5/5
GoogleClare Bladen provided an exceptional service on behalf of Brockenhurst estate agents. Her assessment of our property was fair and accurate based on detailed local knowledge and market conditions. Her friendly professional attitude …
Trusted Agent profile
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Brockenhurst estate agents in Andover, Ludgershall, Oakley and 3 more
★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
Buyers7 reviews
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Our offices
Brockenhurst's six offices, most reviewed first. Each has its own page.
- Brockenhurst Andover1-3 London Street, SP10 2NU367 reviews · 362 on Google (4.6)13 in the last 90 days
- Brockenhurst Ludgershall9 Tidworth Road, SP11 9QD242 reviews · 242 on Google (4.6)9 in the last 90 days
- Brockenhurst OakleyThe Old Post Office, Rectory Road, RG23 7LJ222 reviews · 222 on Google (5.0)0 in the last 90 days
- Brockenhurst Basingstoke8 Buckland Parade, RG22 6JN181 reviews · 173 on Google (4.7)16 in the last 90 days
- Brockenhurst WhitchurchKingsley House, Market Place, RG28 7BH87 reviews · 87 on Google (4.6)3 in the last 90 days
- Brockenhurst Overton21 High Street, RG25 3HB69 reviews · 69 on Google (4.6)0 in the last 90 days
Latest reviews from every Brockenhurst office
Newest first, from every platform, with the office each review is about. First names only.
Google4/5
GoogleBeen renting through Brockenhurst since last year, had a bit of a rocky start at first when getting initial issues sorted in the property, but since then they have been very helpful with any problems I've had. …
5/5
GoogleMatt thank you so much for your support whilst trying to find our new home, I had called a few estate agents within the local area who had advised that they couldn’t add us to their mailing list as they had too many clients already, Matt …
4/5
GoogleA really smooth and speedy process buying through Brockenhurst. Matt gave us some excellent advice when we first viewed our now home and his expertise allowed us to secure the property a couple of days later. Whilst under off, Matt was …
5/5
GoogleWhilst we didn't not end up purchasing a home with Brockenhurst, we were impressed by their service. In particular how professional and friendly Matt was to property viewing requests, he really cared about assisting us with trying to find a …
5/5
GoogleExcellent support, particularly when our buyers pulled out when we had just found a place we liked. They sold our house again within 3 days Brilliant. …
5/5
GoogleToday my husband and i popped into Brockenhurst Estate Agents in Oakley. We were met by Andy and Sue. I can honestly say we had the most pleasant, informative and productive 45mins.. Absolutely no rushing, both Andy and Sue took the time to understand what our needs for this move were. Their knowledge and understanding of surrounding areas helped us tremendously We came away happy and fully focused. Without doubt the Phill and Kirsty of these Parts. Thankyou both.
Agent replied · 26 July 2024
Thanks Melanie for your positive review after popping by our offices. It was a pleasure to meet you and I'm delighted to hear that Sue and I have managed to point you in the right direction. We are really looking forward to being of more assistance in your search. In the meantime, thank you so much for sharing your positive experience by way of this review. Kind regards, Andy.
5/5
GoogleBeen with this agency over 2 years now, and only have good things to say about them. Staff is very polite and always available to help whatever our needs regarding the property.
5/5
GoogleAlways find Paula friendly, efficient and very professional
Agent replied · 26 July 2024
Thanks very much for your kind words Janet. Paula will be delighted to hear your feedback.
5/5
GoogleFriendly service whilst working hard to get the best for all parties involved.
Agent replied · 26 July 2024
Hi Tom, thank you for your feedback. I'm really pleased to have been able to help you and Rosie find your next home. Not long now until moving day! Thanks, Matt
5/5
GoogleA dedicated team who have unique marketing strategies Thank you for your help in selling our property
4/5
GoogleWe find them responsive to any queries we have as landlords. Their marketing seems to be fairly successful.
5/5
GoogleAmazing company with great values and a wonderful team. I'm happy to have a client like them!
5/5
GoogleMy move didn’t always go according to plan, but Clare and Jo were amazing. Would definitely recommend.
Agent replied · 26 July 2024
Thank you for your comments, Clare and Jo will be pleased to hear your feedback.
5/5
GoogleA good quality service with a team who knows their stuff! Great imagery and good data analytics on how the house was being perceived online. Would use again and would recommend to others in Andover area.
Agent replied · 26 July 2024
Sophie, thanks for taking the time to leave this review. We're glad that you've been happy with our efforts particularly with our imagery and analytics. Look forward to working with you again in future!
5/5
GoogleClare and the team are fantastic! They are professional, helpful and courteous. We are currently mid purchase and it’s been smooth sailing so far! Highly recommended.
5/5
GoogleReally enjoyed working with the team at Brockenhurst to sell my home. They stood out from the rest right from the beginning and continued their fantastic service throughout. Highly recommend
5/5
GoogleI have been renting through Brokenhurst for over 3 years. In all that time I have recieved nothing but professional and responsive service, in particular from Paula and more recently Chloe, who has worked really hard to resolve some maintenance issues caused by neighbouring properties. Thank you ladies.
