Trusted Agent profile
Verified
★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Brockenhurst's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThank you to Clare for her laid back, non pushy approach. From Clare and the rest of the team I received updates and information required, which was all presented with a very friendly and polite manner. Couldn’t be happier with the professionalism and the attitude in the way they dealt with my house sale. Thank you so much.
5/5
GoogleI would thoroughly recommend Brockenhurst Estate Agents, Andy has been the best. He's been professional, friendly and proactice. I would definitely be in touch with Andy again if I decide to sale or purchase again in the future. Thank you so much for making my first time buying process pleasant and not too stressful.
5/5
GoogleWe have recently purchased a property in Andover through Brokenhurst's and the whole experience has been handled brilliantly. Considering we currently live in Spain and we are in the middle of a world wide pandemic, Matt, Jo and the team have been very professional and everything was done on line or by phone. Thank you all.
5/5
GoogleI would highly recommend using Brockenhurst estate agents. From our valuation to moving day, we had an excellent service. Brockenhurst were always happy for me to ring them with any questions I had, which I had many. If you are planning on moving I would highly suggest you go and speak to Clare and the team.
5/5
GoogleThe care and consideration shown to us was top notch. We registered with easily a dozen estate agents, but Brockenhurst were the ONLY ones who listened carefully to what we wanted and then actively went out and helped us find it. I can't speak highly enough of them! Absolutely brilliant!!!
5/5
GoogleWe have been really pleased with the overall experience of buying a house through Brockenhurst. They were always happy to answer questions and explain the process as it went along. Nothing was too much trouble for them.
3/5
GoogleGood communication. But underhanded tactics to squeeze more money out of a sale that then collapse under survey.. Usual estate agent stuff
Thank you for leaving a review and we are pleased to learn that you are happy with our communication. Unfortunately in this particular instance, you are aware that our client received a higher offer than your own but gave you the opportunity of matching the higher offer. We do not understand how this could be considered underhanded as you suggest, as we handle this with complete transparency and integrity. You accepted this proposal and proceeded with the proposed purchase. You commissioned a survey and then tried to reduced your offer by £60,000 but you wouldn’t share your reasons for doing this or any of the contents of the survey, with us. Understandably, our client felt rather uncomfortable with this situation and declined your revised offer. Had you been forthcoming and had provided reasons for reducing your offer, then things may have ended differently?
5/5
GoogleRating only, no written review.
5/5
GoogleExtremely impressed with the friendly and helpful service provided. We would highly recommend them and would not hesitate in using them again.
5/5
GoogleBrockenhurst have been very supportive and informative throughout the process of buying our first house. Would recommend purchasing a property through them!
1/5
GoogleIt hasn't been a great experience. We had to get them to correct Rightmove details several times including making it clear where our house actually was. It was then all ok up to the point we accepted an offer. Despite the process being remarkably quick it clearly wasn't fast enough for Andy. He got the facts wrong about the legal impediments and the state of the onward chain doing more harm than good. He then aggressively tried to make us break the chain and move out before Christmas not caring that it was impossible to get a removal company nor would we have anywhere to live! Subsequently we did in fact agree to break the chain and move out in Jan without our onward purchase secured but not a single call or email to thank us or wish us well. Clearly far more interested in their commission than the people they are meant to represent.
