Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 3/5
GoogleThe pre sales team were exemplary, kept me up to date & it sold very quickly. Once it sold is when the wheels fell off, they missed a pre booked in appointment and never told me they weren’t coming. The post sales team didn’t do any work, they were incredibly negative and it felt like they were putting up barriers and putting pressure on me. I had to rely on the estate agent we were buying off to keep pushing everyone along for our tight deadline, which against everything that Brockenhurst were saying we met.
Matthew · 1 January 2026 · Brockenhurst Andover
★★★★★ 5/5
GoogleExcellent experience selling our house with Rhys. Really recommend him.
Khrystie · 21 December 2025 · Brockenhurst Ludgershall
Agent replied · 21 June 2026
Thanks for the 5-star review! We’re so glad Rhys could make the selling process a positive one for you. We really appreciate the recommendation!
★★★★★ 5/5
GoogleFrom our very first meeting, Aiden immediately stood out from other estate agents we’d dealt with in the past. He took the time to walk us through detailed case studies of how Brockenhurst had performed in the area and explained each step of their process for selling homes. His knowledge, transparency, and confidence were incredibly reassuring especially after a disappointing experience with a previous estate agent.
Aiden then went on to exceed every expectation. He found a buyer for our house remarkably quickly, and within the same two-week period, his manager Clare found us a new home that met all our requirements perfectly. Together, they made the entire experience smooth, efficient, and stress-free.
If you’re looking for an estate agent who communicates clearly, knows the market inside out, and genuinely cares about getting the best result for you, we cannot recommend Aiden at Brockenhurst Estate Agents highly enough. He turned what could have been a stressful process into a seamless and positive journey.
Fraser · 21 December 2025 · Brockenhurst Ludgershall
Agent replied · 21 June 2026
Thank you so much for such an incredible review. We’re delighted to hear how Aidan and Clare made your experience so positive from start to finish. Their professionalism, communication, and commitment to getting great results are qualities we’re very proud of, and it’s wonderful to see that reflected in your feedback.
We truly appreciate your recommendation and wish you every happiness in your new home!
★★★★★ 3/5
GoogleThe pre sales team were exemplary, kept me up to date & it sold very quickly. Once it sold is when the wheels fell off, they missed a pre booked in appointment and never told me they weren’t coming. The post sales team didn’t do any work, they were incredibly negative and it felt like they were putting up barriers and putting pressure on me. I had to rely on the estate agent we were buying off to keep pushing everyone along for our tight deadline, which against everything that Brockenhurst were saying we met.
Matthew · 21 December 2025 · Brockenhurst Ludgershall
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Brockenhurst Estate Agents, Basingstoke (Dawn & Aidan)
I recently sold my property through Brockenhurst Estate Agents in Basingstoke, and I cannot praise Dawn and Aidan highly enough. From the very beginning, both of them were exceptional.
Dawn kept everything running smoothly, stayed in constant communication, and always made sure I knew exactly where we were in the process. She handled every challenge with calm professionalism and went above and beyond to keep everyone informed and reassured.
Aidan was equally fantastic, proactive, knowledgeable, and always ready to step in when needed. Together, they make a brilliant team who genuinely care about their clients.
Their dedication, professionalism, and friendly approach made a complicated sale feel manageable. They were always easy to reach, quick to respond, and consistently supportive throughout the entire journey.
I highly recommend Dawn, Aidan, and the whole Brockenhurst team for anyone looking to buy or sell in Basingstoke. A first-class service from start to finish.
First · 16 December 2025 · Brockenhurst Basingstoke
Agent replied · 15 April 2026
Thank you so much for your wonderful review and kind words about Dawn and Aidan. We’re thrilled to hear how well they supported you throughout your sale and that their professionalism, communication, and care helped make the process feel smooth and manageable. They’ll both be delighted to read your feedback.
We truly appreciate your recommendation and wish you every success in your next chapter!
★★★★★ 1/5
GoogleThe house was sold quickly but it became apparent as soon as the house was sold that they no longer had our interests at the forefront but the buyers and getting their money. They pushed us into reducing the value of our house to ensure we kept our purchase and were showing the buyers of our house round other properties. Therefore we were pushed into a corner to reduce the sale of our home. I made sure that all future communications were in writing. When I went to drop the key off, they didn't even speak to me.
