Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleI have always considered first impressions of paramount importance when entering into an agreement for the first time, irrespective of the business.
My first impression of Bourne,Godalming is one of professionalism. My first meeting is with Sarah, the branch manager. We exchanged some details of the property regarding proposed values etc. I arranged to meet Sarah the following week to view and photograph the property. There are some personal challenges ( on our part )which had to be dealt with very carefully. Sarah took all the relevant details and confirmed possible sale prices?
A few days later the property is up for sale. Putting the property up for sale is the relatively easy part. The weeks following when the enquiries start are equally important.
Sarah and her team excel at this point. Their professional approach dealing with possible clients is excellent. We are not local to the area so arrangements had to be made well in advance. Once again Bourne meet all the criteria for customer service.
The prospective buyer places their offer. Bourne kept us advised at all stages of the proposed sale up to the agreed sale price.
Marketing is important when dealing with clients. Bourne's local knowledge of the market is a key factor in the sale but also in obtaining a very acceptable selling price.
It gives me considerable pleasure to write this review about Bourne's highly professional standards and their excellent customer service.
Sarah and her team deserve the credit this review portrays.
Highly recommended.PositiveResponsiveness, Professionalism, Value
Michael Β· 19 July 2021 Β· Bourne Estate Agents Godalming
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5/5
GoogleWe have used Bournes a couple of times now to both buy and sell and would recommend them without reserve. Attentive and responsive they communicated with us so well and that makes all the difference in what could be a stressful time. The service provided by Jim, in the Guildford office was particularly impressive. Jim is responsible for supporting the solicitor process and in getting the sale over the line.PositiveResponsiveness, Quality, Professionalism
Virginia Β· 19 July 2021 Β· Bourne Estate Agents Godalming
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4/5
GoogleWe are pleased with Bourne Estate Agents' service. They were always polite and helpful throughout this process. Thanks Tom for always making yourself available.PositiveQuality
Just Β· 19 July 2021 Β· Bourne Estate Agents Guildford
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5/5
GoogleWe had the pleasure of dealing with Gemma from Bourne in Alton. Our initial enquiry led us to a beautiful home but we felt it was missing two key elements for us, the next day Gemma had a second house to view which she promised met every criteria we'd asked for, and she wasn't wrong! The house was perfect. Gemma maintained in constant communication with us throughout the process, and we knew we were in safe hands. She's been professionally, diligent and friendly the whole time, nothing was a bother and she has always been so helpful. It feels like talking to a friend rather than an agent. She has completely changed our view on estate agents and I couldn't recommend her or Bourne more from the experience we've had. We are still searching, but have no doubt the team will find our perfect home (again!).PositiveResponsiveness, Quality, Professionalism, Value
Michelle Β· 19 July 2021 Β· Bourne Estate Agents Alton
Agent replied Β· 12 June 2024
Thank you for taking the time to review our services and especially Gemma. We are immensely proud of what we offer here at Bourne and your review has summarised that perfectly. We hope the search proves successful and we will certainly be doing all we can to accommodate. Regards Andrew and the team at Bourne.
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5/5
GoogleCody was amazing throughout. She advised well, guided us through decisions, and ultimately got us to exchange on time. Cody is super responsive and really patient - there were weeks when I probably emailed or called her every day, and she was brilliant.PositiveResponsiveness, Quality, Professionalism
Alex Β· 19 July 2021 Β· Bourne Estate Agents Esher
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5/5
GoogleIncredible, Responsive and professional estate agents that doesn't miss a single thing and really supportive and reactive in moving the process of buying a house along. Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value
Emma Β· 18 July 2021 Β· Bourne Estate Agents Alton
Agent replied Β· 12 June 2024
Thank you Emma for your review, you've purchased a super property and I'm sure you will be very happy there. Good luck with the move tomorrow. Regards Andrew and the team at Bourne.
