Trusted Agent profile
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★★★★★
1,167 reviews across 6 offices and 3 platforms
Brockenhurst has six offices, in Andover, Ludgershall, Oakley, Basingstoke, Whitchurch and Overton. Together they have 1,167 reviews on three platforms, rated 4.7 out of 5 overall.
1,154
Reviews on Google
All 6 offices
5
Reviews on Yell
All 6 offices
8
Reviews on The Trusted Agent
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We really appreciated the excellent service your company gave us selling our family home. We had timely feedback and was kept in the loop regarding all the ...Read the review from sellers
I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ...Read all 7 from buyers
Brockenhurst's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleProfessional and Pro-active. We liaised with a number of Estate Agents in the sale and purchase of our home and are really glad we chose Brockenhurst. At every point they have behaved with …
Thank you so much for your kind words and taking the time to share your experience. We're thrilled to hear that you felt supported and well-guided throughout your sale and purchase. It’s our goal to provide a professional and proactive … More
5/5
GoogleMoving home is probably one of the most stressful times in your lifetime, but we can honestly say that the whole Brockenhurst team make it so much easier. Matt was excellent from the very start talking me through the entire process, from …
Thank you so much for taking the time to write a review of your experience with Brockenhurst Estate Agents. We are thrilled to hear that you found our team to be excellent and that we were able to make your move easier during this stressful … More
5/5
GoogleSelling and buying a new house is a very stressful time, but the team at Brockenhurst made it so much easier! Matt was brilliant from day 1 spending plenty of time talking to me and answering my many questions with patience. The team were …
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that our team at Brockenhurst made the process of selling and buying a new house easier for you. We understand that it can be a stressful … More
5/5
GoogleWe’ve had such a brilliant experience buying our first home with Brockenhurst. Every member of the team we’ve worked with was extremely helpful, professional and friendly. In particular, Dawn was excellent and made sure that we were always …
Thank you so much for your wonderful review, Rosie! We're thrilled to hear about your brilliant experience buying your first home with Brockenhurst. It's fantastic that you found our entire team to be helpful, professional, and friendly … More
5/5
GoogleWe viewed a house and had our house appraised by Adam. He was very professional and we were really impressed by his knowledge, enthusiasm and dedication to sellers and potential buyers. He explained the selling process to us well, and …
Thank you so much for taking the time to leave a review for our agency. We are delighted to hear that you had a positive experience with our agent, Adam. We pride ourselves on providing knowledgeable and dedicated service to both sellers … More
5/5
GoogleA Huge Thank you to Samantha in Lettings, who has supported us consistenly with updates, communication, advice has just been brilliant. Renting can be so stressful with dealing with everyone involved but Samantha took my hand and led the …
Thank you so much for your kind words, Julia! We are so pleased to hear that Samantha and Molly have been able to make the process of renting and buying easier for you. We are truly grateful for your 5-star rating and your review of our services. Thank you for your support and we look forward to working with you again in the future.
1/5
GoogleOne of the worst experiences I have had. Incompetence doesn’t cover it. As someone who demands reliability and integrity I would not use this company. They are poor at communicating and when direct emails are sent they are ignored. If you …
5/5
GoogleI had the most positive experience with this real estate agency so far, from the beginning of renting the property until moved in. Samantha Roper (property administrator), has been very supportive, helpful and attentive to our needs, …
Dear Joao, Thank you for taking the time to leave us a review and for giving us a 5-star … More
1/5
GoogleAs a tenant, my experience with Brockenhurst has been absolutely appalling. Here's a summary of what went on, to serve as a warning to those willing to rent through this agency. …
4/5
GoogleBrockenhurst were great from starting the journey to sell our home, all the way through to exchanging contracts. They kept us updated constantly and were easy to get hold of if we had any …
Thank you for your kind words! We're thrilled to hear about your positive experience. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
GoogleSarah and her team at Brockenhurst Estate Agents Basingstoke have been outstanding throughout my sale process: Professional, high-level of communication, engaging, friendly and efficient. Most importantly, I never felt that anything was too …
Thank you so much for taking the time to write such a glowing review about our team here in Basingstoke. We are delighted that you had such a positive experience with us and it's especially gratifying to hear that you felt our team was so … More
5/5
GoogleTo mat ,Sarah and the team we just want to say a massive thank you for what you have done over the last couple of months and getting us over the line and at times being a little stressful due to the circumstances we were put in what a path …