Would give 0 stars if I could and definitely wouldn't recommend them.
Jemma · 16 December 2025 · Brockenhurst Basingstoke
★★★★★ 5/5
Google5 stars! We were so pleased with our move and sell experience through Brockenhurst. After an awful experience with different agent (rhyming with Fridges), confidence was instilled by Brockenhurst - the team were amazing, but Dawn in particular was FANTASTIC! Thank you so much to the team for being so efficient, professional and considerate of our time throughout the process. Without hesitation, we'd highly recommend Brockenhurst Estate Agents if you're wondering which agent to choose next
Lizzie · 16 December 2025 · Brockenhurst Basingstoke
Agent replied · 15 April 2026
Hi there, thank you so much for this glowing 5-star review! We are absolutely thrilled to hear that we were able to restore your confidence in the moving process after your previous experience.
It’s wonderful to hear that the sale and move went smoothly. We will make sure to pass your kind words on to the whole team, and especially to Dawn. She will be over the moon to hear she made such a positive impact on your journey! Thank you for choosing Brockenhurst Estate Agents, and we wish you all the best in your new home.
★★★★★ 5/5
Google5 Star - Ashlea (Rockstar), Kristian, Aidan
We found our forever home with Brockenhurst and within 2 weeks we had our house photographed, listed, sold at a good price we were happy with, offer submitted and offer accepted. 2 weeks sounds fast, but the team were so good that we never felt rushed. Kristian led us through all the different considerations and made it so easy. Whenever Kristian was unavailable, Aidan was always around to be just as helpful and professional.
During the legal section, Ashlea was amazing. I genuinely don't think the completion would have gone through before Christmas if it wasn't for the organization and tenacity of Ashlea, who always managed to be cheerful and positive, even when dealing with solicitors on the daily. A very special thank you to her.
I'd happily recommend Brockenhurst and the team for both selling and purchasing a property. The post-sale care and service was excellent.
Now, to unpack the hundreds of boxes!
Daniel · 16 December 2025 · Brockenhurst Basingstoke
Agent replied · 15 April 2026
Thank you so much for this glowing 5-star review! We are absolutely thrilled that we could help you find your forever home and get everything sorted so quickly.
It is wonderful to hear that Kristian and Aidan made the sales process feel smooth rather than rushed, that is exactly the balance we strive for. We will be sure to pass on your "Rockstar" comments to Ashlea; she works incredibly hard to keep the legal process moving, especially against a Christmas deadline, so she will be over the moon to hear her tenacity was appreciated.
Good luck with the unpacking (take your time!) and we hope you make many happy memories in your new home.
Best wishes, The Brockenhurst Team
★★★★★ 5/5
GoogleThe team at Brockenhurst Basingstoke have been fantastic from start they were assisting throughout the purchase, the move and finding us a suitable tenant
Lou has been absolutely brilliant about being present for every single viewing
,going through the detail of every fixture in the property and keeping me up-to-date with the progress on applications in the end found me a very suitable tenant
.The transition has been fantastic. She worked really hard to get the references going and getting my property occupied in time. I cannot thank her enough for the guidance and patience she’s shown in getting this property up and running
Ruchika · 16 December 2025 · Brockenhurst Ludgershall
Agent replied · 24 March 2026
Thank you for taking the time to share such a lovely review. We’re delighted to hear that the Basingstoke team made your experience smooth from start to finish, and that Lou’s dedication and attention to detail stood out throughout the process. She’ll be thrilled to know how much you appreciated her efforts. Wishing you every success with your tenancy moving forward!
★★★★★ 5/5
GoogleWe recently sold our house through Ewe Move and found Craig extremely helpful. We had a tricky situation which Craig endeavoured to sort out even though it should have been sorted out with other Estate Agents. We would highly recommend Ewe Move if you are looking for a smooth move with agents that keep you informed and are honest throughout the process. We wouldn’t use anyone else.
