Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 4/5
GoogleCurrently selling our house through Brockenhurst Estate Agents. Met and spoke to several of the team now regarding our own property and during viewings of other properties. Probably some of the best we’ve had to deal with. All very friendly, professional and great to work with. Feel like we’re in good hands.
Chelsea · 31 May 2025 · Brockenhurst Basingstoke
Agent replied · 26 July 2024
Thank you for your kind review! We're thrilled to hear our team has been friendly, professional, and great to work with. We're glad you feel in good hands.
★★★★★ 5/5
GoogleExceptional service from both Sarah and David from the Overton branch. Efficient knowledgeable and kept myself updated on every aspect.
Many thanks
Mark · 24 May 2025 · Brockenhurst Overton
Agent replied · 13 May 2026
Thank you so much for taking the time to leave such a wonderful review!
We are thrilled to hear about your exceptional experience with our Overton branch. Providing efficient, knowledgeable service and keeping our customers updated every step of the way are top priorities for us, and it is fantastic to know we hit the mark.
I will be sure to pass your kind words directly to Sarah and David, they will be absolutely delighted to hear that their hard work made such a positive impact on your experience.
Thank you again for choosing us, and please do not hesitate to reach out if you need anything else in the future!
★★★★★ 5/5
The Trusted Agent BuyerThank you Dawn and Karen
We’re first time buyers and our purchase of this house has not been straight forward in the slightest. We have been so well supported by Brockenhurst and can’t thank them enough for their excellent communication, patience, professionalism and kindness throughout. Thank you
Hannah · 23 May 2025 · Brockenhurst Basingstoke
★★★★★ 5/5
GoogleKian - 10/10
Kyle · 14 May 2025 · Brockenhurst Basingstoke
Agent replied · 14 May 2026
Thank you, Kyle! We're thrilled to hear that Kian provided you with a 10/10 experience. Your feedback means a lot to us!
★★★★★ 5/5
GoogleFantastic Estate Agents, brilliant service throughout our process of purchasing our first property. Will definitely use again and would 100 percent recommend this company full of lovely and helpful staff! Thank you all!
Joe · 14 May 2025 · Brockenhurst Basingstoke
Agent replied · 23 October 2024
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a fantastic experience with us during the process of purchasing your first property. It means a lot to us that you would not only use our services again, but also recommend us to others.
Our team works hard to provide top-notch service to all of our clients, and we are glad that our efforts did not go unnoticed. We appreciate your kind words about our staff and are grateful for your support.
Thank you for choosing Brockenhurst Estate Agents and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleA pleasure to use Brockenhurst Andover to sell and purchase through simultaneously. The team are so attentive you really feel looked after and that they care. Would highly recommend. Thank you.
Henry · 13 May 2025 · Brockenhurst Andover
Agent replied · 10 September 2025
Thank you so much for your kind words! It was an absolute pleasure to support you with both your sale and purchase. We're delighted to hear you felt well looked after, our team always aims to provide a personal and attentive service, so your feedback really means a lot. Wishing you all the best in your new home, and thank you again for recommending us!
★★★★★ 5/5
GoogleThank you Brockenhurst for making the whole sale process as easy and seamless as possible. Everyone we engaged with was friendly, professional and helpful. A special thank you to Karen, Clare and Anji.
Tash · 13 May 2025 · Brockenhurst Andover
Agent replied · 13 May 2026
Thank you so much for taking the time to leave us a review! We are delighted to hear that your experience with Brockenhurst Estate Agents was a positive one and that we were able to make the sale process easy and seamless for you. … More
★★★★★ 1/5
GoogleRating only, no written review.
Paul · 13 May 2025 · Brockenhurst Andover
★★★★★ 5/5
GoogleRenting from Brockenhurst was a less painful experience than ofter estate agents, we was dealing with a love lady call Lou, very helpful and responded in a timely manner to emails, well done to Lou and the team, we're very happy with the whole experience.
M · 13 May 2025 · Brockenhurst Andover
Agent replied · 8 December 2024
Thank you so much for your kind words and for sharing your experience. We're delighted to hear that your rental journey with us was smooth and that Lou provided you with such excellent support. … More
★★★★★ 5/5
GoogleStaffs are really helpful &supportive for us, cheers.
