1/5
The amount of issues Iβve had I would be here all night! If I could give no stars I would. The worst experience Iβve ever had to deal with!

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1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Brockenhurst's six offices, most reviewed first. Each has its own page.
Brockenhurst is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
1/5
The amount of issues Iβve had I would be here all night! If I could give no stars I would. The worst experience Iβve ever had to deal with!
5/5
Just want to say a big thank you to Sue who was very professional, knowledgeable and friendly in helping me with trying to find my new home. I would recommend this estate agents
Thank you for recommending us and praising Sue's professionalism and knowledge in your home search. Much appreciated!
5/5
Brockenhurst dealt with the sale of my dad's house, would highly recommend them was a quick sale, very professional and kept us well informed, particularly David and Michelle was amazingly stress free.
Thank you for your wonderful feedback! We're delighted to hear that your experience with Brockenhurst during the sale of your father's house was so positive. We strive to make every sale as smooth and stress-free as possible, so it's fantastic to know we achieved that for you. We appreciate you highlighting David and Michelle's efforts. They, along with our entire team, are committed to providing professional service and keeping our clients well-informed throughout the process. Your recommendation means a lot to us, and we're grateful you took the time to share your experience. Should you need our services in the future, we'll be here to assist you with the same dedication and care. Thank you again for choosing Brockenhurst!
5/5
From start to finish the team at Brockenhurst were brilliant. A special thanks must go to Michele (move manager) for her tenacity, understanding and lovely personality. Team Brockenhurst are outstanding and I wouldnβt recommend anyone else.
Thank you so much for your kind words and 5-star rating! We are thrilled you had such a positive experience with our team at Brockenhurst Estate Agents. We are especially grateful for your mention of our move manager, Michele, and her tenacity, understanding, and lovely personality. We strive to provide the best customer service so we are glad to have satisfied your needs. Your review means the world to us and we thank you for taking the time to leave it.
4/5
Primarily dealt with Samantha Roper , brilliant response, very good communication skill, very altruistic and ackβed my emails so swiftly when necessary. Agents got very good bunch of very talented and experienced staffs. So far so happy as a home owner. Thank you for your continuous supports and services.
Thank you so much for taking the time to leave a review for Brockenhurst Estate Agents. It was an absolute pleasure working with you during your home buying process. We are thrilled to hear that Samantha Roper provided you with brilliant service, excellent communication skills, and swift responses to your emails. We are proud to have such a dedicated and talented team of staff who are committed to providing exceptional service to all our clients. We are delighted to know that you are happy with your new home and we are grateful for your continuous support and trust in our services. Thank you for choosing Brockenhurst Estate Agents and we look forward to assisting you with any future property needs.
5/5
A massive thank you to Anji, she has been amazing from start to finish and keeping everyone up to date with proccedings, we couldn't of done with out you πππ β¦
Thank you so much for your kind words and for taking the time to leave a review, Gayle! We are delighted that you had such a great experience with Anji. We strive to provide the best service possible and your 5-star rating is a testament to that. We are grateful for your support and we look forward to working with you again in the future.
5/5
I would like to Thank Michelle for all her help and support with my recent house purchase., She made sure that I understood the processes and kept me informed on a regular basis, She made every effort to make the journey as least stressful as possible.
Thank you so much Amanda! We are so glad to hear that Michelle was able to help and support you through your house purchase. We are very proud of the team here at Brockenhurst Estate Agents and appreciate the 5 star rating you have given us. We look forward to continuing to provide quality services in the future. Thank you again for your kind words.
5/5
Bought our first home with Brockenhurst recently. Had a great experience with Dave Burrows and the team in Whitchurch. Always quick to respond and helpful with any questions and were trustworthy. Would highly recommend Brockenhurst Estate Agents.
Thank you so much for your lovely review, Bianca! We are delighted to hear that you had a great experience with Dave and the team in Whitchurch. We strive to provide our clients with a trustworthy and helpful service, and it's wonderful to hear that we achieved that for you. Your 5 star rating means a lot to us, and we are so pleased that you would highly recommend us to others. Thank you for choosing Brockenhurst Estate Agents!
5/5
Rating only, no written review.
Thank you for taking the time to leave us a 5-star rating! We're thrilled that your experience with us was positive. While we'd love to know more about what you enjoyed, we greatly appreciate your feedback. If there's anything we can do to assist you further, please don't hesitate to reach out.
5/5
Many thanks to all in the Whitchurch office. The agents were always very helpful, encouraging and prompt in responding They got us through in a difficult housing market..and we all learnt a thing or two about the legal pitfalls of septic tanks!
Dear Nigel and Maddy Winter, thank you so much for taking the time to leave such a kind review for our Whitchurch office. We are delighted to hear that our agents were helpful, encouraging, and prompt in responding to your needs. We understand that the housing market can be challenging, and we are glad that we were able to assist you in navigating it successfully. Our team strives to provide the best service to our clients, and we are happy to hear that you were satisfied with our services. We appreciate your business and are grateful for the opportunity to work with you. Thank you for choosing Brockenhurst Estate Agents. Best regards, Matt
4/5
We bought our current house through Brockenhurst 17 years ago and, therefore, decided to use them again for our sale. We have been mostly happy with the service we have received from the team. Michelle has been fantastic in keeping us informed at every stage of the, sometimes stressful, process. Thank you.
