Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleOur heartfelt thanks to Sandro and the Team at Castles in Crouch End for supporting us through the process of buying our first home! They were prompt and easy to get hold of right from the very start and extremely patient and professional through all the negotiations. They gave us so much of their valuable time with multiple visits to the property prior to completion.
We have no hesitation in recommending them to others.
Jemma · 21 August 2023 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
Agent replied · 26 August 2023
Hi Jemma
Thank you for sharing your positive experience, Sandro and the team are grateful. It was real pleasure dealing with you both. All the best in your new home and a warm welcome to Crouch End.
Team Crouch End
★★★★★ 5/5
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ßoojwah · 17 August 2023 · Castles Estate Agency London (44 Lower Clapton Road Hackney)
★★★★★ 5/5
GoogleCastles Hackney were a great team to deal with. They came recommended to me and I've already happily recommended them to others. I appreciate that they're straight shooters without the fluff. They did fantastic work in keeping the deal together (not easy!).
Roger · 12 August 2023 · Castles Estate Agency London (44 Lower Clapton Road Hackney)
Agent replied · 30 September 2023
Thank you so much for taking the time to leave such a positive review for Castles Hackney! We truly appreciate your kind words and are delighted to hear about your experience with our team.
It's fantastic to hear that you were recommended to us and that you, in turn, have recommended our services to others. We take great pride in building lasting relationships with our clients and are thrilled that you had such a positive impression of our team.
At Castles Hackney, we believe in straightforward and honest communication, so we're delighted to hear that you appreciate our approach as "straight shooters without the fluff." Your feedback reinforces our commitment to providing transparent and reliable services to all our clients.
Keeping a deal together can indeed be challenging at times, but it's our dedication to our clients' needs that drives us to go the extra mile. We're thrilled to have been able to assist you in this regard and that you found our work fantastic.
Once again, thank you for choosing Castles Hackney and for sharing your positive experience with us. If you ever need any assistance in the future or have any questions, please do not hesitate to reach out to us.
Warm regards,
Josh Newton
Branch Manager
Castles Hackney
★★★★★ 5/5
GoogleAbraham at Castles is basically part of the family now. Having moved a number of times and at difficult times, they have always looked after us.
Jemima · 22 July 2023 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
Agent replied · 21 March 2024
Hi Jemima,
Thank you for your positive feedback. It's always a pleasure for us helping you and the family with your local moves. Abraham does indeed feel like part of your family and is appreciative of your continued custom.
We are always here for all your property requirements.
Wishing you all the best in your new home.
Team Crouch End
★★★★★ 5/5
GoogleAli and the rest of the Castles Hackney team were excellent in supporting us through the process of buying our first home. Ali went above and beyond his role, keeping the communication flowing with solicitors and the seller, jumping in to iron out any wrinkles and in general just being a positive and approachable person. Thanks again for all your help!
- Ana & Jack
Ana · 22 July 2023 · Castles Estate Agency London (44 Lower Clapton Road Hackney)
Agent replied · 28 October 2023
Thank you Ana & Jack for sharing your positive feedback. Castles Hackney thoroughly enjoyed assisting you with your purchase.
We wish you all the best in your new home.
Team Hackney
★★★★★ 5/5
GoogleAlex, Selinay and the team were really helpful finding my family a beautiful home. Nothing was to much to ask and the whole process was really smooth. Thank you so much Alex, Selin and the team at Castles who are really the best out there.
Mehmet · 15 July 2023 · Castles Estate Agency London (438 Hertford Road)
Agent replied · 29 July 2023
Thank you Mehmet Aydin for your kind words and we really hope you enjoy your new home. It was our pleasure helping you and your family find your new home.
Kind Regards
Alex Philippou MARLA
Lettings Manager
★★★★★ 5/5
GoogleExcellent service. I had a very smooth purchase with them. Joe was always available to help with contacting the other side and Mahe, the branch manager, really helped push the sale to completion in a very short time.