Thanks lots --
Nirmala · 13 May 2025 · Brockenhurst Andover
Agent replied · 13 May 2026
Thank you so much! We’re really glad to hear you felt supported by the team, that’s exactly what we’re here for. Wishing you all the best and thanks again for your kind words!
★★★★★ 5/5
GoogleFantastic estate agents. The best in the area. Friendly and good at what they do. Very pleased with the service provided and the care they put into their work.
Catherine · 13 May 2025 · Brockenhurst Andover
Agent replied · 13 May 2026
Thank you for your kind words and for taking the time to leave us such a positive review. We’re so pleased to hear you felt well looked after and that the quality of our service stood out. It’s always our aim to combine local knowledge with genuine care, so it’s great to know that came through. Thanks again for your support!
★★★★★ 5/5
GoogleGood customer care and service
Soorya · 11 May 2025 · Brockenhurst Basingstoke
Agent replied · 24 December 2024
Thank you for your feedback! We're pleased to hear you appreciated our customer care and service. Providing a positive experience for our clients is always our top priority. If there's anything more we can do for you, please don't hesitate to get in touch!
★★★★★ 5/5
GoogleGood viewing, agent could answer our questions. They were flexible with viewing times which worked out for us.
T · 11 May 2025 · Brockenhurst Basingstoke
Agent replied · 24 December 2024
We're glad to hear you had a good viewing experience and that our agent was able to answer your questions. It's great to know our flexibility with viewing times made things easier for you. If you have any further questions or need assistance, we're always here to help!
★★★★★ 5/5
GoogleKian was very professional and friendly. He was prepared for the viewings, knew his way around and also knew the correct times to let us explore on our own.
Carike · 11 May 2025 · Brockenhurst Basingstoke
Agent replied · 24 December 2024
Thank you so much for your kind words! We're delighted to hear that Kian made such a positive impression. He takes great pride in providing a professional yet friendly experience, ensuring every client feels well-informed and comfortable during viewings. Your feedback means a lot to us, and we’re thrilled to have been part of your journey. If there's anything else we can assist you with, please don't hesitate to reach out!
★★★★★ 5/5
GoogleI would thoroughly recommend Brockenhurst they were superb from selling to completing especially the staff in Basingstoke and Dawn in Whitchurch.Julie Matt Sarah and Kian were always available to speak to when we had a problem .Thank you all very much from Tony and Rachel Antell
Rachel · 11 May 2025 · Brockenhurst Basingstoke
Agent replied · 9 December 2024
Thank you so much, Tony and Rachel, for your lovely feedback! We’re thrilled to hear that your experience with Brockenhurst was superb from start to finish. It’s fantastic to know that our team in Basingstoke, Julie, Matt, Sarah, and Kian, along with Dawn in Whitchurch, were able to provide the support and availability you needed throughout your journey.
Your kind words mean the world to us, and we’re so pleased we could help make the process as smooth as possible. Wishing you all the best in your next chapter, and thank you again for choosing Brockenhurst!
★★★★★ 5/5
GoogleMe and my husband had a couple views with Danielle yesterday and she was absolutely amazing. As a first buyers we don’t have experience but she answered all our questions and even more. Really helpful and patience. I wish we had more views with agents like Danielle. Thank you very much
Adina · 11 May 2025 · Brockenhurst Basingstoke
Agent replied · 9 December 2024
Thank you so much for your kind words and wonderful feedback! We’re delighted to hear that Danielle provided such a positive experience for you as first-time buyers. We know how important it is to feel supported during this exciting (but sometimes overwhelming) journey, and Danielle takes great pride in being patient, knowledgeable, and helpful every step of the way.
If you have any further questions or need assistance as you continue your search, please don’t hesitate to reach out. We’re here to help you find your perfect home!
Thank you again for taking the time to share your experience, it means a lot to us.
★★★★★ 1/5
GoogleAwful service, will say anything to get a sale.
Martin · 11 May 2025 · Brockenhurst Basingstoke
Agent replied · 9 December 2024
Thank you for your feedback. We’re sorry to hear you feel this way, as providing exceptional service and honest advice is incredibly important to us.