Debbie · 10 December 2025 · Brockenhurst Oakley
Agent replied · 10 July 2026
Thanks so much Debbie, we are thrilled to hear about your positive experience with Craig. We are pleased that he was able to support you through a tricky situation and help make your move as smooth as possible. Keeping clients informed and acting with honesty is at the heart of what we do and your recommendation is greatly appreciated. It’s wonderful to know you wouldn’t consider using anyone else.
Wishing you all the best for the next chapter!
★★★★★ 5/5
GoogleCraig was extremely helpful throughout the process of selling our home, achieving a great price and being on hand 24/7 with any questions we had.
He was also very well equipped with research and knowledgeable about our home which was a great sign for us and ultimately delivered a brilliant result!
Jack · 10 December 2025 · Brockenhurst Oakley
Agent replied · 10 July 2026
Thanks so much for this feedback. Craig’s delighted you were happy with the price achieved and that he could be there whenever you needed anything. His preparation and research are things he really prides himself on, so it’s great to hear they made a difference.
★★★★★ 5/5
GoogleWe couldn’t recommend Craig at Ewe Move Estate Agents enough! From start to finish, he was a 10/10, extremely helpful, approachable, and nothing was ever too much trouble. Craig made the whole selling process smooth and stress-free, and thanks to his expertise, our house sold in the first week, even achieving over the asking price! His professionalism, dedication, and friendly approach truly set him apart from all the other agents in the area.
Jack · 10 December 2025 · Brockenhurst Oakley
Agent replied · 10 July 2026
Thank you so much for such a brilliant review. Craig’s over the moon to hear the experience felt smooth and stress-free. Selling in the first week, above asking price, was a fantastic result.! Your kind words about his approach and support mean a great deal to him and the whole EweMove team. Wishing you all the very best in your next chapter!
★★★★★ 5/5
GoogleBrockenhurst were superb. Aidan helped throughout the whole process, and was always friendly and supportive. I would recommend this estate agents.
Jamie · 21 November 2025 · Brockenhurst Ludgershall
★★★★★ 5/5
GoogleI would use and recommend Brockenhurst all day everyday.
They made sure my house buying process was smoothe and transparent.
Huge thanks to the entire team.
Thank you so much to Ashlea who assist and helped.
Paparazzi · 16 November 2025 · Brockenhurst Basingstoke
Agent replied · 15 April 2026
Thank you so much for the kind words and recommendation! We’re really pleased to hear you’re thankful for the entire team and in particular Ashley, we’ll be sure to pass on your feedback.
★★★★★ 1/5
GoogleExtremely Disappointing Experience with Brockenhurst
If I could give zero stars, I would. Our experience selling our home with Brockenhurst was overwhelmingly negative, especially after switching to a more reputable local agent and seeing the difference.
Marketing & Communication:
We felt pressured into signing with Brockenhurst, lured by promises of eager buyers and a strong marketing plan. In reality, these claims proved unfounded. The guide price suggested was never realistic, used only to secure our listing, then repeatedly reduced at their suggestion. Updates were rare; we often had to chase for information, only to speak to different staff each time who provided little insight or feedback. Despite high online interest, there was no analysis or advice on why this wasn’t converting to viewings. There was no clear marketing plan beyond the first month, and no proactive strategies to boost our property’s visibility after initial interest faded.
Viewings:
The viewing process was chaotic and unprofessional. This was the bit that was most upsetting and if we didn't have a dog camera and a video doorbell, we would never have known. Different agents attended each time, many unfamiliar with our property and the details we’d provided. Some even gave incorrect information to potential buyers or focused on attempts to poach viewers and list their own homes with Brockenhurst instead of selling ours. Feedback was vague and unhelpful, often giving us false hope, only for us to discover days later that buyers had chosen other properties. The final straw was learning an agent encouraged a buyer to make an offer £100k below our asking price, which was £175k under the original asking price! claiming it was a common tactic, something we found both demoralizing and a waste of everyone’s time.
Contract Terms:
Brockenhurst locked us into an almost six-month exclusivity period, far longer than any other agent we spoke to. This made it difficult to leave, even when it was clear things weren’t working.
