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★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Brockenhurst's six offices, most reviewed first. Each has its own page.
Brockenhurst is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2026, 2020.
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI'm so glad we decided to give Brockenhurst a try. After being sat on the market for along time with nothing happening, and having had a very stressful year. We decided to switch to Brockenhurst. The team are fantastic I love that after the …
Hi Nicola, Thank you so much for taking the time to write such a wonderful and detailed … More
5/5
GoogleMy experience with Brockenhurst Estate Agents was brilliant from start to finish. Sarah in particular was very kind, caring and very professional and she listens. I didn’t feel pushed into anything. Sarah and the team are excellent …
Thank you so much for your kind words, Ann-Marie! We are so pleased to hear that your experience with Brockenhurst Estate Agents was so positive and that Sarah was able to provide you with such excellent care and support. We are thrilled to … More
5/5
GoogleWe are just coming to the end of our property purchase with Brockenhurst, and have had the very welcome support of the team throughout. …
Thank you for sharing your positive experience with us. We're thrilled Claire and Anji could support you through your property purchase. Your feedback truly motivates our team to continue delivering top-notch service. We're excited for your … More
5/5
GoogleFor many years I have never been very pleased with any dealings I have had with estate agents but now that has all changed since finding Brockenhurst From day one and meeting Clare their work has been faultless their feedback from all …
We're truly heartened to hear that your experience with Brockenhurst has positively changed your perspective on estate agents. It's wonderful to know that Clare and our team's informative and up-to-date feedback have made such a difference. … More
1/5
GoogleWe struggled throughout the process of buying our house with these estate agents. Communication was particularly poor and we spent most of our time chasing them for answers. Most of the time there was never anybody to answer the phones. The …
Thank you for your feedback. We acknowledge the concerns you've raised and are actively working to enhance our services and communication for a better customer experience.
2/5
GoogleHad high hopes for this estate agent as we had some very good viewings with them and got on with the staff that we viewed with. However, when it came to actually trying to buy a property it was very disappointing. An issue came up with the …
We sincerely apologise for the communication challenges you experienced and appreciate your candid feedback. Our team is committed to enhancing our processes for better client experiences. We regret that your journey with us didn't meet … More
5/5
GoogleGreat communication and service. Adam took time to talk me through the processes so that I had a good understanding of what to expect. His colleagues have been supportive in helping me progress the sale of my house. Thanks to all the team …
Thank you so much for taking the time to share your experience with us. We are thrilled to hear such positive feedback and are glad that Adam, Anji, and the rest of our team could assist you throughout the process of selling your home. Your … More
5/5
GoogleMy partner & I are in the process of buying our first house with Brockenhurst Andover, and they’ve been fantastic. Adam showed us around 2 houses (one being our future home) and answered any questions we had. The rest of the team have also …
Thank you for sharing your first-time buying experience with us! We're delighted to hear that Adam and the rest of our team at Brockenhurst Andover have been instrumental in your journey. Your recognition of our professionalism and … More
5/5
GoogleClare and her team really are fantastic. They kept me up to date throughout the selling process. Always polite and professional whilst still being personable, caring and understanding of my difficult and emotional journey in selling this …
We're incredibly grateful for your heartfelt feedback. It's fantastic to hear how Clare and her team at Brockenhurst Andover provided you with such professional, caring, and understanding service during your selling journey. Ensuring a smooth and responsive process, especially in challenging market conditions, is our top priority.
1/5
GoogleVery bad experience photo shopped pictures would never recommend this branch ever
Thank you for taking the time to leave a review, John. We apologise for the photography not meeting your expectations and we are sorry to hear that you had a bad experience. We take feedback seriously and we strive to make sure our customers have a positive experience. We appreciate your input and we will use it to improve our services. Thanks again for your feedback.
5/5
GoogleI found Brockenhurst to be very proactive in marketing my house, and all of the team in the Basingstoke office were friendly, polite and approachable throughout the selling process. Their commission rate was competitive, and I was very happy with their service from start to finish.
Thank you so much for your kind words, Lynne! We are delighted that you found our service to be proactive and friendly throughout the entire process. We are also pleased that you felt our commission rate was competitive. We are very grateful for your 5-star rating and we appreciate your support.
