5/5
GoogleHighly recommended, fantastic service and very efficient.
Trusted Agent profile · Hampshire
Verified
Carter Edwards reviews in Bitterne and Southampton
★★★★★
641 reviews across 3 offices and 2 platforms
Carter Edwards has three offices, in Bitterne and Southampton (two offices) (Hampshire). Together they have 641 reviews on two platforms, rated 4.5 out of 5 overall.
282
Reviews on Google
Business-wide
359
Reviews on View Agents
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers98 reviews
AN OUTSTANDING SERVICE...It was clear from the outset how good Dale was at his job. It was obvious at the initial valuation how much homework the man had done ...Read all 98 from sellers
Buyers115 reviews
We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ...Read all 115 from buyers
Landlords6 reviews
I recently contacted Carter Edwards to start the process of renting out my flat since I've had to relocate to London for my new job. I couldn't wish for ...Read all 6 from landlords
Tenants11 reviews
I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ...Read all 11 from tenants
Our offices
Carter Edwards's three offices, most reviewed first. Each has its own page.
- Charles Carr5 West End Road, SO18 6TE610 reviews · 260 on Google (4.1)0 in the last 90 days
- Charles Carr LettingsBitterne Precinct, 367 Bitterne Road, SO18 5RR268 reviews · 261 on Google (4.1)0 in the last 90 days
- Carter Edwards Southampton (38 London Road)38 London Road, SO15 2AG2 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Carter Edwards office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleAwful service, failed to turn up for an appointment 15 months ago to let our property and have been calling back ever since dispite repeated requests for them to STOP CONTACTING ME!!! .... they cant follow simple instruction.
5/5
GoogleVery good experience with carter edwards in particular holly cheverton who helped with a lot of questions I needed answered.
5/5
GoogleSpoke to Jade this morning who came across as very professional and helpful
5/5
GoogleVery helpful, efficient, and professional. Many thanks
Agent replied
Thank you so much for taking the time and trouble to voice your opinion and leaving us a fantastic 5 star rating kind regards
1/5
GoogleAVOID!! Carter Edwards are a joke!! Since the word go they have been slow and so unhelpful!! Recently myself and my partner have been contacting them to renew our tenancy... Going by the rules you are to renew 2 months prior to the end date of your current contract.... I contacted them in October to be first on the list to renew...I was told I called too early (Although I was only calling to give enough notice) and they said they would call me back at the beginning of November...ofcourse they didn't, fast forward to December and over 8 calls later, no one had got back to us...each time we called we were told that none of our messages or wishes to renew had been passed on...we weren't on the renewal list nor had any paperwork been done...untill one week before Christmas I thought I had actually got through! This particular time I called up and the supposed 'new manager' picked up, was very apologetic (as was everyone every time I called!!) and said the same things...no messaged from myself or my partner were logged! He said that teams had moved around and that was the explanation for this terrible service (I dont see how that would matter though if my messages were logged on their system in the first place!!) he got the lady who does the renewals to call me back the same day, which to my surprise she did, she told me she had left a message with our landlady and was now waiting for her, and that this would be sorted before Christmas (which was about 5 days away)......1st of January and low and behold, we had heard nothing!!......the week later 7th of January, unexpectedly our boiler, oven and washing machine packed in! We had no hot water, could not cook food or wash our clothes, I contacted Carter Edwards thinking that in an emergency like this they would get it sorted asap...it wasn't untill that evening that the agent i had been speaking to had told me he had told the landlady who had booked us in with a company and would be seen the next morning between 8 and 12, 3pm came the next day and no one had been to us....I could not get hold of the agent ( on the number he had given me, which I'm guessing was his own, as they are closed on Sundays) it was not untill I left a voice mail expressing my anger at their service that he replied saying the landlady was on it as he had spoke to her again.....I went as far as calling the company we were apparently booked in with and asked them when our appointment was and we were not even booked in....the agent i had been speaking to DID NOT CONTACT OUR LANDLADY UNTILL THAT SUNDAY!! And that was the one and only time she had heard from him that weekend!! Absolutely ridiculous!! Which means he must have lied by telling me we were booked in with a company the landlady uses!! It was not untill Monday morning that we heard good news and that news was not from the agent it was from our landlady ( who is very good) she had been having alot of communication issues with Carter Edwards aswell!! And had to demand my number from them to sort it directly as they were so awful ( day 3 of no oven, washing machine and hot water) but bless her she has managed to get it all sorted in one day, including the renewal side of things ( which some how took Carter Edwards 3 Months to do nothing with!!) oh and today (the 9th of January) is the one and only time she has been contacted about our renewal by email from Carter Edwards...and I'm guessing that was due to my unimpressed rant at them when they called me that morning (it was actually someone else that called me, not the agent that had been apparently dealing with our issues, and this just proves their lack of communication, because this person was calling regarding my message that I left on the Saturday about having no hot water or anything!! Unbelievable!!) - (it was also the same person who told me they left a message for my landlady before Christmas...no such message was left, so another liar) So, Awful / NO Communication between each other, tenants and landlords No care for tenants in emergencies Slow Unhelpful Rude Avoid Carter Edwards!!!
