Trusted Agent profile

Castles Estate Agency in London

4.8

★★★★★ Excellent

1,279 reviews across 6 offices and 3 platforms

www.castles-estateagents.co.uk

Castles Estate Agency has six offices, all in London. Together they have 1,279 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,274

Reviews on Google

All 6 offices

Facebook logo

5.0 / 5

4

Reviews on Facebook

Business-wide

The Trusted Agent logo

4.0 / 5

1

Reviews on The Trusted Agent

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

4.0 / 5 Having had a good experience of buying my property through Castles a couple of years ago, I decided to sell through them too and it was reassuring to be dealing ...Frances, 1 December 2016Read the review from sellers

Our offices

Castles Estate Agency's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Castles Estate Agency office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

It has been a pleasure to work with Castles again. Abraham has sold two of our properties in the last 10 years and we bought one with him as our agent. As well as securing a rental through Castles whilst we refurbished. Abraham knows the Crouch End market inside out. Meaning it cuts out all of the time wasting! He is efficient, professional and friendly and he worked seamlessly with both us, our solicitor and surveyor. The sale of our home was a smooth transaction from beginning to end. I would highly recommend Castles if you want a stress free experience!

Avril · 29 July 2021 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

5/5

Google

We highly recommend Abraham and the team at Castles to buy or sell your home. We have worked with Castles in the past and they are a very solid team who have many years of experience with houses in the area. Abraham has a unique work ethic and his dynamic approach helped to ensure an effective outcome. He is highly regarded locally and amongst the professionals connected to the industry. He worked extremely well with the solicitors and surveyors and I have no reservations in recommending Castles and in particular Abraham should you be considering moving home.

Natalie · 29 July 2021 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

5/5

Google

Friendly, professional team with good local knowledge. Thank you for helping us through our sale and going the extra mile. Highly recommended, cheers guys!

Wei · 14 July 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied

Hi Wei, it was a pleasure working with you both and we want to wish you good luck with the onwards move. Regards David Sipple Manager

5/5

Google

We recently both sold our flat, and purchased a new home through Castles Hackney. In both cases we found their dedication and professionalism to be outstanding. They consistently went above and beyond in their commitment to completing our chain, through what could otherwise have been a very stressful set of circumstances arising due to the pandemic. We spoke to many agents in the area and from the beginning, Max and David were honest, informative, and inspired total confidence. They have incredibly sound knowledge of the market in the area, were frank without being uncaring, proactive without being pushy, and were above all excellent communicators throughout, even responding to us out of hours to help move things forward. They could be relied upon not just to call back when they said they would, but to have the answer to any questions and reassure any anxieties. They did a stellar job in facilitating additional communication through the chain, from our vendor to ourselves and through to our buyer, and keeping us consistently updated on all developments. I can wholeheartedly recommend their services, for both purchase and sales.

Florence · 24 June 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied

Florence, thank you so much for the kind words and it was a pleasure working with you both. Please let us know once you have completed all the works as it will be lovely to see once finished. regards David Sipple Manager

5/5

Google

We looked hard for the right agent to sell our flat in London. Mid pandemic the market was volatile and we needed a team that could appeal to and understand the needs of our potential buyers, as well as securing a reasonable sale price that stood firm. David, Josh and Max at Castles didn’t disappoint. David was always available, reliable and honest and remained our single point of contact throughout. He had a great manner and relatability and Josh and Max were always there to help when he couldn’t. We liked Castles because they felt like a local agent who really knew the area and what was reasonable in negotiations. In just 10 days they secured us an offer 15k over the asking price, which held to the point of sale. Hackney council suffered a cyber attack in this period which made selling challenging, but they did everything they could to smooth the process over. A highly professional, reliable and likeable team.

Fergus · 24 June 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied

Fergus, It was a pleasure working with you both and thank you for the glowing review. Good luck with the move to Bristol and we wish you all the best. Regards David Sipple Manager

5/5

Google

We recently completed the sale of our 3 bedroom flat in Clapton and cannot speak highly enough of the Castles team for their assistance. Max was our main point of contact and was such a great help. We had thought about using an online service to keep costs down but in the end were so pleased we had Castles on board. Through no one's fault the sale took 6 months from buyer's offer to completion, all with our baby's due date looming. Max was always on hand to discuss the many matters as they arose with helpful and constructive advice. He even made himself available when he wasn't working, which was hugely appreciated - on the one occasion he wasn't available he handed over to David and Josh who picked things up seamlessly. We chose Max and Castles because they always demonstrated really good local market knowledge, are reasonable and not pushy but always commercial. Would readily recommend.

Jack · 24 June 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied

Dear Jack, it was a pleasure working with you and Lucy and we hope you love the new house. regards David Sipple Manager

5/5

Google

We have today completed on the sale of a Buy to Let flat in Hackney. We chose Castles as we preferred their personal touch to that of the big boys! Max was our lead and at all times was appropriately friendly, approachable but very professional. He dealt with empathy with our tenants who had to be disturbed for viewings. He assisted in quite quickly securing a reasonable price in difficult Covid times. The process then was as painless as it could be with Max, without fail, proactively chasing down actions. He did what he said he would do without delay. On the occasions when Max wasn't in the office his colleagues Josh and David covered matters seamlessly. I highly recommend Josh and this branch of Castles Estate Agents. Thanks guys!