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5/5
GoogleRoanna Ferne and Jayne Johnson at Bourne, Alton, did a great job of finding me a good tenant. They were helpful, honest and proactive. I'd happily recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Mark Β· 15 July 2021 Β· Bourne Estate Agents Alton
Agent replied Β· 12 June 2024
Thank you Mark for your kind comments, the lettings team here always try their best to find the very best tenants in the swiftest time possible. Regards Andrew
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5/5
GoogleGemma at Bourne has been professional and efficient from start to finish. She has replied promptly to emails and always returns our calls. Gemma gives honest advice, which has been in our best interest. She always comes prepared with the answers to our questions. She is always punctual and never rushes the viewings. A pleasure to deal with. Thank you!PositiveResponsiveness, Quality, Professionalism
Charlie Β· 14 July 2021 Β· Bourne Estate Agents Alton
Agent replied Β· 12 June 2024
Thank you Charlie for your review, it is much appreciated and Gemma is a real star and will always do best by both the seller and buyer. We wish you the best of luck in your search for a new property. Regards Andrew and the team at Bourne
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5/5
GoogleI highly recommend Bourne Estate Agents in Guildford.
Desperate to find a property suitable for my parents, Tom was kind, professional and helped me find the ideal place for them.
I didnβt feel pressured at any time and have always felt valued as a customer.
Thank youPositiveResponsiveness, Quality, Professionalism
Julia Β· 14 July 2021 Β· Bourne Estate Agents Guildford
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5/5
GoogleI cannot recommend ME highly enough, having just sold my property at an incredibly difficult time. Throughout the experience I found the ME staff friendly and helpful and most importantly their communication was excellent with a special mention for Matt who has gone above and beyond in his quest to get my sale through!PositiveResponsiveness, Quality, Professionalism, Value
Brian Β· 14 July 2021 Β· Bourne Estate Agents Ash Vale
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5/5
GoogleWhat a great experience selling our house with Bourne. Mark was so professional, so responsive and was great at advising us with his wealth of experience . We trusted him and it totally paid off.. Great photographer too called Jamie who really captured the spirit of our house. Thanks Bourne for taking the hassle out of moving house for us.PositiveResponsiveness, Quality, Professionalism
Melanie Β· 14 July 2021 Β· Bourne Estate Agents Cobham
Agent replied Β· 16 June 2024
Hi Melanie, thank you so much for your review, much appreciated and hope you are settling into your new home!
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5/5
GoogleBourne have been very proactive in dealing with our sale and purchase. They have kept communications been buyers and sellers as clear as possible and kept what is a very large chain of 10 on the move! π
PositiveResponsiveness, Quality, Professionalism, Value
Maria Β· 13 July 2021 Β· Bourne Estate Agents Alton
Agent replied Β· 12 June 2024
Thanks Maria for taking the time to review us! We are so pleased it all worked out in the end as that chain was a difficult one to deal with. Sorry it didnβt quite workout to get you moved before Christmas but something to look forward to in the new year! Regards Andrew and the team at Bourne.
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5/5
GoogleJust completed on my first buy to let investment property with Matt at ME Estate Agents. Couldnβt recommend his services enough. Very professional and first class service. Thank you!PositiveResponsiveness, Professionalism
Liza Β· 13 July 2021 Β· Bourne Estate Agents Ash Vale
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5/5
GoogleExcellent communication, cheerful friendly and professional.PositiveProfessionalism
Chris Β· 11 July 2021 Β· Bourne Estate Agents Godalming
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5/5
FacebookBrilliant personal service that goes the extra mile to make sure things run smoothly. I have moved several times but never had such a professional and friendly service.
