5/5
Rating only, no written review.
Agent replied Β· 31 August 2026
Many thanks for the 5 star review, its much appreciated!

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398 reviews across 17 offices and 4 platforms
By Design has 17 offices, in Saint Neots, Bristol, Northamptonshire, Lincoln, Leicestershire, Woolwich, South Devon, HAMPSHIRE, SURREY AND BERKSHIRE, Stamford, Leamington Spa, Central London, Letchworth, Nottingham, South Cambs, Southern Hampshire, St Ives and Warwickshire. Together they have 398 reviews on four platforms, rated 4.8 out of 5 overall.
315
Reviews on Google
All 17 offices
15
Reviews on Facebook
All 17 offices
67
Reviews on Trustpilot
Business-wide
1
Reviews on allAgents
All 17 offices
By Design's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Many thanks for the 5 star review, its much appreciated!
5/5
Totally Recommend! Professional property show rounds, good local knowledge, professional negotiation and liaison.
Many thanks for the 5 star review, its much appreciated!
5/5
Thank you once again for great service from the staff of Fine and Country Norwich this is my 6th transaction with them in ten years.
Many thanks for the 5 star review, its much appreciated. We look forward to helping you with the 7th!
5/5
Recently joined Fine and Country. I must say how delighted we are with Mike the photographer and Heidi. The presentation with both their skills has made a brilliant brochure! Thank you Mike and Heidi.
Thank you Jane for such a lovely review! I've let our photographer Mike know how happy you were with his photos and it was a pleasure putting your brochure together for you. Thanks once again!
5/5
Brilliant service and communication throughout our time with fine and country especially from Kai who helped us out multiple times, was prompt in getting answers and responding back where necessary. 5 star service.
Thank you so much for your lovely review of Fine and Country and my colleague Kai, it's much appreciated.
5/5
Fine and Country Norwich have been professional and knowledgeable. I would like to give special thanks to Tamsin who has been an absolute delight, thank you for all your helpπ€© 5 Starπ β¦
Many thanks for the 5 star review and your thanks has been passed on to my colleague Tamsin, its much appreciated!
5/5
The service from Fine & Country Norwich was second to none. Very accommodating, professional and polite and no request was too much trouble 5 stars
Many thanks for the 5 star review, its much appreciated!
5/5
Definitely would recommended the Norwich office, everyone in the team we dealt with, mainly Tammy, Richard and Phillippa were efficient and focussed and achieved a successful outcome despite numerous challenges.
Many thanks for the 5 star review, and for your mention of my lovely colleagues, its much appreciated!
5/5
Professional, diligent, and experienced. Richard and his team did a superb job with kindness and consideration to all parties at all times. As a vendor I highly recommend.
Thanks so much for your lovely review, it was a pleasure selling your house for you and we wish you all the best for the future.
5/5
Kai the 'Lettings Manager' has just helped us acquire a tenant with brilliant efficiency. She is extremely knowledgeable, polite, helpful and offers a complete management service in house.
Many thanks for the 5 star review of our services and my colleague Kai in particular, its much appreciated!
5/5
Had a great easy going experience with our letting agent Kai who has been super informative and attentive throughout. We have officially got our keys and cant wait to enjoy our new house:)
Thanks so much for your lovely review of Fine and Country and my colleague Kai, it's much appreciated.
4/5
Darren Warren came into our house and had real passion for it. It is a unique house being an old rectory. Darren also saw lots of potential buyers might be attracted to. He was very informative and polite.
Thank you for taking the time to write your lovely review of my colleague Darren, it's much appreciated Laraine.
5/5
All staff were absolutely amazing from the initial quotation on getting our best selling price through to home showings and managing our sale through to completion. I cannot rate them high enough fantasy well done Fine & Country Norwich
Hi Stephen, thank you for your kind words. The Fine and Country Team send their best and really enjoyed helping you move. Best Regards Fine and Country Norwich
5/5
My wife and I thoroughly recommend Fine and Country and Richard Cross in particular. Richard is very professional and helpful. He replies to emails and phone calls extremely promptly, provides advice proactively, summarises issues and paperwork, etc. He was a class apart from other agents we have dealt with.
