Trusted Agent profile · London
★★★★★
198 reviews across 2 platforms
78 Green Lanes Palmers Green, London, N13 6BE
Part of Castles Estate Agency, see every office.
Castles Estate Agency's office in London, at 78 Green Lanes Palmers Green, is rated 4.7 out of 5 across 198 reviews on two platforms, including 196 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI sold my house through Castles. Nof, Joe, Ben and the team worked absolutely tirelessly for me through a really difficult process that stretched out for a year, and I couldn't recommend them more highly.
Hi Mark, thank you for your kind words, the team at Castles are pleased to have finally got your sale over the line after a bumpy ride. Myself, Nof and the team wish you all the best with your new home. Joe Genco- Property Consultant
5/5
GoogleVery professional and helpful service! Just moved into my dream flat thanks to these guys. Jay is very experienced and knowledgeable and was very helpful in giving me advice when showing me the property, and James was very responsive and helpful throughout the purchasing process to help make sure we completed in time. I would highly recommend!
Hi Guven, Thank you for your lovely words. We are pleased that you love the flat and hope that continues for a long time. If you need help in the future, we would be delighted to work with you again.
5/5
GoogleRecently exchanged contracts on our flat, really impressed with the team at castles, starting with Sergio Elia offering a tailored solution to Mahe Georgio and her team in the office. Great service!!
Dear Fergus, Thank you for your kind words, it was a real pleasure working with you. Myself and my team wish you and your family the very best for the future. Mahe Georgio Branch Manager
5/5
GoogleSergio was a huge help. Very professional and really helped get things over the line!
5/5
GoogleDino helps us sell our house, and while it was not easy, he did a great job and was always professional and charming. We couldn’t have done it without him.
3/5
GoogleCan't speak for their services but what I can say, is that I have contacted Castles a few times now to view a property for about a week that I'm eager to see and am yet to hear back. You'd think they'd be keen to get their clients a viewing but it's not looking that way. Sterling Road, N22 - if you're still on the market, I'd love to view your property but Castles don't seem too interested.
Dear Ms. Clyde, I appreciate your prompt response and your continued interest in the property at Sterling Road N22. I regret any inconvenience caused by the proposed viewing time, and I understand that the suggested time tomorrow between 4 and 6 pm may not be suitable for you. I sincerely apologize for the limitations we are facing in securing alternative viewing times due to the current tenancy situation. Despite our efforts, the tenant has been uncooperative in providing us with alternative time slots, making it challenging for us to accommodate your schedule. I understand the importance of finding a suitable viewing time that works for you, and I want to assure you that we are actively working on resolving this matter. We are exploring all possible avenues to negotiate with the tenant and secure additional viewing opportunities for interested parties. In the meantime, if there are specific days or times that are generally more convenient for you, please let us know, and we will do our best to accommodate your schedule as soon as it becomes feasible. Your patience and understanding in this matter are greatly appreciated, and I assure you that we are committed to providing you with the best possible service during this challenging situation. If you have any further concerns or questions, please don't hesitate to reach out to me directly. Thank you for your understanding, and we look forward to facilitating a successful viewing for you in the near future.
5/5
GoogleCastles helped me sell my property in north London and were able to find us buyers within 48hours of taking the keys. Thanks to Sergio and Nof for their expertise and experience in progressing the sale.
5/5
GoogleJay is a great estate agent. Always helpful on the phone and keen to help and along with James highly professional in the way they did business. They provided an honest and confident service ensuring that they found the right buyer. Selling a property is never easy, but along with Jay and James I was highly impressed at how quickly they found the right buyer and generated so much interest in my property.
5/5
GoogleCastles and Jay were really helpful and supportive in the sale of my flat, keeping me updated and checking in on things and helping the process be as smooth as it could be, which I really appreciated especially as it turned out to be quite a stressful sale! Thank you!
Hi Sarah, Thank you for taking the time to write this review. We appreciate how stressful the process can be for both sellers and buyers, but we are pleased we got there in the end! Here to help again in the future if you need it.
5/5
GoogleJust purchased my first home and Dino was amazing throughout. Very attentive and helped pushed it along when things felt like it wasn’t moving anywhere.
1/5
GoogleIn our experience, Castles Palmers Green should be avoided if you are a seller or buyer. We were unfortunate enough to be shown around twice by someone who is somehow, breathtakingly a ‘senior’ something at this estate agent. On the first viewing he showed us something tatty, in a passable location, and even so, there started the tedious and typical estate agent spew of factual inaccuracies, including that the value of that ramshackle space was going to double in 5 years. He soon stopped his clownish assertions when countered by someone else’s far more substantial experience in a related sector. His follow-up was a patronising call in which he didn’t seem to know the price of the property he was selling, and then condescendingly advised not to see too many properties in case of confusion. Safe to say we explored other options and if I were the vendor I would be very disappointed by this person’s conduct. Latterly, we saw another property, which we were reticent about seeing considering who we might have to interact with, but took a chance and sadly met the same over-aftershaved sales person. After seeing the second place we had to call him the next week to give feedback, then when I promptly placed an offer, he didn’t have the courtesy to let me know what the outcome of it was and that it was under offer - I had to call weeks later to hear this. He didn’t even ask me to increase my offer! After requesting a call from the manager he instead called back apologising, saying he went to another local branch and therefore had limited access to emails. Baffling that in this day and age a person loses access to emails whilst working in the same company, but at another branch. He can’t possibly think people are as intellectually dense as he appears to be! If you choose to sell with them, please be aware that they lose access to email quite easily, and your sale may not progress due to an agent going to the bathroom or sandwich shop, and not having the capacity to pass things over to colleagues or pick up their own work with paying customers. If the so-called estate agent put more stock in communicating facts, behaving genuinely, following up leads and getting back to buyers who offer their money for properties Castle’s are apparently trying to sell, rather than trying to show off his gaudy trinkets of pretend (rented) wealth, he might be a more personable and successful agent
5/5
GoogleI had an excellent experience purchasing a property through Castles Estate Agents in Palmers Green. The team was incredibly professional, knowledgeable, and supportive throughout the entire process. They listened carefully to my needs, provided great advice, and kept me informed every step of the way. Their expertise in the local market was evident, and they made what could have been a stressful process feel seamless and straightforward. A big thank you to the entire team for their dedication, patience, and guidance, it made all the difference.