Thank you for your long-standing trust in Brockenhurst. We're pleased you've been mostly happy with our service during your recent sale. Michelle's dedication to keeping you informed throughout the process reflects our commitment to client care. We appreciate your feedback and thank you for choosing us again after 17 years.
5/5
Michele and the team couldnβt have been more supportive and reassuring through what is always a stressful process. Thank you so much Michele!
Thank you so much Jenny for your kind words and for rating us 5 stars! We are so pleased to have been able to provide you with a supportive and reassuring experience throughout what can be a stressful process. We truly appreciate you taking the time to leave us a review and we look forward to being of service to you again in the future.
1/5
I have great concerns about how this Estate Agents treat the eldery, with bullying and intimidation tactics. My request to speak to the MD about these concerns has been ignored.
5/5
Rating only, no written review.
Thank you so much for taking the time to leave us a review and for choosing Brockenhurst Estate Agents for your property needs. We are thrilled to hear that you had a positive experience with our services and that you were happy enough to give us a 5-star rating. It means a lot to us to know that we have met your expectations and provided you with excellent service.
5/5
Excellent experience, James was a great support and very professional in all of the moving process
Thank you so much for taking the time to leave us a review and for giving us a 5-star rating. We really appreciate your kind words about James, and we are glad that you had a great experience with us. It is wonderful to hear such positive feedback, and we hope to continue to provide excellent services to our customers.
5/5
Brockenhurst managed our recent home move and they were professional in all matters. The communication was always available and we felt kept in the loop at all times.
Thank you so much for your kind words and for rating us 5 stars! We are very pleased that you felt our team was professional and that you were kept up-to-date with the process. We strive to provide the best service to all our customers and your feedback is much appreciated.
5/5
Absolutely first class service from Andy, Michelle and team helping us to sell our Overton home. Clear strategy and realistic advice from the off. Timely updates throughout, never needed prompting and all backed up by efficient team ensuring transaction / process was made as clear as possible. Thank you Brockenhurst.
Thank you so much for taking the time to leave a review! We are honored to hear that Andy, Michelle and the team provided you with such excellent service throughout the process of selling your Overton home. We strive to make the transaction process clear and efficient for all of our clients, and it's wonderful to hear that we were able to achieve that for you! Your 5-star rating is greatly appreciated and we are so happy that we were able to make your experience with us a positive one. Thank you for your kind words and for choosing us.
5/5
Great service from Sam super helpful !
Thank you for the great feedback! Weβre really pleased to hear Sam was so helpful and provided such a good service. Weβll be sure to pass your kind words on to him.
5/5
Sam provided a very professional and quality service, she was so helpful and went above and beyond to answered all my questions. Thank you
We appreciate your feedback! Delighted to hear Sam's professionalism and dedication exceeded your expectations. Thank you for choosing us.
5/5
I had a great experience with Samantha who who very professional through the process of viewing and documentations. Great customer service support.
Thank you for your positive feedback. We're delighted to hear about your great experience with Samantha and the professional service you received. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future.
5/5
Such an amazing experience using brockenhurst would definitely recommend , when buying our house we dealt with Andy and couldnβt fault him he was amazing at going above and beyond to help us find what we was looking for , Thankyou
Thrilled with Brockenhurst and Andy's exceptional service in finding our dream home. Highly recommend for their dedication and going above and beyond. Thank you!
5/5
We have had a fantastic experience with Brockenhurst. They are a very approachable team and Michele, in particular, has been extremely helpful with all our queries. Her positive approach has made the stressful process of moving house a lot more manageable and we are very excited about the next chapter. Thank you all!
Thank you so much for your kind words, Amy! We are so glad you had a positive experience with us at Brockenhurst Estate Agents and that Michele was able to make the process of moving house less stressful. We appreciate you taking the time to leave a 5-star review and your feedback is invaluable to us. We look forward to helping you in the next chapter of your journey.
5/5
Molly has been really professional, sheβs listened to my individual needs and follows up diligently on any questions I may have. A real credit to the company.
Thank you for your review! We're delighted Molly met your needs with such professionalism and care.
5/5
Very helpful and friendly staff every time I'm on the phone to Brockenhurst. Thank you Adam, Molly and Clare. Adam has a lovely way about him and is extremely approachable, that shone through as soon as he stepped into the house we viewed.
We're overjoyed to hear about your positive experiences with our team! Adam, Molly, and Clare are indeed dedicated to providing a friendly and approachable service. It's wonderful to know Adam's demeanor made such a great impression during your house viewing. Your appreciation is greatly valued, and we'll be sure to pass on your compliments to the team. Thank you for choosing Brockenhurst, and we're always here to assist with any future needs.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
The six Brockenhurst offices, by town:
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.