Overall:
Throughout, we felt our home was treated as stock, with the focus on buyers (and their commission) rather than supporting us as sellers. Comments made during viewings suggested agents were more interested in promoting other properties than ours.
After Switching Agents:
Once we moved to a more experienced agent, the difference was immediate. We had a dedicated contact, regular feedback, and collaborative marketing. Our home sold within 30 days at a price we were happy with.
Advice:
Don’t be swayed by big promises. Speak to several agents before choosing, and don’t make the mistake we did. Our experience with Brockenhurst was deeply disappointing, and I hope this review helps others avoid similar issues.
Jon · 16 November 2025 · Brockenhurst Basingstoke
Agent replied · 15 April 2026
We’re genuinely sorry to read that you feel disappointed with your experience, as our intention is always to provide a high standard of service and communication to every client we represent.
It’s important to clarify a few points for balance. There was certainly no pressure to sign with us, we were invited back after our initial meeting to move things forward, and as with all clients, our agreement includes a 14-day cooling-off period should anyone wish to reconsider.
We’re sorry you felt unsupported during the process, as we did provide feedback after viewings and also met together in person to review the marketing and progress of your sale. During that time, we made several proactive changes to the listing, ran targeted social media advertising, and reviewed performance analytics in detail to help guide next steps.
Regarding viewings, we completely agree that consistency and accuracy are important. All team members are fully briefed before attending appointments, and had any concerns been raised at the time, we would have immediately investigated. Almost a year has now passed since we worked together, so it’s difficult to comment on specific recollections, but if any suggestion of a lower offer was made, it would have been purely to gauge buyer motivation rather than to encourage anything unrealistic.
Our agency agreement is 18 weeks in duration, not six months, which is fairly typical for the level of marketing and support we provide, and is always discussed clearly before signing.
We’re disappointed to hear you felt treated as ‘stock’, as that’s certainly not reflective of how we operate or how our many other clients describe their experience. We care deeply about achieving the right outcome for sellers and would encourage anyone reading this to take a look at our broader client feedback, which paints a more accurate picture of our service and approach.
Finally, while we’re pleased to hear your home has now sold, it’s worth noting that this followed a relaunch at a reduced asking price compared to the one agreed during our time marketing the property. Market conditions and timing can make a big difference, and we genuinely wish you all the best with your move.
We understand that selling a home can be stressful, and while it’s disappointing you’ve chosen to share your experience in this way, we’re always open to constructive feedback and remain proud of the care and commitment our team provides every day.
Kind regards,
The Brockenhurst Team
★★★★★ 5/5
GoogleVery friendly staff, very positive from the start, kept us updated and worked through to get my house sold with minimal hassle
Brian · 15 November 2025 · Brockenhurst Basingstoke
Agent replied · 15 April 2026
Thank you for your lovely feedback. We’re glad the team kept everything positive and hassle-free for you. If you ever need anything in the future, we’re here to help.
★★★★★ 5/5
GoogleI found them to be an efficient and knowledgable team who communicated well throughout the process of my house purchase. In particular I would like to thank Ashlea Harrod who was very supportive and helpful.
Liz · 14 November 2025 · Brockenhurst Andover
Agent replied · 14 April 2026
Thank you for your kind review. We’re delighted to hear that you found the team efficient and communicative throughout your purchase, and that Ashlea’s support made such a positive difference. She’ll be so pleased to see your feedback. Wishing you every happiness in your new home!
★★★★★ 5/5
GoogleBrockenhurst were superb. Aidan helped throughout the whole process, and was always friendly and supportive. I would recommend this estate agents.
Jamie · 14 November 2025 · Brockenhurst Andover
★★★★★ 5/5
GoogleI couldn’t be happier with my experience with Eve Move. From start to finish, the process was smooth, professional, and completely stress-free. James, my agent, went above and beyond to help with every detail, always friendly, approachable, and incredibly knowledgeable.
He kept me informed at every stage, answered all my questions promptly, and genuinely cared about finding the right solution for me. It’s rare to find someone who combines such professionalism with warmth and honesty, but James truly does.