5/5
GoogleSold my house very quickly through Castles achieving a great price. Joe, Sergio and Nof were great throughout the process, would definitely recommend.
Thank you for your feedback. It was a pleasure working with you. Best wishes for the future.
5/5
GoogleIn 2018 ..I came back from vacation in LA California ..I loved it so much thst I promised myself I wanted to move out to the Coast of England permanently...thanks to Castles and more especially Sergio Ella this has become my reality ...his passion for seling my rather challenging property was amazing....Thank You so much Sergio and All at Castles Palmers Green your hard work is very much appreciated.
5/5
GoogleAbsolutely fantastic service from Joe Genco and team. Also helped with my solicitor too!! 5 stars ⭐️⭐️⭐️⭐️⭐️
Thank you Debbie for your kind review. I really enjoyed working with you and I wish you all the best with your future ventures. Joe Genco- Property Consultant
5/5
GoogleJames at Castles helped me sell my house. Other agents came in at higher prices but he was realistic and had a good idea of how to get lots of people in to view. We were told to go out on the first Saturday as they had viewings from 10am until nearly 3pm with people showing up every 15 minutes. We then had 4 offers and we were able to choose the right buyers for us. We got a better price than we originally thought. Thank you again. Alexei and Jay were helpful as well.
5/5
GoogleI would highly recommend Castles. Joe Genco, Ben Power and the team did an amazing job marketing and selling my property. They are very professional, knowledgeable, friendly, and responsive
Hi Clara, thank you for your very kind review. We are pleased to have had the pleasure of working with you as a buyer and a vendor. We all hope you are settling well in your new home and we are always here to assist you with any queries or concerns. Joe Genco- Property Consultant.
5/5
GoogleGreat experience of purchasing through Castles. John was always on hand to assist in every aspect, and went above and beyond in allowing access to measure up, always answered queries in a timely fashion and really showed compassion - something that we have not always seen in other agents. James was also great in ensuring the lines of communication were open, deadlines were met and generally doing his utmost to ensure completion took place as best as scheduled. I would most definitely recommend!
5/5
GoogleGreat personal service and affirm that really know the area well. Sergio and Anna were particularly helpful and yay my property has sold...
5/5
GoogleWe found a lovely flat in Palmers green through castles. Throughout the whole process, Nof Tonna and his team were extremely helpful, polite and easy to work with. At every turn in the process, we were also provided with the insight and guidance we needed to help us through the process (which was new to us). In a crowded industry, castles palmers green have left a really positive and lasting impression. I'd recommend anyone buying and selling their property to in the area speak to castles, particularly if you value honesty and integrity!
5/5
Google5 star estate agents.……………………… I want to say a massive thank you to Nof at Castles. Selling my first flat has been a little stressful to say the least, but Nof took over and got it all done in no time at all. I got updates all the time, and any time I had a question Nof was always available to answer it. I would highly recommend Castles they have all been very pleasant and helpful. I honestly can't thank Nof enough, he is very good at what he does that's for sure :-)
5/5
GoogleWhat a pleasure to do business with Castles Palmers Green! Both Ben and James were very helpful from start to finish. Buying is a worrying process but their experience and approach was very clear and professional. The regular updates plus answering all my queries (including those silly little niggles that keep you awake at night!) were very reassuring. We would be happy to recommend James and Ben to anyone looking to buy or sell a property.PositiveProfessionalism
5/5
GoogleExcellent customer service from castles in palmers green everyone has been so helpful and helped keep us calm during the process Personally want to thank James &John for selling my house and all the other team for all their assistance. We bought our first home through castles and sold the same home 9 years later through castles, I wouldn’t recommend any other estate agent in the area Thank you once again for making this happen
5/5
GoogleWe found a lovely flat in Palmers green through castles. Throughout the whole process, Nof Tonna and his team were extremely helpful, polite and easy to work with. At every turn in the process, we were also provided with the insight and guidance we needed to help us through the process (which was new to us). In a crowded industry, castles palmers green have left a really positive and lasting impression. I'd recommend anyone buying and selling their property to in the area speak to castles, particularly if you value honesty and integrity!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Castles Estate Agency's London office has 198 reviews across two platforms: 196 on Google, 2 on Facebook (across the whole business).
Castles Estate Agency London is rated 4.7 out of 5 across all 198 reviews, and 4.7 out of 5 on Google from 196 reviews.
Castles Estate Agency London, 78 Green Lanes Palmers Green, London, N13 6BE.
