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By Design reviews in Saint Neots, Bristol, Northamptonshire and 14 more

4.8

★★★★★ Excellent

398 reviews across 17 offices and 4 platforms

bydesignhomes.com/our-locations/st-neots

By Design has 17 offices, in Saint Neots, Bristol, Northamptonshire, Lincoln, Leicestershire, Woolwich, South Devon, HAMPSHIRE, SURREY AND BERKSHIRE, Stamford, Leamington Spa, Central London, Letchworth, Nottingham, South Cambs, Southern Hampshire, St Ives and Warwickshire. Together they have 398 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

315

Reviews on Google

All 17 offices

Facebook logo

5.0 / 5

15

Reviews on Facebook

All 17 offices

Trustpilot logo

67

Reviews on Trustpilot

Business-wide

allAgents logo

1

Reviews on allAgents

All 17 offices

Reviews may appear on more than one platform.

Our offices

By Design's 17 offices, most reviewed first. Each has its own page.

Latest reviews from every By Design office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

The KPR Willis has been great for our business. We've also had some positive feedback from both Landlords and Tenants. A special thanks to James!

Jessica · 31 August 2022 · By Design Bristol

Agent replied · 31 August 2026

Thank you for your kind feedback. We’re delighted to hear that the KPR Willis has been a valuable asset to your business and that both landlords and tenants have responded positively. We’ll be sure to pass on your special thanks to … More

5/5

Google

Great software, great service, always available for guidance. Makes life so much easier!

Bigger · 31 August 2022 · By Design Bristol

Agent replied · 31 August 2026

Thank you for your wonderful feedback! We’re thrilled to hear that our software and service have made your work easier. Providing reliable support and guidance is very important to us, and we’re always here whenever you need assistance. We … More

5/5

Google

We have been using KPR for a few years now, simple to use and very user friendly. Would recommend to anyone

Mark · 31 August 2022 · By Design Bristol

Agent replied · 31 August 2026

Thank you for your continued support and for taking the time to leave such positive feedback. We're delighted to hear that you've found KPR simple to use and user-friendly over the years. Your recommendation means a great deal to us, and we're committed to continuing to provide a reliable and efficient service. Best regards,

5/5

Google

KPR is a thorough inventory and inspection service, the support staff are always on hand, knowledgeable and frinedly.

Spencer · 31 August 2022 · By Design Bristol

Agent replied · 31 August 2026

Thank you for your thoughtful feedback. We're so pleased to hear that you've found KPR to be a thorough and reliable service. It's especially rewarding to know our support team has made a positive impression, we pride ourselves on being knowledgeable, responsive, and approachable. Your support is greatly appreciated, and we're always here if you need anything further. Best regards,

5/5

Google

We have been using KPR for our inspections and inventories for the last 18 months and it has been faultless. The landlords love how informative our inspections are now and we love how quick and easy they are to complete!

Clarknewman · 31 August 2022 · By Design Bristol

Agent replied · 31 August 2026

Thank you so much for your kind words and for taking the time to leave this review. We're delighted to hear that KPR has made such a positive impact on your inspections and inventories over the past 18 months. It’s great to know that both you and your landlords are finding the reports informative, and that the process has become quicker and easier for your team. We truly value your continued support and look forward to working with you for many more months to come. Best regards,

5/5

Google

KPR has saved us a huge amount of time as a company since we started using the software. Easy to use and very detailed. Would highly recommend to anyone and James has been great!

Alex · 31 August 2022 · By Design Bristol

Agent replied · 31 August 2026

Thank you for your great feedback and recommendation. We're so pleased to hear that KPR has helped save your company valuable time and that you find the system both easy to use and detailed. It's also wonderful to hear that James has been such a support, he’ll be delighted to receive your kind words. We truly appreciate your endorsement and look forward to continuing to support your team. Best regards,

5/5

Google

Great software that helps, tenants, landlords and agents. Would highly reccomend as we've now been using this software for over a year and it keeps improving and is amazing! The support team are also really helpful and will always provide the time to retrain the team and provide regular updates!

Louise · 31 August 2022 · By Design Bristol

Agent replied · 31 August 2026

Thank you for your fantastic feedback and recommendation. We're thrilled to hear that KPR has been a valuable tool for your tenants, landlords, and agents, and that you’ve seen continued improvements over the past year. It’s especially encouraging to know our support team has been helpful and responsive, providing ongoing training and updates when needed. We truly appreciate your continued trust in KPR and look forward to supporting your team for many more years to come. Best regards,

5/5

Google

We have been using KPR for the last year and have found it has made our working lives easier. We received good training from James and find the system very straightforward. As well as this, the Midterm Reports look very professional and are easy for our Landlords and tenants to read through. We highly recommend KPR.

Charles · 31 August 2022 · By Design Bristol

Agent replied · 31 August 2026

Thank you so much for your kind feedback and for taking the time to share your experience. We're delighted to hear that KPR has helped streamline your workflow and that you’ve found the system user-friendly. It’s also great to know that the Midterm Reports are meeting the needs of both your landlords and tenants. We’ll be sure to pass your comments on to James, he’ll be pleased to know his training made a positive impact. We truly appreciate your recommendation and look forward to continuing to support your team. Best regards,

5/5

Google

The KPR software is really easy to use and straight forward. The team are always happy to help, great company and super support for any queries we have. Would recommend.

