Trusted Agent profile
Verified
★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
Send Brockenhurst a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Brockenhurst's six offices, most reviewed first. Each has its own page.
Brockenhurst is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCouldn’t fault anything, great communication, quick at responding, friendly team and had a good amount of knowledge with the properties we’ve seen. Thank you for all your help. Jenny & Kevin
Hi Jenny and Kevin, thanks very much for your positive feedback. Really pleased to hear you've found us both friendly and knowledgeable. It was great working with you both and best of luck in your new home. Thank you from all of us here, Matt
5/5
GoogleWe viewed a property in Basingstoke with Bayleigh and although it wasn't what we were looking for, Bayleigh was a great agent to show us around, not just a case of "come in and ill let you have a look" but properly engaging, very smiley and taking the time to understand what we wanted as seeking buyers. Thanks Bayleigh !
Thank you for your kind review. We're thrilled to hear about your positive experience with Bayleigh. Her dedication to providing exceptional service reflects the core values of Brockenhurst Estate Agents, and it's wonderful to know that she … More
5/5
GoogleThank you to Sarah, Matt, Bailey and Michael for helping us with such a smooth house move. We found you to be honest, helpful and responsive to all our enquiries. We love our new home!
Thank you so much for your kind words, Sapphira! We are so glad to hear that your house move was made smooth and that you are happy in your new home. We are pleased that you found us to be honest, helpful, and responsive. We take pride in the service we provide and your feedback is greatly appreciated.
5/5
GoogleKian is brilliant! He has been super accomadating, always quick to respond to emails and very welcoming to us as first-time buyers. He is knowledgable and has made the whole process clear and easy to understand!
Dear Matthew, Thank you so much for your kind words and 5-star rating! We are so glad that you had a positive experience with Kian and that he was able to make the process of … More
5/5
GoogleEasy , good communication , happy to recommend
Thank you for your review! We're glad you found our communication easy and appreciate your recommendation.
5/5
GoogleBrockenhurst Estate Agent, Basingstoke. Extremely helpful, polite and ver reassuring in stressful times. I would recommend, Matt and Dawn who I had dealing with.
We're very grateful for your praise! Delighted Matt and Dawn provided the help you needed. Your recommendation means a lot to us. Thanks from all of us here!
5/5
GoogleI would 100% recommend brokenhurst estate agents great friendly service and once you have sold Dawn deals with all the legal stuff and keeps you well informed with regular updates and is always on hand to answer any questions she really is a gem well done Dawn I will miss our chats
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with our team at Brockenhurst Estate Agents. Dawn is indeed a gem, and we're glad she was able to assist you throughout the process with her expertise and regular updates.
5/5
GoogleThe first thing is dawn that works there is so lovely and calming..she had a heart of gold but also very very good at her job ..I would tell any one to use Brockenhurst estate agents
Thank you for taking the time to leave such a heartwarming review! We're delighted to hear about your experiences with Dawn and appreciate your kind words about her professionalism and caring nature. At Brockenhurst Estate Agents, we strive … More
5/5
GoogleMy experience with the Basingstoke office has been brilliant from initial contact to completion on my recent sale . I will strongly be recommending them to all my friends and family. A big thank you to Matt, Sarah & Amanda.
Dear Alison, Thank you so much for taking the time to leave us a review. We are thrilled to … More
5/5
GoogleJulie was fantastic while taking my partner and myself around some properties. It felt like we were dealing with an actual person rather than just another estate agent. Massive well done, we will be coming back in the future!
Thank you for your wonderful feedback! We're delighted to hear that Julie provided such a positive experience for you and your partner!
5/5
GoogleEasy , good communication , happy to recommend
Thank you for your review! We're glad you found our communication easy and appreciate your recommendation.
5/5
GoogleEasy , good communication , happy to recommend
Thank you for your review! We're glad you found our communication easy and appreciate your recommendation.
4/5
GoogleBrockenhurst were great from starting the journey to sell our home, all the way through to exchanging contracts. They kept us updated constantly and were easy to get hold of if we had any queries. Would really recommend using them for anyone looking to move home. We would do so again.
Thank you for your kind words! We're thrilled to hear about your positive experience. We appreciate your recommendation and look forward to assisting you again in the future.
1/5
GoogleWould never use them again due photo shopping pictures contract not filled out correctly if I could give a minus mark I would
Thank you for bringing your concerns to our attention. We take feedback seriously and are committed to transparency and accuracy in all our dealings. However, our records do not show any recent interactions with our office under your name.
5/5
GoogleRating only, no written review.
Thank you for the 5-star rating! We're thrilled you're happy and look forward to serving you again. Your support means the world to us!
5/5
GoogleRating only, no written review.
Thank you for the 5-star rating! We're thrilled you're happy and look forward to serving you again. Your support means the world to us!
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave a review, Catia! We are so pleased to hear that you had a great experience with our estate agency and that you would give us a 5-star rating! It means a lot to us and we truly appreciate it. Thanks again!
5/5
GoogleVery good in communication throughout the whole process. Thank you Brockenhurst & in particular Angie! Good service folks.
Thank you so much for the fantastic review, Steve! We are really glad that you had a positive experience with us and that Angie was able to provide excellent communication throughout. We really appreciate you taking the time to leave a 5 … More
5/5
GoogleReally helpful team. We are extremely happy with their service with how understanding and flexible they have been to meet our needs.
Thank you so much Tashmiyah Farhat for your kind review! We are delighted to hear that you are happy with our service and that we were able to meet your needs. We strive to provide the best customer service possible and your 5-star rating is greatly appreciated! Thank you for your support!
5/5
GoogleVery friendly they work to sale your property as soon as they can they are always there for you if you have any inquiries though the sale thank you so much Brockenhurst in andover
Thank you for your review! We're delighted to have supported you through your sale and are always here for any future property needs. Best wishes from the Brockenhurst team.
5/5
GoogleAnji has worked tirelessly to support my house sale. We have now exchanged contracts and I cannot thank Anji enough for her tenacity in obtaining this result for me. 🥰🥰 …
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear about your satisfaction with Anji's dedicated efforts and commitment to your house sale. At Brockenhurst, we pride ourselves on … More
5/5
GoogleWe received excellent service from Anji regarding the sale of our property in Ludgershall. Bev and I would be happy to recommend her and Brockenhurst to any potential customers.
Thank you so much for taking the time to share your positive experience with our estate agency. We are delighted to hear about the exceptional service you received from Anji during the sale of your property in Ludgershall. … More
5/5
GoogleAnji was great , kept me posted every step of the way , I can honestly say I’ve never had a agent so helpful , was a very smooth transaction , I would definitely recommend Anji and the team at Brockenhurst
Thank you so much for your kind words! We are delighted to hear that Anji was so helpful and that the transaction was so smooth. We truly appreciate you taking the time to leave us a 5-star review and we look forward to working with you again soon!
5/5
GoogleWe have been very happy with the service that Clare and the team have provided in the Ludgershall office. They are always friendly, helpful and professional. We would highly recommend them.
Thank you so much for leaving such a glowing review about our Ludgershall office! We are so pleased to hear that Clare and the team have made you feel so welcome and provided you with helpful and professional service. It means a lot to us … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
The six Brockenhurst offices, by town:
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
