Castles Estate Agency in London

★★★★★ 5/5

Google

Castles has been extremely helpful and communicative the entire time we were looking for and found a flat for rent. We had a specific set of needs that needed to be met and they did that. In particular, the agent Josh went above and beyond to make sure we found the right place and all our needs were met (multiple pets, locations etc) Josh was invaluable to us through the entire process. He was constantly communicating with us, very polite, straightforward and professional, explained every aspect very well and made it the whole much easier for us. We are very grateful to have had such a helpful and hard working agency (Castles in Hackney) and agent (Josh).PositiveResponsiveness, Quality, Professionalism, Value

Pantelis · 20 June 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

★★★★★ 5/5

Google

We chose Castles over a number of others because Dave Sipple, who came to value the house, did not try to BS about its value and seemed to understand how to sell in this area. Once we had put it on the market with Castles Dave was courteous and professional throughout the process of viewings and offers, and then in liaising with us about the sale as it proceeded. We had a last minute hiccup at the end which Dave worked hard to resolve, being in constant touch with both the buyer and our solicitor. We were extremely pleased with the service we received. Michael and Cathy N16PositiveResponsiveness, Professionalism

Michael · 20 June 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

★★★★★ 5/5

Google

We recently bought our house through Castles (David & Max) and were really impressed with their service - honest, proactive, and great communicators. They were fantastic throughout the entire process. Unlike other agents, they weren't pushy or overbearing during our initial viewing and were really honest/knowledgeable about the property. They took a genuine interest in our situation and were fantastic at getting questions answered as quickly as possible, even whilst they were on holiday. They were very reassuring throughout and went the extra mile, even helping broker conversations with neighbours. Can't recommend Castles enough!PositiveResponsiveness, Quality, Professionalism

Will · 20 June 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

★★★★★ 5/5

Google

We have used Castles twice to sell our Hackney properties, and we could not fault their services. Honest, transparent, timely and very friendly. We felt super comfortable with their approach, which have both times secured asking price. Their communication is clear and to the point and when the going gets tough they up their game. Max and David in particular were fantastic to work with. Thank you 😊PositiveResponsiveness, Quality, Professionalism, Value

Candice · 20 June 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

★★★★★ 5/5

Google

I recently sold my flat with Castles Hackney and I'm very pleased with the service I got. The branch manager David was fantastic throughout - proactive, reassuring and, when the solicitors started getting at each other's throats, a voice of calm reason and the only person I wanted to talk to. David is very good at selling houses. He knows how to keep the process on track, how to keep all parties happy and see things through to a good outcome. I found selling my flat pretty stressful. Without David in my corner I think it would have been much worse.PositiveQuality, Professionalism

Olly · 20 June 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

★★★★★ 5/5

Google

I cannot fault my selling experience with Castles. David, Josh and Max are attentive, hard working and honest. We had to contend with a pandemic and one sale falling through and still they came up trumps with the new buyer. Max has worked incredibly hard in pushing through the lease extension and leasing with our solicitors, so thank you very much. I am so glad I picked Castles, having tried to sell once before with another agent, they will definitely give you the correct valuation on your property.PositiveResponsiveness, Quality, Professionalism, Value

Eloise · 20 June 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

★★★★★ 5/5

Google

Going with Castles has been an absolute game changer. Josh was our main point of contact throughout the whole selling process and he proved to be a very valuable ally in the sale of our property. The fact that Josh was always in touch both with the buyer & the buyer's solicitor, meant that we had fresh news at hand, in a timely fashion, at all time and we knew exactly where we were at each stage of the process. If you are looking for an Estate Agent that works in partnership with you, with timely and efficient communication and that get things done, well then you will be very well served with CastlesPositiveResponsiveness, Professionalism

Alessandra · 20 June 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

★★★★★ 5/5

Google

It was a long process that had many ups and downs. Castles were great at keeping everything moving everything along and tackling the issues that arose. Great communication and always happy to receive my numerous phone calls! Thanks Max.

Lucy · 28 May 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

★★★★★ 5/5

Google

Max and Josh at Castles made the whole process of selling a property (at an incredibly difficult time during lockdowns) so much easier than I expected. They were always available to talk, helped me work out next steps, explained the process clearly and kept checking in with me throughout. I’d highly recommend them

Emily · 17 April 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

★★★★★ 5/5

Google

Rating only, no written review.

Yaw · 11 April 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

★★★★★ 2/5

Google

Rating only, no written review.

SENAY · 9 April 2021 · Castles Estate Agency London (438 Hertford Road)

★★★★★ 5/5

Google

Loverly Friendly knowledgeable staff that go out of there way to help you. Can't recommend enough. Thank you George and Bruno.

