Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleSo where to begin. To start Castles completely overvalued our property resulting in zero interest. We all want as much as we can get for our homes but a sense of realism is required to drum up interest.
2 viewings took place in the first week to Jewish investors who are never going to buy an overvalued property that cannot be developed further.
Since then we had no contact for about 8 weeks except from myself to Castles to lower the price quite dramatically to a more realistic value. No pro-active communication was received from them.
2 supposed further viewings were arranged but cancelled at very late notice. I say supposed because on both occasions no reschedule was requested. The most laughable part is they tried to claim Bruno was waiting outside our property but yet when he phoned 15 minutes late the number on our phone was an office number not a mobile (which you'd expect from someone outside of your property).
The quality of the photos taken (feedback received from a variety of sources) are of a poor standard and do no justice to our home.
To summarise we are very disappointed in their all round attitude, professionalism and even their local knowledge. Lazy, false promises and lies are our experience of Castles
Steve · 20 March 2021 · Castles Estate Agency London (44/46 West Green Road)
Agent replied · 21 June 2024
Dear Steve,
Firstly, we would like to start by thanking you for your review, hearing honest feedback is very important to us and we will be taking your points on board.
When we first came to value your home, we gave you a figure we believed would be achievable based on the type of property you have and properties we had sold in your area. On the day of all viewings we try to confirm with the buyers that there is no problems but nevertheless on some occasions buyers still fail to turn up or cancel with very late notice which we can completely understand is externally frustrating to yourselves as owners.
We wish you all the best with the sale of your home in the future
Castles Estate Agents
★★★★★ 5/5
GoogleGeorge and the team were absolutely brilliant. Really communicative, professional, and calm throughout the process of selling my flat. Highly recommend Castles of Tottenham to anyone.
Eleanor · 20 March 2021 · Castles Estate Agency London (44/46 West Green Road)
★★★★★ 5/5
GoogleWhat a great service, i can't thank Bruno & George enough for a professional approach to a difficult sale & purchase.
Paul · 20 March 2021 · Castles Estate Agency London (44/46 West Green Road)
★★★★★ 5/5
GoogleMy experience working with Zaine has been great, he has helped us with our search for our next home.
Rebecca · 20 March 2021 · Castles Estate Agency London (44/46 West Green Road)
★★★★★ 5/5
GoogleGeorge was very helpful & pro-active at valuing my brother-in-law's property,suggesting a possible buyer & achieving a very quick sale at the full asking price. Very efficient & impressive service. I would fully recommend Castles Estate Agents in Tottenham.
Anthony · 20 March 2021 · Castles Estate Agency London (44/46 West Green Road)
★★★★★ 5/5
GoogleGeorge and Bruno at the Tottenham branch of Castles Estate Agents have been instrumental in selling our property. They have both been accommodating to our specific requirements. They have kept us informed throughout the whole process. They are both incredibly professional and always give honest answers. I would very highly recommend Castles Estate Agents in Tottenham, they have been a pleasure to deal with!
James · 20 March 2021 · Castles Estate Agency London (44/46 West Green Road)
★★★★★ 5/5
GoogleFriendly and transparent approach and managed the process efficiently dealing with very unresponsive solicitors.
Louise · 20 March 2021 · Castles Estate Agency London (78 Green Lanes Palmers Green)
★★★★★ 1/5
GoogleRating only, no written review.
고명수 · 20 March 2021 · Castles Estate Agency London (78 Green Lanes Palmers Green)
★★★★★ 5/5
GoogleRating only, no written review.
Victor · 20 March 2021 · Castles Estate Agency London (78 Green Lanes Palmers Green)
★★★★★ 5/5
GoogleInformation that they give is brilliant.
Graeme · 20 March 2021 · Castles Estate Agency London (78 Green Lanes Palmers Green)
★★★★★ 5/5
GoogleCastles came highly recommended by family who had used them to sell their flat, and they did not disappoint. They acted very quickly to get our property on the market as soon as they were instructed. All of the Castles team who we had the …
Stephanie · 20 March 2021 · Castles Estate Agency London (78 Green Lanes Palmers Green)
Agent replied · 21 June 2024
Hi Stephanie, thank you for your very kind review and we are so glad we got there in the end and you guys can now move forward with your next chapter out in the countryside. I think everybody in the chain now understands the importance of … More
★★★★★ 5/5
GoogleWe didn't hesitate to use Castles after having a very good experience 5 years earlier when buying our flat. They were very quick (~5 days) at arranging a photographer and getting our flat on the market. 2 days later, viewings were done and …
Felicity · 20 March 2021 · Castles Estate Agency London (78 Green Lanes Palmers Green)
Agent replied · 21 June 2024
Hi Felicity. Thank you very much for your kind review and help along the way in getting this through. A real team effort allround. Good luck with eberything moving forward and it was a pleasure to deal with you.
