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★★★★★ 5/5
GoogleI had a great experience working with Castles Estate Agents Hackney especially Spencer. I gave him two of my flats to rent, one in Hackney and another in Highbury, and he did an excellent job with both.
Spencer managed to rent both apartments within just one week, and at very good prices. The whole process was smooth with no issues at all. He was very professional, very on point, and clearly knows what he’s doing.
I’m extremely happy with the service and the results. I would definitely recommend Spencer and the team at Castles to anyone looking to rent out their property.
H.a · 13 March 2026 · Castles Estate Agency London (44 Lower Clapton Road Hackney)
★★★★★ 5/5
GoogleCastles Hackney have been incredible for our first time home buy! Despite the process being naturally challenging, and some challenging people to deal with, these guys made us feel really secure and it made such a difference having friendly faces to chat to when something went wrong. Big up Anthony and Spencer, in particular - you guys are legends <3 Love Maddy and George
George · 13 March 2026 · Castles Estate Agency London (44 Lower Clapton Road Hackney)
★★★★★ 5/5
GoogleI recently sold my flat through Castles Estate Agents in Palmers Green, and I can’t recommend them highly enough, especially Nof Tona, who was exceptional throughout.
I was dealing with an extremely stressful situation involving another agent, and Nof’s support genuinely made the difference. We spoke weekly, and he was always open, responsive, and available whenever I needed guidance. He went well beyond what I would normally expect, taking the time to really understand my situation and help me navigate it calmly and clearly.
Sergio and the Castles team were equally efficient and professional. Sergio secured the best price I could have hoped for and moved the sale from offer to completion in just a few months.
A highly supportive, capable, and trustworthy team. I’m very grateful for their help and would absolutely recommend them.
Sarah · 22 February 2026 · Castles Estate Agency London (78 Green Lanes Palmers Green)
Agent replied · 20 March 2026
Hi Sarah, I’m really pleased I was able to support you during what I know was a very stressful situation, and I’m glad our regular conversations helped bring some clarity and reassurance along the way. Your feedback genuinely reminds us why we do what we do.
I’ll be sure to pass on your lovely comments to Sergio and the rest of the team, they’ll be delighted to hear them. As a company, we continue to train all our staff and constantly strive for excellence, so it’s very rewarding to know that this showed throughout your experience.
Thank you again for your trust and recommendation. Wishing you all the very best moving forward.
Kind Regards
Nof Tona - Managing Director
★★★★★ 5/5
GoogleGreat letting agents- try them ! Their service was so professional and for me it was noticeably a totally different experience than I had had with my previous agent! Noff, David , Louisa and Louise were not only exceptional in each of their roles but kind, honest and sympathetic something that it very rare these days . Jane
Jane · 13 February 2026 · Castles Estate Agency London (438 Hertford Road)
★★★★★ 5/5
GoogleEngaging with Castles had been a great and all-positive experience for me and my family. From the start to the end we really had unforgettable & friendly moments with Louisa and her Team; it's all letting with ease!
Ayo · 13 February 2026 · Castles Estate Agency London (438 Hertford Road)
★★★★★ 5/5
GoogleI would highly recommend Stuart and Jai for the way they have handled the sale of my property and supported me in my search for a new house for the past couple of years. They've consistently kept in touch with me on the progress of my sale and were key in the negotiation to get this done for me in order to enable my chain to move forward successfully. They are honest and trustworthy estate agents - would highly recommend to anyone!
Pamela · 13 February 2026 · Castles Estate Agency London (438 Hertford Road)
★★★★★ 1/5
Googlebooked appt for valuation then they cancelled they rebooked another appointment for the 16/09/25 2-4pm spoke called th didn't turn up called them the reception lady sais someone going to the property no one came called around 5pm they said he spoke to his colleague to call me back he didn't.i called again spoke they said colleague is on the call he'll call me back he did not call me back. called again they said everyone is out can I call you back tommr.what Rubbish is that simple question simple answer are you coming to the appt between 2-4 yes or no kept me calling you & sending me round what rubbish this is no customer service i don't know how they get customers treating people like this.
Gurbakash · 13 February 2026 · Castles Estate Agency London (438 Hertford Road)
Agent replied · 13 April 2026
Hi Gurbakash Hope your well
I have opened up your texting and at the top of your text messaging it says Bairstows on it, which would lead me to believe you must be talking about Bairstow Eves. Could you do me a favour and delete this review please, and if you wish Castles to value your property, i would be more than happy to come and see you. Good luck for the future
Stuart Gray
Branch Manager
★★★★★ 5/5
GoogleWe had a great experience buying our house through Castles Estate Agents in Crouch End. The whole team was professional, responsive, and supportive throughout the process. In particular, Abraham and Elena were excellent, friendly, knowledgeable, and always quick to help with any questions or updates. The purchase went smoothly, and we felt well looked after from start to finish. We’d happily recommend Castles to anyone looking to buy or sell in the area.
