Every review we hold for the Whitchurch office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had an outstanding experience working with David Burrows. His hard work, persistence, and commitment throughout the process were exceptional. From the start, his wise advice, ability to read the situation, and clear communication made all the difference.
We were kept well informed at every stage, and his professionalism helped keep everything on track. We would absolutely recommend David to anyone looking for a first-class estate agent.
Thank you again for everything, David!
Best regards,
Larissa Caheny
Larissa · 14 July 2025
Agent replied · 15 January 2026
Thank you so much for your kind words, Larissa. We're thrilled to hear that you had such a positive experience with David. His dedication, insight, and clear communication are qualities we’re incredibly proud of, and it’s wonderful to know they made such a difference during your move.
On behalf of all of us at Brockenhurst, thank you for your recommendation, and we’ll be sure to pass on your lovely feedback to David!
Wishing you all the very best,
The Brockenhurst Team
★★★★★ 5/5
GoogleFabulous service to date, Aidan has been super helpful from arranging last minute viewings and always being available to answer questions at any hour and making the whole buying process far less stressful! Really refreshing to have a progressing team and Michele always answers promptly. Fingers crossed for a swift completion.
Izzie · 19 June 2024
Agent replied · 26 July 2024
Thank you for your fantastic feedback! We're thrilled to hear that Aidan and Michele have made your buying process smoother and less stressful. Our team is dedicated to providing excellent service, and it's great to know they've been responsive and helpful. We appreciate your kind words and are keeping our fingers ucrossed for a swift completion.
★★★★★ 4/5
GoogleWe bought our current house through Brockenhurst 17 years ago and, therefore, decided to use them again for our sale. We have been mostly happy with the service we have received from the team. Michelle has been fantastic in keeping us informed at every stage of the, sometimes stressful, process. Thank you.
Vicki · 15 April 2024
Agent replied · 26 July 2024
Thank you for your long-standing trust in Brockenhurst. We're pleased you've been mostly happy with our service during your recent sale. Michelle's dedication to keeping you informed throughout the process reflects our commitment to client care. We appreciate your feedback and thank you for choosing us again after 17 years.
★★★★★ 5/5
GoogleI would like to Thank Michelle for all her help and support with my recent house purchase., She made sure that I understood the processes and kept me informed on a regular basis, She made every effort to make the journey as least stressful as possible.
Amanda · 15 April 2024
Agent replied · 26 July 2024
Thank you so much Amanda! We are so glad to hear that Michelle was able to help and support you through your house purchase. We are very proud of the team here at Brockenhurst Estate Agents and appreciate the 5 star rating you have given us. We look forward to continuing to provide quality services in the future. Thank you again for your kind words.
★★★★★ 5/5
GoogleFantastic support from Dawn Ashfield through the whole duration of my house purchase!
Tom · 14 August 2026
Agent replied · 14 August 2026
Thank you so much for your fantastic review! We’re delighted to hear that Dawn was able to support you throughout your purchase and help everything along from start to finish.
We’ll be sure to pass your lovely comments on to her. Wishing you all the very best in your new home!
★★★★★ 5/5
GoogleMany thanks to all in the Whitchurch office. The agents were always very helpful, encouraging and prompt in responding They got us through in a difficult housing market..and we all learnt a thing or two about the legal pitfalls of septic tanks!
Nigel · 15 April 2024
Agent replied · 26 July 2024
Dear Nigel and Maddy Winter, thank you so much for taking the time to leave such a kind review for our Whitchurch office. We are delighted to hear that our agents were helpful, encouraging, and prompt in responding to your needs. We understand that the housing market can be challenging, and we are glad that we were able to assist you in navigating it successfully. Our team strives to provide the best service to our clients, and we are happy to hear that you were satisfied with our services. We appreciate your business and are grateful for the opportunity to work with you. Thank you for choosing Brockenhurst Estate Agents. Best regards, Matt
★★★★★ 5/5
GoogleBrockenhurst were great during my time working with them. They have been very flexible, very professional and brought in a buyer who is a good fit for us. Thanks very much to Dave, Aidan and team!
Elliot · 19 July 2024
Agent replied · 26 July 2024
Thank you for taking the time to leave us a review and for giving us a perfect 5-star rating! We are thrilled to hear that you had a great experience working with us at Brockenhurst Estate Agents.
Our team strives to be flexible and professional in all aspects of our work, and we are delighted to hear that you found this to be the case during your time with us. We are also happy to hear that we were able to find a buyer who was a good fit for you.
We truly appreciate your kind words and we will make sure to pass them on to Dave, Aidan, and the rest of the team. Thank you for choosing to work with us and we hope to have the opportunity to assist you again in the future.
