5/5
Rating only, no written review.
Agent replied · 21 June 2026
Thank you for the 5-star rating! We're thrilled you're happy and look forward to serving you again. Your support means the world to us!

Trusted Agent profile
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★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
Send Brockenhurst a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Brockenhurst's six offices, most reviewed first. Each has its own page.
Brockenhurst is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you for the 5-star rating! We're thrilled you're happy and look forward to serving you again. Your support means the world to us!
5/5
Rating only, no written review.
Thank you for the 5-star rating! We're thrilled you're happy and look forward to serving you again. Your support means the world to us!
1/5
We struggled throughout the process of buying our house with these estate agents. Communication was particularly poor and we spent most of our time chasing them for answers. Most of the time there was never anybody to answer the phones. The estate agents lacked knowledge about the houses we were interested in or failed to bring keys to show us the entirety of the properties. We are still waiting for a response to an email we sent 4 weeks ago and they have ignored our requests to have the for sale sign removed from outside our property. Thankfully, the house we bought sold itself.
Thank you for your feedback. We acknowledge the concerns you've raised and are actively working to enhance our services and communication for a better customer experience.
5/5
We are just coming to the end of our property purchase with Brockenhurst, and have had the very welcome support of the team throughout. Claire and Anji in particular were key in helping us successfully navigate the purchase and buying process and we are looking forward to move into our new home and start our next chapter.
Thank you for sharing your positive experience with us. We're thrilled Claire and Anji could support you through your property purchase. Your feedback truly motivates our team to continue delivering top-notch service. We're excited for your new chapter and hope you thoroughly enjoy your new home. Don't hesitate to reach out if you need further assistance.
5/5
Really helpful team. We are extremely happy with their service with how understanding and flexible they have been to meet our needs.
Thank you so much Tashmiyah Farhat for your kind review! We are delighted to hear that you are happy with our service and that we were able to meet your needs. We strive to provide the best customer service possible and your 5-star rating is greatly appreciated! Thank you for your support!
5/5
We were extremely happy to have used Brockenhurst to manage the sale of our property. Although it took the best part of a year to complete, we received excellent support throughout. At the point of accepting an offer we were then superbly guided through the final phase right up to move day. Great customer service.
Thank you so much for your kind words and 5-star rating! We are so glad to hear that you were pleased with the service you received from Brockenhurst Estate Agents. It is our ultimate goal to ensure that each of our clients has the best experience possible, and we are thrilled to hear that we achieved that for you!
5/5
Great communication and service. Adam took time to talk me through the processes so that I had a good understanding of what to expect. His colleagues have been supportive in helping me progress the sale of my house. Thanks to all the team for all their efforts Edit. I'm now nearing completion and throughout the time of trying to get the sale completed Anji has been brilliant constantly pushing to get things sorted and keeping me informed as best she could.
Thank you so much for taking the time to share your experience with us. We are thrilled to hear such positive feedback and are glad that Adam, Anji, and the rest of our team could assist you throughout the process of selling your home. Your satisfaction is our priority, and it's heartening to know that our efforts to keep you informed and supported were appreciated. We always strive to provide clear communication and exceptional service to all our clients. Your kind words not only motivate us to continue delivering excellent service but also help others to have confidence in choosing us for their needs. We wish you all the best with the completion of your sale and hope to have the pleasure of working with you again in the future. Should you need any further assistance or have any real estate inquiries, feel free to reach out to us anytime.
5/5
Absolutely fantastic experience with buying our house through Brockenhurst. Every member of the team that I have spoken to has been approachable, friendly and professional. Angela, who has been my main point of contact has gone above and beyond to help us. I would definitely recommend them
Thank you for your glowing review! We're thrilled Angela and the team made your home-buying journey enjoyable. Your recommendation is highly valued. We look forward to assisting you again in the future.
1/5
Would never use them again due photo shopping pictures contract not filled out correctly if I could give a minus mark I would
Thank you for bringing your concerns to our attention. We take feedback seriously and are committed to transparency and accuracy in all our dealings. However, our records do not show any recent interactions with our office under your name.
5/5
We have been very happy with the service that Clare and the team have provided in the Ludgershall office. They are always friendly, helpful and professional. We would highly recommend them.
Thank you so much for leaving such a glowing review about our Ludgershall office! We are so pleased to hear that Clare and the team have made you feel so welcome and provided you with helpful and professional service. It means a lot to us that you would highly recommend us and we truly appreciate the 5-star rating. Thank you again for your kind words!
5/5
Over the last 2 years we have purchased 1 house (our forever) and sold 2 with the exceptional team at Brockenhurst Andover. I would and do recommend them to anyone I know. You cannot fault their approach, communication, transparency, honesty and above all their realistic advice on the market. 5 stars and thanks to Clare, Adam, Amy, Angi and the team Malcolm & Faye
Thank you for your kind words, Malcolm and Faye! We are delighted to have been of service to you over the last two years. We really appreciate your 5 star rating and your recommendation of our team. We are proud of our approach, communication, transparency, honesty, and most of all, our realistic advice on the market. We look forward to continuing to provide excellent service in the future! Thank you for your support!
5/5
We bought our new house through Brockenhurst and received a great experience. In hindsight we would've liked to sell through Brockenhurst too. They offered a very friendly and efficient service.
Thank you so much for your kind words, Emma! We're so glad to hear that you had a great experience with us when buying your new house. We would be more than happy to help you sell your new home when the time is right - we strive to make the process as straightforward and stress-free as possible. We really appreciate you taking the time to leave us a 5 star review - it means the world to us!
5/5
Bought a property through Brockenhurst. Throughout communications have been constructive and very professional and have really helped move things along. Amy and especially Anji are a real credit to the company and would thoroughly recommend them.
