Castles Estate Agency London reviews

★★★★★ 5/5

Google

I recently purchased a property through Castles Hackney with the agents Talha and Sandro. I was a first time buyer with a complicated vendor and sale. Sandro and Talha where incredibly helpful throughout the process, giving me advice and support at every stage. I would highly recommend working with Castles Hackney. When I decide to move again, they will be who I will use to work with.

Billie · 26 March 2025

★★★★★ 5/5

Google

I would not hesitate to recommend Castles. David and Max were exemplary in their handling of the sale of my flat from start to finish. I was seriously considering going with an online agent but I'm so pleased i didn't because I really don't think they would have handled the after offer negotiations in such a professional and cordial manner. They were always quick to respond, transparent throughout and offered help and advice throughout the process.

Julie · 29 July 2019

★★★★★ 5/5

Google

Sandro helped my Father and I sell a flat we have had for over 25 years. He went abouve and beyond to ensure we had all up to date certificiations. No request was too mich trouble. for him and his team. I cannot over state the level of service and support we received. Thank you Castles .

Sylwia · 2 July 2025

★★★★★ 5/5

Google

Josh was our agent and he's brilliant all-round. When I first found the flat I wanted, unfortunately my offer was outbid so I had to keep searching. However luckily for me, the property came back on the market and Josh was quick to let me know and so we ended up getting the home we wanted. From start to finish, it was excellent service. Couldn't have asked for more, very friendly with great communication!

Hayley · 29 July 2019

★★★★★ 5/5

Facebook

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Mhlekezi · 2 September 2023

★★★★★ 5/5

Google

From the outset Castles were brilliant to work with and after viewing houses with countless other estate agents we could really see the difference here with their knowledge and professionalism. Max made the process as painless as possible, was always easy to get hold of and kept us up to speed on every step along the way. We’d definitely go with him and them again.PositiveResponsiveness, Professionalism

Emma · 24 August 2021

★★★★★ 5/5

Google

The team at Castles were very professional and committed to achieving the best outcome for me during a recent house sale which completed a week ago. From the initial marketing plan, keeping me promptly updated on viewings/progress/etc.., the team's persistence, and not having to be chased, I would strongly recommend Castles. Thanks David, Josh, and the wider team!

Tony · 15 July 2022

★★★★★ 5/5

Google

These guys are AMAZING!!! I rarely write reviews but I cannot ‘big’ them up enough. They were so incredibly hard working. Constantly chasing our buyer and the solicitors and always keeping me updated. I wouldn’t hesitate to recommend them. Thankyou team at Castles Hackney.

Zoe · 22 June 2026

★★★★★ 5/5

Google

Riana has been extremely professional and gone above and beyond to make viewing properties with Castles easy and enjoyable. Riana has been personable and understanding, and made a day of viewing 6 properties fun and easy!

Isobel · 20 February 2024

★★★★★ 5/5

Google

Castles Hackney were a great team to deal with. They came recommended to me and I've already happily recommended them to others. I appreciate that they're straight shooters without the fluff. They did fantastic work in keeping the deal together (not easy!).

Roger · 12 August 2023

★★★★★ 5/5

Google

I recently completed on a flat that was sold via Castles. Max was always super helpful and responsive and helped to make everything from offer to completion relatively easy. My offer was relayed and accepted super quickly, and I was always able to get in touch with him whenever I needed to which was great as the whole house-buying process can be pretty stressful for first-time buyers.

Dermot · 29 July 2019

★★★★★ 4/5

Google

As a first time buyer, I was pretty anxious about the buying process, I was very lucky that Ela and the team really did the best they could to guide me through the process, and being super responsive most of the time, thanks for going the extra miles.

Evita · 13 October 2022

★★★★★ 3/5

Google

I bought a flat which was managed by Castles. Initially I was really impressed - David and Ela went above and beyond to make me feel looked after, and I felt like I was in safe hands. I think it feels like a seller's world when you're buying, but I felt assured that David and Ela had my interests at heart, too. However, about 2 weeks before my exchange / completion date (same day, quite stressful!) David left without notice to me. I had been promised certain things in the sale which were then not upheld after David left. Because the timings were so tight to move out of my rented property and into my flat the process became incredibly stressful, and I went from feeling in safe hands to feeling on my own in the process. The comms didn't feel particularly nice, I became quite upset, and it all felt more stressful than it necessarily needed to be. I think more responsibility should have been taken for the things I was promised, but instead I felt like there was a real shift in how everything was being managed. I know the team worked hard to get everything through and I thank them for that. However, due to the change of staffing so close to my move date (which I don't think was handled all that well), my experience wasn't great.

