Trusted Agent profile

Castles Estate Agency in London

4.8

★★★★★ Excellent

1,279 reviews across 6 offices and 3 platforms

www.castles-estateagents.co.uk

Castles Estate Agency has six offices, all in London. Together they have 1,279 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,274

Reviews on Google

All 6 offices

Facebook logo

5.0 / 5

4

Reviews on Facebook

Business-wide

The Trusted Agent logo

4.0 / 5

1

Reviews on The Trusted Agent

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Castles Estate Agency's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Castles Estate Agency office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We were so lucky when we walked into Castles in Edmonton extremely stressed to meet Alex Philippou MARLA . We sat down and he actually listened to our problems and situation we had with trying to get our property back which was rented and tied to an agreement.His professionalism and caring way helped us achieve getting our property back and in our control.We would thoroughly recommend him and can’t thank him enough. Any further business we have we will definitely be dealt with Alex.Many thanks Mr & Mrs Hall

Lynda · 31 March 2023 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

Fantastic experience with Castles Edmonton! I recently found a house to let through Castles Edmonton, and they were incredibly helpful from start to finish - super quick to respond to any messages or questions I had throughout the process, and wonderfully patient and reassuring with any issues that arose. Victoria, our lettings consultant, and the rest of the team were amazing, and helped us from start to finish for a fantastically smooth transition. Since we've moved in, they've continue to be super helpful with any queries that we've had so far. Would highly recommend if you're looking to rent a property!

Alyce · 31 March 2023 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

Castles have been so impressive as estate agents througout the whole process. Their support, professional expertise and kindness really has made selling my property a positive and succesful experience. I highly recommend them to anyone thinking of selling, they go above and beyond and can't do enough to get the job done!

Susan · 31 March 2023 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

Agent replied · 21 March 2024

Thank you Susan. It was great pleasure working as your agent. Your trust and faith in us in securing a sale and completion is appreciated. Wishing you all the best for the future. Team Crouch End.

5/5

Google

Sandro and all the staff at Crouch End Office have been fantastic helping the sale of our probate property go through. Nothing was too much trouble and they were very efficient and professional at all times.

Natalie · 22 March 2023 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

Agent replied · 21 March 2024

Thank You Natalie for taking the time posting your positive experience with our Crouch End office. Sandro and the rest of team are grateful for your comments and thoroughly enjoyed assisting you. Wishing you all the best for the future. Team Crouch End

5/5

Google

Castles were exceptional every step of the way in my home purchase, even though I had to pull out in the end due to major issues with solicitors on both sides. Ela was always responsive and positive, and extremely helpful in negotiating with the vendors, getting me access to the property when showing surveyors and builders, communicating with solicitors (despite them being very unresponsive) and giving insights on the steps of the buying process. Josh was always on hand to step in for major points like price renegotiation and gave a balanced and fair view of things to both sides. Overall, I would certainly recommend Castles and it is a shame things didn’t work out in my particular case.

Sohrab · 22 March 2023 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied · 21 March 2024

Hello Sohrab We appreciate your kind review regarding your experience with Castles. Despite the challenges you faced with solicitors, Ela's responsiveness, positivity, and support were invaluable. We're always here to assist you, and thank you for recommending us. Best regards, Josh Newton Branch Manager

5/5

Google

George at Tottenham office had his finger right on the button identifying potential purchases and pushing the sale through which resulted in the sale process happening over a much shorter timescale than I had expected.

Geoffrey · 20 March 2023 · Castles Estate Agency London (44/46 West Green Road)

5/5

Google

Very good work from the team in Tottenham (Bruno and George) - they worked hard for me, always kept me informed, were polite, and also fun to chat to. I highly recommend them.

Robyn · 20 March 2023 · Castles Estate Agency London (44/46 West Green Road)

5/5

Google

I cannot recommend Castles highly enough. They went the 'extra mile' to find the property that we wanted and made the process very quick and simple to complete. Five star service, professional and flexible. Castles offers Sales, Rental and Property Management services. Many thanks to Bruno and the team at Castles Tottenham.

