Castles Estate Agency London reviews

★★★★★ 5/5

Google

When it came to selling the family home in Hackney where we had lived for 45 years, we could not have chosen a better agency than Castles. Sandro Pappalardo was extraordinary. At all stages he was considerate and understanding. Sandro with Talha Shaikh were professional throughout the process, keeping us informed at every stage of the way, and available at all times to chat and discuss. They eased our path. We are extremely grateful.

Laurence · 13 February 2026

★★★★★ 5/5

Google

Talah was absolutely amazing! He helped us find our new home, and it genuinely ticked all of our boxes. From start to finish, Talah was incredibly responsive, professional and supportive. He made us feel completely at ease throughout the whole process, always taking the time to guide and advise us along the way. He goes above and beyond and even checked in with us after we’d completed and moved in to make sure everything was going well. We couldn’t be happier with our new home and couldn’t recommend Talah and the team at Castles highly enough. Thank you so much for everything!

Elena · 8 August 2026

★★★★★ 5/5

Google

We couldn’t recommend Talha highly enough. As first-time buyers, the whole process felt quite daunting at times, but Talha was fantastic from start to finish. He was always professional, responsive, and genuinely invested in helping us secure our first home. No question was ever too much trouble, and he consistently kept us updated and guided us through each stage of the purchase. Even after completion, Talha continued to help us with a few outstanding issues, which really shows the level of care and service he provides. His communication, patience, and commitment made what could have been a stressful experience so much easier. Thank you, Talha, for all your hard work and support throughout our journey. We truly appreciate everything you did for us and wouldn’t hesitate to recommend you to anyone looking to buy or sell a home.

Cathal · 1 August 2026

★★★★★ 5/5

Google

What a helpful and great people to work with, my wife and I have not sold or bought a house in a long time and you hear a lot of bad things about estate agents. When first speaking with Sandro (Manager) he gave his sales pitch and I thought ok let just go with it, but most if not all he promised Sandro and his team done. All in all we sold the house and was in our new home within 8/9 weeks maybe 10 but with all the issues that come with selling and moving Sandro and his team made moving as easy as they could have. We would like to give the Castle team in Hackney a big thank you.

Paul · 22 August 2025

★★★★★ 2/5

Google

Took some time to reflect on my experiences of trying to purchase a property with Castles. It fell through after 6 months, and this is not their fault at all. The viewings with David were positive and he was helpful where possible. However the communication with another member of the team was at times quite unpleasant, one phone call at the beginning was patronising and rude. There were a number of times information was miscommunicated, and emails added to a lot of confusion and misunderstandings. Overall it didn't feel like we were working together to get the sale through, rather it was me against them/the seller. I was completely committed to the sale, I stuck it out for 6 month and it felt like an uphill battle. The cherry on the cake was them trying to push through the purchase without a valid and necessary EWS1 certificate, which my lenders required. I've since had a completely different and very pleasant experience having completed a purchase with a different estate agent. I think Castles could be much friendlier and supportive towards potential buyers. Edit: Thank you for your response Sandro. This feels like an entirely different tone of voice to the emails sent to me in the last month or so. I'm not writing this because the purchase fell through or because the EWS1 wasn't valid, but because of my experience with Castles. It was a frustrating experience for all involved but the communications I received were not consistently supportive or informative.

Jenny · 2 July 2025

★★★★★ 5/5

Google

Highly recommend for first time sellers ! 👍 Recently sold my property with Castles Hackney and they were so helpful with recommendations, guidance and support. The team were so patient and friendly, especially Talha and Sandro - these two were extremely helpful 🙏 We had our initial buyer pull out last minute, but the Castles team reassured my family and I that we will find another buyer swiftly - 3 weeks later we found another with a higher offer! We have recommended this branch to our family and friends Thank you Castles, my family and I are so grateful for your help 🙏

Malik · 28 May 2025

★★★★★ 5/5

Google

I had a great experience working with Castles Estate Agents Hackney especially Spencer. I gave him two of my flats to rent, one in Hackney and another in Highbury, and he did an excellent job with both. Spencer managed to rent both apartments within just one week, and at very good prices. The whole process was smooth with no issues at all. He was very professional, very on point, and clearly knows what he’s doing. I’m extremely happy with the service and the results. I would definitely recommend Spencer and the team at Castles to anyone looking to rent out their property.

H.a · 13 March 2026

★★★★★ 5/5

Google

Sandro and David were incredibly kind, patient and supportive estate agents. They went above and beyond and handled everything with class and professionalism. They also gave us a gift on completion which really was the cherry on top. We had dealt with maybe 50 different estate agents in our search, and I can hand in heart say that these two were the best of the bunch by far. thank you 🥂

Amoke · 7 August 2025

★★★★★ 5/5

Google

Exceptional Customer Service We want to thank Sandro, David and the other members of the team at Castles Estate Agent for the exceptional professional help and advice, throughout the process of selling the family home. We were kept informed every step of the way. We could not ask for a better service. The help/ advice we received throughout helped to alleviate some of stress associated with selling a property. We would definitely recommend Castles Estate Agents, Lower Clapton, Hackney E5. Well Done Sandro and team, we appreciate your outstanding Service. Keep up the good work!! Phyllis & Joyce😊😊

Phyllis · 13 April 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Castles Estate Agents in Hackney, and specifically with David, who was exceptional throughout the process. From start to finish, David was professional, responsive, and accommodating, even while I was abroad during parts of the process. He maintained excellent communication, always making himself available and ensuring everything stayed on track. I’d happily recommend David and the team at Castles Hackney to anyone navigating the property market.