5/5
GoogleJames from the Brockenhurst team made the process as seamless as possible by regularly following up with the sellers solicitors and providing us with key updates along the way (especially when we didn't hear from our own solicitors). Amazing communication and excellent support provided throughout. Thank you for going above and beyond!
5/5
GoogleWe switched to Brokenhurst last year for the sale of our house in Overton and since we moved over to Brokenhurst the team have had a thorough and efficient approach to helping us through the process. We are now SSTC with a solid first time buyer and we couldn't be happier! We'd like to specifically thank Beth and James for their attentiveness on our search for our next home, ensuring we got first views of some great properties around Overton. We have been kept up to date with everything throughout and that was essential to us. We feel we have been well looked after and would highly recommend to friends around Overton!
Thank you for your wonderful review! We're thrilled to hear Beth and James provided thorough and efficient service, helping you secure a solid first-time buyer and assisting with your next home search. Keeping you updated was our priority. We appreciate your recommendation and are glad to have made your experience positive!
5/5
GoogleI would highly recommend Brockenhurst. They were extremely efficient when dealing with our sale and purchase. They kept us in the loop and helped us get over the line at the end of the process. Sarah, Beth and Karen couldn't be more helpful. They were always able to make themselves available for an extra viewing or a reassuring phone call.
Thank you for your recommendation! We're glad to hear Sarah, Beth, and Karen provided efficient and helpful service during your sale and purchase. Keeping you informed and supported was our pleasure. We appreciate your kind words!
5/5
GoogleJames at Brockenhurst has been excellent in both selling our home and also helping us try and find our next home. Whilst we ultimately opted for an onward purchase elsewhere, James continued to keep us informed on new properties coming to market, as he took the time to understand our desires. A very personable and friendly approach throughout, something we greatly appreciated and respected.
Thank you for your kind review! We're delighted to hear James provided excellent service in selling your home and assisting with your search. His personable and friendly approach is something we pride ourselves on. We appreciate your feedback and wish you the best in your new home.
5/5
GoogleWe had a very good experience of dealing with Brockenhurst. Despite the uncertain market, we were sold very quickly, and had a good second offer too. The first buyers pulled out as their sale collapsed, but Andy and James were on it straight away, and within 24 hours they had shown our second offer viewers round for a second chance viewing, and we had a new offer within 72 hours. We are so glad we chose them to help us.
Thank you so much for your kind words and for taking the time to leave us a review, Warren! We are delighted to hear that you had a positive experience with us and that we were able to help you sell your property quickly. We are especially glad to hear that our efforts paid off and that you were able to accept an offer within 72 hours. We are thrilled to have earned your 5 star rating and we are grateful for your support.
5/5
GoogleWe decided to delay posting due to previous experiences with estate agents..they start well then seem to drop off?? Not so with this company! They are the ultimate professionals and the main difference...they really care about you. We have had some difficulties with our sale and purchase but Andy has been brilliant and helped us throughout. Always there to discuss and constantly updating us. Nothing is too much trouble. When he hasnt been available, someone else from the team has helped out. Would highly recommend. Thank you!
Hi Susan, Thank you so very much for the lovely review! I'm so delighted you're pleased with the service and we've changed your perceptions of estate agents. Best wishes with the move. Andy.
5/5
GoogleFantastic estate agents, really personable and always willing to help. We mostly dealt directly with Andy and he was very open and honest and helped us with our 1st time buyer questions! Of which there were many! The process has felt very smooth and when it comes to buying again, definitely would use these estate agents if we can! :) Thank you!
Hi Becky, thank you so so much for the lovely review! It’s been a pleasure helping you secure your beautiful first home (what a garden by the way!). We’d love to help again in the future… but I hope in the meantime you get to enjoy the new place for a little while before I get the chance to help again! Best wishes, Andy and the team.
5/5
GoogleHaving asked three estate agents to provide a quote for my mums probate property, Brockenhurst were by far the best. Why? They had excellent knowledge of the local market, a lovely shop front in Oakley and were professional and friendly. They even made a short video for the Oakley Facebook Group which had a lot of views. Every step of the way they were helpful and provide a first-class service. I can highly recommend them if you are thinking of selling a house in Oakley.
Hi Tanya, Thank you so much for the positive review. It's lovely to hear we've delivered the 5-star service we aim to provide, and thank you for sharing your experience for others to see. Best wishes, Andy and the team.
5/5
GoogleWe have been very impressed with the service Andy McElligott, at Brockenhurst, has provided, right from the start. We contacted a couple of Estate Agents initially, but after his first visit we had no hesitation in choosing Brockenhurst. He already had a suitable bungalow "up his sleeve" for us at that first visit, and worked hard to help us to finally purchase it. It was a wise move to suggest we move our viewing date forward by a week in order to be in a good position to purchase the bungalow. Within 11 days of our house going on the market, we had a buyer, and after a further week we had an agreement to buy the bungalow. He has always been a friendly presence on the end of a phone and we would be happy to recommend Brockenhurst to others.
Hi Colin, thank you so much for the positive review! I'm so delighted for you and Rosie that we've secured the bungalow you wanted. The team and I are excited to handover the keys in November, and if we can offer any more help in the meantime, please do not hesitate to contact me. Best wishes, Andy and the team.
1/5
GoogleListed with Brokenhurst after finding a house they were selling that we liked. Photos, EPC and floorplan was prompt and done by an external company. After our house was on the market we had a viewing, brilliant! After being promised a particular estate agent to do the viewing; we had to do the viewing ourselves! This was an inconvenience as we specifically went for an estate agent who deals with this. If I knew it was going to be the case I would have gone with Purple bricks, saved myself 5k and still done the viewings myself. This issue repeated for further viewings from our buyer And again when it came to our open day we were given a different estate agent to the one we were promised - so had to waste more time explaining and showing our house to another estate agent. Communication was another disappointment. We were dealing with an agent who left the company overnight and failed to store our information and send off very important forms. We thought we’d lost our sellers! Furthermore, the for sale sign ok the house we bought from brockenhurst didn’t get changed to sold until I chased a long time after. Lots of unnecessary stress which nobody needs. We will not recommend and will definitely think twice about buying through brockenhurst in the future.
Deeply sorry for the inconveniences during your experience with us. We're taking your feedback seriously to improve our services.
5/5
GoogleI hope I won’t be moving again soon, but in the event that I do, I’ll be calling Andy at Brockenhurst again. I’ve experienced how stressful moving can be, but this time was worlds apart from before. Andy and the team took on all the “heavy lifting”, kept communication open and reassured me every step of the way. It’s clear they are an experienced and extremely customer focussed group. My old home sold within the desired time frame and Andy provided the white glove treatment. I’ve recommended the agents to everyone even thinking about moving in the area and will continue to do so! Couldn’t have asked for a better service, thanks team.
Grateful for your trust in Andy and our team at Brockenhurst. We're thrilled to have eased your moving experience with our dedicated service. Thanks for recommending us, and we're here for you anytime in the future!
5/5
GoogleI would recommend Brockenhurst Estate Agents without reservation. I sold my late parents’ home with them, and the service from start to finish has been excellent. The manager, Andy, is amazing! And he is supported by a brilliant team of professionals. When I first put the property on the market, I was very emotional about it. Andy spent time to listen and talk through the selling experience. He absolutely understood the emotions involved in selling a property, and he was a complete star. I had an offer on the first day of marketing and Andy kept in contact throughout the selling process. He was supportive and offered good, impartial advice. As it happened, I encountered many problems with the property, which was very stressful. However, Andy at Brockenhurst was always at the end of the phone to listen. He always went above and beyond to help out, and I am very grateful for his help. I truly believe this service could not be matched by any other Estate Agent. Brockenhurst have been exemplary and I would recommend them 100%. Thank you to Andy and his team.
Thank you Peter for your kind words and lovely review. Merry Christmas, from Andy and the team.
5/5
GoogleReally helpful supportive agency who go the extra mile
Thank you so much for your kind words and 5-star rating! We are delighted to hear that you found us to be helpful and supportive. We are always striving to go the extra mile to ensure our customers have a positive experience and your feedback is greatly appreciated. Thank you again for leaving such a wonderful review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
The six Brockenhurst offices, by town:
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2020.