Denise Β· 10 July 2021 Β· Bourne Estate Agents Esher
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5/5
FacebookWe entrusted the sale of our house to Atul of Bourne and we were happy every step of the way. From valuation to selling everything was handled carefully by Atul. We felt instantly that we are a part of their family and was made comfortable the whole time. Weβre definitely recommending Bourne
Gelo Β· 1 July 2021 Β· Bourne Estate Agents Esher
Agent replied Β· 17 June 2024
Thatβs great! Thank you so much gelo
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5/5
GoogleJess at the godalming surrey Bourne agents has got to be the best estate agents I have ever used so helpful always rings back many thanks to this lovely lady.PositiveResponsiveness, Quality, Professionalism, Value
Julie Β· 30 June 2021 Β· Bourne Estate Agents Godalming
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5/5
GoogleEfficient, clear verbal communication , quick to respond to requests which required contacting the owners of property prior to completionPositiveResponsiveness, Professionalism
Annie Β· 30 June 2021 Β· Bourne Estate Agents Guildford
Agent replied Β· 12 June 2024
Many thanks for your kind review Annie, it was a pleasure helping you with the purchase in Guildford. Good luck in your new home.
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5/5
GoogleCaitlin is a fantastic ambassador for service to students at the Guildford office. I applaud her professionalism and would highly recommend her to students. She goes beyond the call of duty to help and her communication skills are exemplary.PositiveResponsiveness, Professionalism
Myron Β· 30 June 2021 Β· Bourne Estate Agents Guildford
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5/5
GoogleAyisha did a really good job, certainly the best estate agent we've dealt with (and there have been many). Her communication is excellent, even after a long day of showings she conducted a thorough tour of the house, and she is the only estate agent we've dealt with who followed up after the showing to ask us what we thought and if we had any questions.
Full marks, all around. A prospective tenant/landlord/buyer/seller couldn't ask for more. Thank you Ayisha.PositiveResponsiveness, Professionalism
Rdbd1970 Β· 30 June 2021 Β· Bourne Estate Agents Alton
Agent replied Β· 12 June 2024
Thank you for taking the time to review Bourne and in particular, Ayisha. She has had a very positive start to her new career in estate agency and it is alwasy very pleasing to see someone follow the processes from an early day. Regards Andrew at Bourne.
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5/5
GoogleI have used Bourne Estate Agents for the past 10 years for purchasing, selling and lettings. I have worked with different staff over this time and all have been very knowledgeable, helpful and looking out for my best interests, especially recently with David Lowther in sales. I would definitely recommend Bournes.PositiveResponsiveness, Professionalism
Russell Β· 29 June 2021 Β· Bourne Estate Agents Guildford
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5/5
GoogleBourne have been pro active in finding a first tenant quickly and at the rent they predicted and the service has been professional and transparent. Jayne and team respond swiftly and helpfully. Highly recommended!PositiveProfessionalism
Stephen Β· 28 June 2021 Β· Bourne Estate Agents Alton
Agent replied Β· 12 June 2024
Thank you Stephen for taking the time to review our services and also for your comments regarding the service you received from Jayne, it is much appreciated. Regards Andrew and the team at Bourne.
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5/5
GoogleMy partner and I recently sold a property and purchased a new property using Bourne Estate Agents in Alton. We asked a few estate agents to value our property but knew straight away we wanted to instruct Bourne. Their entire service was professional and honest throughout and we always felt they were very supportive and on our side. Communication was great throughout the entire process from them valuing our property right the way through to moving day. Andrew was fantastic in supporting us to sell our property and have our offer accepted on our new property. Gemma was outstanding in supporting us through to exchange and completion. Weβd highly recommend anyone to use Bourne in Alton if you are looking to sell your property.PositiveResponsiveness, Quality, Professionalism, Value
Adam Β· 28 June 2021 Β· Bourne Estate Agents Alton
Agent replied Β· 12 June 2024
Thank you for your kind words, we are so pleased it worked out in the end and you were able to get into your new home. Your business is very much appreciated. Regards Andrew and the team at Bourne.
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5/5
GoogleI thoroughly recommend Marc and his team. From the outset Marc's proactive approach to selling our house was impressive. A buyer was quickly found. He kept all concerned fully appraised of how things were progressing and chased when necessary. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Tony Β· 28 June 2021 Β· Bourne Estate Agents Cobham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.