Trusted Agent profile
★★★★★
1,279 reviews across 6 offices and 3 platforms
Castles Estate Agency has six offices, all in London. Together they have 1,279 reviews on three platforms, rated 4.8 out of 5 overall.
1,274
Reviews on Google
All 6 offices
4
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Castles Estate Agency's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe are immensely grateful to Abraham at Castles and cannot recommend him more highly. He was honest with us from the start which ensured complete trust, handled the sale with calm and confident advice illustrating his huge experience and superb knowledge of the industry and was friendly and balanced throughout. We love our new home and couldn’t have done it without Abraham on side.PositiveResponsiveness, Quality, Professionalism
5/5
GooglePrompt and effective communication and advice provided by the lettings department in managing my rental flat. Really pleased with the excellent and pleasant service!PositiveResponsiveness, Professionalism
5/5
GoogleWe recently sold our home and Castles Edmonton went above and beyond. Stuart in particular put in a lot of time and effort and we would like to extend a personal thank you to him.PositiveResponsiveness, Professionalism
5/5
GoogleWe where taken through the whole procedure step by step. The staff are amazing, and so helpful. Nothing was to much, even calling to let us know what was going to happen next. Not a week went by that they didn’t call and let us know where we stood. I just can not recommend this Estate Agency enough. In our late 60s and everything explained to us properly, and in detail. I would recommend this Estate Agency to everyone.PositiveResponsiveness
5/5
GoogleWe had a great experience with Castles. Sertac was prompt, professional and enthusiastic. Very impressed! Based on the excellent service that we received, I would highly recommend Castles and would go back to them if/when rental accommodation is required.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI moved into my new home with my partner and kids just this past weekend. It wouldn't have been possible without the help of Oliver Webster at Castles. He was extremely helpful, professional, friendly and always quick to return a message. I highly recommend Oliver at Castles.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleIf you’re looking for a new property I highly recommend this company as well as estate agent Oliver Webster. He was very helpful and informative during the whole process and he makes sure that he looks after his clients. It takes so much weight off your shoulders as moving house can be very stressful, so it’s always nice to find professionals that you can count on. Big thank you for the whole team.PositiveResponsiveness, Professionalism
5/5
GoogleI wanted to review Castles Estates and particularly a huge recommendation on Nancy in the maintenance department. Nancy has always been extremely responsive, supportive and professional with any maintenance issue I've had. She goes above and beyond, she really helped once when the lock on my property had an issue and locked me out. It was a bank holiday, but Nancy was able to arrange for a locksmith to come out within the hour, who was able to identify that there was an issue with the lock. Everyone has been wonderful at Castles, and made my renting experience super easy. Thanks again Castles and Nancy! :)PositiveResponsiveness, Professionalism
5/5
GoogleI would like to thank Stuart and his team at the Edmonton branch of Castles for all of their professionalism and help in the sale of my house, with a particular thank you to Gentian for all of his help and hard work. I found Castle Edmonton to be very helpful, they arranged a large number of viewings and kept in regular contact to update me all the way through the process. I would highly recommend them to anyone with the purchase or sale of their property.PositiveResponsiveness, Professionalism
5/5
GoogleI can't recommend Castles enough. They sold my house earlier this year and were clear, friendly and most importantly to me did what they said they'll do. Stuart's initial visit to conduct the valuation was so helpful running through all the costs, not just theirs, which reassured me about the whole process. I also appreciated the considerate manner when managing the viewings and potential buyers expectations. Thank you Stuart and Michael a great team.PositiveResponsiveness, Professionalism
Nick thank you for your kind words and I am pleased that you were happy with our service. It was good to catch up with you recently and to hear that you have settled in to your new home, sounds like you have a lot more space for your Dog to run around.