Sonia · 24 June 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied

Hi Sonia, Thank you for the kind words regarding the team and it has been a challenging time for all concerned. Good luck in the future and if you ever need anything please don't hesitate to get in touch. Regards David Sipple Manager

5/5

Google

Excellent and efficient service from start to finish, super friendly staff who made the whole process of securing a place stress free. Responsive and attentive, thanks for everything!PositiveProfessionalism

Oliver · 22 June 2021 · Castles Estate Agency London (438 Hertford Road)

4/5

Google

Some communication issues and hiccups initially using them to view some properties, but once the manager Stuart got involved the service and comms improved greatly.NegativeProfessionalism

T · 22 June 2021 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

Excellent customer service from Gentian Morina. He is honest and very experienced sales person. That’s why I give him 5star. Weldon Gentian Morina. Thank you.PositiveResponsiveness, Quality, Professionalism

Kiflay · 22 June 2021 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

Fantastic letting agency. Friendly team, positive attitude and quick on their feet. Their office administrator needs a promotion, she is absolutely fantastic!!!PositiveResponsiveness, Quality, Professionalism, Value

Daisy · 22 June 2021 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

Brilliant service from Stuart. Very professional service, efficient and he always go the extra mile to help from start to finish. The team are very friendly and polite. Highly recommend.PositiveResponsiveness, Professionalism

Karen · 22 June 2021 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

Sertac and Fay made our first renting experience extremely pleasant, they were both very professional, helpful and friendly though out the process and went above and beyond our expectations. We couldn’t have asked for more. What lovely esate agents.PositiveResponsiveness, Professionalism

Monica · 22 June 2021 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

We recently moved to a house that was managed by Castles. Their agent, Sertac, has been immensely helpful and responsive through out the process. In order to make the move smooth, they are also taking care of putting my name on the utility bills and council tax.PositiveResponsiveness, Professionalism

Mohammad · 22 June 2021 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

THANK YOU CASTLES. I Moved into my new property with the help of Oliver, who made the move in process as quick and as smooth as possible. Couldn’t be more grateful enough! If your looking to rent or buy I definitely recommend Castles.PositiveResponsiveness, Quality, Professionalism, Value

Beautifully · 22 June 2021 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

I’ve been renting with castles over a year now and the service has been excellent in many way. Especially a big shout out to Nancy on the repairs team she has worked very hard to make sure we have things working the way it should at home with our repair works during Covid-19 as well. Thanks Nancy Brilliant Job !! Recommend castles if you need to rent.PositiveResponsiveness, Quality, Professionalism, Value

Yusuf · 22 June 2021 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

The house was originally put on the market before Covid. Interest was good and Castles handled the viewings efficiently. The advice regarding presentation was good and a buyer was quickly found. Sadly the first buyer did not complete because of Covid. After lockdown the house was put back on the market and a new buyer found in less than two weeks. Again Castles handled the viewings with special measures in place to keep everyone safe. The house sold for the exact price predicted by Stuart. I would use Castles again along with their preferred partner Solicitors Martin Shepherd. Both firms were competitive on price and they communicated very well during difficult times caused by Covid lockdown.PositiveResponsiveness, Quality, Professionalism, Value

Peter · 22 June 2021 · Castles Estate Agency London (438 Hertford Road)

Agent replied · 21 June 2024

Hi Peter Thank you for your kind words, it was a testing time throughout the Covid crisis., but as you stated communication was key in this period. Im glad you said you would use us again and whenever your ready on your property I am here to help.

5/5

Google

Decided to put my house on the market with Castles. Within a short space of time I had plenty of people viewing the property - very impressed with their speed and professionalism. Where the experience and tenacity of the Castles team came through was when the sale broke down due to COVID -19, the team, in particular Stuart, the manager worked tirelessly to find me another buyer and kept my seller happy. Without the hard work of the Castles team I would not be in a position to exchange and complete on my dream house.PositiveResponsiveness, Quality, Professionalism, Value

Raswella · 22 June 2021 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

Professional, very communicative, thorough and precise - many thanks for such a positive selling experience.PositiveResponsiveness, Quality, Professionalism, Value

Harriet · 22 June 2021 · Castles Estate Agency London (78 Green Lanes Palmers Green)

Agent replied · 21 June 2024

Thank you very much for your review. We look forward to working with you again in the future.

5/5

Google

Castles have recently sold my parents house and I have found their services to be very professional and strongly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Anna · 22 June 2021 · Castles Estate Agency London (78 Green Lanes Palmers Green)

Agent replied · 21 June 2024

Thank you very much for your review. We really appreciate our buyers and sellers doing this. It was a pleasure to deal with you both. We didn't find a buyer as quickly as we hoped, but got the right people in the end! Good luck with everything and if you every need help with property in North London in the future we would love to work with you again.

5/5

Google

By far the best Estate Agent in the area. I have done 5 transactions with this branch and the overall service is truly high class. James and his team always do an outstanding job. They are responsive and have shown integrity.PositiveResponsiveness, Quality, Professionalism, Value

P · 22 June 2021 · Castles Estate Agency London (78 Green Lanes Palmers Green)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Castles Estate Agency

Which Castles Estate Agency office has the most reviews?

London (438 Hertford Road) has the most, with 304 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 301.

Where are the Castles Estate Agency offices?

The six Castles Estate Agency offices, by town:

Has Castles Estate Agency won any awards?

Yes. In The Trusted Agent 2026 awards, London won Trusted Agent.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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