Trusted Agent profile
★★★★★
1,902 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,902 reviews on four platforms, rated 4.7 out of 5 overall.
1,706
Reviews on Google
All 9 offices
76
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
115
Reviews on Trustpilot
Business-wide
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Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe completed our sale with the Bourne Estate Agency. Adam Pinfield and his team were fantastic to deal with and gave a great service helping us through all the lumps and bumps of the process .PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your kind review, we are delighted it finally got over the line!, all the very best for the future.
5/5
FacebookBeing an office manager for a subcontractor company for Aimee at Bourne estate agents, dealing with Aimee she is a very professional, friendly and a pleasure to work along side. Thankyou Aimee and Bourne for continued work and support for our company. 🙂 Grace Hunter Illuminate Services LTD
5/5
FacebookI have consistently been blown away by how quickly and efficiently Vanessa has responded to any requests for help.
5/5
FacebookVanessa is doing a great job looking after my property - she's always friendly and efficient and I couldn't ask for more
5/5
FacebookAs a tenant, I have received unfailing care throughout my tenancy
5/5
FacebookGreat service, friendly and reliable! Vanessa has been great getting our issues with the property fixed and provides regular updates when she says she will follow up!
5/5
FacebookI recently started taking on work from Bourne estate agents and was very fortunate to deal with AImee Blackmun ,from the off Aimee was prompt ,professional and informative which made my life as a contractor very easy . I wouldn’t hesitate to recommend or work with Aimee and Bourne estate agents in the future. Paul watts Image decorating
5/5
FacebookGemma was amazing from start to finish. We had a nightmare with the chain below us but Gemma went out of her way to ensure the exchange happened when it did. Professional, polite and above all else, cared! Thank you for everything you have done for us Gemma, we now have our dream home that we were in danger of losing!
5/5
FacebookWe have rented via Bourne Estates. Previous experience renting has not been pleasant, but the complete opposite with Bourne. Everything has been smooth matters are dealt with professionally and speedily. Our property manager Aimee Blackmun has been exceptional. Highly recommended.
5/5
FacebookVery good service, most helpful staff, always kept me up to date with everything
5/5
GoogleI'm a landlord in Hampshire & Surrey, having spent 15 years with my previous agent I felt it was time to look for a more professional company that could meet my expectations. Jayne, the manager at the Alton branch has been exceptionally professional throughout. Her ability to manage both her team and her clients expectations has always been faultless, allowing me to step back an be assured that my properties and tenants are both looked after in the best possible way. Thank you again for everything you do.
Thank you Mark for your kind words. The lettings team certainly do go the extra mile the make sure all are looked after and the process is as smooth as possible. Regards Andrew and the team at Bourne.
5/5
YellFriendly and Professional
Everyone at Bourne Estate agents was so friendly and professional, we dealt with Rebecca who was very informative throughout the whole process. She made a stressful process a pleasant one as was so easy to talk to and helpful throughout. Thank you so much.
5/5
FacebookWe were super pleased with the service we received from Bourne. Tim and Jim were excellent and really helped us with any enquires and were very responsive. Thank you both. We definitely recommend Bourne and will use you again in the future 👍
5/5
FacebookRebecca from Bourne has been absolutely amazing! Our move dragged on longer than expected due to an issue with the chain but Rebecca managed to get everything back on track keeping calm and professional. While moving home it is so important to find a great estate agent snd Rebecca is exactly that. Professional, friendly and most importantly good communication. Thank you Rebecca, because of you me and my family can start a new chapter in our lovely new home.
5/5
GoogleRecently used Bourne to purchase our first flat, wasn’t sure what to expect however they didn’t disappoint. Professional throughout, kept me up to date every step of the way. Our dealings was through Ross and Andy who are both Brilliant.PositiveResponsiveness, Quality, Professionalism
Dear James, Thank you for the 5 star review, it has been a pleasure dealing with you. We look forward to seeing you on completion. Kind Regards Andy Gearing - Local Director
5/5
GoogleExcellent and highly professional service from Bourne Estate Agents in Woking to help my wife and me buy our first property. Oliver Topham was the agent who first showed us the property and subsequently was of great help in facilitating and finalizing the whole purchase procedure. Many thanks to Oliver and Bourne! Definitely highly recommended!PositiveResponsiveness, Quality, Professionalism
1/5
GoogleShocking, terrible and shameful service for OAP buyer. Stereotypical estate agent conduct. Dishonesty and game playing. Would give no stars if google would let me! SPEAKING ON BEHALF OF RELATIVE.NegativeQuality, Professionalism
Good afternoon, following your recent post I have checked our database, and your details are not on our system, therefore I cannot see that you are a client that we are dealing with or indeed have dealt with. Please may you contact me directly to discuss your comments -01252 723383-Adam Pinfield-Sales Manager.
