Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI've used Castles in Palmers Green twice now, and on both occasions Nof and the team have been exceptional.
The first time, I initially wanted to rent my flat rather than sell. Before the property had even gone on Rightmove, Nof had already found a tenant, an impressive start that immediately showed the kind of proactive approach that sets them apart.
When I later decided to sell, the process was far from straightforward. The flat had some challenging issues, including high managing agent fees that were putting off potential buyers, alongside a few other unfavourable factors that made it a tricky sale. Several other agents in the area valued the property unrealistically high, which was deterring buyers before they'd even booked a viewing. Nof took a different approach, pricing the property honestly and at a level that actually got people through the door. That realistic valuation made all the difference.
Once the sale was underway, Nof and the wider Palmers Green team, including Sergi, kept me updated throughout the entire process. Communication was consistent and reassuring, and when tensions arose between solicitors, the team acted as brilliant mediators, keeping things on track and stopping small issues from becoming big ones.
Professional, proactive, and genuinely invested in getting the sale over the line. I wouldn't hesitate to recommend Castles Palmers Green to anyone looking to sell or let in the area.
Nicholas · 20 April 2026
Agent replied · 22 April 2026
Thank you for such a thoughtful review and for choosing Castles Palmers Green twice, it really means a lot to us. We’re so pleased to hear how myself,Sergio, and the team supported you from the very start, whether it was securing a tenant so quickly or navigating a more complex sale with honesty and care.
We know your sale came with its challenges, so it’s great to hear that our realistic approach and hands-on communication made a difference. Keeping things moving and reducing stress where we can is always our priority, so your comments truly resonate with what we aim to deliver.
It was a pleasure working with you, and we’re always here if you need anything in the future.
Kind Regards Nof Tona MNAEA
★★★★★ 5/5
GoogleI recently sold my flat through Castles Estate Agents in Palmers Green, and I can’t recommend them highly enough, especially Nof Tona, who was exceptional throughout.
I was dealing with an extremely stressful situation involving another agent, and Nof’s support genuinely made the difference. We spoke weekly, and he was always open, responsive, and available whenever I needed guidance. He went well beyond what I would normally expect, taking the time to really understand my situation and help me navigate it calmly and clearly.
Sergio and the Castles team were equally efficient and professional. Sergio secured the best price I could have hoped for and moved the sale from offer to completion in just a few months.
A highly supportive, capable, and trustworthy team. I’m very grateful for their help and would absolutely recommend them.
Sarah · 22 February 2026
Agent replied · 20 March 2026
Hi Sarah, I’m really pleased I was able to support you during what I know was a very stressful situation, and I’m glad our regular conversations helped bring some clarity and reassurance along the way. Your feedback genuinely reminds us why we do what we do.
I’ll be sure to pass on your lovely comments to Sergio and the rest of the team, they’ll be delighted to hear them. As a company, we continue to train all our staff and constantly strive for excellence, so it’s very rewarding to know that this showed throughout your experience.
Thank you again for your trust and recommendation. Wishing you all the very best moving forward.
Kind Regards
Nof Tona - Managing Director
★★★★★ 5/5
GoogleBuying my first home was a huge milestone and Castles Estate Agents Palmers Green were excellent. A special thank you to Sergio, who was outstanding from start to finish.
Sergio was incredibly patient, always took the time to answer my questions, and kept me updated throughout every stage of the purchase. Communication was excellent, and I always felt informed and supported.
We unfortunately had to deal with some difficult sellers, but Sergio went above and beyond to keep everything moving forward. He worked tirelessly behind the scenes, chased updates when needed, and did everything he could to help get the transaction over the line.
I genuinely appreciate all of Sergio's hard work and wouldn't hesitate to recommend both him and the estate agency to anyone looking to buy or sell a property. Thank you for helping make my first home purchase a success!
Evi · 22 July 2026
★★★★★ 5/5
GoogleMy husband previously dealt with Nof and his wonderful team previously when selling a family home. When it came time for us to move, we knew straight away where to go. From the moment we got in touch with Nof to when we completed, we were treated like old friends. Nof is a consummate professional, nothing was ever too much trouble. I would have no trouble or hesitation in recommending Nof or Castles to anyone.