Oishik · 15 July 2023 · Castles Estate Agency London (78 Green Lanes Palmers Green)
★★★★★ 5/5
GoogleAmazing service! Found the perfect home thanks to Jenten. Would definitely recommend.
Huseyin · 1 July 2023 · Castles Estate Agency London (438 Hertford Road)
Agent replied · 26 August 2023
Thank you Huseyin for your Kind words about Jenten and glad you where pleased with our service
Stuart Gray Branch Manager
★★★★★ 5/5
GoogleMe and my husband are delighted with our move-in to our first flat as a couple! Many thanks to Selinay in specific, who has been incredibly helpful and patient with us during the total procedure of reference checks and meetings, answering all of our questions regarding many different things as well as updating us on the go! We are very grateful to have discovered Castles Edmonton, with a brilliant team helping us from start to finish. Thank you to David and Jai for always keeping us updated via emails even whilst being abroad and being so helpful and kind when viewing the property.
It has been an exciting process, and we're extremely happy with the service.
Bahar · 1 July 2023 · Castles Estate Agency London (438 Hertford Road)
Agent replied · 29 July 2023
Thank you Bahar for your kind words to the Lettings and Management team. We are so happy for you both and hope you enjoy your new home. All the best.
Alex Philippou Marla
Lettings Manager
★★★★★ 5/5
GoogleJai provided an incredible service. Listened carefully and considered my exhaustive and detailed requirements. Block booking viewings in line with my needs and within budget.
If you’re a no nonsense, no time-waste, know-what-you-want type of buyer, Jai is certainly your person.
Many thanks for all your efforts once again, Jai. You’re an absolute gem and really appreciated your support on this journey.
Mira · 29 June 2023 · Castles Estate Agency London (438 Hertford Road)
Agent replied · 29 July 2023
Hi Mira thank you for your kind words and review for Jai, its nice to hear that you were impressed with him, your review has put a smile on his face.
Kind regards
Stuart Gray
Branch Manager
★★★★★ 5/5
GoogleCastles are the 'Go To' estate agent for property sales in Edmonton, they know the local property market extremely well, are efficient, professional and friendly. They are also fully conversant with the practicalities of probate and the prevailing mortgage market. They provide a full explanation of fee structure with reasoned recommendations on how to market the property. They were, through reputation, my first choice. I sought other quotations, but went with Castles who quoted the best fee structure. I was certainly not disappointed. If you have a property to sell in Enfield use Castles as your estate agent and Martin Shepherd as your solicitors.
Michael · 29 June 2023 · Castles Estate Agency London (438 Hertford Road)
Agent replied · 29 July 2023
Thank you Michael it was a pleasure dealing with you at all times your kind words means a lot to me and my staff. Its a shame the probate took so long, but we got there in the end. Good luck to you for the future and if your passing by pop in for a coffee.
Stuart Grey - Branch Manager
★★★★★ 5/5
GoogleGreat experience with Castles. Ela was completely brilliant - always friendly and helpful. And she's helped long after the sale completed by going out of her way to organise things.
Naomi · 21 June 2023 · Castles Estate Agency London (44 Lower Clapton Road Hackney)
Agent replied · 24 June 2023
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you had a great experience with Castles, and we truly appreciate your feedback.
We couldn't agree more with your assessment of Ela. She is a true asset to our team, and we are incredibly proud to have her as a member of our staff. Her dedication to providing exceptional service, combined with her friendly and helpful nature, sets her apart.
Best Regards,
Josh Newton
Branch Manager
★★★★★ 1/5
GoogleOne of the worst and stingiest places I have seen, the manager Alex here sits all day long does not answer any enquiries when a problem is escalated, does not deal with landlords when they are not happy with the service and blames member of staff when something goes wrong.
I really don't know why and how he was chosen to be a manager.
The organisation it self makes you work so much and does not like it when you take your break/lunch, they wouldn't mind if you worked 24/7 but pay you peanuts.
One of the worst places I have ever worked, I do not recommend this place for anyone.
