5/5
Big thank you to Alan Dempsey who managed to hold my chain of six together through some different times. I move in Thursday to start the rest of my life and couldn’t have done it without you. Many thanks Andy Maloney
Trusted Agent profile
★★★★★
1,958 reviews across 10 offices and 3 platforms
Brown & Merry has 10 offices, in Dacorum (two offices), Chesham, Aylesbury, Berkhamsted, Milton Keynes (two offices), Leighton Buzzard and Wendover (two offices). Together they have 1,958 reviews on three platforms, rated 4.6 out of 5 overall.
1,815
Reviews on Google
All 10 offices
2
Reviews on Yell
All 10 offices
141
Reviews on Trustpilot
Business-wide
Brown & Merry's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Big thank you to Alan Dempsey who managed to hold my chain of six together through some different times. I move in Thursday to start the rest of my life and couldn’t have done it without you. Many thanks Andy Maloney
5/5
Went to see a few properties is Aylesbury, very friendly and pofessional service showing us around. Thank you Mathew! Great estate agents
5/5
The ladies that deals with my lettings are absolutely fantastic, Jodie and Sophie are angels, lovely, articulate, diligent, efficient and effective . Can't fault them at all. Everything was handled with perfection.
5/5
I viewed a property in Aylesbury, through brown and merry, a great guy called Martin smith showed me around, very thorough and precise,. He told me all I needed to know about the property, highly recommend him.
Thank you for your wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
We recently viewed a property with Martin, we found him very professional, engaged and informative. We don't know the area very well, so Martin spent time providing some local knowledge and gave some indication of the good schools in the area that we could consider for our daughter.
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
Matthew at the Aylesbury Branch of Brown and Merry has been so helpful keeping in touch regularly updating me on properties new to the market. Also arranging viewings at short notice due to my shifts. Very grateful Thankyou
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
Even I just started my collaboration with Brown and Merry I want to mention that all the team is very helpful and quick in meeting all my needs. Particularly I want to mention Charlotte who guided me through the paperwork process and helped me within hours to place my property on the market
5/5
Me and my partner are currently in the process of buying our first home and we couldn’t be happier with the help that Beth and the rest of the team have given us! She has helped us through every step and has continued to update us if any changes have happened! Would recommend this branch and Beth to anyone looking for their new home!
5/5
I've dealt with Brown and Merry's Aylesbury lettings team (Jodie and Sophie) in my recent search for a property to rent. They were amazing and really did their best to help and succeed! Couldn't recommend them enough!
5/5
What a delightful experience it was to purchase a house through brown and merry, largely due to the tremendous efforts of Martin. I was so impressed by his exceptional abilities I tell all my friends about him so they can experience home ownership too.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Jodie and Nicole were amazing at helping us find our new home. Communication was great, giving us updates on every step of the process. Highly recommend.
5/5
We have viewed several properties and Matthew McEnery, the sales negotiator is always professional, polite and very helpful. Although we haven’t found the right property for us yet, I would definitely recommend Brown and Merry estate agents.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
Went to view a house last week with Martin from Brown and Merry. We were really impressed, Martin knew the area well and suggested a few place to visit as we are new to the area. It was refreshing talking to an agent that had an interest in the buyer and advised the location as well as the house!
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
As first time buyers, we were very anxious and nervous about taking our first steps to finding a new home, however, Will Petherbridge made the process in finding it as smooth as possible. Chris McLaughlin helped us every step of the way, and even making a private whastapp group to reply to our queries as quickly as possible, no matter how small. Both making this experience as smooth as possible and would defiantly recommend the brown and merry team.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Absolute splendid service for Brown and Merry. Dealt with Martin Blythe. Gave a realistic valuation of the property and really knew his stuff especially in today's climate. Not pushing huge valuations only to disappoint later. Very competitive commissions.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
I was impressed from my very first encounter with a member of the Aylesbury Brown & Merry Team. Extremely efficient and professional service. Mr Alan Dempsey was exceptional in his dealings with me regarding the sale of my Parent’s retirement property. I highly recommended Brown& Merry, Aylesbury.
5/5
Very good experience with this agent. We had a very challenging schedule for relocating towns in a short window of time and our only option fell through at the last minute. The property manager Sophie really went the extra mile for us to accommodate the extremely tight timescales we needed. Excellent customer service and easy to recommend.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
I used Brown & Merry in the sale of my flat. They were nothing but helpful and polite throughout. From valuation to completion, they provided excellent advice and I felt I was working with professionals. It was a relatively complicated and drawn out sale but they were supportive and smoothed the way as much as they could. Highly recommended.
5/5
Estate agents can often get some bad press, so I feel it’s only fair to share the positive experience that I’ve had with the team at Brown & Merry in Aylesbury, and specifically Martin, the Branch Manager. From the first call, he was informative and professional, offering clear and welcome advice and insights into the local housing market. He showed enthusiasm, perfectly balanced with empathy for my personal situation, and is simply a really good guy. If only all estate agents were the same! Brown & Merry are very lucky to have him. I will be recommending him to friends and family at every opportunity.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
Fantastic experience with Brown & Merry! The whole team have been friendly, helpful, approachable and professional throughout the process of selling our house. Their communication is excellent and they kept us updated every week discussing performance and strategy. Finally an estate agents who work for their customers and genuinely care.
5/5
I used Brown & Merry to buy the property. Allan and the team from the Aylesbury office were very helpful and supportive during this whole process. Knowing I was a first-time buyer, he explained the steps to me and helped me chase solicitors when required. He was constantly updating and trying to speed up the process and resolve the bottlenecks. Overall an excellent experience and I felt that I was given the proper attention and support throughout
5/5
We are currently in the process of purchasing our inaugural home with the assistance of Brown and Merry. We are truly grateful for the exceptional support and guidance provided by our mortgage advisor, Beth Stanbridge. She has consistently kept us well-informed and remained readily available and patient, addressing any inquiries we had. Beth has exhibited great responsibility in managing the entire process and has been remarkably efficient in facilitating communication between the lender and us.
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Brown and merry recently dealt with the sale of my property. From the beginning Alan and his team were very professional and communicative. They were very efficient in giving me feedback about viewings. Alan has been brilliant throughout the sale process and kept me up to date with how the process was going when my solicitors did not as well as explaining some of the legal terminology to me.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
Will was great - from the initial viewing right the way through to completion. The property we bought was sold by modern auction so once the offer was accepted, Brown & Merry stepped to one side but they were still easily contactable during the whole process and actually informed me of completion sooner than my own solicitor! Would 100% recommend.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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The Trusted Agent 2026 results for Brown & Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Brown & Merry is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Hemel Hempstead has the most, with 492 reviews rated 4.3 out of 5, followed by Tring with 422.
The 10 Brown & Merry offices, by town:
Yes. In The Trusted Agent 2026 awards, Dacorum won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.