Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleJames was amazing from the minute we saw our new home go up for sale online all the way through to putting an offer in.
James worked late, answered messages whenever we had any and was so informative about every step. Then save us a very smooth handover to his colleague Anji who has also been amazing so far.
I would recommend James and Brockenhurst Estate Agents a million times over
Amy · 28 January 2024 · Brockenhurst Andover
Agent replied · 26 July 2024
We're absolutely delighted to hear about your exceptional experience with James and Anji! Their dedication to providing informative and timely service exemplifies Brockenhurst Estate Agents' commitment to our clients. We're thrilled they could assist you smoothly from viewing to offer stage.
Your recommendation means the world to us. Thank you for sharing your positive experience, and we look forward to continuing our excellent service with you.
★★★★★ 5/5
GoogleWe recently viewed a house in the Andover area with Brockenhurst Estate Agents, we were greeted by James who was very kind, polite and presentable and answered all of our questions throughout the viewing. He gave us some great advice, and some important details regarding the property, he was very knowledgable and prepared. We are looking forward to working with James and the rest of the team to help us find our first home. Brockenhurst seem like a very organised agent, and have both the seller and buyer in mind. Great service.
Lewis · 29 December 2023 · Brockenhurst Andover
Agent replied · 26 July 2024
Thank you so much for your kind words, Lewis! We are delighted that you had such a positive experience with James, and we are thrilled that you are looking forward to working with us to find your first home. We take pride in providing the highest quality service to both sellers and buyers and it's fantastic to hear that you felt we achieved this. We appreciate your 5 star rating and look forward to being of further assistance.
★★★★★ 5/5
GoogleReally positive experience with Sarah and the team on both the selling and buying side of the process. Enthusiastic with an honest, straightforward approach - you can see why they are successful.
Colin · 29 December 2023 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
Thank you so much for your review, Colin! We are delighted to hear that you had a positive experience with Sarah and the team at Brockenhurst Estate Agents. We strive to provide an honest and straightforward approach with every customer, and it's wonderful to see that you have recognised this. We appreciate your 5 star rating and your kind words!
★★★★★ 5/5
GoogleAngela at Brockenhurst was excellent throughout the process, keeping everyone informed and pushing things through.
Rupert · 29 November 2023 · Brockenhurst Whitchurch
Agent replied · 26 July 2024
Thank you so much for leaving us such a wonderful review, Rupert! We are so glad to hear that Angela was helpful and kept everyone informed throughout the process. We truly appreciate your 5-star review and your kind words.
★★★★★ 1/5
GoogleWould never use them again due photo shopping pictures contract not filled out correctly if I could give a minus mark I would
John · 30 October 2023 · Brockenhurst Andover
Agent replied · 26 July 2024
Thank you for bringing your concerns to our attention. We take feedback seriously and are committed to transparency and accuracy in all our dealings. However, our records do not show any recent interactions with our office under your name.
★★★★★ 5/5
GoogleI had a viewing today with Molly, rental team, at a local property and I must say she is amazing at her job. She really helped to sell the property to me and had the answer to any questions that I had. She was very professional and …
Tanya · 15 October 2023 · Brockenhurst Ludgershall
★★★★★ 5/5
GoogleThese people are simply amazing. Each individual contributes to a very organised and efficient team. Hannah in rentals (has really been tested), she has shown nothing but strength, patience and professionalism. Clare- has put us in an …
Narell · 15 October 2023 · Brockenhurst Ludgershall
★★★★★ 5/5
GoogleI came across Brockenhurst Estate Agent by word of mouth. I found they are highly skilled and very professionals. Their work is second to none! I found an Each of the staff have their own way of working together or use their own initiative …
Beautiful · 15 October 2023 · Brockenhurst Ludgershall
★★★★★ 3/5
GoogleI am new to the rental market. I needed to find a place really fast. Initially, they were fast and responsive. It was a bit frustrating that the process of renting wasn't fully explained to me and I found out by trial and error that added …
Robert · 15 October 2023 · Brockenhurst Ludgershall
★★★★★ 1/5
GoogleAvoid this estate agent at all costs. This has been one of the worst experiences we have ever had with any supposed “professional” company. The lack of integrity and transparency from the agents is truly unbelievable. We asked to end the …
Nikki · 15 October 2023 · Brockenhurst Ludgershall
★★★★★ 5/5
GoogleMyself and my partner sold our house and brought our house through brockenhurst. We found them to be very professional, always available to talk to us, alway willing to help in anyway they could. …
Penelope · 8 October 2023 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
Hi Penelope, thanks very much and it's been a pleasure working with you and I'm delighted we were able to find your home. All the best from the team here and particularly from me! Thanks, Sarah
★★★★★ 1/5
GoogleI don't usually write reviews, but we had a very poor experience trying to buy a house advertised by this agency. …
Marius · 8 October 2023 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
I'm genuinely sorry to hear about your experience. We value your feedback and deeply regret falling short. We are committed to improving and hope to regain your trust in the future.
