Trusted Agent profile

Brown & Merry estate agents in Dacorum, Chesham, Aylesbury and 4 more

4.6

★★★★★ Excellent

1,958 reviews across 10 offices and 3 platforms

Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

1,815

Reviews on Google

All 10 offices

Yell logo

5.0 / 5

2

Reviews on Yell

All 10 offices

Trustpilot logo

141

Reviews on Trustpilot

Business-wide

Our offices

Brown & Merry's 10 offices, most reviewed first. Each has its own page.

Latest reviews from every Brown & Merry office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Big thank you to Alan Dempsey who managed to hold my chain of six together through some different times. I move in Thursday to start the rest of my life and couldn’t have done it without you. Many thanks Andy Maloney

Andy · 24 October 2023 · Brown & Merry Aylesbury

5/5

Google

Went to see a few properties is Aylesbury, very friendly and pofessional service showing us around. Thank you Mathew! Great estate agents

Noemi · 24 October 2023 · Brown & Merry Aylesbury

5/5

Google

The ladies that deals with my lettings are absolutely fantastic, Jodie and Sophie are angels, lovely, articulate, diligent, efficient and effective . Can't fault them at all. Everything was handled with perfection.

Ade · 24 October 2023 · Brown & Merry Aylesbury

5/5

Google

I viewed a property in Aylesbury, through brown and merry, a great guy called Martin smith showed me around, very thorough and precise,. He told me all I needed to know about the property, highly recommend him.

Ian · 24 October 2023 · Brown & Merry Aylesbury

Agent replied · 23 October 2024

Thank you for your wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

We recently viewed a property with Martin, we found him very professional, engaged and informative. We don't know the area very well, so Martin spent time providing some local knowledge and gave some indication of the good schools in the area that we could consider for our daughter.

Jadene · 24 October 2023 · Brown & Merry Aylesbury

Agent replied · 23 October 2024

Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

Matthew at the Aylesbury Branch of Brown and Merry has been so helpful keeping in touch regularly updating me on properties new to the market. Also arranging viewings at short notice due to my shifts. Very grateful Thankyou

Grace · 24 October 2023 · Brown & Merry Aylesbury

Agent replied · 23 October 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Even I just started my collaboration with Brown and Merry I want to mention that all the team is very helpful and quick in meeting all my needs. Particularly I want to mention Charlotte who guided me through the paperwork process and helped me within hours to place my property on the market

V · 24 October 2023 · Brown & Merry Aylesbury

5/5

Google

Me and my partner are currently in the process of buying our first home and we couldn’t be happier with the help that Beth and the rest of the team have given us! She has helped us through every step and has continued to update us if any changes have happened! Would recommend this branch and Beth to anyone looking for their new home!

Toby · 24 October 2023 · Brown & Merry Aylesbury

5/5

Google

I've dealt with Brown and Merry's Aylesbury lettings team (Jodie and Sophie) in my recent search for a property to rent. They were amazing and really did their best to help and succeed! Couldn't recommend them enough!

Vanessa · 24 October 2023 · Brown & Merry Aylesbury

5/5

Google

What a delightful experience it was to purchase a house through brown and merry, largely due to the tremendous efforts of Martin. I was so impressed by his exceptional abilities I tell all my friends about him so they can experience home ownership too.

Abby · 24 October 2023 · Brown & Merry Aylesbury

Agent replied · 23 October 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Jodie and Nicole were amazing at helping us find our new home. Communication was great, giving us updates on every step of the process. Highly recommend.

Keri · 24 October 2023 · Brown & Merry Aylesbury

5/5

Google

We have viewed several properties and Matthew McEnery, the sales negotiator is always professional, polite and very helpful. Although we haven’t found the right property for us yet, I would definitely recommend Brown and Merry estate agents.

Blu · 24 October 2023 · Brown & Merry Aylesbury

Agent replied · 23 October 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Went to view a house last week with Martin from Brown and Merry. We were really impressed, Martin knew the area well and suggested a few place to visit as we are new to the area. It was refreshing talking to an agent that had an interest in the buyer and advised the location as well as the house!

Elizabeth · 24 October 2023 · Brown & Merry Aylesbury

Agent replied · 23 October 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

As first time buyers, we were very anxious and nervous about taking our first steps to finding a new home, however, Will Petherbridge made the process in finding it as smooth as possible. Chris McLaughlin helped us every step of the way, and even making a private whastapp group to reply to our queries as quickly as possible, no matter how small. Both making this experience as smooth as possible and would defiantly recommend the brown and merry team.

Matthew · 24 October 2023 · Brown & Merry Aylesbury

Agent replied · 23 October 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Absolute splendid service for Brown and Merry. Dealt with Martin Blythe. Gave a realistic valuation of the property and really knew his stuff especially in today's climate. Not pushing huge valuations only to disappoint later. Very competitive commissions.