Alice · 13 September 2022

★★★★★ 5/5

Google

I have nothing but glowing things to say about Josh, David and the Castles team. We had an extremely challenging chain, and at several points it all looked like it could all fall through but Josh was a constant source of reassurance, always had our back and made us feel like we were number one priority. I genuinely don't think we would have successfully completed without the continued over and above support we got to push it all through - thank you!

Anna · 13 September 2022

★★★★★ 5/5

Google

Very helpful, smooth and attentive service. Josh was the agent selling the property that I was previously renting. As soon as the property was sold, he kindly proposed me an even better property round the corner to rent. So painlessly found an upgrade at the same price within days. Also great management service from the rest of the team both at Hackney and head office.

G · 13 March 2018

★★★★★ 5/5

Google

I had a great experience with David and Sandro at Castles. They were helpful, professional, and I feel they acted equally on behalf of myself and the vendor to ensure a smooth process overall. They both made what could have been a particularly stressful experience into an easy one. Thanks again!

Alex · 13 April 2025

★★★★★ 5/5

Google

The team at Castles are fantastic. Communication is always efficient, clear and you are made to feel like you are their only client and there is always time for you. I couldn't recommend them more! Sandro and David are exceptional and I'm so grateful for their support in selling my home!

Hannah · 13 April 2025

★★★★★ 5/5

Google

Really great experience working with castles estate agents hackney. They’ve always been super quick and reliable. Special thanks to David - been a pleasure working with you!

Katharina · 14 March 2024

★★★★★ 5/5

Google

After viewing flats for 6 months through other estate agents, a friend of mine had recently bought their first property through Max at Castles in Hackney and recommended him. From the first viewing right through to the day I collected the keys Max was brilliant. He guided me through the tricky process with great professionalism and calmness. Would highly recommend him.

Rachel · 29 July 2019

★★★★★ 5/5

Google

Could not recommend the team at Castles enough, fantastic service from all of the team from start to finish. Max looked after us very well and worked well to liaise between us and our buyers. The chain process was made significantly easier with support from Max, without his help we would not have made stamp duty deadline. Max and the team were always on hand to answer questions and queries and settle a lot of nerves as this was the first time we had sold a property. We will be coming to Castles in the future.PositiveResponsiveness, Quality, Professionalism

Keisha · 20 June 2022

★★★★★ 5/5

Google

Calm, level-headed, expert and trustworthy, Max was a reassuring presence throughout the sale of my property during the madness of June, when the end of the stamp duty holiday was imminent. He worked tirelessly to keep solicitors, agents, buyers and sellers on board, often brokering minor compromises along the way. David had persuaded me to go with Castles and he sold it to me partly on the strength of his team. He was right to do so. They were courteous and good-humoured even when things inevitably got a bit tense and in the end, I felt I had not just an agent, but an ally.PositiveResponsiveness, Quality, Professionalism, Value

Hilary · 20 June 2022

★★★★★ 5/5

Google

Feeling very very grateful to Josh at Castles for his help in buying our flat. I usually can’t stand estate agents if I’m honest and was dreading the process ahead of finding a home for my partner and I and our newborn baby. Josh was down to earth, realistic and honest, and helpful when it came to any queries we had. He is a good person and this was felt by us. The whole process felt like buying a home should do- like a moving on of people through much loved homes, rather than the pushy money-driven industry that property has become in London. I feel very lucky that we met Josh for this moment in our lives, he turned a daunting task into an exciting and pleasurable one. Thank you!

Ash · 15 June 2022

★★★★★ 5/5

Google

David Sipple and his team were very helpful. He was our Agent and supported us during the sale of our house. David was updating us with the buyers feedback regularly. The whole process of sale was very smooth and completed quickly. We were impressed with his professionalism and would highly recommended David if you are looking for a best service.

Tomasz · 29 July 2019

★★★★★ 5/5

Google

We cannot recommend Castles (Hackney) enough. The support we received from the team was simply outstanding. Due to issues with our buyer’s solicitor a lot of things went wrong and the whole exchange and completion process turned into an absolute nightmare. Ela Yildiz, who looked after our sale, went out of her way to liaise with our buyer and her solicitor, to talk to the agents in the chain and to try find solutions to help move things forward. She always kept us up to date and it took a lot of her time. We were still facing issues with solicitors a day before completion and we were really struggling to keep our calm but Ela’s kindness and professionalism really helped us go through all of it. If it was not for her I honestly don’t know if we would have completed at all.

Ced · 24 August 2023