Unfortunately, we’re unable to identify you from this review, but we’d love the opportunity to discuss your concerns in more detail and see how we can make things right. Please feel free to contact me directly at matthew@brockenhurst.info
★★★★★ 1/5
GoogleI booked a viewing appointment..I was already at the property and I got the call saying that the booking had to be cancelled. Very disappointing
Tek · 11 May 2025 · Brockenhurst Basingstoke
Agent replied · 12 November 2024
Dear Tek,
I apologise for the inconvenience caused by the cancellation of your viewing. My colleague Caleb was at the property, but we were instructed at the last minute by the seller to cancel all appointments.
Unfortunately, it seems unlikely that we’ll be able to reschedule. However, if anything changes, we will reach out to you immediately.
Thank you for your understanding.
Kind regards,
Matthew Griffiths
Brockenhurst Estate Agents
★★★★★ 5/5
GoogleKian was very helpful, friendly and welcoming when showing me around the property. He also went out of his way to organise calls with mortgage advisors and the housing people attached to the property
Ashley · 11 May 2025 · Brockenhurst Basingstoke
Agent replied · 12 November 2024
Thank you so much for your kind words! We're thrilled to hear that Kian made your experience so positive. He always goes above and beyond to support our clients, and it’s great to know his efforts were helpful for you, especially with arranging the extra calls. If there's anything further we can assist you with, please don't hesitate to reach out, we're here to make the process as smooth as possible for you.
★★★★★ 5/5
GoogleWe had a great experience with Kian at Brockenhurst and highly recommend. He's been communicative, accomodating, knowledgable and very friendly throughout which we've certainly learnt isn't a given!
Katie · 11 May 2025 · Brockenhurst Basingstoke
Agent replied · 23 October 2024
Thank you so much for your kind words and recommendation! We're thrilled to hear you had a great experience with Kian and that his communication, knowledge, and friendliness stood out. If there's anything else we can assist you with in the future, don’t hesitate to reach out. Wishing you all the best!
★★★★★ 5/5
GoogleBrilliant service. Sarah was really helpful and professional will definitely use again in the future.
BiGOZ · 11 May 2025 · Brockenhurst Basingstoke
Agent replied · 11 May 2026
Thank you for your kind words! We're delighted to hear that you had a brilliant experience with Sarah. She always goes the extra mile to provide a professional and helpful service. We truly appreciate your support and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleWe have dealt with Brockenhurst for our purchase and it was a very good experience, especially Kian, Dawn and Danielle. Very professional and timely, never pushy, all together good experience 😊 …
Alicja · 11 May 2025 · Brockenhurst Basingstoke
Agent replied · 24 December 2024
Thank you for sharing your experience! We’re delighted to hear that Kian, Dawn, and Danielle made your purchase such a positive one. Their professionalism and timely assistance are qualities we’re very proud of, and we’re glad they helped make the process smooth and enjoyable for you. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleKian was exceptionally friendly and professional, making the property search process much easier. His approachable nature made it feel like we had known him for years. It was a pleasure dealing with him
Fabio · 11 May 2025 · Brockenhurst Basingstoke
Agent replied · 24 December 2024
Thank you for your lovely feedback! We’re so pleased to hear that Kian’s friendly and professional approach made your property search a smoother and more enjoyable experience. It’s fantastic to know he made such a positive impression and that you felt so comfortable working with him. We’ll be sure to pass along your kind words to Kian, it’s been a pleasure assisting you!
★★★★★ 5/5
GoogleI am currently selling my property with Brockenhurst, and Kian has been an absolute pleasure to work with. He is a lovely chap, highly professional, and comes highly recommended. Kian expertly arranged all the viewings and ensured everything went smoothly throughout the process.
Cristian · 11 May 2025 · Brockenhurst Basingstoke
Agent replied · 24 December 2024
We’re thrilled to hear that Kian has made your selling experience such a positive one. His professionalism and dedication to ensuring a smooth process truly set him apart. We’ll be sure to pass on your wonderful feedback to Kian, he’ll be delighted! Wishing you continued success with the sale of your property.
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