Trusted Agent profile

Verified

Brockenhurst estate agents in Andover, Ludgershall, Oakley and 3 more

4.7

★★★★★ Excellent

1,167 reviews across 6 offices and 3 platforms

brockenhurst.info

Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,154

Reviews on Google

All 6 offices

Yell logo

1.8 / 5

5

Reviews on Yell

All 6 offices

The Trusted Agent logo

4.9 / 5

8

Reviews on The Trusted Agent

All 6 offices

Want Brockenhurst to help?

Send Brockenhurst a message.

What do you need help with?

Brockenhurst will use your details to contact you about this. See our privacy notice.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Brockenhurst's six offices, most reviewed first. Each has its own page.

Latest reviews from every Brockenhurst office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

This is my 11th year as a landlord with Brockenhurst. I am very pleased with the service particulary with the current lettings team. We are going through a tenancy change next month and so far this seems to have been a very seamless, professional process.

Jess · 1 July 2021 · Brockenhurst Ludgershall

5/5

Google

Paula has visited twice for annual inspections. She is always on time, super sweet and very friendly. She makes sure there isn't any issues with the property. overall 5 stars and very professional

Ketia · 1 July 2021 · Brockenhurst Ludgershall

5/5

Google

Brockenhurst Lettings have been managing our rental property for 9 years. We have found them to be professional, efficient and helpful with any queries and problems we have had. Paula deals with our annual inspections and is friendly and easy to get along with. We are very happy with the service the whole team provides.

Marion · 1 July 2021 · Brockenhurst Ludgershall

5/5

Google

Paula has done our annual inspection twice now and she is very friendly, helpful and listens and notes any maintenance issues however small. It was nice when she commented on how tasteful our choice of furniture and accessories were. Very easy to talk to. A great accolade to Brockenhurst

Sandra · 1 July 2021 · Brockenhurst Ludgershall

5/5

Google

Rating only, no written review.

Caroline · 24 March 2021 · Brockenhurst Overton

Agent replied · 26 July 2024

Thank you for the five-star review! ⭐⭐⭐⭐⭐

5/5

Google

Rating only, no written review.

Tracey · 24 March 2021 · Brockenhurst Overton

Agent replied · 26 July 2024

Thank you for the five-star review! ⭐⭐⭐⭐⭐

4/5

Google

Rating only, no written review.

Peter · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Thank you for taking the time to rate our service with 4 stars. We're glad you had a positive experience overall. We always strive for excellence, so if there's anything we could improve to make your experience even better, we'd love to hear your feedback. Please feel free to reach out if you have any suggestions or if there's anything else we can assist you with.

5/5

Google

Rating only, no written review.

Bob · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Thank you for taking the time to leave us a 5-star rating! We're thrilled that your experience with us was positive. While we'd love to know more about what you enjoyed, we greatly appreciate your feedback. If there's anything we can do to assist you further, please don't hesitate to reach out.

5/5

Google

I am very impressed with the service provided. Joan especially kept me informed and updated as I proceeded with the sale Thank you

Terry · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Thank you for your positive feedback! We're delighted Joan's attentive service impressed you during your sale. Her commitment to keeping you informed reflects our dedication to client satisfaction. We appreciate your kind words and are glad we could assist you effectively.

5/5

Google

Joan was a delight to work with. Professional and friendly she knew exactly what we had in mind to find the perfect home for us.

Mary-Ann · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Thank you for your kind words about Joan! We're thrilled she understood your needs and helped find your perfect home. Her professionalism and friendliness reflect our commitment to exceptional service. We appreciate your feedback!

5/5

Google

We are currently purchasing a property through the Oakley office. We have been very impressed so far with the way they conduct themselves. Keep up the great work!

Travis · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Thank you for your positive feedback! We're delighted you're impressed with our Oakley office during your property purchase. We strive to maintain high standards and appreciate your recognition. We'll continue our commitment to great service throughout your buying process.

5/5

Google

We are in the process of purchasing a property through the Oakley office. Joan has been very helpful and efficient in helping the process run smoothly and in keeping us updated. Would definitely recommend.

Jemma · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Thank you for your positive review! We're pleased Joan's helpful and efficient service is making your purchase process smooth. Her dedication to keeping you updated reflects our commitment to client care. We appreciate your recommendation and wish you all the best with your new property.

5/5

Google

We put our house on the market with Brockenhurst who were excellent. Joan had great local knowledge and rapidly arranged lots of viewings culminating in two offers. The whole team were friendly and efficient.

Peter · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Thank you for your wonderful review! We're thrilled Joan's local expertise led to quick viewings and offers. Our team's friendly efficiency reflects our commitment to excellent service. We appreciate your recognition and are glad we could assist you effectively in selling your home.

5/5

Google

I found everybody at Brockenhurst Oakley very professional and also friendly which made the process of buying and selling really stress free. Sarah, Karen and Alison were a great team and I thank them all in making my move to my lovely house in Oakley successful.

Andrea · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Thank you for your wonderful feedback! We're delighted that Sarah, Karen, and Alison made your buying and selling experience stress-free. Their professionalism and friendliness exemplify our commitment to excellent service. We're thrilled to have played a part in your successful move to Oakley. Enjoy your new home!