★★★★★ 5/5
GoogleJust wanted to give a big shout out to all the team at Brockenhurst. Andy and every member of his team that we have encountered has been warm and friendly but also extremely professional and diligent. We've been kept completely up to date throughout the process; their communication is excellent. We're so grateful to you all for guiding us through this stressful journey. A probate sale is always an emotional one and you have supported us with great sensitivity, kindness and respect. Thank you from us both.
Michele · 16 September 2024
Agent replied · 26 July 2024
Thank you so much for your kind words, Michele! We are so glad that we could help you through this difficult time and that you felt supported by our team. Your 5-star rating means the world to us, and we hope to be of service to you and your family again in the future.
★★★★★ 5/5
GoogleBought our first home with Brockenhurst recently. Had a great experience with Dave Burrows and the team in Whitchurch. Always quick to respond and helpful with any questions and were trustworthy. Would highly recommend Brockenhurst Estate Agents.
Bianca · 15 April 2024
Agent replied · 26 July 2024
Thank you so much for your lovely review, Bianca! We are delighted to hear that you had a great experience with Dave and the team in Whitchurch. We strive to provide our clients with a trustworthy and helpful service, and it's wonderful to hear that we achieved that for you. Your 5 star rating means a lot to us, and we are so pleased that you would highly recommend us to others. Thank you for choosing Brockenhurst Estate Agents!
★★★★★ 5/5
GoogleSo far very happy with the sales process and glad we chose Brokenhurst. The team, especially Sarah, Emma and Karen, worked with tenacity to list and sell the house quickly, even managing to get viewings in the day after we signed the paperwork! They’ve helped guide us (first time sellers) through the process and have kept us informed at every step so far.
Rich · 9 July 2021
Agent replied · 26 July 2024
Rich, thanks so much for your review. It's great to hear you've had a fantastic experience particularly knowing that you've seen this with everyone you've interacted with at Brockenhurst. The team will be really pleased to hear your feedback.
★★★★★ 5/5
GoogleA massive thank you to Anji, she has been amazing from start to finish and keeping everyone up to date with proccedings, we couldn't of done with out you 😊😊😊 …
Gayle · 15 April 2024
Agent replied · 26 July 2024
Thank you so much for your kind words and for taking the time to leave a review, Gayle! We are delighted that you had such a great experience with Anji. We strive to provide the best service possible and your 5-star rating is a testament to that. We are grateful for your support and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleSarah has been absolutly fantastic throughout the entire process often going above and beyond. I can't say I was the easiest of clients following a bad experience we had as a buyer by another local estate agent, so you could say I needed abit more reassurance. Sarah made the process a smooth one and not at any point was I paranoid this might fall through. We received a sales memo 20th October and exchanged today. Great experience and cannot fault them! Thank you so much Brockenhurst!
Emma · 3 August 2022
★★★★★ 5/5
GoogleSarah has been absolutly fantastic throughout the entire process often going above and beyond. I can't say I was the easiest of clients following a bad experience we had as a buyer by another local estate agent, so you could say I needed abit more reassurance. Sarah made the process a smooth one and not at any point was I paranoid this might fall through. We received a sales memo 20th October and exchanged today. Great experience and cannot fault them! Thank you so much Brockenhurst!PositiveResponsiveness, Professionalism
Emma · 27 July 2022
★★★★★ 5/5
GoogleViewing of property was carried out very efficiently. Emma was knowledgeable and well informed about the house and answered queries or made helpful suggestions, which is a pleasant change! In my experience agents/guides are not always familiar with the property and cannot add any more to what is already in the brochure. Thank you Emma
Karen · 9 July 2021
Agent replied · 26 July 2024
Karen, thank you for taking the time to leave us a review and in particular the difference you've seen from Emma and other estate agents you have dealt with!
★★★★★ 5/5
GoogleMichele and the team couldn’t have been more supportive and reassuring through what is always a stressful process. Thank you so much Michele!
Jenny · 14 April 2024
Agent replied · 26 July 2024
Thank you so much Jenny for your kind words and for rating us 5 stars! We are so pleased to have been able to provide you with a supportive and reassuring experience throughout what can be a stressful process. We truly appreciate you taking the time to leave us a review and we look forward to being of service to you again in the future.
★★★★★ 5/5
GoogleSarah was determined to find our next home as she knew we had been looking for several years. She was a great help and gave her vision of each place we saw. It was really useful to tap into her experience. She did find us our home too. Jo the move manager has been helping us with the next stage of the purchase. She is attentive, efficient and thorough and we appreciate her regular contact particularly at this difficult time in lockdown. Over all a great service so far.
Phoebe · 26 September 2021
★★★★★ 1/5
GoogleIf I could give this less than a one star, I would!
We feel highly disappointed by the team at Brockenhurst in Whitchurch. Having valued our property at one price with keen enthusiasm that we would sell, we were then repeatedly told to lower the price as it was unrealistic and nobody would look at it for that amount.
