Brockenhurst estate agents in Andover, Ludgershall, Oakley and 3 more

★★★★★ 1/5

Google

Rating only, no written review.

Paul · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 1/5

Google

As a tenant, my experience with Brockenhurst has been absolutely appalling. Here's a summary of what went on, to serve as a warning to those willing to rent through this agency. - To begin with, the process to move into the property was unnecessarily delayed, forcing me to find temporal accommodation in an AirBnb. On my side, everyone was diligent and efficient, but I had to keep insisting over a full month of constant delays and broken promises to get the property. It was advertised as available immediately on the 6th of January, it was given to me on the 9th of February. Communication was almost non existent, and I had to chase them to do their job. - On arrival, they did not give me an inventory. It took a week and a half, and of course me insisting on getting it, to finally get the inventory. Furthermore, the property was clearly not adequately cleaned and presented: chippings on the wall, debris and food left in the kitchen (even their own inventory addressed this), broken blinds, a terribly dirty oven that I had to clean for 2 hours, and many other details I can barely remember. I spent the 7 months I lived here chasing them to fix these issues, and only the blinds got replaced; the rest of my requests were simply ignored. - However, the real concerning bit was the fact that the Electrical Installation Certificate was faulty, and according to the legislation it had to be fixed within 28 days, otherwise the property would not be adequate to live in. I spent ONE HUNDRED DAYS chasing them, I had to go to the Property Redress Scheme to force them to act on it, and even got a compensation due to the obvious lack of professionalism and their poor management of the property. Imagine living in a house that is not considered safe and your agency is refusing to act on it, repeatedly. I literally emailed and phoned every week and it took, I will insist, more than three months for them to finally act on it. Simply appalling. - Shortly after winning the case through the PRS, I was informed quite conveniently that the landlord wanted to sell the property. I asked them how long would it take to finalize the sale, as I was about to go to Spain for the holidays, and they gave me plenty of guarantees that the process would not force me to leave until "December to April", literal words written in their email. Instead, I came back from the holidays to find the notice to vacate by October, by regular mail, not even notified by email. Imagine finding that you have been told to vacate a property a couple of days ago without even knowing about it. No decency whatsoever in communicating adequately with me, even though I was helpful and diligent, accommodating views for prospective buyers and doing my part as a dutiful tenant. - I still found a place rather quickly, well before the time to vacate the property, for myself, to get it all done quickly, and for the property to be readily available for the sale. I was given assurances, once more, that the agency would be flexible with the time that I had to move out, and instead of that I was once more lied to and treated appallingly: I was informed that, despite being the one given notice to vacate, as I did not inform them that I wished to vacate (I had to, you told me to!), my tenancy agreement would still be valid for a full month. So I had to pay a full month worth of rent even though I wasn't going to live there. Once more, no clear communications, outright lies and making me pay, I assume, for bringing them to the PRS and prove that they were a terrible company. I had been punished for protecting my rights as a tenant. I have rented for nearly 9 years, I never had an issue, always paid my rent regularly, I even had two private landlords praising the good state of the property once I had left them, and in turn I have never had such a negative experience with other agencies and private landlord, until this time. If you are a prospective tenant, please read this as a warning. They were awful and will be for others too. Just take a look at the pictures.

Pablo · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

Renting from Brockenhurst was a less painful experience than ofter estate agents, we was dealing with a love lady call Lou, very helpful and responded in a timely manner to emails, well done to Lou and the team, we're very happy with the whole experience.

M · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 4/5

Google

Friendly, fair and focused on achieving the right result for our sale. The property was marketed beautifully, the fees were competitive, a buyer was found quickly, communication was regular, questions or concerns were always resolved, the end-to-end process was handled with minimum fuss and maximum efficiency. Every member of the team showed up as welcoming, fun, supportive, interested and engaged but a particular shout-out to James and Clare at the Andover office and Anji at Whitchurch for all their hard work and commitment. Highly recommended :)

Lesley · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

Anji was fantastic. The property purchase was a frustrating process due to elements outside of the vendor and agents control, but Anji kept the chain updated as we navigated the way through & was great at getting things moving quickly. We had a last minute hiccup with the stamp duty announcement giving us just 3 hours to react and Anji’s quick actions saved me paying an extra £5,500! I would definitely recommend.

Ross · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

We’ve had the absolute pleasure of working with Brockenhurst Estate Agents to purchase our family home, and we couldn’t be happier with the experience. From the very start, their knowledge of the local area and the property market was invaluable. What truly set them apart was their ability to really listen to our needs and what we were looking for. Thanks to their insight and encouragement to think outside the box, we ended up viewing a property that wasn’t an obvious choice at first. It turned out to be perfect, and we couldn’t be more in love with our new home. James has been wonderfully helpful and welcoming throughout the process, and Angie handled the sales process seamlessly, keeping us informed every step of the way. Their professionalism and warm approach made what could have been a stressful experience feel easy and enjoyable. Not only was our purchasing experience exceptional, but I also witnessed the wonderful support and guidance they provided to a family member when selling their home. It’s clear that Brockenhurst Estate Agents go above and beyond for all their clients. We wouldn’t hesitate to recommend them to anyone, and while we’re thrilled with our new home and hope to stay for many years, we wouldn’t think twice about using their services again in the future. Thank you, Brockenhurst Estate Agents, for helping us find our dream home!, C.

The · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

I am thoroughly impressed with the team at Andover, and especially Anji, the move manager. When I was choosing an estate agents I specifically chose Brockenhurst because they had a dedicated person who would follow up the sale process to ensure everything was progressing. Anji went above and beyond in this role, with endless patience and always diligently ensuring everyone in the chain was progressing as well. I truly believe we made it to exchange because of her hard work! Thank you to everyone on the team for everything they do and I would highly recommend this estate agents.

Vicki · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

Anji was super helpful & guided us through a very challenging selling process. We are incredible grateful for her excellence communication & advice. Thank you Anji.

Mia · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

Whilst looking for our family home James has been brilliant at sourcing great properties for us to view even some which aren’t yet on the market. He is our go to guy for our next home and we have throughly enjoyed the process.

Lewis · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

James recently helped me with my property search, and was really insightful and knowledgeable; he even called me about homes that weren’t on the market! Despite having to put things on hold, when the time is right, James will be the first person I call!

Callum · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

Just brought a property with Angie at brockenhurst and could not of received a better service. Angela updated me throughout the whole process, was always available to answer any questions I had and was overall amazing, would definitely recommend.

Leah · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

Brockenhurst helped us with the sale of our property and so happened to be the agent for the one we were buying. Every aspect was explained well and it didn’t just stop at the offer acceptance. All the way through to completion they were on our side keeping us informed and working tirelessly to get the completion through even with our unfortunately poor conveyancers. A massive thank you to the entire team.!

Lee · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

I've never known an estate agent to be so easy to work with! They were very efficient with organising a viewing and subsequent negotiations. And kept me up to date with how the purchase and chain were going, without me having to ask or chase, which shows how professional they are and very friendly too. Thank you!

Rob · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

The guys at Brockenhurst were great. James, Clare and Anji done a really good job finding us our home and always kept us in the loop with convenient communication. They were also able to accommodate weekend viewings with some of their other staff which worked great for us. They kept in touch with our solicitors which was convenient, as it kept everyone on the same page and made the process seamlessly simple. We would recommend Brockenhurst to any one looking to buy, rent etc, and we would ourselves use their services again. Many thanks!

Zee · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

Hi, I would like to say a massive thank k you to James, for all the hard work he has done for us. He really is a credit to the company. James is outstanding at his job, listens well to all your needs and brings dreams to reality. Thank you so much James . Kind regards Sandra .

Sandra · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

James and his team provided great strategic direction on pricing and marketing and managed to sell the property through their client list. Excellent communication dealing quickly and effectively with any queries. Never thought I’d be recommending an estate agents but we would have no hesitation in suggesting Brockenhursts.

Ian · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

We have been working extensively with Tianna to secure a rental property from abroad. I've never lived in the UK, and my husband hasn't rented there for many years, so we were a bit out of the loop. We couldn't manage to get the first property we wanted (poor timing on our part), and I reached back out to Tianna when I found a neighboring one available soon after. Things worked out, even after looking like it might not, and her kindness, professionalism and patience got us to the finish line! Others probably would've given up on us with having a more complicated and annoying situation and just given it over to one of the many other interested parties. I can't thank her enough and this is such a great start to our move! Truly glad to be working with her and excited to start a new chapter in a happy home.

Amanda · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

Brilliant team and would highly recommend the Andover Office

Lyndsay · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

We had a fab service from brokenhurst Andover, went above and beyond especially Clare and Adam! We are forever greatful for your help and would not want to use any other estate agents within the town. Thanks!

Lish · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

Selling our home with Brockenhurst was the quickest and easiest experience. James came to our house for a valuation and within 4 hours , he had sold our home that evening to a lovely couple! The team then worked hard to help us find our dream home. Throughout the process they were good with communication, keeping us up to date regularly with developments in our chain. We cannot thank them enough.

Emily · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

A pleasure to use Brockenhurst Andover to sell and purchase through simultaneously. The team are so attentive you really feel looked after and that they care. Would highly recommend. Thank you.

Henry · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

The whole process started well with a really positive initial meeting and valuation. During the marketing part, contact was excellent and the viewings were carried out with great professionalism. A really positive experience and a great team to work with.

Joanna · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

Aidan Hall was a pleasure to work with. He helped us immensely with our home search. Aidan was friendly, professional and knowledgeable at all times. Highly recommended!

Adam · 21 June 2025 · Brockenhurst Ludgershall

★★★★★ 5/5

Google

We were approached by Rhys from Brockenhurst as he was aware that we were on the market; it had previously been with another agent for 2 months without a single viewing! Upon signing with Rhys and Adam, they sold our property within several weeks of it going live with them, despite the Christmas shut down in the middle. We were and are very impressed with their proactive marketing approach, professionalism and their can-do attitude at all times, backed up with courtesy and a ready smile. So pleased they found us.

Tracey · 21 June 2025 · Brockenhurst Ludgershall