Nichola · 20 October 2025
Agent replied · 20 March 2026
Thank you so much for your wonderful review and for coming back to us when it was time to make your next move. It was truly a pleasure to assist you once again. Having helped both vendors and purchasers for over 34 years, my passion for this industry remains just as strong as the day I started. Training my team members, past and present, to remain professional, helpful, and dedicated to our clients has also been a key part of our continued success. Knowing that you felt supported and valued throughout the process means a great deal to me and the entire Castles team. Wishing you all the very best in your new home, and thank you again for your trust and kind words.
Warm regards,
Nof
★★★★★ 5/5
GoogleCastles , as far as my wife and I are concerned delivered a stellar service at a reasonable cost in selling my wife’s property in Palmers Green
Sandro there, assisted ably by Dino and Adam supported us throughout and guided the whole process in a thoroughly professional pro active and responsive way- from advising on pricing, finding the right buyer and liaising productively with the Buyer and keeping us posted through exchange and to a quick completion
They were a great and approachable team who always did what they promised to do.which was invaluable with the result that the experience was stress-free
We would recommend them to anyone
Fred Perrin
Frederick · 21 August 2026
Agent replied · 22 August 2026
Dear Frederick,
Thank you for giving us the opportunity to sell your beautiful property. It has been a pleasure working with both you and your wife throughout the process.
At Castles, we take great pride in delivering exceptional service to all our clients. We are committed to providing a bespoke approach tailored to each vendor's individual needs, enabling us to achieve the best possible price the market can offer.
Once again, thank you for choosing Castles Estate Agents. We wish you both every success and happiness for the future.
Kind regards,
Sandro Pappalardo
Castles Palmers Green
★★★★★ 5/5
GoogleI recently worked with Sergio Elia at Castles to sell my late grandmother’s property, and we’re incredibly grateful for their support during such a difficult time.
They were compassionate, professional, and kept us informed throughout the entire process, making everything feel much more manageable. Their guidance and care truly made a difference, and the sale was handled smoothly from start to finish.
I wouldn’t hesitate to recommend Sergio. Thank you for all the assistance you provided😁
Carly · 22 March 2026
★★★★★ 5/5
GoogleWorking with Anna from Castles has been an absolute pleasure! Her professionalism, dedication, and extensive knowledge of the market truly set her apart. Anna went above and beyond to help me find the perfect property, guiding me through every step of the process with patience and expertise. Her attention to detail and proactive communication made the entire experience seamless.
Elton · 20 March 2025
Agent replied · 21 June 2024
1. Hi Elton I'm delighted to hear that you had such a positive experience working with me .It was a pleasure dealing with you and thank you ever so much for your kind words and choosing Castles!
Warm Regards, Anna Kole
★★★★★ 5/5
GoogleCastles are the best agency by far, they have helped me more than once. Nof and the team are professional, efficient and very helpful. I considered a few agencies to help sell my flat, however, Castles were heads above the rest. I have faith in them to secure buyers for my property. Thank you Castles for all your help.
Marie · 20 March 2025
Agent replied · 20 March 2026
"Thank you so much for your kind words and for trusting Castles once again. It truly means a lot to me and the team to know that you had such a positive experience. We always strive to provide a professional, efficient, and supportive … More
★★★★★ 5/5
GoogleWe had an amazing experience dealing with Sergio from Castles Estate Agents! Sergio went above and beyond to help us with the purchase of the house and we couldn’t be happier! Sergio is an excellent estate agent with great communication and a lovely manner. I highly highly recommend! Thanks again Sergio!
Adam · 14 February 2025
Agent replied · 12 September 2025
Thank you for taking the time to leave me an excellent review!