The team are quite deceitful and if they had been honest with us from the very start, we may have accepted some of the earlier lower offers we received. We soon found them to be fake and even on occasions extremely rude, instantly dismissing our ideas of how we could gain more potential buyers for our property, and David trying to usher you off of the phone calls when you had important questions which needed to be answered, I have never had the displeasure of speaking to someone so rude.
There was also a strong lack of communication on their part and it was constantly upon us to phone up in order to receive any feedback from viewings. They don't understand clear instructions either.
We had asked for our invoice and contract on multiple occasions across a lengthy period but were completely ignored or told that they would send them but never did until we decided to remove the property with them.
In addition we were also told that there were no other agents out there to sell for us... A totally desperate and clear bid to stop us from taking our custom elsewhere.
If you value your property and would like to deal with professionals who offer a fantastic service, you should absolutely unequivocally avoid Brockenhurst like the plague.
S · 26 September 2020
★★★★★ 5/5
GoogleBrockenhurst have been terrific throughout. From well informed and accurate initial valuation advice, effective marketing, efficient viewing process through to securing the sale. Communication has been great, keeping everyone informed at each stage of the process and making the selling process easy. A big thank you to the whole team. I would thoroughly recommend.
Ian · 16 September 2024
Agent replied · 26 July 2024
Thank you so much for your kind words, Ian! We are delighted to hear that you had a great experience with us and that our team were able to provide you with the service you needed. We are extremely grateful for your 5-star rating and your recommendation. We look forward to working with you again in the future.
★★★★★ 1/5
GoogleSteer well clear, if you are looking to sell you'll be lucky too. If you're looking to buy you'll be lucky too.
Compulsive liers, withold important information, don't respond to emails, too scared to answer the phone. Amazing that a company like this is still in business.
Told us we could move in, in December. Didn't mention the current tenants aren't moving out until February though. No customer care.
Can't stress this enough LOOK ELSEWHERE
Response.
Multiple calls were avoided and not responded to and even after they emailed you to say they were pulling out the manager still didn't respond via a call or email and to top that off Brockenhurst emailed them with a 'suitable property' being the one they were due to purchase and were let down.
Darren · 30 August 2022
Agent replied · 26 July 2024
Hi Darren,
I’m saddened to read your review and I understand that you must know or be related to, the purchaser? I mention this as you are not party to this transaction we do not know who you are.
You are correct when you say that the aim was to move in December
, but the tenant living in the property simply changed their mind and would not move out as agreed. This has caused significant upset for our client (the seller) as well as the buyer (your friend/relative?) and is a very unfortunate situation. We sympathise with the buyers, 100%.
I can sense your frustration, but it isn’t true that calls weren’t responded to and infact the buyer’s solicitor confirmed the purchaser’s withdrawal from the transaction 4 weeks ago.
It is extremely upsetting when people change their minds and other peoples lives are affected, but neither we, your sellers or the solicitors had any control over this. I understand that the buyers have now found a suitable new home and we wish them well.
★★★★★ 5/5
GoogleKaren, Sarah and Rosie were truly amazing in helping me purchase my property. There help and support was absolutely outstanding through out. I have lived in Whitchurch for a long time and know of others in the area that have also sold there properties through brockenhurst and also say the same about the excelent service they provide. Forget the rest. They are the best. Thanks so much to the 3 of you.
Paul · 26 September 2020
★★★★★ 1/5
GoogleTwo missed appointments due to agents being late, claiming they were delayed at previous viewing, which made us feel we weren't worth their time. Very little contact once a buyer was found (none for two months prior to move) unlike the agent we bought through who spoke to us weekly.
For the amount of money they were paid, we expected a lot better.
Ian · 14 April 2025
★★★★★ 5/5
GoogleReally good service throughout our house buying process.
Sarah and Karen were great when we were looking for a new house, found us plenty of options and kept us up to date throughout.
Once we had an offer accepted Jo was also brilliant in helping us get through to completion and dealing with any issues with solicitors etc.
Thanks again for all your help!
Ryan · 26 September 2021
★★★★★ 5/5
GoogleMy experience with Karen at Brokenhurst was so enjoyable.
She made each step easy and Karen was always ready to help and extremely efficient.
I love my new home.
Many thanks
Bella · 9 July 2021
Agent replied · 26 July 2024
Bella, thanks for taking the time to leave this review. Karen in particular will be happy with your comments - she always works hard to ensure the everyone has an amazing experience. Best of luck in your new home.
★★★★★ 2/5
GoogleThe most difficult agent I have dealt with in north hants area. Very hard to contact and don’t respond despite leaving messages with colleagues. Emails are poorly written and lack basic grammar.
Rob · 1 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