Ellie · 31 August 2022 · By Design Bristol

Agent replied · 31 August 2026

Thank you for your kind words and recommendation. We're delighted to hear that you find the KPR software straightforward and easy to use. It's also fantastic to know that our team has been able to support you effectively, we take great pride in delivering helpful and responsive service. We truly value your feedback and look forward to continuing to support your business. Best regards,

5/5

Google

KPR is a great piece of software. I mainly use it for mid-term property visits and find it easy to use. James is always super efficient to help with any queries that may arise.

Hayley · 31 August 2022 · By Design Bristol

Agent replied · 31 August 2026

Thank you for your kind feedback. We're so pleased to hear that you find KPR easy to use, especially for your midterm property visits. It's great to know the software is supporting your day-to-day work effectively. We'll be sure to pass on your comments to James, he’ll be delighted to hear his support has been helpful. If there's ever anything else you need, we're always here to assist. Best regards,

5/5

Google

Rating only, no written review.

Jessica · 31 August 2022 · By Design St Neots

Agent replied · 31 August 2026

Many thanks for the 5 star review, its much appreciated!

5/5

Google

Richard was extremely professional, independent and responsive during out buying process.

Martin · 31 August 2022 · By Design St Neots

Agent replied · 31 August 2026

Many thanks for taking the time to leave us and my colleague Richard, a 5 star review, its much appreciated!

5/5

Google

Rating only, no written review.

Marcus · 22 June 2022 · By Design Woolwich

5/5

Google

Fantastic company... lovely, professional people. From the day that I emailed asking them to help us find a house to the day we completed they've been a real pleasure to work with. Persistent but patient, firm but fair, and personal but professional.

Trevor · 25 March 2022 · By Design St Neots

Agent replied · 28 November 2023

Hi Trevor. That is great to hear. It's difficult getting the balance just right and we're glad we nailed it.

5/5

Google

We us KPR for the management of our Residential Portfolio, it has streamlined our maintenance procedures and report writing for our clients that is both convenient and impressive to all parties involved. We would be lost without our KPR …

David · 31 August 2021 · By Design Bristol

Agent replied · 31 August 2026

Thank you for your thoughtful and detailed feedback. We’re delighted to hear that KPR has significantly streamlined your maintenance procedures and report writing, making the process more convenient and impressive for everyone involved. … More

1/5

Google

Rating only, no written review.

MICK · 31 August 2021 · By Design St Neots

2/5

Google

Tried to get in touch to enquire about several properties but agents from two different branches were unhelpful and disinterested. I ended up giving up with them.

Ed · 31 August 2021 · By Design St Neots

Agent replied · 31 August 2026

Sorry you found our services lacking during the pandemic, it was a stressful and difficult time for all involved and hopefully something we won't have to go through again. Please give us another try if you're house hunting in the future.

2/5

Google

We found it incredibly difficult getting hold of the agent and ended up contacting the seller directly on 2 occasions after phone calls were not returned. An offer from us was also passed on to the seller when we hadn't officially put an offer forward at that point. That said, on the occasions we did get to speak to the agent, they were incredibly nice and apologetic. Unfortunately for us though, the lack of communication made our experience with this agent stressful and therfore would be very hesitant to deal with in the future.

Laura · 31 August 2021 · By Design St Neots

Agent replied · 31 August 2026

Hi Laura, Sorry you found our services lacking during the pandemic, it was a stressful and difficult time for all involved and hopefully something we won't have to go through again. Please give us another try if you're house hunting in the future.

5/5

Facebook

Having moved many times working with Adam was a unique experience. He gave excellent advice, listened to our requirements and acted on them. He kept in regular contact keeping us informed of his actions and then adapted to our own changing circumstances. I cannot recommend him too highly and he would be my sole choice in further property dealings.

Chris · 20 February 2021 · By Design Lincolnshire

5/5

Google

This software is very easy to use but is very effective at recording the condition of the property that is being inspected. The customer service is excellent and queries or problems are very, very quickly addressed and dealt with. James and Tom are especially attentive.

Property · 31 August 2020 · By Design Bristol

Agent replied · 31 August 2026

Thank you for your kind feedback. We’re pleased to hear that you find our software easy to use and effective in accurately recording property conditions. It’s wonderful to know that our customer service team, especially James and Tom, have … More

5/5

Google

We love KPR! It takes inventories and final inspections to another level. Protecting both tenants, landlords, and the Estate Agent. It's user friendly, and the after sales support is second to none. Definitely recommend

Moss · 31 August 2020 · By Design Bristol

Agent replied · 31 August 2026

Thank you for your fantastic review! We’re delighted to hear that KPR has elevated your inventories and final inspections, providing valuable protection for tenants, landlords, and your agency alike. It’s great to know you find the system … More

5/5

Google

I have been using KPR for a number of years, I find all the team very helpful and would highly recommend them.

Alison · 31 August 2020 · By Design Bristol

Agent replied · 31 August 2026

Thank you for your continued support and kind words. We’re pleased to hear that our team has been helpful throughout your time using KPR. Your recommendation means a great deal to us, and we look forward to continuing to assist you in the … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about By Design

How many reviews does By Design have?

By Design has 398 reviews across its 17 offices, rated 4.8 out of 5 overall: 315 on Google, 15 on Facebook, 67 on Trustpilot, 1 on allAgents. Company-wide Trustpilot reviews for By Design are counted once, not once per office.

Which By Design office has the most reviews?

Saint Neots has the most, with 155 reviews rated 4.6 out of 5, followed by Bristol with 122.

Where are the By Design offices?

The 17 By Design offices, by town:

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