I am thrilled that were happy with my service. We always do our upmost to ensure that all of our clients experience a professional, efficient and friendly … More
★★★★★ 5/5
GoogleMyself and my partner couldn't be happier with the service we received buying a property via Castles Palmers Green. Sergio was incredible from start to finish, we were always kept up to date, communication was elite and the whole process went so smoothly and was totally stress free thanks to Sergio. We would 100% recommend anyone buying to use Castles Palmers Green. Thank you all again for making the whole process so easy for us. We're looking forward to many happy years in our new home in Pasteurs Gardens. THANK YOU!
Charley · 20 March 2025
★★★★★ 5/5
GoogleAnna Kole has been amazing to work with. So kind and reassuring, couldn’t have asked for a better Estate Agent to handle my purchase, as well as my nerves and anxieties! 5 stars and thank you Anna for your relentless efforts in getting this over the line.
Ellie · 20 March 2025
Agent replied · 21 June 2024
2. I truly appreciate your kind words. I'm thrilled to hear that I was able to provide such a positive experience and help ease your nerves and anxieties throughout the process. Thank you for entrusting us with your purchase !
Warms regards, Anna Kole
★★★★★ 5/5
GoogleOn behalf of my father - ‘As a blind vendor dealing with subsidence issues, I couldn't have asked for better support than I received from Nof the M.D. From listing to completion, he took personal responsibility, guided me every step of the way, and built genuine rapport with viewers. Always available, always professional, persevered to get my asking price. If I would rate him out of 10, I would give him 15. A true professional and very personable, Highly recommended’
Conor · 7 September 2025
Agent replied · 12 September 2025
Thank you so much, Conor, for taking the time to share such a fantastic review. It truly means a lot. For us, it’s about understanding each vendor’s unique circumstances before putting together a tailored plan to market their property in the best possible way, always striving to achieve the best price. Equally, we are passionate about supporting buyers on their exciting journey to a new home.
We pride ourselves on providing constant feedback throughout the sales process, as communication is key to successful progression. This also includes chasing related purchases to ensure everyone stays on the same page.
You all have been a pleasure to work with, I want to thank you once again for your kind words and trusting in me. We wish you all the very best as you settle into your new home and please remember we are always here if you need me., Nof
★★★★★ 5/5
GoogleI cant’t thank Mahe and the team enough for their professionalism and support in getting our sale across the line. Nothing was too much trouble and she was a great help liaising with both sets of solicitors and keeping me updated at all times.
Nick · 20 March 2025
Agent replied · 23 October 2024
Hi Nick, thank you so much for your kind words. It was absolute pleasure working for you. I'm pleased that you were happy with our service, we're always here to help. Best wishes for the future, Mahe Georgio Branch Manager.
★★★★★ 5/5
GoogleI’ve been thoroughly impressed with the team at Castles Palmers Green. I was buying a property through them, Sergio has been professional throughout, he was always on top of the process, accommodating and checked in regularly in a respectful manner to make sure things were moving along, and did what he can to help. Like most people, my past experiences with estate agents have not been the great, but the Castles team has certainly shown me that there are decent ones out there. They vetted my offer carefully (in a lot more detail than others), and you can tell they genuinely wanted to complete the sale as quickly as possible. Next time I need to sell a property, I’d definitely have Castles as one of my top picks.
Jacky · 20 March 2023
Agent replied · 29 July 2023
Hi Jacky,
That you for your review. I'm sorry it didn't work out for you this time but Sergio is trying his best to find you another. Regardless of who you buy through it was a pleasure dealing with you and we are always here to help with your properties needs whether it is sales, lettings or management.
★★★★★ 5/5
GoogleI cannot thank Nof enough for the professionalism he showed whilst helping me sell my house.
It wasn’t straightforward and he gave me so much confidence that we would get it …
Joanne · 22 April 2025
Agent replied · 12 September 2025
"Thank you so much, Joanne! It was truly a pleasure helping you through the process, and I’m so glad I could provide the support and confidence you needed. I know it wasn’t the easiest journey, but I’m thrilled we got it over the line! Your … More
★★★★★ 5/5
GoogleMy home was recently sold by Castles in Palmers Green. Jay Yildirim and James Mulvee were courteous, professional, honest, informative and made the whole process of selling the house worry free, right from the time I placed the property with them right up until completion.