5/5
GoogleDavid was really helpful throughout our buying process. He was candid and straightforward, friendly and responsive. A pleasant surprise for London estate agents!PositiveResponsiveness, Professionalism
Andy, it was really lovely to work with yourself and Ricky and i want to wish you all the best in your new home. It would be lovely to see the property once you have modernized so please feel free to stay in touch. Regards David Sipple Manager
5/5
GoogleFrom the outset Castles were brilliant to work with and after viewing houses with countless other estate agents we could really see the difference here with their knowledge and professionalism. Max made the process as painless as possible, was always easy to get hold of and kept us up to speed on every step along the way. We’d definitely go with him and them again.PositiveResponsiveness, Professionalism
Emma, Max asked me to pass on how thankful he was for your kind words and he works hard to ensure his clients process is as smooth as can be when buying and selling. Good luck in the new home home. Regards David Sipple Manager
5/5
GoogleMy sale just completed. Second time I've used this branch. David, Max and Josh are an amazing team. They don't set your expectations running wild like other agents will try. They're honest about pricing, give you proper feedback, and are always on hand at short notice. Don't bother wasting your time with agents who bamboozle you to get your business at inflated asking prices which will delay your sale. If you want to sell, listen to David. Highly recommended estate agency. Thanks chaps :)PositiveProfessionalism
Martin, it was pleasure. When selling property, all clients will ideally love to hear the highest price but we have to ensure we give you an honest appraisal which will then allow you to plan your move more effectively. I hope you are settling well into the new home and if you ever need any advice don't hesitate to drop me a line.
5/5
GoogleWe very much enjoyed our experience with Castles, and specifically with Max. He was super amenable and responsive, and helped us through the entire buying process with a calm and collected energy. We felt well-informed from start to finish and would definitely recommend anyone to work with him. Thanks Max!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI've now bought and sold through Castles and can't recommend them highly enough - they know Hackney better than anyone and are a pleasure to work with. Max managed my recent sale and was extremely professional and always on hand to make things go as smoothly as possible.
1/5
GoogleRating only, no written review.
5/5
GoogleWe were selling a studio apartment and choose Castles as we preferred their selling process. We got a buyer from the first round of viewings with an offer that exceeded our expectations. Although the legalities were a bit stressful a special thanks to Gentian who helped keep things moving along when things got tricky. Highly recommended.
1/5
GoogleHIGHLY RATED FROM LANDLORDS NOT TENANTS! This agency only protect landlords by sucking the blood out of their tenants, Be warned !!!
5/5
GoogleI just rented the property through Castles - I expected the whole process to be much more stressful, but I was pleasantly surprised! Everything went smooth. I found the agency very helpful, responsive, supportive, and flexible. Special thanks to Sertac, who was kind to explain to me the whole procedure step by step. Big thank you! I would highly recommend them.
5/5
GoogleHad a great experience with Abraham and his team in a recent house purchase. They were professional, courteous and very efficient. After seeing a few houses, they helped us close the deal on the one we wanted, in a timely fashion with full transparency and clear communication between all parties. Highly recommended!
5/5
GoogleLike to say a thank you to Stewart & gentian for selling my two flats it was a rollercoaster of a ride in selling them but through the experience of the team they sold stewart & gentian Communication was excellent when I had a query in all you can’t go wrong with there service good luck to the team and thank you
5/5
GoogleI would just like to say a big thank you to the Lettings Team at Castles, Edmonton; with special thanks to Oliver Webster, who helped me secure a property for my parents. Oliver guided us through the process from start to finish and was available to answer and deal with any queries that we had. Nothing is too much for Oliver! I would have no hesitation in recommending him and the team at Castles, Edmonton.
5/5
GoogleFirstly getting a property is so stressful as well as looking to get married the following month. Oliver Webster is your go to person! Professional, informative and responsive. The business closes at 6:30 but there was a day me and my partner were struggling with paperwork. Oliver was happy to go through this and explain everything in detail at 11pm. I would not only recommend looking into Castles Estate Agent - Edmonton if you're looking for a place but to ask for Oliver Webster. The process was efficient, smooth and most importantly stress-free. Thank you again Oliver for all your help and support. Oliver Webster is a huge asset to the business! Worth more than 5 stars!
5/5
GoogleGreat service from our agent Abraham who ensured we were informed to view new properties coming to market and extremely helpful / professional throughout the process. Helped us complete within 8 weeks. Alexis & Sheya
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (438 Hertford Road) has the most, with 304 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 301.
The six Castles Estate Agency offices, by town:
Yes. In The Trusted Agent 2026 awards: Castles Estate Agency, London won Trusted Agent.
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