Hello John and thank you for your feedback. Obviously we’re disappointed that you’ve only given us one star but we accept your points regarding the amendments needed to our online advertising and we’ve apologised for the mix-up. Clearly we’re pleased that you were happy with everything up to and including the point when the sale was arranged. Whilst positive online reviews can persuade people to use a particular company, negative reviews can do the opposite, so we feel it's important that all the facts are shared. Equally, where errors have been made, it's important that we face the matter and learn from it where we can. You had marketed your property for a year with another estate agent, without success and asked us to take over. After approximately eight weeks, we found a buyer for you, at over the asking price. When you accepted the offer, you agreed to break the chain if necessary and on that basis, your buyer (and the rest of the chain) were able to move forward. Shortly afterwards, you found a property to purchase and decided not to break the chain. As the sale proceeded and Christmas approached, the buyer at the bottom of your chain decided to withdraw from the transaction if things did not happen by Christmas. Pressure was applied by the chain to complete the sale and we feel it’s important to anybody reading this review, that they are aware of these facts. Buying and selling a property can sometimes be stressful and dealing with many different parties - buyers, sellers and solicitors throughout the chain - can be a tricky process for Estate Agents, trying to juggle dates and different needs of the various buyers and sellers involved in a chain of transactions. With hindsight, we clearly but unintentionally, applied too much pressure in this instance and we apologise if you felt pressured. Your chain was about to collapse and you would have lost your sale and we felt we were doing the right thing by you. In fact, we note that at the time of writing, your purchase still hasn't gone through, so had you not broken the chain, then things would clearly have fallen-through. We accept that we could have handled some of the conversations and negotiations more sensitively and we will certainly learn from this. We are of course pleased that your sale has concluded and we wish you the best of luck with your purchase.
5/5
GoogleAlways a pleasure to deal with.
1/5
GoogleWouldn’t recommend at all. They say what they think you want to hear, and then proceed to sit back and do absolutely nothing to sell your house. Takes them about a week or more to respond to communication. Evidently have zero idea about how to sell properties, and ‘get lucky’ on a few which do actually sell. Joke of a company, go elsewhere if you’re looking to market your house, and by the state of other reviews, if you’re looking to rent you may wish to go elsewhere, too. Don’t bother responding with your generic “try emailing us Karen and we’ll try to sort your issue” - you had an opportunity, and decided to sit back (once again) and be lazy.
5/5
GoogleAbbey was professional, responsive and patient when supporting us with purchasing our dream home. We wish her a very successful career.
Thank you Fiona.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleHelen and the team were fantastic start to finish. Would highly recommend
5/5
GoogleAbigail was very pro-active in helping us find exactly the house we wanted. She listened to what we said and helped us close the deal quickly and efficiently. Highly recommended.
5/5
GoogleRating only, no written review.
5/5
GoogleAbigail’s customer service and communication was fantastic throughout. I would absolutely recommend Dobson’s Estate Agents to anyone buying or selling properties.
5/5
GoogleRating only, no written review.
5/5
GoogleA huge thank you to James for a very professional, friendly and responsive service in helping us to sell our property. We have bought and sold many properties over the years and James is one of the best Estate Agents we have dealt with. We would highly recommend Ewe Move Tadley!
EweMove Estate Agents- thank you Steve for your glowing 5* review of our estate agency. We appreciate you taking the time to share your experience of the service you received from James and team.
5/5
GoogleA huge thank you to James for his assistance in helping our move to Tadley. He was our sellers' agent but we will be using James/Ewe move Tadley when it's time to move on. Honest, efficient and professional. Also available at all hours to assist with queries which is a bonus if you have a busy work schedule
EweMove Estate Agents in Tadley- thank you Nick for your 5 star rating and for taking the time to share your experience as a buyer purchasing a home with EweMove. We were delighted to read your comments and so pleased that you would use EweMove to sell your home in the future. It's been a pleasure assisting you and we look forward to being of service again.
5/5
GoogleHighly recommend James at ewemove. Not only have we moved 5 times in the last 10 years so have dealt with many different estate agents but we also spoke to multiple different estate agents for this recent move and we immediately knew that we wanted to use ewemove. James was very professional and honest and we didn’t get any BS we found we got from others. James was always very responsive and on top of our sale and due to his hard work managed to sell our house quickly. Overall a very positive experience and should we ever move again would most definitely get back in touch!
EweMove Estate Agents - A huge thank you Emily from James & team. We really appreciate you taking the time to leave such a detailed review of your EweMove experience and It's wonderful to read that you had a very positive experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
The six Brockenhurst offices, by town:
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
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