Long story short stay away from the lettings department its not worth spending a penny and people who are wiling to work here please avoid for your own health/benefit.
The · 30 May 2023 · Castles Estate Agency London (438 Hertford Road)
Agent replied · 29 July 2023
Firstly, we are very sorry you feel that you needed to leave a negative review. At Castles we take care in making sure these matters are responded to with due care and professionalism. We would like to investigate this problem in detail with you as we are unable to identify what this is in relation to. However, we are happy to have a one-to-one conversation with you and would like to offer you to contact us directly on the following telephone 020 3989 9658
We look forward to hearing from you and hope we can resolve this matter with you directly.
★★★★★ 5/5
GoogleGreat and efficient service. My family have dealt with them twice now and had excellent service both times. Stuart and Gentian helped us massively throughout all of the processes and we would like to thank them for all of their hard work and advice.
Natalie · 30 May 2023 · Castles Estate Agency London (438 Hertford Road)
Agent replied · 29 July 2023
Thank you for your kind words, it was a pleasure dealing with you again pleased we got it to a speedy conclusion and happy you were pleased with our service a second time.
Stuart Gray Branch Manager
★★★★★ 5/5
GoogleRecently we sold our home through Castles of Edmonton who guided us through the entire process of selling our home. From start to finish, their professionalism, expertise, and remarkable communication skills exceeded our expectations, making the experience both seamless and enjoyable.
Gentain was always accessible and responsive, promptly addressing our concerns and providing updates.
We wholeheartedly recommend Castles to anyone looking to buy or sell a property.
Thank you Gentain and Stuart !!
Dave · 30 May 2023 · Castles Estate Agency London (438 Hertford Road)
Agent replied · 29 July 2023
Hi Dave thank you for your good review and it was a pleasure dealing with your family. I am really pleased that it has come to a conclusion and hope mum enjoys her new life with you in America.
Stuart Gray
Branch Manager
★★★★★ 5/5
GoogleThere's an old cliché about estate agents - cheap suits, half truths and terrible haircuts. I'm sure these stereotypes still exist, but you won't find them at Castles. From the moment they agree to sell your property, you have an agent who will always take your calls, keep you informed of what's going on - even if it's nothing - and generally make you feel safe in the knowledge that they really are working for you. Right up to the end, and even after that if you need them to be. We needed them to be. The Castles agents are grown-ups, they don't mess you around or keep anything from you. And really, they are always there, holding your hand as you do this big, largely unknown thing that can feel a bit scary at times. Selling your home isn't something you do every day, and if you want to feel confident and taken care of while you're doing it, you won't do better than handing a huge chunk of the aggravation over to Castles. It's like having a friend sell your house (except that you have to pay them at the end).
Wendybird · 30 May 2023 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
Agent replied · 26 August 2023
Thank you for sharing your positive experience. We strive to ensure that all our clients have the benefit of our years of experience. Castles, Crouch End have maintained the same team for over 20 years and hugely enjoy being part of the local community. Helping you with your move has been very pleasurable.
Wishing you all the best for the future.
Team Crouch End
★★★★★ 5/5
GoogleA huge thank you to Stuart and Jai,who were amazingly supportive and professional throughout this process. Thanks again for being prompt and reassuring,much appreciated. All the best!
Kind regards
Christine Thomas
Christina · 30 April 2023 · Castles Estate Agency London (438 Hertford Road)
Agent replied · 29 July 2023
Hi Christina Thank you for your kind words and hope you have now settled in to your new property.
Stuart Gray Branch Manager
★★★★★ 5/5
GoogleWe had an amazing experience finding a suitable property to buy with castles Edmonton. Jai showed us multiple properties always available to assist with anything we needed. Thank you for everything 🙏🏽💯 …
Alam · 30 April 2023 · Castles Estate Agency London (438 Hertford Road)
★★★★★ 5/5
GoogleI would like to advise that the service I received from Castles Estate Agents Edmonton Branch, was of the highest quality from the Valuation through to the end sale. Stuart and Gentian were throughly professional and were always in contact all the way through and offered sound advise when needed. The whole experience was stress free thanks to their professionalism.