5/5

Google

Great helpful staff

Terry · 24 March 2021 · Brockenhurst Oakley

Agent replied · 24 March 2026

Thank you for your concise and positive feedback!

5/5

Google

Rating only, no written review.

Donna · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Thank you for taking the time to leave us a 5-star rating! We're thrilled that your experience with us was positive. While we'd love to know more about what you enjoyed, we greatly appreciate your feedback. If there's anything we can do to assist you further, please don't hesitate to reach out.

5/5

Google

Rating only, no written review.

Paige · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Thank you for taking the time to leave us a 5-star rating! We're thrilled that your experience with us was positive. While we'd love to know more about what you enjoyed, we greatly appreciate your feedback. If there's anything we can do to assist you further, please don't hesitate to reach out.

5/5

Google

Great customer service and support with our house sale. Team are friendly and responsive.

Richard · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Happy to hear our team's friendly and responsive service supported your house sale effectively. Thank you for choosing us!

5/5

Google

I had a great customer service from Joan, if you need anyone she’s your lady to talk to :-)

Catherine · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Thank you for your positive feedback! We're delighted Joan provided great customer service. Her dedication exemplifies our commitment to excellence. We appreciate you recommending Joan and are glad she made such a positive impression. We're here if you need further assistance.

5/5

Google

Joan was so helpful and amazing when I called and asked for her to give me a valuation for my nans bungalow after she past away. Put me in the right direction and very understanding

Hollie · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Thank you for taking the time to share your experience with us. We're deeply sorry for the loss of your nan and appreciate you reaching out to us during such a difficult time. We're glad to hear that Joan was helpful and amazing when you called for a valuation of your nan's bungalow. It's important to us that we provide not just professional service, but also understanding and compassion, especially in sensitive situations like yours. Joan's ability to guide you in the right direction while being empathetic reflects the values we strive to uphold at our agency. We'll make sure to pass along your kind words to her. If you need any further assistance or have any questions as you move forward, please don't hesitate to reach out. We're here to help in any way we can. Thank you again for your feedback and for choosing our agency during this challenging time.

5/5

Google

Joan Higgs deserves a mention. She is truly a treasure. Professional, understanding, intelligent and, just nice. She gets things done with no fuss, shakes it up when she needs to and, moreover, she just gets it. Thank you Joan.

Andrew · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Thank you for your glowing review and for taking the time to highlight Joan Higgs' exceptional service. We're thrilled to hear about your positive experience with her. Joan truly embodies the values we strive for at our company. Her combination of professionalism, understanding, intelligence, and approachability is what sets her apart. We're proud to have her on our team and are delighted that her ability to 'get things done' and her intuitive approach made such a positive impact on your experience. We'll make sure to pass along your kind words to Joan. Feedback like yours not only recognizes individual excellence but also motivates our entire team to maintain high standards of service. Thank you again for your appreciation. We look forward to serving you in the future should you need our assistance.

5/5

Google

Brockenhurst Oakley branch is where a adviser works called Joan Higgs. Her knowledge of Oakley and its residents are unsurpassed. Her professional approach to buying and selling goes beyond the normal advisor, in an estate agents. Truly an asset to the company .

Keith · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Thank you for your excellent review of Joan Higgs at our Oakley branch. We're proud of Joan's unparalleled local knowledge and exceptional professionalism. Her dedication to going above and beyond truly makes her an invaluable asset to our team. We appreciate you recognizing her outstanding service.

5/5

Google

We were browsing properties in the area when we stumbled on Brockenhurst in Oakley. We were greeted by Joan & found that she gave us honest advise with her wealth of knowledge of the area, a fantastic trait for an estate agent! definitely recommend Brockenhurst & in particular Joan.

Clare · 24 March 2021 · Brockenhurst Oakley

Agent replied · 26 July 2024

Thank you for your glowing review! We're thrilled Joan provided honest advice and showcased her local expertise. Her approach embodies our commitment to exceptional service. We appreciate your recommendation of Brockenhurst and Joan. Your feedback is invaluable, and we're here if you need further assistance in your property search.

1/5

Yell

Think twice before selling your property with this agent.

We drove an hour-and-forty minutes, during a weather warning, to attend a viewing. Upon arrival, the agent was nowhere to be seen. No communication given, and still as of now no update/comment/apology from them.

GrahamM-529 · 19 January 2021 · Brockenhurst Andover

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Brockenhurst

Which Brockenhurst office has the most reviews?

Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.

Where are the Brockenhurst offices?

The six Brockenhurst offices, by town:

  • Andover: 1-3 London Street, Andover, SP10 2NU
  • Basingstoke: 8 Buckland Parade, Basingstoke, RG22 6JN
  • Ludgershall: 9 Tidworth Road, Ludgershall, SP11 9QD
  • Oakley: The Old Post Office, Rectory Road, Oakley, RG23 7LJ
  • Overton: 21 High Street, Overton, RG25 3HB
  • Whitchurch: Kingsley House, Market Place, Whitchurch, RG28 7BH
What do buyers say about Brockenhurst?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."

Want Brockenhurst to help?

Send Brockenhurst a message.

What do you need help with?

Brockenhurst will use your details to contact you about this. See our privacy notice.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent