5/5
GoogleDino helps us sell our house, and while it was not easy, he did a great job and was always professional and charming. We couldn’t have done it without him.
Trusted Agent profile
Castles Estate Agency reviews in London
★★★★★
1,245 reviews across 6 offices and 3 platforms
Castles Estate Agency has six offices, all in London. Together they have 1,245 reviews on three platforms, rated 4.8 out of 5 overall.
1,240
Reviews on Google
All 6 offices
4
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castles Estate Agency's six offices, most reviewed first. Each has its own page.
- Castles Estate Agency London (438 Hertford Road)438 Hertford Road, N9 8AB294 reviews · 291 on Google (4.6)4 in the last 90 days
- Castles Estate Agency London (12 Topsfield Parade Crouch End)12 Topsfield Parade Crouch End, N8 8PR286 reviews · 284 on Google (5.0)10 in the last 90 days
- Castles Estate Agency London (44 Lower Clapton Road Hackney)44 Lower Clapton Road Hackney, E5 0RN280 reviews · 276 on Google (4.9)6 in the last 90 days
- Castles Estate Agency London (78 Green Lanes Palmers Green)78 Green Lanes Palmers Green, N13 6BE198 reviews · 196 on Google (4.7)4 in the last 90 days
- Castles Estate Agency London (44/46 West Green Road)44/46 West Green Road, N15 5NR155 reviews · 153 on Google (4.7)1 in the last 90 days
- Castles Estate Agency London (5 Turnpike Lane)5 Turnpike Lane, N8 0EP45 reviews · 41 on Google (4.7)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Castles Estate Agency office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleCastles , as far as my wife and I are concerned delivered a stellar service at a reasonable cost in selling my wife’s property in Palmers Green Sandro there, assisted ably by Dino and Adam supported us throughout and guided the whole process in a thoroughly professional pro active and responsive way- from advising on pricing, finding the right buyer and liaising productively with the Buyer and keeping us posted through exchange and to a quick completion They were a great and approachable team who always did what they promised to do.which was invaluable with the result that the experience was stress-free We would recommend them to anyone Fred Perrin
Agent replied · 22 August 2026
Dear Frederick, Thank you for giving us the opportunity to sell your beautiful property. It has been a pleasure working with both you and your wife throughout the process. At Castles, we take great pride in delivering exceptional service to all our clients. We are committed to providing a bespoke approach tailored to each vendor's individual needs, enabling us to achieve the best possible price the market can offer. Once again, thank you for choosing Castles Estate Agents. We wish you both every success and happiness for the future. Kind regards, Sandro Pappalardo Castles Palmers Green
5/5
GoogleI have you used Castles for 3 property transactions in the north london area and have always been very pleased with the service. I have to Sandro has been just amazing and I am totally happy with the service provided on every level Aadam was also very helpful too. These guys really deserve the highest recommendation 10/10 If want an ease free sale this agency is the best! Thsnk you Sandro who was my main Point of contact and for Aadam as back up. Exceptional service
Agent replied · 22 August 2026
Dear Deborah, Thank you so much for your incredible review. It truly means the world to us to hear that you felt so well taken care of. At Castles Palmers Green, we pride ourselves on making every client feel valued and knowing that our communication and support made a difference in your journey is so rewarding. Myself and Aadam are absolutely delighted to hear your kind words! Warm regards Sandro Pappalardo Castles Palmers Green
5/5
GoogleI chose Castles following a recommendation from a friend, and from the very start, our experience has been excellent. I have worked directly with Spencer, who has been incredibly professional throughout. As first-time landlord, it was important for me to work with someone I could trust, and Spencer has kept me informed and supported every step of the way. He has consistently gone above and beyond, and I genuinely feel that he has both our best interests and those of our tenants at heart. The whole experience has given me real confidence and peace of mind. I look forward to continuing our partnership with Castles and Spencer, and wouldn’t hesitate to recommend them.