They put the personal touch to the process and nothing was too much for them to deal with. They kept me fully informed at all times. I whole heartedly recommend them, as they go the extra mile.
Lady · 20 March 2022
Agent replied · 21 June 2024
Thank you for your review. We know how much you loved your house and hope you love your new home as much as your last!
★★★★★ 5/5
GoogleSergio, Mahe & Dino were an absolute pleasure to deal with. I cannot thank you enough for your professionalism and friendly manner. I would not hesitate to recommend Castles :)
E · 5 March 2025
Agent replied · 30 May 2025
Thank you for your 5 star review.
We pride ourselves on offering the best possible customer service and are always proud to receive … More
★★★★★ 5/5
GoogleGreat team, Joe helped me purchase my property and remained professional throughout, he was always there to answer any questions I had and helped push the process along when needed. Joe was accommodating, checked in regularly and overall a pleasure. I would highly recommend Joe and the Castles Palmers Green team.
Alana · 20 March 2024
Agent replied · 29 July 2023
Hi Alana, thank you for your kind words. It was an absolute pleasure working with you from first speaking all the way through to completion. Enjoy your new home. Joe Genco- Property Consultant.
★★★★★ 5/5
GoogleAnna, was the agent showing my property to potential buyers and went through quite a lot of viewings. Due to her proactive attitude she finally managed to get me an offer for the property. She was always responsive and easy to speak to. I also have to thank Mahe and Nof for their great negotiation skills and assertiveness when it was needed. overall a pleasure to work with Anna and the team. I would highly recommend the Castles Palmers Green team.
Alex · 20 March 2024
★★★★★ 5/5
GoogleJames Mulvee is a very nice guy who sold us our house in 2012 and 5 years later we chose him to sell it again. The fact that he is still there gives a refreshing permanence to what can be a high staff turnover industry. Alexei was brilliant too - he even ensured I got a last water meter reading after the property was sold. Noff (spelling?) also played a part in offering extremely useful advice. Excellent team, excellent service. Highly recommended.
Phoenix · 28 July 2019
Agent replied
Thanks Gabriel so pleased to have helped you move again. All the best.
★★★★★ 5/5
GoogleI had a great experience with Castles. This was my second time using them. I bought and sold the same flat through them 6 years later. Thank you to Joe and Naveer for always answering my questions and for their patience!
Sule · 20 March 2024
Agent replied · 29 July 2023
Hi Sule, thank you for your repeated business. We will always be here to help you with anymore future moves. Joe Genco- Property Consultant
★★★★★ 5/5
GoogleWe would like to express our gratitude to Sergio and Mahe for a smooth and efficient process on the sale of our house, we were always kept up to date with emails and calls liaising with both sets of solicitors.
We can’t recommend Mahe and Sergio enough.
Patsy · 20 March 2025
★★★★★ 5/5
GoogleCastles Estate Agents in Palmers Green have a great team. Special shout out to Ben who has been especially helpful from the initial viewing right through to exchange and completion of my flat. He has been very responsive via all forms of communication acting promptly on all bottlenecks addressed, making the process of buying a property that much smoother. Thank you Castles :).PositiveResponsiveness, Quality, Professionalism
Yian · 26 August 2021
Agent replied
Thank you very much for your kind review. You were a pleasure to deal with and always keen to help with the process wherever you could. Good luck with everything and let us know if we can ever help you and your family again.
★★★★★ 5/5
GoogleVery professional and helpful service! Just moved into my dream flat thanks to these guys.
Jay is very experienced and knowledgeable and was very helpful in giving me advice when showing me the property, and James was very responsive and helpful throughout the purchasing process to help make sure we completed in time.
I would highly recommend!PositiveResponsiveness, Quality, Professionalism
Guven · 22 June 2022
Agent replied · 21 June 2024
Hi Guven,
Thank you for your lovely words. We are pleased that you love the flat and hope that continues for a long time. If you need help in the future, we would be delighted to work with you again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