★★★★★ 5/5
GoogleRating only, no written review.
Bhavesh · 17 March 2021 · Castles Estate Agency London (438 Hertford Road)
★★★★★ 5/5
GoogleI’ve been renting with castles over a year now and the service has been excellent in many way. Especially a big shout out to Nancy on the repairs team she has worked very hard to make sure we have things working the way it should at home with our repair works during Covid-19 as well. Thanks Nancy Brilliant Job !! Recommend castles if you need to rent.
Yusuf · 16 March 2021 · Castles Estate Agency London (438 Hertford Road)
★★★★★ 5/5
GoogleI am renting a house through Castles, had a very positive experience with Alex, Fay and Bruno. Professional and efficient team, were helpful and my requests were dealt with adequately.
Chaya · 13 March 2021 · Castles Estate Agency London (44/46 West Green Road)
★★★★★ 5/5
GoogleFantastic letting agency. Friendly team, positive attitude and quick on their feet. Their office administrator needs a promotion, she is absolutely fantastic!!!
Daisy · 13 March 2021 · Castles Estate Agency London (438 Hertford Road)
★★★★★ 5/5
GoogleCastles were fantastic in helping my wife and I through the process of buying our new home. Abraham was excellent in our first viewing, allowing us the time to calmly view the property, quickly able to answer all our questions and was never pushy in any way. Colin later was fundamental in ensuring the deal stayed on track often resolving many of the problems or delays introduced by other parties. I would highly recommend them.
David · 11 March 2021 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
★★★★★ 5/5
GoogleWe had a very positive experience buying our house with Max’s help. We had been looking for a year by the time we came to Castles and were feeling fairly at the end of our tether. Max’s easygoing approach was a breath of fresh air after the …
Alison · 9 March 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)
Agent replied
Alison,
What a lovely review and its great to hear such nice things said about Max. We try to distance ourselves from the typical estate agent mold and work closely with our clients to ensure we source properties based on their needs and wants.
I'm sure you will love living in the new home and if you need any advice don't hesitate to get in touch.
Regards
David Sipple
Manager
★★★★★ 5/5
GoogleBuying through Castles has been a great experience.
Friendly, professional and expert in what they do.
Would highly recommend.
Michele · 9 March 2021 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
★★★★★ 5/5
GoogleWe have just sold a house in Homerton, east London and castles were excellent. Max was the lead for us and he was exceptionally good, there were a few issues during the sale relating to the chain and Max was on-top of it and kept us fully …
Jonathan · 8 March 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)
Agent replied
Jonathan,
Thank you for the recommendation and if you ever need any further advice please don't hesitate to get in touch.
Regards
David Sipple
Manager
★★★★★ 4/5
GoogleFrom start to finish Stuart and his colleagues were professional, and guided us through the process. No question was too small to ask and they always got back to us on time. I would use Castles again.
Anne · 6 March 2021 · Castles Estate Agency London (438 Hertford Road)
★★★★★ 5/5
GoogleJosh was extremely helpful during our property purchase, he acted as great bridge between myself and buyer and really helped when my solicitors had me pulling my hair out. I'd recommend Castles to anyone buying or selling in the area.
Barry · 4 March 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)
Agent replied
Barry,
Congratulations on the move and well done for your perseverance in chasing your solicitor as i know it was extremely stressful. Josh is excellent at communicating and keeping all informed and often gets complemented on this.
Good luck in the new home and if you need anything please let us know.
Regards
David Sipple
Manager
★★★★★ 5/5
GoogleDavid was successful in selling our home quickly and at a great price. Everyone was responsive to our queries. Thank you!
Fergus · 4 March 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)
Agent replied
Fergus,
it was a pleasure working with you both and good luck in Bristol.
regards
David Sipple
Manager
★★★★★ 5/5
GoogleRating only, no written review.
Piotr · 24 February 2021 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