Faith · 27 April 2025

★★★★★ 5/5

Google

We have been working with Anthony at Castles and he has been incredibly supportive, professional and efficient during our buying process. At each stage Anthony has provided clear and quick communication that has put us totally at ease, his professionalism has been consistent throughout. Thanks Anthony and Castles team!

Joy · 29 November 2025

★★★★★ 5/5

Google

Incredibly professional and supportive service. Excellent attitude to dealing with client challenges, regular communication and updates of progress. Would not have got through this process without their continued support, particularly Anthony Oladele at the Hackney branch. Thank you so much for everything you did to complete the sale.

FMUST · 22 July 2026

★★★★★ 5/5

Google

I had a great experience with Castles recently when buying my first home - David and Sandro were both very responsive and helpful throughout the process, going above and beyond to support me through issues as they arose during and after the process. I would highly recommend Castles to anyone looking to buy in the area!

Samuel · 2 July 2025

★★★★★ 5/5

Google

David and Sandro were absolutely fantastic to work with. We have just moved into a beautiful new flat that exceeded all our expectations and it is absolutely thanks to David, who managed to get us in quickly before it was snapped up. David was brilliant throughout our search, knew exactly what we were hoping for and kept trying until he found something that met every one of my (many) requests! Sandro worked so hard to get it over the line and we are so grateful to both of them. We wouldn't hesitate to recommend them. Thank you!

Hayley · 24 July 2024

★★★★★ 5/5

Google

THE BEST!! 😊 I had a pleasure of working with this amazing team on sale of my property. They were updating me on the process constantly which was so helpful in understanding on what stage we were in. A special thank you to David and Sandro! 😊 Castle in my opinion are the leading estate agents in Hackney. They are the experts in this field and have a huge portfolio of clients ready to buy and sell which will save you so much time. Thank you!

N · 26 June 2024

★★★★★ 5/5

Google

THE BEST!! 😊 I had a pleasure of working with this amazing team on sale of my property. They were updating me on the process constantly which was so helpful in understanding on what stage we were in. A special thank you to David and Sandro! 😊 Castle in my opinion are the leading estate agents in Hackney. They are the experts in this field and have a huge portfolio of clients ready to buy and sell which will save you so much time. Thank you!

A · 12 June 2024

★★★★★ 5/5

Google

I chose Castles following a recommendation from a friend, and from the very start, our experience has been excellent. I have worked directly with Spencer, who has been incredibly professional throughout. As first-time landlord, it was important for me to work with someone I could trust, and Spencer has kept me informed and supported every step of the way. He has consistently gone above and beyond, and I genuinely feel that he has both our best interests and those of our tenants at heart. The whole experience has given me real confidence and peace of mind. I look forward to continuing our partnership with Castles and Spencer, and wouldn’t hesitate to recommend them.

Leah · 20 August 2026

★★★★★ 5/5

Google

David was an absolute star! He went above and beyond behind the scenes to get our offer accepted, keeping us updated every step of the way. Proactive, persistent, and genuinely on our side, we couldn’t have asked for better support. Highly recommend!

Milan · 2 July 2025

★★★★★ 4/5

Google

Would be fair to say us and Castles got off to a rocky start(!), to be fair I think they had an unusual situation with holidays and we unfortunately fell down the crack by chance. However, we had a chat, got on the same page, and Josh and Ella went above and beyond to make the process of buying a house smooth and very friendly. Ella was very caring and thoughtful, and Josh was a calming hand - we had a very stressful moment at one point with a misunderstanding about when the seller would release the property but Ella and Josh resolved very much to our satisfaction. Always want problem solvers on your team! Would happily use Josh, Ella and the team again. Thanks guys!

Chris · 26 October 2023

★★★★★ 4/5

Google

Would be fair to say us and Castles got off to a rocky start(!), to be fair I think they had an unusual situation with holidays and we unfortunately fell down the crack by chance. However, we had a chat, got on the same page, and Josh and Ella went above and beyond to make the process of buying a house smooth and very friendly. Ella was very caring and thoughtful, and Josh was a calming hand - we had a very stressful moment at one point with a misunderstanding about when the seller would release the property but Ella and Josh resolved very much to our satisfaction. Always want problem solvers on your team! Would happily use Josh, Ella and the team again. Thanks guys!

Chris · 9 September 2023

★★★★★ 5/5

Google

I would highly recommend Castles in Hackney. Sandro has been so professional, knowledgeable and helpful. He has made the experience of selling my flat far less stressful than I imagined. He has kept me informed along the way, and has gone above and beyond for me. Honestly such a lovely man and a pleasure to deal with which makes so much difference.

Julie · 24 July 2024

★★★★★ 5/5

Google

Spencer and his team are professional, knowledgeable and made the process so easy. They rented my flat out speedily and are always on hand to answer any of my questions. Highly recommend Spencer and his team!

Alyesha · 22 April 2026

★★★★★ 5/5

Google

Castles were exceptional every step of the way in my home purchase, even though I had to pull out in the end due to major issues with solicitors on both sides. Ela was always responsive and positive, and extremely helpful in negotiating with the vendors, getting me access to the property when showing surveyors and builders, communicating with solicitors (despite them being very unresponsive) and giving insights on the steps of the buying process. Josh was always on hand to step in for major points like price renegotiation and gave a balanced and fair view of things to both sides. Overall, I would certainly recommend Castles and it is a shame things didn’t work out in my particular case.

Sohrab · 22 March 2023

★★★★★ 5/5

Google

Talha was superb in proactively managing a complex and lengthy sale through to completion

Kathy · 29 December 2025