5/5
GoogleProvided great advice and service in buying a new home.
5/5
GoogleGreat service.
Agent replied · 22 August 2026
Dear Jez Thank you so much for your kind words! We're delighted to hear you had a great experience. We truly appreciate your support and look forward to assisting you again as and when you may require our services in the future. Wishing you and the family all the best. Team Crouch End
5/5
GoogleCastles in Crouch End are the estate agent to go to in the area! Abraham's advice, expertise, in-depth knowledge and professionalism were the absolute best in taking the sale of our place forward. Abraham kept us fully updated throughout the process and speedily dealt with any queries which arose which provided us with much reassurance. Elena and Colin were also great in providing support. Thank you so much to everyone at Castles Crouch End!
Agent replied · 22 August 2026
Dear Karen Thank you so much for your wonderful review. We're delighted to hear that Abraham's advice, expertise, and professionalism made such a positive difference throughout your sale. Keeping our clients informed and supported every step of the way is something we pride ourselves on, so it's fantastic to know you felt reassured during the process. We'll be sure to pass your kind words on to Abraham, Elena, Colin, and the rest of the team. It was a pleasure helping you with your sale, and we truly appreciate you choosing Castles Crouch End. Wishing you all the very best in your new chapter! Team Crouch End
5/5
GoogleTalah was absolutely amazing! He helped us find our new home, and it genuinely ticked all of our boxes. From start to finish, Talah was incredibly responsive, professional and supportive. He made us feel completely at ease throughout the whole process, always taking the time to guide and advise us along the way. He goes above and beyond and even checked in with us after we’d completed and moved in to make sure everything was going well. We couldn’t be happier with our new home and couldn’t recommend Talah and the team at Castles highly enough. Thank you so much for everything!
5/5
GoogleSuperb service from all staff from start to finish with the process. Brodie and Louisa very knowledgeable and helpful. Would highly recommend
5/5
GoogleWe recently sold our flat in Crouch End and had a great experience with Elena and Castles. She knew the market & process very well. was always easy to get hold of, kept us updated regularly and was proactive in keeping everything moving along the chain. After a very negative experience with another unamed estate agent, the service was really exactly what we were hoping for. The fees charged we felt were competitive and reasonable. We are very grateful & happy to recommend to others.
Agent replied · 22 August 2026
Dear Paul Thank you for taking the time to share your experience. We're delighted to hear that Elena provided such knowledgeable, proactive support throughout your sale and kept you well informed every step of the way. It's especially rewarding to know that, after your previous experience, the service from Castles met your expectations and helped make the process a positive one. We truly appreciate your positive review and wish you all the best for the future. Team Crouch End
5/5
GoogleWe couldn’t recommend Talha highly enough. As first-time buyers, the whole process felt quite daunting at times, but Talha was fantastic from start to finish. He was always professional, responsive, and genuinely invested in helping us secure our first home. No question was ever too much trouble, and he consistently kept us updated and guided us through each stage of the purchase. Even after completion, Talha continued to help us with a few outstanding issues, which really shows the level of care and service he provides. His communication, patience, and commitment made what could have been a stressful experience so much easier. Thank you, Talha, for all your hard work and support throughout our journey. We truly appreciate everything you did for us and wouldn’t hesitate to recommend you to anyone looking to buy or sell a home.
5/5
GoogleI wouldn't hesitate to recommend Castles to anyone in need of a reliable estate agent who gets the job done. I instructed them in the sale of my home and I valued their integrity and professionalism from the first meeting. Bruno was appointed as my sales negotiator. He knows the local market and is well connected. He worked hard to secure my buyer and oversaw the sales process, keeping me informed throughout. The rest of the team were friendly, approachable and always on hand to answer any queries. Thank you Castles for achieving what I needed in such a difficult climate!!