I would highly recommend Castles Estate Agents Edmonton Branch to anybody.
Mem · 30 April 2023 · Castles Estate Agency London (438 Hertford Road)
★★★★★ 5/5
GoogleThe recent sale of my property was long and problematic but Castles provided an excellent service from start to finish. Thanks to Colin in particular for being unfailingly patient and helpful! I would recommend Castles without hesitation.
Jenny · 30 April 2023 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
Agent replied · 21 March 2024
Thank you Jenny for sharing your positive experience. Sometimes the process will present us with unexpected hurdles but we will always look to utilise our experience for a solution wherever possible. We are pleased that we were able to resolve and conclude. Colin is thankful for your appreciation of his commitment to you and delivering on your wishes.
Team Crouch End
★★★★★ 5/5
GoogleIn my opinion, Castles are the only estate agents worth using in Crouch End. Abraham is beyond brilliant, he is professional, attentive, easy to deal with and incredibly responsive.
Kathy · 30 April 2023 · Castles Estate Agency London (12 Topsfield Parade Crouch End)
Agent replied · 26 August 2023
Thank you Kathy for posting your review, I know Abraham is very appreciative and hugely enjoys working with you both. The longstanding team at Crouch End take pride in their working ethics and strive to deliver their best at all times.
Thank you for your continued recommendations.
Wishing you all the very best in your new home.
Team Crouch End
★★★★★ 5/5
GoogleFantastic team!! Alisan, Josh and the whole staff did a great job to support my partner and I through the purchasing process. They were always available to address any questions or concerns and we had a great customer experience. We strongly recommend them!
Idriss · 25 April 2023 · Castles Estate Agency London (44 Lower Clapton Road Hackney)
Agent replied · 24 June 2023
Idriss!
Thank you for your outstanding review! We are delighted to hear that our entire team did an excellent job supporting you and your partner throughout the purchasing process. We made it a priority to be readily available to address any questions or concerns you had, and we are thrilled that you had a great customer experience. Your strong recommendation is highly appreciated. Should you or anyone you know require our assistance in the future, please don't hesitate to contact us. We remain dedicated to providing exceptional service.
Warm regards,
Josh Newton
Branch Manager
★★★★★ 5/5
GoogleI am so glad I chose Castles to sell my flat and highly recommend that you pick them if you're considering selling your property.
They were honest, quick to respond and extremely helpful. They constantly chased the solicitors and made sure things were moving forward at a good pace.
I was in the middle of a chain and without their help I would've probably just given up.
Special shout out to Josh! Ela and Ali were amazing too.
The icing on the cake was that their commission was literally thousands of pounds less than the other "well known" agencies.
Arti · 25 April 2023 · Castles Estate Agency London (44 Lower Clapton Road Hackney)
Agent replied · 24 June 2023
Arti!
Thank you so much for your kind words and for choosing Castles to handle the sale of your flat. I truly appreciate your recommendation and your feedback on your experience with our team.
At Castles, we take great pride in providing honest, responsive, and helpful service to all our clients, and I'm delighted to hear that we lived up to your expectations. Our team understands the importance of effective communication and timely action, and it's wonderful to know that we were able to assist you throughout the process, even amidst a challenging chain situation.
I will personally ensure that Ela, and Ali receive the recognition they deserve for their exceptional work. They are valuable members of our team, and it's always gratifying to hear that they made a positive impact on our clients' experiences.
Moreover, we are thrilled to have been able to offer you our services at a competitive commission rate. It is our commitment to provide value to our clients while maintaining the highest standards of professionalism and quality.
Once again, thank you for your trust and support. Should you or anyone you know require our services in the future, please do not hesitate to reach out. We are always here to assist you.
Best regards,
Josh Newton
Branch Manager
★★★★★ 4/5
GoogleJust getting to know them.
Pleasant representative.
Yolande · 31 March 2023 · Castles Estate Agency London (5 Turnpike Lane)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