Thank you so much for your lovely review and in particular your mention of my colleague Richard Cross. We wish you all the very best for the future.
5/5
Absolutely fantastic experience with F&C. Kai was such a great support throughout the whole process, working to support the fast and smooth rental. She was made me feel at ease from the start and genuinely wanted the best. I would highly recommend.
Many thanks for taking the time to leave us and my colleague Kai, a 5 star review, its much appreciated!
5/5
What an absolute pleasure to deal with 'Fine & Country'. All the staff I spoke to were friendly, courteous & well informed. Our letting manager, Kai Bourne, was amazing. She kept us informed every step of the way. A real professional, who made what could have been a tedious affair an absolute breeze. Thank You Paul Durber
Many thanks for your lovely review of our services and my colleague Kai, it's much appreciated!
5/5
Kai was fantastic to deal with on our rental property she is an asset to Fine & Country. From our first phone call to signing contracts, she was on hand to give support my partner being newly self-employed makes things harder when it comes to verifiable income but Kai went that extra mile to help with our application process. Thank you, Kai.
Many thanks for the 5 star review of our services and my colleague Kai in particular, its much appreciated!
5/5
Richard Cross - Norwich All the way through the selling process Richard has been there - friendly, professional, calm, available and contactable. When problems have arisen he has sorted them, given us reassurance and a guiding hand - and given the best possible service we could ask for. Thank you so much.
Many thanks for taking the time to leave Richard Cross a 5 star review, you were a pleasure to deal with and its much appreciated!
5/5
Excellent service from Richard from start to finish. Always kept me updated and always responded to emailβs quickly. Itβs very apparent he has a wealth of knowledge and such a lovely manner with it. Thank you Richard for making my purchase a pleasure.
Thanks Maxine for your lovely review, we'll pass on your very kind message to Richard. We wish you all the best in your new home.
5/5
Just bought an unusual property with Fine & Country. Excellent communication throughout the process without feeling pushy. Richard (b) was amazing and super helpful, even dropping the keys off. Would highly recommend!
Thank you so much for your lovely review and in particular your mention of my colleague Richard Billings. We wish you all the very best with your project.
5/5
My experience with Fine and Country Norwich was simply superb they couldnβt have been more helpful and useful. Without them we would have been in a dreadful situation and considering we were the buyers and not the sellers makes them even more remarkable! They left our own agents in the dust!!! Carol Naismith
Many thanks for the 5 star review, its much appreciated!
5/5
Fine and Country have been nothing short of amazing. The service my partner and I have received from start to finish has been second to none and cannot thank them enough for keeping the tracks of the transaction in motion, allowing us to move into our forever family home. I cannot recommend them enough.
Always a pleasure to deal with you Craig and many thanks for taking the time to leave us such a lovely review.
5/5
From the initial valuation to the sale of our property in Garvestone the Norwich team have been amazing. From Richard to Philippa we have had cheery updates and encouraging words all through the process. Moving can be a hugely stressful experience but with this team behind you it will really improve your chances. Thank you all so much and all your hard work was greatly appreciated.
Thanks so much for your lovely review of our services and my colleagues. It was a pleasure dealing with you both and we wish you all the very best. If you ever decide to sell in the future, please don't hesitate to contact us.
5/5
After 6 months with another agency, and a difficult property to sell, our move to Fine and Country paid off. The whole team performed admirably and were all approachable, efficient and helpful. We would happily recommend the agency to anyone hoping to sell.
Thank you so much Piers for your lovely review, we wish you and Sally all the best in your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
By Design has 398 reviews across its 17 offices, rated 4.8 out of 5 overall: 315 on Google, 15 on Facebook, 67 on Trustpilot, 1 on allAgents. Company-wide Trustpilot reviews for By Design are counted once, not once per office.
Saint Neots has the most, with 155 reviews rated 4.6 out of 5, followed by Bristol with 122.
The 17 By Design offices, by town: