Trusted Agent profile
★★★★★
1,279 reviews across 6 offices and 3 platforms
Castles Estate Agency has six offices, all in London. Together they have 1,279 reviews on three platforms, rated 4.8 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Castles Estate Agency's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe had a great experience with Castles Estate Agents with our recent house purchase in North London. James from Castles kept high professional standard at all times and was very helpful when we mostly needed advice and information about property purchase. Thank you for all your help, kind and friendly attitude. Mariya and John.
5/5
GoogleJust bought my first property and I am so luck to have found Jay from Castles Palmers Green. I actually contacted Castles to enquire about another property and Jay recommended that I viewed the one I ended up following in love with and buying. Jay was really helpful and responsive towards the whole process, at times when I needed questions answer from the vendor he acted on it straight away and never failed to respond to my emails or phone calls. I also met other members of the team and they were all friendly and professional. I would definitely use them again in the future.
Hi Natalia, Thank you for your review and we are pleased to hear that you enjoyed working with Jay and the team. It can be a little daunting buying your first property. but we are glad that it all went pretty smoothly for you. We look forward to working with you again in the future if the situation arises.
4/5
GoogleResponsive and professional service. Several tricky issues with the purchase but Ben and James handled them well. Would recommend.
Hi Bhavin, thank you for your review. We are very glad we got there in the end and are here to help in the future if you choose to buy again or sell.
5/5
GoogleVery professional and helpful service! Just moved into my dream flat thanks to these guys. Jay is very experienced and knowledgeable and was very helpful in giving me advice when showing me the property, and James was very responsive and helpful throughout the purchasing process to help make sure we completed in time. I would highly recommend!
Hi Guven, Thank you for your lovely words. We are pleased that you love the flat and hope that continues for a long time. If you need help in the future, we would be delighted to work with you again.
1/5
GoogleThe worst of the worst of the worst. Lied to us, spoke down to us and made us feel guilty for things out our control, despite the fact we were buying a very expensive house through them. Would never use them myself.
5/5
GoogleThe team at Castles are nothing more than dedicated experts in their field. Ben, James and Jay worked tirelessly to achieve the desired outcome. Highly recommended Thank you to you all
Hi Elle, Thank you very much for your kind words and we are very please we got there in the end in what was a very emotional process, given how long you have lived in your home. But we wish you all the best with your new house.
5/5
GoogleCastles acted professionaly and quickly to things that came up to make the process of selling my flat as smooth as possible.
5/5
GoogleJay was really helpful in what was our first time purchase, helping us deal with issues quickly and efficiently. Highly recommend.
5/5
GoogleProfessional, friendly and responsive service from Castles Estate Agent, Palmers Green Branch. A particular mention for Jay who made the process stress free and got the result for us. Thank you.
5/5
GoogleThe team at Castles outlined their strategy for selling our property and followed this through to a successful completion at the target price. No fuss, no chasing, smooth and stress free. Highly recommended. *****
5/5
GoogleOutstanding customer service.James and the team were absolutely amazing in helping us sell our property. They really did go over and above in supporting us, in what I would categorise a complicated selling project. Communication was on point and we managed to get the price we wanted. Thank you.
5/5
GoogleI recently rented a flat with Castles and from the first connection to last check out meeting, the conduct was professional, friendly, fair and respectful. I always received prompt replies to my little and bigger concerns and all were taken care immediately. This is an agency i would want to rent or buy again in future! Special thanks to Oliver for making the renting and check out smooth and Castles maintenance team.
5/5
GoogleI chose Castles to sell a property over three other valuations. The Edmonton team communicated very well with me and the standard of service was excellent and I would not hesitate to refer them to friends or family. They explained their pricing structure clearly and along with their knowledge of the local area, everything worked out to plan with hardly any interjection from myself. A very smooth process. A special thanks to Gentain and Stuart.
5/5
GoogleJosh and David were very easy to communicate with at various stages of our purchase. Always available, flexible and willing to help with pushing things along making our life easier.
5/5
GoogleJosh from Castles was fantastic in helping me navigate my first house purchase. Josh was very responsive across both phone and email and demonstrated patience when explaining the processes to me. Would highly recommend!
2/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleCastles Palmers Green are fantastic to work with the entire process from beginning to end was very smooth they are always there to help and support you offering you good & friendly advice.PositiveResponsiveness, Professionalism
5/5
GoogleFantastic service, selling/buying property is a very stressful time, but not only did Castles find us the ideal property they were responsive and extremely helpful during the entire process. Particularly when we hit some complex issues with our sale they were supportive and invaluable at aiding the communication channels between all parties. I hghly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for your lovely review. This definitely was not a straightforward sale, but we appreciate your help and input along the way. We hope you are enjoying your new home (and the hot tub!) If there is anything property related that you need help with, please do not hesitate to get in contact.
5/5
GoogleCastles Estate Agents in Palmers Green have a great team. Special shout out to Ben who has been especially helpful from the initial viewing right through to exchange and completion of my flat. He has been very responsive via all forms of communication acting promptly on all bottlenecks addressed, making the process of buying a property that much smoother. Thank you Castles :).PositiveResponsiveness, Quality, Professionalism
Thank you very much for your kind review. You were a pleasure to deal with and always keen to help with the process wherever you could. Good luck with everything and let us know if we can ever help you and your family again.
5/5
GoogleI just purchased a house through Castles Palmers Green. I was looked after by Jay and James. I found them both very personable, helpful in assisting with the whole process, and offered what felt like a personal service even though they must be run off their feet right now. Would very happily recommend them both to anyone looking. Should I ever sell my lovely property, I would call them first.PositiveResponsiveness, Quality, Professionalism
Hi Cecily, thank you very much for your lovely review. It was a pleasure dealing with you throughout. We look forward to working with you again, however far in the future that is.
5/5
GoogleMy wife and I were most impressed with Abraham and his staff's dedication and attention to detail. This, combined with his calm, experienced manner, produced in us a level of confidence which we rarely find elsewhere. His advice proved accurate all the way through the process of offering a house for sale and eventually concluding the deal. If we ever need the service of an estate agent again we will turn first to him. We earnestly recommend him to anyone now considering a move.PositiveResponsiveness, Professionalism
5/5
GoogleWe had a great experience selling our house in difficult times (lockdown). Abraham was highly professional, very frank, honest and transparent and gave us great advice. Our house sold quickly and without issues and he went beyond the basics in helping us throughout the process. He obviously knows his market well and I would recommend his services to anyone selling in good or bad times!PositiveProfessionalism
5/5
GoogleAbraham and the whole team at Castles have been excellent in everything they have done for us. Their experience, knowledge, professionalism and general problem solving skills have been second to none. We have been extremely grateful to Abraham for expertly dealing with our many questions quickly and thoroughly. I wouldn't hesitate in recommending Abraham and his team to anyone in Crouch End looking to either buy or sell their home. He ensured that a difficult process was handled with calmness and expertise. Thankyou. Lara & David.PositiveResponsiveness, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (438 Hertford Road) has the most, with 304 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 301.
The six Castles Estate Agency offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent.
