.
5/5
GoogleI let out a property with Castles and the whole team were fantastic. Enzo and Sertac managed the letting and found me great tenants really fast. Would recommend to everyone.
5/5
GoogleI'm so so so luck that I’ve come across with SERTAC CAKGOZ his the best estate agent ever he has helped me so much and I’ve rented the dream home i cannot thank him enough i pray for him everyday honesty his the best
5/5
GoogleWould highly recommend Craig Tiller at Castles - he helped us move into our new rental property quickly with absolutely no fuss.
4/5
GoogleVery efficient and effective. They had a clear sales strategy which resulted in a sale above asking price. Communicated well and guided us through a sale forced by a family death. Thanks to all at castles.
5/5
GoogleOutstanding service !! Made us feel comfortable and secure. Would recommend Castles every time. Especially Enzo Soylu - Amazing customer service from him !!!
5/5
GoogleI was extremely please with the service that Lorenzo provided. He was very efficient, and understood exactly what I needed. He was extremely professional and friendly, and managed to ensure I had the keys to the property 4 days after my offer was accepted. He also arranged for all the bills to be moved over, and for the carpets to be cleaned, A very very good service all round. Would highly recommend him.
5/5
GoogleI recently rented a property from Castles with friends. We were extremely pleased with the service provided by Craig Tiller of the Lettings department. He helped us every step of the way. Very professional and supportive.
5/5
GoogleI am very pleased with Castles, especially Lorenzo. I have just rented out a place and he was very professional and efficient, and managed to sort everything out very smoothly. Very good service all round. Would highly recommend him.
5/5
GoogleI’m finding it difficult to write this review, clumsily typing with one hand while the other tightly grips the keys to our new (dream) rental. This predicament is all down to the lovely Craig and Josh at Castles. My past experience as a tenant has taught me to view letting agents with a combination of suspicion, exasperation and a simmering loathing, so it was almost startling to encounter these two kind, friendly, thoroughly decent guys. If our experience so far is anything to go by I’m sure our tenancy will be a very pleasant one indeed. I’ve told them they are welcome to come and cartwheel with us around our home anytime they like.
5/5
GoogleNancy from Castles Edmonton branch was very helpful! She was quick and efficient in solving my problem. I would definitely recommend this Estate Agents.
5/5
GoogleI had a smooth and wonderful experience with Castles Estate Agents. From start to finish my partner and I were guided and kept abreast of the entire process. The customer service was simply exceptional. They really went beyond the call of duty for us to secure the property. This is the go to Estate Agents for all your property needs. The final word in the business. I'm so grateful to them.
5/5
GoogleCastles were great at being on top of looking for suitable properties as well as checking up how we felt about the seen properties. The process to securing our first home together was made very smooth and efficient as well as a great warm and welcome from Craig. Would definitely recommend!
5/5
GoogleI recently rented a flat with Castles and from the first connection to last check out meeting, the conduct was professional, friendly, fair and respectful. I always received prompt replies to my little and bigger concerns and all were taken care immediately. This is an agency i would want to rent or buy again in future! Special thanks to Alex for making the renting and check out smooth and Castles maintenance team for making it easy to live for 2 years in my chosen flat. Keep up with that culture and value at Castles, wish more agencies were like that!
5/5
GoogleI would like to thank Stuart for his outstanding level of service. 5 stars are simply not enough, he has been a delight to deal with! Very knowledgeable, provided me with updates along the way and guided me throughout which lead to an incredible completion of 4 weeks from start to finish! Thank you again Stuart, you diamond :)
5/5
GoogleCraig was great during our process of finding a new flat and moving in, he made everything very straightforward and couldn't have been more helpful. We had a tight deadline and he was super flexible in helping us meet it. Would definitely recommend!
5/5
GoogleI would have no hesitation in recommending Alex at Castles Edmonton. He was very professional and efficient and found me a nice family to rent my property within a couple of weeks, achieving the rent I was hoping for.
5/5
GoogleThey're the best. Sylvain
5/5
GoogleA totally excellent, professional and impressive service from Abraham and his experienced team. We were selling at a difficult time, with the market depressed by Brexit, but the advice that we received was spot-on, and we achieved our sale at a good price, just when we needed it. No crazy promises over unachievable prices, no pressure, no panics. Highly recommended!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (438 Hertford Road) has the most, with 304 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 301.
The six Castles Estate Agency offices, by town:
Yes. In The Trusted Agent 2026 awards: Castles Estate Agency, London won Trusted Agent.
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