Kelly · 13 February 2026 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
Agent replied · 13 April 2026
Dear Kelly,
Thank you so much for taking the time to share your lovely feedback. Abraham and Elena truly appreciated your kind words and genuinely enjoyed working with you throughout the process.
We wish you and the family every happiness and lots of wonderful memories in your new home.
Warmest regards
Team Crouch End
★★★★★ 5/5
GoogleMy family and I are beyond grateful to Abraham at Castles for his help, knowledge, experience and advice as well as his unfailing diligence in assisting us through a difficult situation. He has been invaluable not only for his expertise and comprehensive familiarity with the area and the market but also for his great good sense, practicality and his ability to keep us buoyant.
If we could give him six stars out of five, we would!
SIOBHAN · 13 February 2026 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
Agent replied · 13 April 2026
Dear Siobhan
Thank you so much for your kind words. It truly means a great deal to know that Abraham's Support, advice, and local knowledge helped make a difficult situation more manageable for you and your family. He thoroughly enjoyed working with you, and is very grateful for your trust and review.
Please do not hesitate to contact us should you require any property assistance.
Wishing you all the very best for the future.
Team Crouch End
★★★★★ 5/5
GoogleWhen it came to selling the family home in Hackney where we had lived for 45 years, we could not have chosen a better agency than Castles. Sandro Pappalardo was extraordinary. At all stages he was considerate and understanding. Sandro with Talha Shaikh were professional throughout the process, keeping us informed at every stage of the way, and available at all times to chat and discuss. They eased our path. We are extremely grateful.
Laurence · 13 February 2026 · Castles Estate Agency London (44 Lower Clapton Road Hackney)
Agent replied · 13 April 2026
Hi Laurence
Thank you so much for taking the time to leave such a heartfelt review. Your words genuinely mean the world to us.
After 45 years in your family home, we understand how emotional and significant that move must have been. To be trusted with such an important chapter is something we never take lightly, and I am truly honoured that you chose Castles Hackney to guide you through the process.
I am especially touched by your kind comments. We always strive to combine professionalism with empathy, particularly when handling long-held family homes where there is so much history and sentiment involved. Talha, too, will be delighted to know that his communication and support made a difference. Keeping our clients informed, reassured and fully supported at every stage is at the heart of what we do.
It was an absolute privilege to work with you and help make what can often feel like a daunting process that little bit smoother. We are incredibly grateful for your trust, your patience, and your warmth throughout.
Wishing you every happiness and success in this new chapter and please remember, our door is always open if you ever need anything in the future.
Warm regards
Sandro Pappalardo
Branch Manager
Castles Estate Agents - Hackney
★★★★★ 5/5
GoogleI’ve been meaning to write this review for such a long time (since we bought our house last August) and have kept forgetting, but was recently spurred to do one as my sister is now dealing with estate agents and I was reminded of what estate agents are usually like (
generally do not appear to care about anything except profits and often forget they’re dealing with human beings). I can safely say that Bruno and his team at Castles are exceptional and worlds apart from usual estate agents.
In buying our first home, Bruno exceeded his remit to make the process smooth for both us and the vendor, who was elderly and required substantial support. He was attentive, generous with his time, incredibly helpful and even went above and beyond to assist us in dealing with solicitors, who were often frustratingly incommunicado or moving at a glacial pace. Bruno made the whole difficult process run as clearly and quickly as possible. I can’t recommend Bruno and Castles on West Green Road highly enough. Thank you so much for everything.
L · 22 January 2026 · Castles Estate Agency London (44/46 West Green Road)
Agent replied · 20 March 2026
Thank you, for your lovely review and the 5 stars 🌟, we hope your happy in your new home. …
★★★★★ 5/5
GoogleCredit to Manager Stuart and his team. They suggested a strategy to sell my house, were competitive and innovative in agreeing a fee that was good for me and incentivised them to sell at a good price and delivered with surprising speed and smoothness. They were the highest rated Agent on the comparison website I used and delivered an outstanding service. Very well done!
John · 13 January 2026 · Castles Estate Agency London (438 Hertford Road)
★★★★★ 5/5
GoogleExcellent service for the second time from Castles. My main contact this time was Colin who managed to achieve a good price and keep myself and the buyers informed at all times. He was very responsive if any issues arose during the purchase process to keep everything on track on both sides, highly recommended and I would use them again.
Chris · 13 January 2026 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
Agent replied · 13 April 2026
Dear Chris
Thank you for your kind positive comments. Colin and the Crouch End team are grateful for your continued custom. They thoroughly enjoy working with you and look forward to assist you again in the future.
Wishing you all the best as always.
Team Crouch End.
★★★★★ 5/5
GoogleWe worked with Castles for a recent purchase. They were responsive and professional throughout.
Tom · 13 January 2026 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
Agent replied · 13 April 2026
Dear Tom
Thank you for your positive feedback, it is much appreciated.
Wishing you and the family all the best in your new home.