Mario · 20 March 2023 · Castles Estate Agency London (44/46 West Green Road)

5/5

Google

Castles sold my family home and from beginning to end gave a fantastic service. I had weekly updates from Bruno on the progress from all sides of the chain, great communication which made the whole process run smoothly. Both George and Bruno have extensive knowledge of the housing market and the areas they work in. I would highly recommend Castles to anyone buying or selling.

Anna · 20 March 2023 · Castles Estate Agency London (44/46 West Green Road)

5/5

Google

Bruno and George were great at helping sell my dad’s property in record time! They helped with organising a RICS survey, EPC and solicitor who were all very efficient. Also helped out with the paperwork. Thank you very much!

Michael · 20 March 2023 · Castles Estate Agency London (44/46 West Green Road)

5/5

Google

From the begining of the process, George was very helpful & supportive. He ensured, I knew the "ins & outs" of the process & was always on hand if I had a question. George also went beyond his position by supporting with going through my deeds for me. THANK YOU VERY MUCH GEORGE. The same apples to Bruno, he was attentive & supported the process to a very good end result. I am very appreciative of both of them. THANK YOU.

Nickolas · 20 March 2023 · Castles Estate Agency London (44/46 West Green Road)

5/5

Google

Castles sold my family home recently. Thank you Bruno and George for always being on the end of the line to answer my questions and guide me throughout the process. I would highly recommend you for your customer service. Thank you.

Paula · 20 March 2023 · Castles Estate Agency London (44/46 West Green Road)

5/5

Google

Bruno and George at Castles work hard and effectively on your behalf. I could not have wished for better service than I received from them with my flat sale. Lovely people.

Edwin · 20 March 2023 · Castles Estate Agency London (44/46 West Green Road)

5/5

Google

Bruno at Castles looked after the sale of my flat, and was excellent throughout. Always on the end of the phone when you needed him, and a real pleasure to work with. Highly recommend.

Joseph · 20 March 2023 · Castles Estate Agency London (44/46 West Green Road)

5/5

Google

Castles sold what was our family's home since the summer of 1971. Both Bruno and George deserve top marks, with lots of massive stars, for all their specialist assistance throughout the 3-month period that it took to complete this sale. Well done for providing to us a very expert professional, caring and personal service.

Andreas · 20 March 2023 · Castles Estate Agency London (44/46 West Green Road)

5/5

Google

Jay, James and Ben at Castles did a really tremendous job in facilitating the sale/purchase of our property. They were extremely professional, responsive and proactive throughout the process, ensuring it happening in a smooth fashion. I couldn’t recommend them highly enough if you are considering selling your house in Palmers Green!

Tim · 20 March 2023 · Castles Estate Agency London (78 Green Lanes Palmers Green)

5/5

Google

Having dealt with numerous estate agents, it was refreshing to meet someone as genuine and honest as Jay at the Palmers Green branch. They say that buying a property is one of the most stressful things you will do, but Castles were a big part of reducing our stress. I would definitely recommend using Castles (and Jay in particular).

Dean · 20 March 2023 · Castles Estate Agency London (78 Green Lanes Palmers Green)

5/5

Google

Jay is a great estate agent. Always helpful on the phone and keen to help and along with James highly professional in the way they did business. They provided an honest and confident service ensuring that they found the right buyer. Selling a property is never easy, but along with Jay and James I was highly impressed at how quickly they found the right buyer and generated so much interest in my property.

Hari · 20 March 2023 · Castles Estate Agency London (78 Green Lanes Palmers Green)

5/5

Google

Very straightforward 1st house purchase experience, Ben made sure we completed in time, thank you!

Chloe · 20 March 2023 · Castles Estate Agency London (78 Green Lanes Palmers Green)

Agent replied · 26 August 2023

Hi Chloe, Thank you for your review. We hope you all have a great time in the house and spend that money you saved wisely ;)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Castles Estate Agency

Which Castles Estate Agency office has the most reviews?

London (438 Hertford Road) has the most, with 304 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 301.

Where are the Castles Estate Agency offices?

The six Castles Estate Agency offices, by town:

Has Castles Estate Agency won any awards?

Yes. In The Trusted Agent 2026 awards: Castles Estate Agency, London won Trusted Agent.

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