5/5
GoogleBrilliant customer service. Karen in particular is a huge asset to the business, always available to respond quickly to calls and emails. A pleasure to deal with. I will definitely be recommending to friends and family.
Trusted Agent profile
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Brockenhurst estate agents in Andover, Ludgershall, Oakley and 3 more
★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
Buyers7 reviews
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Our offices
Brockenhurst's six offices, most reviewed first. Each has its own page.
- Brockenhurst Andover1-3 London Street, SP10 2NU367 reviews · 362 on Google (4.6)17 in the last 90 days
- Brockenhurst Ludgershall9 Tidworth Road, SP11 9QD242 reviews · 242 on Google (4.6)9 in the last 90 days
- Brockenhurst OakleyThe Old Post Office, Rectory Road, RG23 7LJ222 reviews · 222 on Google (5.0)0 in the last 90 days
- Brockenhurst Basingstoke8 Buckland Parade, RG22 6JN181 reviews · 173 on Google (4.7)17 in the last 90 days
- Brockenhurst WhitchurchKingsley House, Market Place, RG28 7BH87 reviews · 87 on Google (4.6)3 in the last 90 days
- Brockenhurst Overton21 High Street, RG25 3HB69 reviews · 69 on Google (4.6)0 in the last 90 days
Latest reviews from every Brockenhurst office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe had probmelms with our solicitors taking way to long to do searches! So we spoke to Matt and he was absolutely amazing! He chased everything up us and kept us updated along the way! Would recommend to anyone!
Agent replied · 26 July 2024
Hi Lauren, thank you for your kind comments. We’re delighted that you are too!
1/5
GoogleWorst Estate Agency I have ever come across. Where do i begin: slow, aggressive, immoral and incompetent. Avoid them like the plague.
Agent replied · 26 July 2024
It’s sad to receive such a comment, particularly as we don’t know your reasons for saying this and we can’t defend ourselves or contact you as you’re being anonymous - but something has clearly caused an issue? We know you’re not a client … More
5/5
GoogleHave sold our house and purchased from Brockenhurst. Excellent service from David and Sarah throughout. Took a huge amount of stress away from the process and kept us very informed throughout. Very experienced in Whitchurch and would highly recommend.
5/5
GoogleRating only, no written review.
3/5
GoogleIt's a estate agent no more than that
Agent replied · 26 July 2024
Thanks for your feedback and observations Mick, particulately as you’ve never been a client of ours! I see you enjoy posting similar comments to other companies too!
5/5
GoogleExcellent, friendly and professional service. In particular, Faye was very helpful, responding promptly and providing regular updates.
Agent replied · 26 July 2024
Thank you for your kind words! We're glad to hear you received excellent, friendly, and professional service. Faye will be pleased to know her prompt responses and regular updates were helpful. We appreciate your feedback!
5/5
GoogleI rented a property through Brockenhurst for 1 year. I was extremely happy with their services and they made the moving in and moving out process as smooth as possible.
Agent replied · 26 July 2024
Thank you for your positive feedback! We're pleased to hear that your experience renting through Brockenhurst was smooth and satisfactory. We appreciate your kind words and are glad we could assist you throughout the process.
5/5
GoogleI am a landlord whom uses the managed rental property service offered by Brockenhurst Lettings. I can honestly recommend them to other landlords as their approach and professionalism is second to none. I have now arranged that all my …
1/5
GoogleI've been renting from them now for over a year, started off really well. When I logged maintenance issues with them they were quick to get someone out to me and their communication if there was a delay was top notch. Could not fault them. …
Agent replied · 26 July 2024
Hello Chris. I'm delighted to hear that you initially thought we were 'top notch', but I'm saddened to hear that you're views have changed recently. I'll contact you right away to discuss this. … More
5/5
GoogleGreat service.
5/5
GoogleWe bought our current house off of Brockenhurst. The sale was dealt with quickly and professionally and we got the keys on thr agreed sale date. Would definately use them again.
5/5
GoogleFriendly, helpful and efficient service, many thanks David!
5/5
GoogleGood professional service offered, with quick sale achieved via the Andover office. David, Clare and Holly were very helpful, responsive and informative. Third time I have used Brockenhurst Estate agents .... no more need be said.
1/5
GoogleNever organised, had problems from day one. Never seemed to be bother what ever the issue. Very un professional with EVERYTHING.
1/5
YellAppalling service!
I cannot recommend strongly enough that nobody should use this agency to even sell a dog kennel. They are only interested in their commission but allow sales to fall through due to their failure to respond to urgent emails, telephone calls and notes put through their door. They are happy to come and value your house but not so keen to tell tbe truth to potential buyers or see the sale through. If you want to get their attention then get rid of them - suddenly they are contacting you on bank holidays, Sundays or any time to threaten you with court action. Obviously their business is failing and they need to employ bullying tactics to get in every penny they can - even if they have done nothing for it. A very unpleasant and unprofessional MD leads by example so what can you expect. They do not adhere to client confidentiality and have been reported to the Property Ombudsman amongst others. When you mention their name to locals you realise what a dreadful reputation they have - too late!
3/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Brockenhurst
Which Brockenhurst office has the most reviews?
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
Where are the Brockenhurst offices?
The six Brockenhurst offices, by town:
- Andover: 1-3 London Street, Andover, SP10 2NU
- Basingstoke: 8 Buckland Parade, Basingstoke, RG22 6JN
- Ludgershall: 9 Tidworth Road, Ludgershall, SP11 9QD
- Oakley: The Old Post Office, Rectory Road, Oakley, RG23 7LJ
- Overton: 21 High Street, Overton, RG25 3HB
- Whitchurch: Kingsley House, Market Place, Whitchurch, RG28 7BH
What do buyers say about Brockenhurst?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
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Send Brockenhurst a message.
