Trusted Agent profile
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★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
Send Brockenhurst a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Brockenhurst's six offices, most reviewed first. Each has its own page.
Brockenhurst is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMy experience with Karen at Brokenhurst was so enjoyable. She made each step easy and Karen was always ready to help and extremely efficient. I love my new home. Many thanks
Bella, thanks for taking the time to leave this review. Karen in particular will be happy with your comments - she always works hard to ensure the everyone has an amazing experience. Best of luck in your new home.
5/5
GoogleViewing of property was carried out very efficiently. Emma was knowledgeable and well informed about the house and answered queries or made helpful suggestions, which is a pleasant change! In my experience agents/guides are not always familiar with the property and cannot add any more to what is already in the brochure. Thank you Emma
Karen, thank you for taking the time to leave us a review and in particular the difference you've seen from Emma and other estate agents you have dealt with!
5/5
GoogleThanks to Donna, Sarah and the rest of the Brockenhurst team in Whitchurch for helping to secure a sale and a purchase. Their support and commitment had been brilliant. We look forward to continued great service up until completion.
5/5
GoogleExcellent service from initial enquiry to completion from Sarah and Karen at Brockenhurst in Whitchurch. Viewings were lined up before the advert went live and we were sold in around a week! Great communication throughout to ensure we knew where all parties were at in the process. Also good value compared to other options available.
5/5
GoogleAfter deciding to sale our home, we approached Brockenhurst Estate Agent's. From my first meeting at the office with Karen, and Sarah visiting our home and carrying out the evaluation the team has been great. Emma who came to our home to carry out the viewings was very good. She attend a meeting and spoke to us about the house, to be up on information about the area and house, to help with viewings.She notified us of the viewing time. When at the house she was very engaging with the viewers. Then afterwards, gave good feed back. She was very good at listening to us, and kept us up to date. When we had an offer she informed us immediately A great team all around.
5/5
GoogleSo far very happy with the sales process and glad we chose Brokenhurst. The team, especially Sarah, Emma and Karen, worked with tenacity to list and sell the house quickly, even managing to get viewings in the day after we signed the paperwork! They’ve helped guide us (first time sellers) through the process and have kept us informed at every step so far.
Rich, thanks so much for your review. It's great to hear you've had a fantastic experience particularly knowing that you've seen this with everyone you've interacted with at Brockenhurst. The team will be really pleased to hear your feedback.
5/5
GoogleRating only, no written review.
5/5
GooglePaula Holewell is always professional and helpful
5/5
GoogleExcellent service. Would def recommend.
5/5
GoogleHannah and the team at Brockenhurst are professional and helpful.
4/5
GoogleFriendly staff who helped me out with the planning of buying a house in Tidworth/Amesbury
5/5
GoogleAlways a pleasure to deal with Paula and the rest of the team at Brockenhurst 😊 …
5/5
Googleexcellent customer service always happy to go "the extra mile " ! thank you Paula for all your help.
5/5
GoogleHad my property on the market with another agent initially for months. Changed to Brokenhurst and was sold before the sign even went up.
Hi Gary, thank you for taking the time to post your thoughts. We are delighted that you’re pleased and it’s great that our methods appear to be effective. All at Brockenhurst
5/5
GoogleMoving house is very stressful and a long process but thanks to the very helpful staff at brockenhurst lettings Andover branch it was very quick and professional . thanks for the help guys
5/5
GoogleWas shown around a flat yesterday by Emma Smith and she was amazing! Great tour and all questions asked were answered. Thank you Emma!
Hi Chloe, thank you for leaving such a lonely review for Emma. I’ve passed your comments on to Emma and her colleagues. Regards, David
5/5
GoogleVery impressed with Paula who attends our property inspections, she is always friendly, professional and i willing to help wherever she can.
5/5
GoogleHannah was an attentive, helpful agent and has greatly helped me with a couple of moves. I can't recommend Brockenhurst highly enough.
5/5
GoogleExcellent service throughout, always timely with responses and always willing to help and offer advice. Jo Leigh was brilliant through the whole process. Would definately recommend.
5/5
GoogleVery happy with the service we received from everyone involved in us buying our property. Kept in the loop the entire time and very helpful and professional. Many thanks once again.
5/5
GoogleI have recently rented a property with Brockenhurst, and Hannah and the team were professional and friendly throughout. A smooth, simple process, I couldn't be happier with how it was handled.
5/5
GoogleBrockenhurst are fantastic people: efficient, very personable, and fast moving when the situation requires it. I feel completely secure in their very capable hands and highly recommend them.
1/5
GoogleHanded over my private contact details to the person who purchsed my property and told them to phone me with any issues. Have these guys even heard of GDPR and data protection? Who the heck wants to be constantly phoned by the owner of their previous property with issues, ridiculous.
5/5
GoogleHannah & her team are extremely professional, they will always try their hardest to achieve the right outcome for both Landlords and Tenants. I would not hesitate to recommend them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
The six Brockenhurst offices, by town:
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