Agent replied · 22 August 2026
Hi Sioned , Thank you so much for your fantastic review. It was a pleasure helping you through the sale of your home and seeing everything through to completion. We're especially pleased to hear that Bruno made such a great impression and that his knowledge of the local market helped support you throughout the process. We'll be sure to pass your feedback on, as we know he'll really appreciate it. Thank you again for choosing us, and we wish you all the very best for the future.
5/5
GooglePurchased few property’s from castle eastate agents we have used them more then 20 plus years all ways good service will deal with them with my eyes closed I would also like to thank Jai Bakrania for Been understanding and looking after me Thank you Akin altundal
5/5
GoogleRating only, no written review.
5/5
GoogleWhat can I say! So happy and more than expected sale price I got because of Gentian and Jay. Their communication skills and positive convincing approach are excellent. I wish Castles all the best !
5/5
GoogleAbraham was really helpful in both my purchase and sale. Honest, easy to work with and truly professional.
Agent replied · 22 August 2026
Dear Brooke Thank you for your kind words. It was a pleasure assisting with both your purchase and sale. Abraham is committed to providing honest, professional service and making the process as smooth as possible. Your trust and positive feedback are truly appreciated. Wishing you much happiness in your new home. Team Crouch End
5/5
GoogleWe have recently sold our home through Castles Crouch End and we highly recommend their services! Abraham was very professional, responsive, helpful and guided us throughout the process.
Agent replied · 22 August 2026
Dear Ivelina Thank you so much for your wonderful review. We are delighted to hear that you had such a positive experience selling your home with us. Abraham will be thrilled to know his professionalism, responsiveness, and support made a difference throughout the process. It was a pleasure helping you, and we wish you and the family all the very best in your new home and for the future! Team Crouch End
5/5
GoogleHave used Castles various times since 2008 to find me excellent tenants and, this year, to sell. What has kept me coming back is their friendly, straightforward and honest approach to doing business. Selling a property in the UK is a total minefield and you need level-headed people in your corner to steer you through: I'm very grateful to Elena and Colin for their sterling efforts to get us over the line.
Agent replied · 22 August 2026
Dear Simon Thank you so much for your continued trust and support since 2008. It means a great deal to know you've chosen Castles time and again, both for finding tenants and selling your property. We're delighted that Elena and Colin were able to guide you through the sales process and help get everything over the line. Selling a property can certainly be challenging, so it's wonderful to hear that their friendly, honest and straightforward approach made a positive difference. We truly appreciate your kind words and look forward to helping you again whenever you need us. Wishing you all the very best for the future! Team Crouch End
5/5
GoogleWe bought with them, we sold with them always a 5 star service. This is a real estate practice that is knowledgeable, supportive and of great advice. Highly recommend.
Agent replied · 22 August 2026
Dear Maya Thank you so much for your wonderful review and for your continued trust in us. It has been a pleasure helping you with both your purchase and sale. We're delighted to hear that you found our team knowledgeable, supportive, and able to provide valuable advice throughout the process. Your positive feedback means a great deal to us, and we truly appreciate your kind words. We wish you all the very best and look forward to helping you again in the future. Team Crouch End
5/5
GoogleElena has been kind, patient, honest, and incredibly helpful. She stands out from every other estate agent that I’ve dealt with in my house hunting journey. Nothing was ever too much trouble, and she always took the time to answer my questions and guide me through the process. Her communication was great, she responded quickly, kept me updated every step of the way, and made what can often be a stressful experience feel so much easier. I always felt listened to and never pressured. I can't recommend her highly enough and am so grateful for all of her support throughout my home-buying journey. She is a real credit to her profession.
