Trusted Agent profile
Verified
★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Brockenhurst's six offices, most reviewed first. Each has its own page.
Brockenhurst is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe team at Brockenhurst are a credit to the industry. Whenever we viewed a property through them, they were always very professional and knowledgeable in their portfolio. If ever I had a question they didn't know the answer to, they went …
Thank you for the great feedback Dan & Sophie! It’s so good to hear that our service levels stood out and that you've had a particularly great experience with all of the team. We wish you the best in your new home!
5/5
GoogleClare and the team have been amazing, especially during Covid restrictions. I made my offer on the property in early January 2021 and exchanged mid February 2021. …
5/5
GoogleThe first thing you notice about Brockenhurst Estate Agents is how friendly they are. It was quite refreshing after dealing with a few other agents whilst we were searching for our forever home. …
5/5
GoogleWe choose Brockenhurst as they were friendly and knowledgeable from the get go. We were assured that we would be taken care of and kept up to date throughout the process, and that was completely true. We sold our house in 2 days, and Andy …
5/5
GoogleI cannot praise Brockenhurst enough for their support during a particularly challenging sale/purchase. Andy, in particular, communicated with us day and night and was meticulous in ensuring we were kept in the loop at all times. Arranging …
5/5
GoogleMy comment is about the professionalism of the firm and in particular one agent. Adam at Brockenhurst showed us round a property that Brockenhurst were selling on the same afternoon as a competitor did the same at a different property. He …
5/5
GoogleA truly outstanding service from every member of staff I spoke to at Brockenhurst. However, as our move manager, Jo Leigh was particularly outstanding and for me, the star of the show. She displayed care and support for what turned out to …
5/5
GoogleI would highly recommend Brockenhurst Estate Agents. The communication has been outstanding always professional and timely, no matter who we spoke to they had an excellent understanding of our sale/purchase. …
5/5
GoogleWhat a team can't recommend them highly enough, we were kept up to date with everything. Adam, Andy and Matt were very respectful of our home and gave us feedback after each viewing. Claire in the office was very efficient and when the …
5/5
GoogleVery helpful staff across the entire team. I used them to buy my house and sell again 3 years later. Would not hestitate using them again. …
Hi Garry, thanks very much for the feedback, we really appreciate it. From Matt, Clare, Jo and Adam!
5/5
GoogleMove Manager Jo was wonderful on our purchase. Responded quickly to emails and went the extra mile to help get us over the line. Thanks Brockenhurst and special thanks to Jo.😊 …
Hi Dan, thanks so much for taking the time to leave your feedback. Jo will be really pleased to hear your comments! Thanks, Matt
1/5
GoogleDo you want an agent who will appreciate your time and businesses? Keep looking. Appointed and confirmed viewing never happened - no contact, no updates, no nothing. Spent 25 minutes knocking on the door and trying to contact them, then …
Jakub, I am obviously unhappy to read a review of this nature and am sorry that you have felt sufficiently moved to leave it. … More
5/5
GoogleCouldn’t have chosen anyone better to go with! We are currently going through everything to get our flat and our first family home. Emma, the lady who is dealing with us moving has been so wonderful with everything and we are looking forward to moving in to our new place!x Thankyou Emma x
5/5
GoogleWe have purchased a small buy to let property and have been very impressed with the service and local knowledge from the Andover team both in terms of property and rental values. Adam has done a number of viewings and has been very courteous and professional.
5/5
GoogleThe whole team are friendly and informative.
5/5
GoogleRating only, no written review.
5/5
GoogleVery helpful team
5/5
GoogleBig thanks to Adam at Brockenhurst along with the rest of the team. Highly recommend
5/5
GoogleI called to ask information about a property and I would like to thank Emma for being extremely helpful and very friendly. I highly recommend Brockenhurst estate Agents.
5/5
GoogleAndy was helpful with signing my property for marketing. Buyer was found within a few weeks.
5/5
GoogleVery efficient service, with a steady stream of viewers initially and once the offer had been accepted regular updates and action taken in response to my enquiries regarding the progress of the sale. Highly recommended.
5/5
GoogleThanks to the Andover and Whitchurch team at Brockenhurst for selling our house and being so proactive. Great team, great service! Would deffo recommend :)
5/5
GoogleI have found the customer service very good, especially during COVID whilst there has been so many people moving. The Staff have been friendly and helpful. The process has been stress free. Thank you.
5/5
GoogleValued our house quickly and efficiently. Sorted the viewing of the house we want to buy with no fuss and have helped augment the sale with aplomb.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
The six Brockenhurst offices, by town:
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