Agent replied · 26 July 2024
Thank you very much for your kind words Nicky, we're really pleased you've been impressed with our service throughout. Paula and Chloe are very grateful for your feedback.
5/5
GoogleThe house we have purchased was listed with Brockenhurst and they have been more than helpful. Cannot fault the service we have received. Matt who we have dealt with the most has been happy to help and answer my never ending questions, day or night. Thank you to Matt and the team for all your help in making our process so easy.
Agent replied · 26 July 2024
Hi Molly, thank you so much for your feedback. It's been a pleasure working with you and Callum and can't wait to hand you the keys to your new home shortly! Thanks, Matt
5/5
GoogleFrom our first contact with Brockenhurst, the purchase of our new home has been a very positive experience. Andy McElligott has managed the complete process in a very professional manner and offers a hugely personal service. He could not have done more for us, liaised with all parties and was incredibly helpful when most needed. We cannot recommend Andy and his team highly enough.
Agent replied · 26 July 2024
Thanks Ian for your lovely review. I am delighted the process has been such a positive one, and the team and I can't wait to hand over the keys to your lovely new home very soon! Best wishes, Andy, Conor and the team.
1/5
GoogleSteer well clear, if you are looking to sell you'll be lucky too. If you're looking to buy you'll be lucky too. Compulsive liers, withold important information, don't respond to emails, too scared to answer the phone. Amazing that a company like this is still in business. Told us we could move in, in December. Didn't mention the current tenants aren't moving out until February though. No customer care. Can't stress this enough LOOK ELSEWHERE Response. Multiple calls were avoided and not responded to and even after they emailed you to say they were pulling out the manager still didn't respond via a call or email and to top that off Brockenhurst emailed them with a 'suitable property' being the one they were due to purchase and were let down.
Agent replied · 26 July 2024
Hi Darren, I’m saddened to read your review and I understand that you must know or be related to, the purchaser? I mention this as you are not party to this transaction we do not know who you are. You are correct when you say that the aim was to move in December , but the tenant living in the property simply changed their mind and would not move out as agreed. This has caused significant upset for our client (the seller) as well as the buyer (your friend/relative?) and is a very unfortunate situation. We sympathise with the buyers, 100%. I can sense your frustration, but it isn’t true that calls weren’t responded to and infact the buyer’s solicitor confirmed the purchaser’s withdrawal from the transaction 4 weeks ago. It is extremely upsetting when people change their minds and other peoples lives are affected, but neither we, your sellers or the solicitors had any control over this. I understand that the buyers have now found a suitable new home and we wish them well.
5/5
GoogleMy letting agent with same property for nigh on 20 years! Always good rent achieved and excellent management and excellent tenants for the most part. Property now sold to latest and final tenant and we all three parties couldn’t be more pleased. A million thanks to all at Brockenhurst for all the years of service and help and good cheer. Best wishes. Janice
5/5
GoogleAlthough we didn't end up purchasing the house we viewed with Brockenhurst Estate Agents, we did want to say how brilliant we thought the viewing with Andy was, we have had many viewings over the past few years, particularly when we were trying to find our current property, and we both came out and felt as though our viewing with you was our best one yet! You were able to give us so much information, the paperwork you provided about the area was fab and you were honest and approachable. Thank you. Ellen and Jake Bassford
Agent replied · 26 July 2024
Thank you, Ellen and Jake, for your kind words! We're delighted to hear that Andy provided such a positive viewing experience. It's great to know you found the information and paperwork helpful. We appreciate your feedback and hope to assist you in the future.
4/5
GoogleWe are in the process of purchasing a property through Brockenhurst Estate Agents and have had a very professional and friendly experience from their team. They tried to be as flexible as possible for arranging viewings when we both work full-time which we really appreciated. The paperwork provided about the property and area was really useful to us and we still refer to it! During this next phase they have been really helpful, allowing things to progress smoothly (so far). Thank you to Alisha, Sarah and the Team.
Agent replied · 26 July 2024
Thank you for your kind words! We're glad to hear Alisha, Sarah, and the team have provided a professional and friendly experience. We're pleased that the flexible viewing arrangements and useful property information have been helpful. We look forward to continuing to assist you smoothly through the next phase of your purchase.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Brockenhurst is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South East
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Want Brockenhurst to help?
Send Brockenhurst a message.
Questions about Brockenhurst
Which Brockenhurst office has the most reviews?
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
Where are the Brockenhurst offices?
The six Brockenhurst offices, by town:
- Andover: 1-3 London Street, Andover, SP10 2NU
- Basingstoke: 8 Buckland Parade, Basingstoke, RG22 6JN
- Ludgershall: 9 Tidworth Road, Ludgershall, SP11 9QD
- Oakley: The Old Post Office, Rectory Road, Oakley, RG23 7LJ
- Overton: 21 High Street, Overton, RG25 3HB
- Whitchurch: Kingsley House, Market Place, Whitchurch, RG28 7BH
What do buyers say about Brockenhurst?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Has Brockenhurst won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