Team Crouch End
★★★★★ 5/5
GoogleWe recently sold our family home and bought a flat, both through Castles Crouch End. Abraham, Elena and Colin were extremely professional, efficient, and hugely supportive throughout the process. They were excellent communicators between ourselves and our buyers and sellers. Having lived in Crouch End for almost 40 years, this was by far our best experience of buying and selling our homes and we would not hesitate in recommending them. Many thanks to all the Castles Crouch End team.
Geoff · 13 January 2026 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
Agent replied · 13 April 2026
Dear Geoff,
Thank you very much for taking the time to share your positive experience. Abraham and his team take great pride in delivering the highest level of service possible, and they are delighted to hear they were able to meet your expectations.
We wish you both every happiness in your new home, and we would be delighted to assist you with any future property needs.
Warm regards
Team Crouch End
★★★★★ 5/5
GoogleWe have worked with Abraham, Colin and Elena at Castles Crouch End for the second time and we couldn't recommend them more. We had a brilliant experience and are very thankful for the team's amazing support, advice, guidance and understanding throughout the sale of our property.
They know Crouch End and the market better than anyone, they are pragmatic and efficient, always upbeat and with a can-do attitude. Our sale and purchase would not have occured without Abraham's invaluable insights, kindness and patience.
When dealing with a chain and the many people involved, trust us, you'd want Abraham and his team by your side!
Alexandre · 13 January 2026 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
Agent replied · 13 April 2026
Thank you so much for taking the time to leave such a thoughtful review.
We’re absolutely delighted to hear about your experience working with Abraham, Colin and Elena, and it really means a lot to the whole team to know that our support, advice and guidance made a positive difference throughout your sale and purchase.
Crouch End is a special area and we take great pride in knowing the local market inside out, so it’s wonderful to hear that our pragmatic approach, efficiency and positive attitude stood out. Abraham will be especially pleased to hear your kind words about his insights, patience and support, navigating chains can be challenging, and we’re glad we could help keep everything moving in the right direction.
Thank you again for your kind instructions and trust. We wish you every happiness in your new home and would be delighted to help again in the future.
Warm regards
Team Crouch End
★★★★★ 5/5
GoogleTalha was superb in proactively managing a complex and lengthy sale through to completion
Kathy · 29 December 2025 · Castles Estate Agency London (44 Lower Clapton Road Hackney)
Agent replied · 28 January 2026
Hi Kathy,
Thank you so much for your kind words. It was a real pleasure working with you and Sophie throughout the sale. I am delighted we were able to see the transaction through to a successful completion. Thank you again for your trust and I wish you both all the very best for the future.
Warm regards,
Talha Shaikh
Senior Property Consultant - Hackney
★★★★★ 5/5
GoogleGary and Bruno are both brilliant, previously rented from them and now have bought with them. Can’t recommend them enough. Cheers guys.
Charlie · 20 December 2025 · Castles Estate Agency London (44/46 West Green Road)
Agent replied · 20 March 2026
Thank you, Charlie, were pleased you were happy and we wish you all the very best in your new home,
★★★★★ 5/5
GoogleSergio was a huge help. Very professional and really helped get things over the line!
Stuart · 20 December 2025 · Castles Estate Agency London (78 Green Lanes Palmers Green)
★★★★★ 5/5
GoogleLuisa was an amazing from start to finish a galant that made you feel you where her only client to deal with .
Thank you Luisa
Franco · 13 December 2025 · Castles Estate Agency London (438 Hertford Road)
★★★★★ 5/5
GoogleI couldn’t recommend Castles too highly with all aspects of my rental property . Nothing was too much trouble and Colin was always available to provide a first class service.
John · 13 December 2025 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
Agent replied · 13 April 2026
Dear John
Thank you for sharing your recent positive experience, Colin is appreciative and has enjoyed working with you. … More
★★★★★ 5/5
GoogleElena and Colin at castles Crouch End were really helpful and communicative during our recent sale and purchase. They were always available to help and assisted in moving things along as much as they could.
Kim · 13 December 2025 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
Agent replied · 13 April 2026
Dear Kim
Thank you for posting your recent positive experience, Elena and Colin are grateful. They have thoroughly enjoyed working with you. … More
★★★★★ 5/5
GoogleWe cannot rate Castles, and specifically Abraham, highly enough. Abraham has been professional, responsive and provided us with excellent advice from start to finish. The whole team at Castles have also been excellent to deal with. We would give them six stars if we could.
Catherine · 13 December 2025 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
Agent replied · 13 April 2026
Dear Catherine
Thank you so much for taking the time to post your review, it is much appreciated. … More
★★★★★ 5/5
GoogleWe used Castles to find a tenant for a Crouch End flat coming back onto the market. Colin and Elena were professional and lovely people to deal with. Altogether an unstressed experience.
Roger · 13 December 2025 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
Agent replied · 13 April 2026
Thank you Roger for sharing your recent positive experience with Colin and Elena, they are grateful and have enjoyed working with you.
Please do not hesitate in contacting us with any of your future property … More
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