Agent replied · 22 August 2026
We are so pleased to hear about your positive experience with Elena. Thank you for taking the time to share such thoughtful feedback. Elena is dedicated to providing honest, attentive, and supportive service, so it's wonderful to know she made your home-buying journey feel smoother and less stressful. We'll be sure to pass on your kind words, they'll mean a great deal to her. Congratulations on your new home, and thank you again for your fabulous review. We wish you every happiness in your new property and are here if you ever need any assistance in the future. Team Crouch End
5/5
GoogleFrom our very first interaction, Abraham, Elena and Colin, the team demonstrated the utmost professionalism and dedication. They handled every aspect of our purchase and sale with incredible accuracy and attention to detail, leaving no room for errors. Communication was seamless, and they made what could have been a stressful process feel entirely manageable. I highly recommend them to anyone looking for reliable, top-tier expertise!
Agent replied · 22 August 2026
Dear Eytan Thank you so much for your kind words and for taking the time to leave us such a wonderful review. It was a pleasure to help you with both your sale and purchase, and we're delighted to hear that Abraham, Elena and Colin made the process as smooth and stress-free as possible. Providing clear communication, attention to detail and the highest level of service is something we strive for every day, so it's incredibly rewarding to know that this was reflected in your experience. Thank you again for your positive review. We wish you all the very best in your new home! Team Crouch End
5/5
GoogleI cannot recommend Abraham highly enough. His knowledge of the Crouch End market is exceptional- he seems to know everyone and every property in the area. Throughout the entire process, Abraham was proactive, responsive and fully engaged. He gave us clear and helpful advice and kept the whole process running smoothly. I would not consider using any other agent in Crouch End and would recommend Castles 100%.
Agent replied · 22 August 2026
Dear Elizabeth Thank you for taking the time to leave such a fantastic review. We're delighted to hear that Abraham's expertise, dedication and proactive approach made such a positive difference throughout your move. Providing knowledgeable advice, clear communication and a smooth experience is exactly what we strive for, so it's wonderful to know Abraham delivered on all fronts. Your positive feedback means a great deal to both Abraham and the entire team at Castles. We truly appreciate your support and wish you every happiness in your new home. If we can help you again in the future, we'd be delighted to assist. Team Crouch End
5/5
GoogleBuying my first home was a huge milestone and Castles Estate Agents Palmers Green were excellent. A special thank you to Sergio, who was outstanding from start to finish. Sergio was incredibly patient, always took the time to answer my questions, and kept me updated throughout every stage of the purchase. Communication was excellent, and I always felt informed and supported. We unfortunately had to deal with some difficult sellers, but Sergio went above and beyond to keep everything moving forward. He worked tirelessly behind the scenes, chased updates when needed, and did everything he could to help get the transaction over the line. I genuinely appreciate all of Sergio's hard work and wouldn't hesitate to recommend both him and the estate agency to anyone looking to buy or sell a property. Thank you for helping make my first home purchase a success!
5/5
GoogleAnthony and Spencer at Castles were great to work with. They were both very responsive and they worked hard ensure things kept moving!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Castles Estate Agency
How many reviews does Castles Estate Agency have?
Castles Estate Agency has 1,245 reviews across its six offices, rated 4.8 out of 5 overall: 1,240 on Google, 4 on Facebook, 1 on View Agents. Company-wide Facebook reviews for Castles Estate Agency are counted once, not once per office.
Which Castles Estate Agency office has the most reviews?
London (438 Hertford Road) has the most, with 294 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 286.
Where are the Castles Estate Agency offices?
The six Castles Estate Agency offices, by town:
- London (12 Topsfield Parade Crouch End): 12 Topsfield Parade Crouch End, London, N8 8PR
- London (438 Hertford Road): 438 Hertford Road, London, N9 8AB
- London (44 Lower Clapton Road Hackney): 44 Lower Clapton Road Hackney, London, E5 0RN
- London (44/46 West Green Road): 44/46 West Green Road, London, N15 5NR
- London (5 Turnpike Lane): 5 Turnpike Lane, London, N8 0EP
- London (78 Green Lanes Palmers Green): 78 Green Lanes Palmers Green, London, N13 6BE
Has Castles Estate Agency won any awards?
Yes. In The Trusted Agent 2026 awards: Castles Estate Agency, London won Trusted Agent.
