Castles Estate Agency reviews

★★★★★ 5/5

Google

I wouldn't hesitate to recommend Castles to anyone in need of a reliable estate agent who gets the job done. I instructed them in the sale of my home and I valued their integrity and professionalism from the first meeting. Bruno was appointed as my sales negotiator. He knows the local market and is well connected. He worked hard to secure my buyer and oversaw the sales process, keeping me informed throughout. The rest of the team were friendly, approachable and always on hand to answer any queries. Thank you Castles for achieving what I needed in such a difficult climate!!

Sioned · 22 July 2026

★★★★★ 5/5

Google

I’ve been meaning to write this review for such a long time (since we bought our house last August) and have kept forgetting, but was recently spurred to do one as my sister is now dealing with estate agents and I was reminded of what estate agents are usually like ( generally do not appear to care about anything except profits and often forget they’re dealing with human beings). I can safely say that Bruno and his team at Castles are exceptional and worlds apart from usual estate agents. In buying our first home, Bruno exceeded his remit to make the process smooth for both us and the vendor, who was elderly and required substantial support. He was attentive, generous with his time, incredibly helpful and even went above and beyond to assist us in dealing with solicitors, who were often frustratingly incommunicado or moving at a glacial pace. Bruno made the whole difficult process run as clearly and quickly as possible. I can’t recommend Bruno and Castles on West Green Road highly enough. Thank you so much for everything.

L · 22 January 2026

★★★★★ 5/5

Google

I can’t thank Bruno and Garry enough for helping me sell my home in London and move into my dream home in St Albans. They were incredibly supportive throughout the whole process and truly went out of their way to make everything feel easier and less stressful. Their experience and knowledge really showed, they kept everything moving, handled all communication seamlessly, and always kept me updated. What I appreciated most was how approachable, responsive, and genuinely caring they both were. I always felt in safe hands. I would highly recommend Bruno and Gary to anyone looking to buy or sell, they are an absolute pleasure to work with.

Elena · 8 April 2026

★★★★★ 5/5

Google

It was always going to be an emotional time selling my childhood home as it had been in the family for 100 years with 100 years of memories, furniture and everything else that goes with 4 generations of possessions. Bruno and George were our support team and guided us through quite a lengthy process and without hesitation to help any way they could. It was an absolute pleasure working with both of them almost to the point of them feeling like family. In this day and age, to be able to rely on people completely is very rare. I would say if you are looking to buy or sell in the Tottenham area, then I would highly recommend that you speak to Bruno and George and they will guide you from start to finish plus put your mind at rest with excellent communication and understanding to what can be a very stressful time. Thank you both for everything. Gill & John

Gill · 20 March 2025

★★★★★ 5/5

Google

I found Castles to be a really great estate agents in Seven Sisters in London. Bruno was really helpful throughout and showed a good understanding of the market and was unflappable as well. As a buyer I found him to be helpful and professional throughout and helpful with contacts in the area afterwards. Castles is also really good at providing potential buyers with updates of new properties on the market and seem to have good coverage in the area.

Rebecca · 20 March 2025

★★★★★ 5/5

Google

I had an excellent experience with this property agency. From the very beginning, Gary and his colleague were incredibly professional, approachable, and attentive to my needs. They took the time to understand exactly what I was looking for and went above and beyond to make the whole process smooth and stress-free. Gary’s knowledge of the local market was impressive, and he was always quick to provide clear, honest advice that helped me feel confident in my decisions. Both he and his colleague were responsive, patient with my questions, and genuinely committed to finding the right fit. Their friendly, down-to-earth approach combined with their professionalism made the entire experience not only easy but enjoyable. I wouldn’t hesitate to recommend Gary, his colleague, and the agency to anyone looking for a reliable and trustworthy team in the property market.

Marinela · 22 September 2025

★★★★★ 5/5

Google

The guys at castles Tottenham were professional from start to finish a special thanks to Bruno who went above and beyond kept us up dated day to day helped with the solicitors can’t ask for more , would always use there services , highly recommend .

Chris · 16 March 2025

★★★★★ 5/5

Google

I cannot recommend Castles Estate Agents highly enough, specifically Bruno and Gary, who were absolutely instrumental in helping me purchase my first home. From day one, they stood out for their extraordinary professionalism, but it was their genuine kindness and courtesy that made all the difference. As a first-time buyer, I had a million questions, and they were always available, providing clear, expert advice with a level of patience that is rare to find. What truly impressed me was their proactive approach; their consistent and diligent follow-ups were the engine that kept the entire process moving. They honestly went above and beyond their call of duty, helping to accelerate my application and navigate every hurdle with ease. If you want a team that is not only highly skilled but also deeply committed to their clients' success, Bruno and Gary are the ones to go to. They turned what could have been a stressful ordeal into a smooth and exciting journey. Thank you both for everything! Stef

Stefania · 1 April 2026

★★★★★ 5/5

Google

I had a great experience buying my home with Castles. Bruno and Gary were friendly, professional and walked me through the process with care as a first-time buyer. They happily accommodated many requests for viewings along the way and I felt I was in safe hands throughout. Would definitely recommend to anyone in the Tottenham area

Sarah · 8 August 2025

★★★★★ 5/5

Google

We can't recommend Castles Tottenham, particularly Bruno, enough! He went above and beyond to help us find our perfect house. He was incredibly responsive, really personable and super reassuring, which made the whole process really smooth!

Ella · 20 March 2025

★★★★★ 5/5

Google

The team at South Tottenham, especially Bruno have been fantastic, always quick to respond and giving excellent advice on every step in the sales process. I highly recommend them.