1/5
GoogleWhen my husband & me viewed the property we were told we could only make our offer if we put our flat on the market with them, this would have been nice to know before we fell in love with the house they are selling...Very disappointing!
Agent replied
I am sorry to hear of your dissatisfaction although we are unable to locate your details and as such, either you are referring to another agent or there is a misunderstanding. We have a legal obligation to present all offers to the Seller and it is up to the Seller NOT the agent to decide which offer will be accepted. Please could you kindly contact our Sales Director - Lloyd Westall to discuss this matter further on 023 8043 9121. Best regards
5/5
GoogleI spoke to Alia Thomas, who was very helpful and friendly.
Agent replied
Thank you for taking the time to review us and pleased you were happy with the service provided by Alia.
1/5
GoogleHad email to confirm viewing appointment with saffron Herbert 10am Friday 7th July . Good job I telephone the office as all I got was . Your not in the diary . I told them I had the email confirmation , we had travel from Newcastle . Spoke to Laurean or Laura she said they have over 20 viewings to do . No apology . Very poor service.
5/5
GoogleExcellent and efficient work from Jade when carter Edwards sold my house
Agent replied
Super - thanks for the great rating and review Kelly! All the best
4/5
GoogleExcellent would highly recommend, first class service with a smile.
5/5
GoogleA very successful sale brought about by an efficient and professional company.
5/5
GoogleUsed these to buy my house very professional must thank miss jade manson newby very helpful would use again or recomend to my family 5 star rating
5/5
GoogleViewed property from carter edwards via Sarah. Very warm and welcoming.
Agent replied
Thanks very much for your kind comments and rating!
5/5
GoogleVery happy with the process. Jade Newby was professional and helped me with all of my concerns.
Agent replied
Great to hear of your experience and thank you so much! Kind regards
5/5
GoogleSpoke to a young lady called Georgia who was really polite and gave helpful advise
Agent replied
Thank you so much for taking the time and trouble to voice your 5 STAR endorsement of our staff and service. Your open recommendation to others is most appreciated. Many thanks.
5/5
GoogleSpoke to a very friendly lady called Georgia. Feel confident to use Carter Edwards now
Agent replied
Thank you so much Paula. We are delighted that you feel confident in using our services. Kind regards
5/5
GoogleGreat service from Lauren, she was always sending us new properties and we have now been able to move into our dream house. Thank you again!
4/5
GoogleThank you Lloyd and Michael for all your help when we moved house. The process of buying and selling was made a lot easier through your communication, wanting to find a property for "us", along with the friendly but professional team you have.
Agent replied
Thanks so much for your kind review of Carter Edwards, i am so pleased that you are satisfied with our service. All the best.
5/5
GoogleGreat service from Shane. Would happily recommend.
5/5
GoogleGreat service and very responsive - would definitely use again
5/5
GoogleGreat service Mark, Lauren, and the team very helpful very patient with us thanks to all
5/5
GoogleFantastic company who helped me move at very short notice. Very professional and can't rate them highly enough! 5/5 ??
Agent replied
Thank you so much Matt for your kind words, fantastic rating & recommendation. We truly appreciate you taking the time to publish your experience with Carter Edwards.
5/5
GoogleGreat service from Alia. Really helpful would recommend :)
Agent replied
Many thanks Jade for taking the time to leave this fantastic 5 star rating. All the best
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Carter Edwards
How many reviews does Carter Edwards have?
Carter Edwards has 641 reviews across its three offices, rated 4.5 out of 5 overall: 282 on Google, 359 on View Agents. Company-wide Google reviews for Carter Edwards are counted once, not once per office.
Which Carter Edwards office has the most reviews?
Bitterne has the most, with 610 reviews rated 4.6 out of 5, followed by Charles Carr Lettings with 268.
Where are the Carter Edwards offices?
The three Carter Edwards offices, by town:
- Bitterne: 5 West End Road, Bitterne, Hampshire, SO18 6TE
- Charles Carr Lettings: Bitterne Precinct, 367 Bitterne Road, Southampton, Hampshire, SO18 5RR
- Southampton (38 London Road): 38 London Road, Southampton, Hampshire, SO15 2AG
What do sellers say about Carter Edwards?
98 reviews from sellers, rated 4.8 out of 5 on average. For example, Linda wrote: "AN OUTSTANDING SERVICE...It was clear from the outset how good Dale was at his job. It was obvious at the initial valuation how much homework the man had done ..."
What do buyers say about Carter Edwards?
115 reviews from buyers, rated 4.9 out of 5 on average. For example, Lucy wrote: "We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ..."
What do landlords say about Carter Edwards?
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Francesca wrote: "I recently contacted Carter Edwards to start the process of renting out my flat since I've had to relocate to London for my new job. I couldn't wish for ..."
What do tenants say about Carter Edwards?
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Stephen wrote: "I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ..."