I would highly recommend Eve Move and especially James to anyone looking to buy, sell, or rent a property. Their service is first-class, and I’ll definitely be using them again in the future.
Anna · 10 November 2025 · Brockenhurst Oakley
Agent replied · 10 July 2026
Thanks so much Anna, James and the team are thrilled to hear this. It’s wonderful that his friendly approach and expertise made the process so smooth and stress-free. They really appreciate the kind words and your recommendation.
★★★★★ 5/5
GoogleI can’t recommend Ewe Move highly enough. From the very first enquiry, James and Craig were responsive, professional, and incredibly helpful. Every question I had was answered promptly, and they went above and beyond to make the entire process smooth and stress-free. Their attention to detail and commitment to excellent customer service really set them apart. It’s rare to find an agent who genuinely cares about their clients, but Ewe Move certainly does. A five-star experience all the way!
Steven · 10 November 2025 · Brockenhurst Oakley
Agent replied · 10 July 2026
Thank you so much Steven for your lovely words! We’re over the moon to hear that James and Craig made everything run so smoothly for you. They really do care about getting things right for every client, so it’s brilliant to know that came across.
★★★★★ 5/5
GoogleI found a property on right move. When I called Brockenhurst Aidan answered and introduced me to numerous properties.
Aidan was extremely helpful and answered any questions I had promptly.
Everyone at Brockenhurst has been great. I’ve always been able to talk to someone if I had a question and without fail was answered.
I felt greatly supported throughout the purchase. Ultimately it was a smooth process and would absolutely recommend Brockenhurst Estate Agents
Joseph · 1 November 2025 · Brockenhurst Andover
Agent replied · 14 April 2026
Thank you for your kind words and recommendation. We’re so pleased to hear Aidan and the team were able to support you throughout your purchase and make the process feel smooth. It means a lot to know you felt well looked after, and we wish you every happiness in your new home!
★★★★★ 5/5
GoogleKristian at the Oakley branch was extremely helpful. His advice was perfect for our needs. The market is ever changing and his guidance helped us through the process. Once sold the after care team gave 1st class support to the end. Would highly recommend.
Peter · 29 October 2025 · Brockenhurst Oakley
Agent replied · 28 December 2025
Thank you, Peter. We’re so pleased Kristian and the Oakley team could guide you through the process and our move managers made a difference. Really appreciate your recommendation and wish you the best!
★★★★★ 5/5
GoogleCan't say enough about these guys. David is amazing, always responsive, answers all my questions, was great at keeping me in the loop with any changes and even answered his phone on a weekend when he wasn't working.
Would highly recommend David B and the team 🙌 …
Georga · 24 October 2025 · Brockenhurst Overton
Agent replied · 24 March 2026
Thank you for such a glowing review! We’re delighted to hear how well David looked after you and kept you updated throughout the process. He’ll be so pleased to see your kind words. We really appreciate your recommendation and wish you all the best in your new chapter! 🙌 …
★★★★★ 1/5
GoogleWhat a awful experience!! Exhausting disappointing and just disrespectful! Selling the property should be the easy part right?
The biggest issue I had with them is that they broke my brand new front door lock and refused that is was them! Apparently the fact they have been in to 100s of properties means that they are lock experts.
They will tell you what you want to hear, say they have sold loads of part by parts rents just to get you on the books and do the bare minimum.
They did non of their own research!
Didn't bother to contact sovereign to find out how the process of buying the property works.
Disappointing both me and the people who came to visit the flat.
Not only this, asked me to then give them all of the information about the area after a wasn't happy with what they had written on the advert ( I have a train station and a pub 5 minutes away from my home surly that's a big selling point, they didn't bother putting that on there!)
You can buy 100% of my property and they didn't even know, because again they didn't do their research! It was only then advertised that you could buy 100% much later in the process. They used ai the write the advert after the information was given it was very obvious as it sounded like they were advertising a holiday stay not a home.
It cost me £350 to get my lock fixed that they broke and then still sent me the bill for their bare minimum efforts.
Worst experience I could have asked for.
Alison · 21 October 2025 · Brockenhurst Overton
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