★★★★★ 5/5
GoogleBrockenhurst Estate Agents are a fantastic team, headed by Sarah who we had alot of dealings with, nothing is too much trouble, encouraged us to ask as many questions as we needed and had all the answers, Sarah also helped us in other …
Ian · 8 October 2023 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
Thank you so much for your review, we all really appreciate it and we're pleased that you enjoyed working with us. From Sarah, Bayleigh, Matt and the team!
★★★★★ 5/5
GoogleEveryone we've spoken to at Brockenhurst Estate Agents have been amazing at sorting things out for our us, especially Matt who picked our house purchase up towards the end. Very pro active, friendly and have made the moving process much …
Olivia · 8 October 2023 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
Hi Olivia, thanks so much for the feedback. The team have enjoyed working with you and it's been great to have had a hand in the final stages. Hope you're enjoying your new home! Thanks, Matt
★★★★★ 4/5
GoogleI recently reviewed 2 properties with the team and on each occasions they were very professional they immediately confirmed the appointments and sent reminders. …
Chris · 8 October 2023 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
Hi Chris, great to hear you've had such a good experience with our team, particularly to see we've been keen to understand your exact needs. Thank you for your feedback. Even better to read you've had the same experience with all of the … More
★★★★★ 5/5
GoogleWe had the pleasure of dealing with Matt at Brockenhurst Estate Agents during the early months of 2022. We had a complex and challenging move and Matt and his team worked extremely hard throughout the entire process. We cannot stress how …
Belinda · 8 October 2023 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
Hi Belinda, thank you so much your review. The move certainly wasn't straightforward! We're all really pleased to read your comments about how professional and friendly our team were. It was an absolute pleasure to be able to hand you both … More
★★★★★ 5/5
GoogleThe team working at Brockenhurst estate agents is what makes this company so special, they are always friendly and go above and beyond for their clients! Special shout-out to Matt who was my main contact, he was always so helpful and would …
Natshollyx · 8 October 2023 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
Hi Natalie, thank you for your review. It's been an absolute pleasure to work with you (from all of us here!) and really pleased that you've found us to 'go above and beyond' and also a massive thank you for my shout out! Thanks, Matt
★★★★★ 5/5
GoogleSarah was very lovely and helpful in selling the property to us
Matt was extremely helpful and informative throughout the process. Any small bit …
Carly · 8 October 2023 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
Dear Carly,
Thank you so much for taking the time to review Brockenhurst Estate Agents. We … More
★★★★★ 5/5
GoogleI'm selling my house and looking to buy a bigger one. Sarah and Matt have been showing me properties of interest and I really like their professional manner and approach as they seem to try to do the best for their clients but also be fair …
Monica · 8 October 2023 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
Hi Monica, thank you very much for your review. It's been a pleasure to show you both around the properties and we're delighted you've found our advice useful. Sarah and I will continue to work with you to ensure we find you the perfect home to move to. Thanks you again from all of us here in Basingstoke! Thanks, Matt
★★★★★ 5/5
GoogleWe're first time buyers and Matt, Bayleigh and Sarah and Brockenhurst have been a joy to work with. Communication is superb, they are all so understanding and answer our many questions with the home-buying process being so new to us. They …
Anil · 8 October 2023 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
Hi Anil, thank you both for your kind words. We were all really pleased to read your comments and similarly we've found it a pleasure to work with you throughout. Fantastic to hear you've found us transparent and knowledgeable, something we all feel is particularly important. Thank you again for your recommendation! Thanks, Matt
★★★★★ 4/5
GoogleWe decided to sell through Brockenhurst due to how friendly and helpful Matt and the team were. The first week or so we had great communication setting up photos, viewings, up to the point of offer. Sadly after we accepted an offer the …
Liz · 8 October 2023 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
Thank you for your review. We're glad to hear that Matt and Sarah's service was appreciated, but we regret that the communication later in your journey fell short of your expectations. … More
★★★★★ 5/5
GoogleI found the viewings arranged by Matthew and Bayleigh to be enjoyable and informative and after my offer was accepted on a house they found for me, they both acted professionally with every query I had over the 3 months plus process. …
Richard · 8 October 2023 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
Thank you so much for your kind review, Richard. We really appreciate you taking the time to share your experience with us. It's great to hear that you had a positive experience throughout the process. We thank you for your 5-star rating … More
★★★★★ 5/5
GoogleCouldn’t praise the team more. Such a genuinely nice group of people. House sold prior to being ‘on the market’ within days and helped line us up several viewings quickly until we found the right place. …
Lois · 8 October 2023 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
Thank you so much for your kind words, Lois! We're delighted to hear that our team was able to help you find the perfect property and make the whole process as smooth as possible. We really appreciate your recommendation and your five star rating. Thank you for taking the time to leave us a review - it means a lot to us.
★★★★★ 5/5
GoogleWe’ve had an absolutely fantastic service from everyone at Brockenhurst during the process of selling our house and would recommend to anyone looking to sell their property or purchase another. …
Stacey · 8 October 2023 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
I hope this message finds you well and settling into your new home. Firstly, I wanted to extend my heartfelt thanks for taking the time to write such a comprehensive and positive review about your experience with Brockenhurst. It is … More
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