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our team. We are delighted that Amy and Anji have been so professional and constructive throughout the process of you buying your property. It is inspiring to know that they have been a real credit to our company. We appreciate your kind words and your 5 star rating. Thank you again for your review.
5/5
Brockenhurst have acted for me in respect of both my sale and purchase. They have demonstrated understanding, support & great service in line with my search requirements. Whilst a long and stressful journey, the star of the show at Brockenhurst is Angela Gillies. Her calm professionalism, reliability, dedication, friendliness and approachability have made this process easier to cope with. I am very grateful for this. Thank you Anji and the teams at Whitchurch and Andover.
Thank you so much for your kind words, Cathy! We are delighted that you had such a positive experience with our team. It is always a pleasure to have customers like you and we are thrilled to hear that Angela Gillies was such a star! Your 5-star rating means the world to us and we are grateful for your continued support. Thank you for choosing Brockenhurst Estate Agents.
5/5
Very good in communication throughout the whole process. Thank you Brockenhurst & in particular Angie! Good service folks.
Thank you so much for the fantastic review, Steve! We are really glad that you had a positive experience with us and that Angie was able to provide excellent communication throughout. We really appreciate you taking the time to leave a 5 star review and for your kind words - it means a lot! Thanks again, and we hope to work with you again soon.
5/5
Anji was great , kept me posted every step of the way , I can honestly say I’ve never had a agent so helpful , was a very smooth transaction , I would definitely recommend Anji and the team at Brockenhurst
Thank you so much for your kind words! We are delighted to hear that Anji was so helpful and that the transaction was so smooth. We truly appreciate you taking the time to leave us a 5-star review and we look forward to working with you again soon!
5/5
The whole team at Brockenhurst were incredible, going above and beyond to help us secure a quick sale of our property. A special thank you to Anji who was just fantastic coordinating all involved parties in the chain!
Thank you so much for leaving such a glowing review about your experience with Brockenhurst Estate Agents. We are thrilled to hear that Anji was able to help you secure a quick sale of your property and that the entire team went above and beyond for you. We are so glad to have earned your 5-star rating and we appreciate your kind words and support.
5/5
Rating only, no written review.
Thank you so much for taking the time to leave a review, Catia! We are so pleased to hear that you had a great experience with our estate agency and that you would give us a 5-star rating! It means a lot to us and we truly appreciate it. Thanks again!
5/5
Highly recommend Brockenhurst Estate agents(Ludgershall) - Clare and Angela have been incredible during my sale case. Very professional, efficient and supportive. I would definitely use them again in the future.
Thank you so much for your kind words, Jimmy! We are thrilled you had a great experience with Clare and Angela. We really appreciate you taking the time to leave the review and the five-star rating. We look forward to working with you again in the future!
5/5
The team at the Andover branch have been absolutely fabulous with helping me find a property after my initial property through another agent fell through. Both Adam and Molly worked hard to ensure that I found a property to suit my needs and I’m pleased to say that my purchase is progressing well. They have been great with their communication on this and I would highly recommend them
Thank you so much for taking the time to leave such a positive review about your experience with our Andover branch. We are thrilled to hear that both Adam and Molly were able to assist you in finding a property that met your needs after your initial experience with another agent. Communication is key in the real estate industry, and we are delighted to know that our team was able to keep you informed and make the purchasing process smooth for you. We truly appreciate your recommendation and are grateful for your kind words. Thank you for choosing Brockenhurst Estate Agents and we wish you all the best with your new property. Best regards, Clare and the team, Brockenhurst Estate Agents
5/5
Dealt with Anji at the Whitchurch branch and was highly impressed by her knowledge and efficiency. Highly recommend
Thank you for your high recommendation and kind words about Anji. We're thrilled to hear about your positive experience with her expertise and efficiency. Your satisfaction is our top priority, and we're here for any future assistance you may need!
5/5
I enquired to Brockenhurst mid December when we decided to sell our house (very last minute!) I had a call from James moments after enquiring and he came round that very day to value the house. From the get go James was incredible! He talked me through everything and gave me a fair valuation, he was even patient with my loony children running in and out of the kitchen non-stop throughout our whole chat. After signing papers the whole team came to look at the house so that they all knew the property which I felt was a lovely touch. James kept me updated at every stage during the time that our house was on the market. Our house sold within two weeks which I don't feel would have been possible without the teams hard work and dedication to helping us make that quick sale! I would wholeheartedly recommend James and all of the team and would never use another estate agent!! Thanks again to James and the team!
Thank you for sharing your experience with James and our team at Brockenhurst. We're delighted to have been part of your swift and successful house sale, especially with the challenges of last-minute decisions and lively home life. Your heartfelt recommendation is greatly appreciated.
5/5
Amazing service after a year of difficulties Anj was so supportive and looked after our house sale purchase throughout keeping us fully informed. Would highly recommend Brockenhurst.
We're truly grateful for your kind words about Anj's amazing service and support. It's our commitment to keep our clients well-informed and cared for, especially through challenging times. Your high recommendation of Brockenhurst Estate Agents means a lot to us. Thank you for trusting us with your house sale and purchase.
4/5
I attended 2 viewings with Brockenhurst in the past week, and everyone I spoke to from the lettings team was friendly and knowledgeable. They were very helpful and efficient in answering any questions I had both prior to and during the viewings. Overall, a great experience!
Thank you for sharing your experience with our lettings team at Brockenhurst. We're thrilled to hear about the friendly and knowledgeable service you received during your viewings. Our team strives to be helpful and efficient, and it's great to know we met your expectations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
The six Brockenhurst offices, by town:
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.