Paul · 24 October 2023 · Brown & Merry Aylesbury

Agent replied · 23 October 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

I was impressed from my very first encounter with a member of the Aylesbury Brown & Merry Team. Extremely efficient and professional service. Mr Alan Dempsey was exceptional in his dealings with me regarding the sale of my Parent’s retirement property. I highly recommended Brown& Merry, Aylesbury.

Denise · 24 October 2023 · Brown & Merry Aylesbury

5/5

Google

Very good experience with this agent. We had a very challenging schedule for relocating towns in a short window of time and our only option fell through at the last minute. The property manager Sophie really went the extra mile for us to accommodate the extremely tight timescales we needed. Excellent customer service and easy to recommend.

StiLt3D · 24 October 2023 · Brown & Merry Aylesbury

Agent replied · 23 October 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

I used Brown & Merry in the sale of my flat. They were nothing but helpful and polite throughout. From valuation to completion, they provided excellent advice and I felt I was working with professionals. It was a relatively complicated and drawn out sale but they were supportive and smoothed the way as much as they could. Highly recommended.

Kate · 24 October 2023 · Brown & Merry Aylesbury

5/5

Google

Estate agents can often get some bad press, so I feel it’s only fair to share the positive experience that I’ve had with the team at Brown & Merry in Aylesbury, and specifically Martin, the Branch Manager. From the first call, he was informative and professional, offering clear and welcome advice and insights into the local housing market. He showed enthusiasm, perfectly balanced with empathy for my personal situation, and is simply a really good guy. If only all estate agents were the same! Brown & Merry are very lucky to have him. I will be recommending him to friends and family at every opportunity.

Kellie · 24 October 2023 · Brown & Merry Aylesbury

Agent replied · 23 October 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Fantastic experience with Brown & Merry! The whole team have been friendly, helpful, approachable and professional throughout the process of selling our house. Their communication is excellent and they kept us updated every week discussing performance and strategy. Finally an estate agents who work for their customers and genuinely care.

Vic · 24 October 2023 · Brown & Merry Aylesbury

5/5

Google

I used Brown & Merry to buy the property. Allan and the team from the Aylesbury office were very helpful and supportive during this whole process. Knowing I was a first-time buyer, he explained the steps to me and helped me chase solicitors when required. He was constantly updating and trying to speed up the process and resolve the bottlenecks. Overall an excellent experience and I felt that I was given the proper attention and support throughout

Elvis · 24 October 2023 · Brown & Merry Aylesbury

5/5

Google

We are currently in the process of purchasing our inaugural home with the assistance of Brown and Merry. We are truly grateful for the exceptional support and guidance provided by our mortgage advisor, Beth Stanbridge. She has consistently kept us well-informed and remained readily available and patient, addressing any inquiries we had. Beth has exhibited great responsibility in managing the entire process and has been remarkably efficient in facilitating communication between the lender and us.

B · 24 October 2023 · Brown & Merry Aylesbury

Agent replied · 23 October 2024

Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Brown and merry recently dealt with the sale of my property. From the beginning Alan and his team were very professional and communicative. They were very efficient in giving me feedback about viewings. Alan has been brilliant throughout the sale process and kept me up to date with how the process was going when my solicitors did not as well as explaining some of the legal terminology to me.

Lucy · 24 October 2023 · Brown & Merry Aylesbury

Agent replied · 23 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Will was great - from the initial viewing right the way through to completion. The property we bought was sold by modern auction so once the offer was accepted, Brown & Merry stepped to one side but they were still easily contactable during the whole process and actually informed me of completion sooner than my own solicitor! Would 100% recommend.

Tom · 24 October 2023 · Brown & Merry Aylesbury

Agent replied · 23 October 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Brown & Merry is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Brown & Merry

Which Brown & Merry office has the most reviews?

Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.

Where are the Brown & Merry offices?

The 10 Brown & Merry offices, by town:

  • Aylesbury: 5-7 Market Street, Aylesbury, HP20 2PN, HP20 2PN
  • Berkhamsted: 124 High Street, Berkhamsted, HP4 3AT
  • Chesham: 3 Market Square, Chesham, HP5 1HG, HP5 1HG
  • Hemel Hempstead: 57 Marlowes, Hemel Hempstead, HP1 1LE, Dacorum, HP1 1LE
  • Leighton Buzzard: 17 High Street, Leighton Buzzard, LU7 1DT, LU7 1DT
  • Newport Pagnell: 74A High Street, Newport Pagnell, MK16 8AQ, Milton Keynes, MK16 8AQ
  • Tring: 41 High Street, Tring, HP23 5AA, Dacorum, HP23 5AA
  • Wendover: Woollerton House, 7 High Street, Wendover, Aylesbury, HP22 6DU, HP22 6DU
  • Wendover Country House and Farm Sales: Woollerton House, 7-11 High Street, Wendover, HP22 6DU, HP22 6DU
  • Woburn Sands: 9 High Street, Woburn Sands, Milton Keynes, MK17 8RG, MK17 8RG
Has Brown & Merry won any awards?

Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.

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