My · 9 April 2021 · Castles Estate Agency London (44/46 West Green Road)

★★★★★ 5/5

Google

Had an excellent experience with all those at Castles Estate agent Palmers Green. In particular James Mulvee and Jay Yildirim who demonstrated professionalism as well as attentiveness for all our needs. Thus took away the stress of selling and moving home. Thanks guys!

Jonnam · 9 April 2021 · Castles Estate Agency London (78 Green Lanes Palmers Green)

★★★★★ 5/5

Google

Very thorough and professional estate agents. Proper inventory and check-ins complete. The team respond quite quickly to queries also. They are the best I have dealt with in London so far.

AislingF · 25 March 2021 · Castles Estate Agency London (44/46 West Green Road)

★★★★★ 5/5

Google

Excellent service received consistently from a professional and reliable team at the Edmonton branch. Gentian Morian has been personally responsible for the selling of my house in Edmonton . All in all a stress free experience every time. Highly recommended. Like

Theo · 24 March 2021 · Castles Estate Agency London (438 Hertford Road)

★★★★★ 5/5

Google

I am renting a house through Castles, had a very positive experience with Alex, Fay and Bruno. Professional and efficient team, were helpful and my requests were dealt with adequately.

Chaya · 20 March 2021 · Castles Estate Agency London (44/46 West Green Road)

★★★★★ 5/5

Google

Would recommend this agency to all! Dealing with Bruno was a delight and he was particularly understanding when waiting for my mortgage offer to come through which took over 8 weeks. Should I ever sell my property l, I definitely will be using Castles Tottenham

Semih · 20 March 2021 · Castles Estate Agency London (44/46 West Green Road)

★★★★★ 5/5

Google

Very happy with the service provided by Castle’s Estate Agents. I am very happy that I had Castles on my side to help with the emotional turbulence of the sale process. Bruno and George are genuine, enthusiastic and safe pair of hands. They are professional, provide excellent customer care and service, honest and transparent. I trusted their judgment, skill and experience. My property sold within 2-3 weeks of being listed. I put my property on the market during the first lockdown. Due to circumstances beyond of our control, the first sale failed. Their wealth of knowledge in this market enabled us to guide a 2nd sale to a successful completion. I received a top class service as they flexed their work practices to adhere to ever changing Government guidelines. I was relieved that Bruno was accessible and able to provide updates during the process. He also intervened during the process to progress matters, he cut through mis-communications and would chase various stakeholders to avoid further delays to the process. During this turbulent time, I was thankful that Bruno and George were a steading hand. They were incredibly helpful with advice about sale, especially within the context of an uncertain market. On the whole they have all been helpful, courteous and reassuring at every stage. I would definitely recommend this company to anyone.

G · 20 March 2021 · Castles Estate Agency London (44/46 West Green Road)

★★★★★ 5/5

Google

I have been very pleased with the way our sale was conducted. George and Bruno were professional, yet friendly and made the whole process easy for us. I would recommend them.

Geraldine · 20 March 2021 · Castles Estate Agency London (44/46 West Green Road)

★★★★★ 5/5

Google

Bruno and the rest of the team were professional and diligent, ensuring that the sale kept moving and remaining on hand at all times to iron out any issues.

Poppy · 20 March 2021 · Castles Estate Agency London (44/46 West Green Road)

★★★★★ 5/5

Google

Friendly informative and helpful

Raech3ll3 · 20 March 2021 · Castles Estate Agency London (44/46 West Green Road)

★★★★★ 4/5

Google

George and the team were very helpful and professional and always cheerful through a protracted sale because of Covid. Thank you.

Judith · 20 March 2021 · Castles Estate Agency London (44/46 West Green Road)

★★★★★ 1/5

Google

So where to begin. To start Castles completely overvalued our property resulting in zero interest. We all want as much as we can get for our homes but a sense of realism is required to drum up interest. 2 viewings took place in the first week to Jewish investors who are never going to buy an overvalued property that cannot be developed further. Since then we had no contact for about 8 weeks except from myself to Castles to lower the price quite dramatically to a more realistic value. No pro-active communication was received from them. 2 supposed further viewings were arranged but cancelled at very late notice. I say supposed because on both occasions no reschedule was requested. The most laughable part is they tried to claim Bruno was waiting outside our property but yet when he phoned 15 minutes late the number on our phone was an office number not a mobile (which you'd expect from someone outside of your property). The quality of the photos taken (feedback received from a variety of sources) are of a poor standard and do no justice to our home. To summarise we are very disappointed in their all round attitude, professionalism and even their local knowledge. Lazy, false promises and lies are our experience of Castles

Steve · 20 March 2021 · Castles Estate Agency London (44/46 West Green Road)

★★★★★ 5/5

Google

George and the team were absolutely brilliant. Really communicative, professional, and calm throughout the process of selling my flat. Highly recommend Castles of Tottenham to anyone.

Eleanor · 20 March 2021 · Castles Estate Agency London (44/46 West Green Road)