5/5
GoogleThank you to Rebecca at Bourne Estate Agents in Farnham, she was calm, collected and efficient in helping us get our somewhat tricky sale over the line. Thank you!!PositiveResponsiveness, Quality, Professionalism, Value
Thank you ever so much Sally, we wish you all the best with the move.
5/5
GoogleVery professional service provided. From valuation to photographs and brochure the service was excellent and very quick. Found me a buyer in an excellent position within a couple of days and then also managed to find me somewhere lovely to move to within 3 weeks. I would highly recommend their service.PositiveResponsiveness, Quality, Professionalism
Hi Kathy Thank you so much for your kind comments, we really do appreciate it-Adrian and the team.
5/5
GoogleAdrian and Rebecca were super helpful and supportive throughout the whole process of selling my property and even more so during these challenging times. Thank you to the whole team at Bourne Estate Agents in Farnham!PositiveResponsiveness, Quality, Professionalism
Hi Claire Thank you so much for the review, we really do appareciate it. Best regards Adrian
5/5
GoogleIt was a pleasure dealing with the team at Bourne and especially Rebecca who was super efficient and helped push things forward to ensure we hit our target date. I wouldn’t hesitate to recommend Bourne and I will, without question, use them again!PositiveResponsiveness, Quality, Professionalism, Value
Dear Richard, thank you for your review, we are all super pleased the sale has gone through, Rebecca especially. All the very best-Adrian
5/5
GoogleHaving made the decision to leave London and move to Farnham we contacted Adam Pinfield at Bourne who found us the house of our dreams! From start to finish Adam was extremely professional, super helpful, quick to respond to queries and helped the whole purchase run as smoothly as possible. We are very grateful for his support in our purchase and for his help in finding us the most perfect home for our family.PositiveResponsiveness, Professionalism
Dear Kerry, thank you so much for the review. Adam was delighted to help you move, you have bought the most fabulous home, we are all very jealous!. We hope you have many years of happiness there. Best regards-Adrian
5/5
GoogleWe had a bit of a nightmare trying to get our forever home, being gazumped twice, losing out on bidding wars and having offers rejected. When I found the perfect place that was marketed through Bourne in Farnham, Rob knew how much it meant and he was absolutely amazing from start to finish. He is incredibly personable and quite literally always responds to any questions I had throughout the process, which, a lot of the time were pretty ridiculous... while obviously looking after his client and making sure that everything was heading in the right direction. He is a very approachable person, while being ever the professional... which is exactly what you want when things can sometimes get rather stressful! I can’t thank him enough.PositiveResponsiveness, Quality, Professionalism
Thank you so much Jem, I know how stressful this purchase was for you!. The team and especially Rob are so pleased for you. Thank you for spending the time to write a review.
5/5
GoogleWe have to say the whole Bourne Team in the Farnham office are truly brilliant, my wife & I had splendid service whilst marketing our property through you. This tricky procedure was so professionally handled by Adrian, Adam, Rob, Rebecca, Jo, and Hayley for us. Hayley produced a terrific Brochure, which immediately encouraged very many viewings on day One, with instant offers too. We saw Jo enduring many surveys out there in the chilly weather with a keenness to be admired. Each of these experienced staff members were involved at some point, each one cut the Mustard, guided under Adrian’s very capable umbrella of leadership. The complications encountered over many aspects that unexpectedly occurred, were handled brilliantly. Any questions were promptly answered with a calm level of thought from Rebecca, who liased in a close and personal manner with us and our buyer throughout. Rebecca’s interaction usually followed Rob Skuse, who answerer Bourne’s phone as quick as a flash, so rare, but never failing. I never waited for a call response at any time, a very reassuring point. Bourne do Act & Fast! Skills at customer management were perfectly illustrated when Adam handled an extremely difficult day while under pressure, personally dealing with one very complicated offer situation. Wow! I’m sure many readers understand just how tricky it feels to try pick a good Estate Agent out of the blue, as we found with our own unpractised judgment in this new field. I was sleepless! as all 4 agent’s we invited, seemed very interested and so keen. Again, as a testament to Adam and Adrian particularly, with their obvious skills in the property trade, it transpired that Bourne edged it, and won our confidence in them. Mainly due to their enthusiastic initial response in seeing our unusually novel property, and giving us such clear advice and also keenly aimed business terms, much to our advantage. Good news is, we also found actual friends in you all at Bourne. Boy, - we were we so very lucky! We strongly advise anybody wondering who will give the best Agent’s service, to look no further than Bourne, definitely the Best. Thank you all at Team Bourne!PositiveResponsiveness, Quality, Professionalism, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.
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