Dear Sarah and Dave, we're deeply touched by your kind words and immensely grateful for the opportunity to assist you. It's been our privilege to navigate the challenges together and achieve such a remarkable outcome. Knowing we've helped … More
5/5
GoogleAfter much searching, I finally managed to narrow my choices down to two properties, one of which was listed with Brockenhurst, After arranging a viewing I was met at the property by Kian, who couldn’t have been more helpful. …
Thank you Jay for your thoughtful review of our services. We are so pleased to hear that Kian was helpful and professional in assisting you with your property search. We strive to provide the best customer service and it is wonderful to … More
1/5
GoogleComplacency at its best! Following the acceptance of the offer there was no outbound communication, no …
Dear Ryan, Thank you for your feedback. We're truly sorry to hear about your experience and … More
5/5
GoogleWe are not an actual client of Brockenhurst as we are the purchaser. This in our view makes their professionalism and understanding of the importance of communication even more impressive. Sarah was good from the outset but towards the …
Thank you immensely for your thoughtful review. We're thrilled to hear about your positive experience with Sarah and Dawn at Brockenhurst Estate Agents. Your recognition of their dedication, especially during challenging moments, is greatly … More
5/5
GoogleSarah and her team have been brilliant. She got me the asking price and knew her buyers so well that I had viewings and offers in the first 4 days. The home has been in the family for 60years so it was a hard decision for me to take the …
Thank you for recognising Sarah and her team's outstanding work in swiftly securing your asking price. We understand the emotional significance of selling a long-held family home, and we're pleased that Sarah and Dawn made this process smooth for you. Your appreciation means a lot to us. - Matt
5/5
Google⭐⭐⭐⭐⭐ I had a fantastic experience with Julie, the estate agent at Brokenhurst . Her …
Dear Jolie, Thank you so much for taking the time to leave such a glowing review for our … More
5/5
GoogleOur experience with Brockenhurst has been excellent from start to finish. As first-time buyers, we were guided through the entire process from start to finish. Matt was amazing and a great support, answering all of our queries promptly and …
Hi Mrs Miller, Thank you so much for your kind words and for taking the time to share your … More
5/5
GoogleI sold and bought a property within 10 days of going on market with Brockenhurst. Very good service from Matt director and all the team. Continuous contact , kept informed of the progress of both the sale and purchase all the way through. …
Dear Ethna, Thank you for your kind words. We're thrilled to have helped you swiftly find … More
5/5
GoogleWe all know the reputation that estate agents have, but I'm pleased to say that Brockenhurst continue to buck this trend! I have much appreciated their continued care, attention to detail and customer service since their first approach when …
Hi Karen, firstly thank you very much! The team and I were all really pleased to read your review and it's been an absolute pleasure working with you (and Monty) recently. Sarah has worked particularly hard chasing everything through from … More
5/5
GoogleWe had a very positive experience with Brockenhurst, Basingstoke branch, when we sold our house. They are a professional estate agent and we were well looked after. We were particularly impressed with Sarah, Residential Sales Manager, who …
Dear Paul, Thank you so much for taking the time to share your experience with us. We are … More
5/5
GoogleI am a buyer and not a direct client of Brockenhurst. People at Buckland Parade were easy to deal with and accomodating. Nothing too much trouble when arranging first and second viewing. Having had the offer accepted, their progress …
Thank you for your kind review! We're thrilled to hear about your positive experience with our team and Dawn specifically. We look forward to assisting you again in the future!
5/5
GoogleA great experience with a lovely team. From start to finish they were professional and a great help when answering our many questions. Matt was our initial contact for the purchase of our new home and Dawn was then our Move Manager. Both …
Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team, particularly Matt and Dawn, provided the professional and helpful service we strive for at Brockenhurst Estate Agents. Your recommendation is greatly appreciated!
5/5
GoogleThe initial booking for my viewing at No 82 stag..... was cancelled and Julia rang to rebook the appointment and she was on time and very polite and professional in her dealings with the viewing.. she explained details and asked if i have …
Thank you for sharing your positive experience with us! We're delighted to hear that Julie was able to assist you promptly and professionally. We strive to provide exceptional service, and it’s wonderful to know that Julie’s efforts made … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Andover has the most, with 367 reviews rated 4.6 out of 5, followed by Ludgershall with 242.
The six Brockenhurst offices, by town:
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Matthew wrote: "I just wanted to take a moment to give a huge shoutout to Dawn Ashfield and Aidan La Crois from Brockenhurst! They were absolutely amazing in helping us find ..."
Send Brockenhurst a message.