Emma · 31 May 2025

★★★★★ 5/5

Google

Bruno and the team helped us sell our home in Tottenham. There were some ups and downs (we had a buyer pull out, and had to go back to market), which is the real estate game, but Bruno was dedicated to getting us a sale and he pulled through. Communication was great, and I felt like he was honest with us about expectations.

Summer · 20 April 2025

★★★★★ 1/5

Google

So where to begin. To start Castles completely overvalued our property resulting in zero interest. We all want as much as we can get for our homes but a sense of realism is required to drum up interest. 2 viewings took place in the first week to Jewish investors who are never going to buy an overvalued property that cannot be developed further. Since then we had no contact for about 8 weeks except from myself to Castles to lower the price quite dramatically to a more realistic value. No pro-active communication was received from them. 2 supposed further viewings were arranged but cancelled at very late notice. I say supposed because on both occasions no reschedule was requested. The most laughable part is they tried to claim Bruno was waiting outside our property but yet when he phoned 15 minutes late the number on our phone was an office number not a mobile (which you'd expect from someone outside of your property). The quality of the photos taken (feedback received from a variety of sources) are of a poor standard and do no justice to our home. To summarise we are very disappointed in their all round attitude, professionalism and even their local knowledge. Lazy, false promises and lies are our experience of Castles

Steve · 20 March 2021

★★★★★ 5/5

Google

We just wanted to thank George and Bruno from Castles, Tottenham, for all their guidance and knowledge for the last 11 years. From the start when we inherited a house and rented it out till now when we have decided to sell. They have been with us every step of the way with amazing support, going above and beyond to help. That support is invaluable, I can’t imagine you would find that anywhere else. Thank you once again. Kathryn and Annette Love

Kathryn · 20 March 2024

★★★★★ 5/5

Google

Bruno was very helpful, professional and reliable. He has made the whole process of selling my flat easy and stress free. He was informing me by phone and email to make sure I was fully aware of the latest progression and updates on the sale of my flat and he has not hesitated to put in extra effort to help me further on searching about other related matters on sale and purchase. All other staff at Castles are very helpful. George was also very professional and informative. I would definetly recommend them for a very professional, good and friendly service.

Elvan · 28 July 2019

★★★★★ 5/5

Google

I have known George and the team at Castles for over eleven years, during which time they successfully negotiated purchases for friends of mine, so they were the go-to choice when it came to putting my own flat for sale. To my amazement Bruno managed to secure an offer from the first viewer in what is widely considered a stagnant market, thanks to his perfect understanding of the area and his skill at matching potential buyer to property. Despite the chain having run into difficulty over legal technicalities, the sale was completed with no drop in price in just over four months - I would have no hesitation in recommending Castles if you are thinking of selling in Tottenham.

Philippa · 28 July 2019

★★★★★ 5/5

Google

Having previously sold a property before, I was blown away by the stark contrast in service Castles were able to provide. The perception of Estate Agents to over promise and under deliver could not have been further from the truth. In my view Property Consultants and a head above the rest. I must give a special thank you to Bruno, who went above and beyond the call of duty to get to a completion date within 11 weeks of our property going on to the market with a chain of 4. Exceptional.

Christina · 20 March 2019

★★★★★ 5/5

Google

We used Castles for the sale of my father's flat. We always found them on hand for any advice and support and willingness to help with any queries we had. They found a buyer for the property promptly. We especially want to thank Bruno and …

Timothy · 22 April 2025

★★★★★ 5/5

Google

We walked in to the Castles office just over 2 months ago and spoke to George about buying a house. We since dealt with both George and Bruno and in under 8 weeks since getting our offer accepted, we reached completion and are now home owners. The service we received was exceptional and the process could not have gone smoother. I highly recommend Castles services and would definitely deal with them again.

Karim · 20 March 2020

★★★★★ 5/5

Google

All my admiration to Bruno at West Green Castle for the high professionalism and for helping us to go through the whole process of celling our house. Highly recommended Thank you Bruno

Iva · 20 June 2025

★★★★★ 5/5

Google

I just bought my first flat in Tottenham and Bruno at Castles Estate Agents was a dream to work with. He and George helped me through the whole process and made it a great experience for me and the vendor. They are genuine and knowledgeable which is very rare when it comes to estate agents (I met a few bad ones in my property search!)

Lorraine · 20 March 2019

★★★★★ 5/5

Google

George and Bruno at Castles Tottenham are a fantastic team. They were wholly professional at all times in helping to sell my flat. They kept me up to date and remained positive and supportive throughout. I owe them a huge thanks, for hanging in there until completion. I recommend them highly! 100%

David · 20 March 2025

★★★★★ 5/5

Google

Excellent service all round. I had the pleasure of acquiring services from Castle, Tottenham. From my first meeting with George I was met with a great feeling of positivity, made to feel really welcome. Throughout my time dealing with Castle's I was always provided with a high level of service. Communications were always to a high standard and Bruno made the whole process easy and friendly. I would definitely recommend their services and in general as a whole I will be referring all family and friends to Castles in the future.

Ahsan · 20 March 2022

★★★★★ 5/5

Google

I bought the property through Castles and was so pleased with the care and attention I received as a purchaser I went straight back to Bruno Pinto when I wished to sell. Bruno has been a very attentive friendly and constructive support throughout this process. I have appreciated his keep in touch calls and his good professional advice. Unlike my experience with other estate agents I have always felt he was interested and involved! He certainly worked very hard on my behalf to secure a sale at a difficult time. I have already recommended Bruno and Castles to other purchasers.

Elizabeth · 20 March 2022