5/5
always responsive and provides the A+ services!

Trusted Agent profile
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1,941 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,941 reviews on four platforms, rated 4.7 out of 5 overall.
1,745
Reviews on Google
All 9 offices
76
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
115
Reviews on Trustpilot
Business-wide
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Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Bourne Estate Agents is among the ESTAS 2026 winners.
ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.
ESTAS winners in three years, the group and its branches: 2026, 2025, 2024. ESTAS award winner every year since 2024.
2025 2 Gold, 2 Silver, 2 Bronze, 1 Best in County and 8 Best in Postcode across eight branches ESTAS 2025 winners
2024 1 other award ESTAS 2024 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
always responsive and provides the A+ services!
5/5
Bourne estate agents are just great with their expertise and advise being very transparent from start to the end of our completion process. Very much trusted for their manner in which they conduct business. Thanks to Jim and his team for the support you gave us in our first time buy.
5/5
It was my pleasure to deal with Roanna at the Alton Estates branch of Bourneβs. She was the consummate professional from start to finish, from the initial sales pitch to the latter complex stages to get the transaction over the line. I cannot recommend her highly enough.
5/5
thanks for the work guys. was pleased with my purchase. the guys (especially david) went above and beyond. chasing solicitors is a nightmare but takes alot of the stress out when the agents are helpful enough and can engage for you which these guys did. would use again for sure
5/5
Thank you so much to Gemma for all her help with my house purchase. I totally appreciated her help in speaking to the sellers and explaining my long held love for the house. I am convinced that without her I would not have succeeded in getting my new home.
Thank you for taking the time to review our services, Gemma is a real star of the company and will always help where needed. We are glad you got your new home, it is a lovely place. Regards Andrew and the team at Bourne.
5/5
I canβt be more happy with how things went - from viewing to tenancy agreement all was done very professional and quick. I dealt with Annie , and sheβs a joy to be around. Always helpful and always smiling. Canβt recommend her enough !
This is great to hear Agnieszka, thank you! All the best, Annie Bourne Farnham
5/5
David has been very helpful throughout the process of selling our house. Super efficient communication and friendly! Thank you ππΌ
5/5
Professional and efficient in all the step. is no only estate Agent They support and advice for everything. Thank you Jim and David
5/5
All the team particularly Rebecca were extremely helpful with a difficult move. The open day was a huge success and that was down to Bourne being vigilant and understanding to my mother's needs. secured well over the asking price and mediated between both parties and Solicitors, keeping up constant communication. Many thanks to all the team particularly Rebecca. Debbie W
5/5
It was an absolute pleasure to work with Bourne Estate Agents. They very kindly and generously sponsored the William Cobbett Christmas Fair which went a great way to achieving a record breaking fundraising event. Chris was just brilliant to work with. Easy to get hold of and quick to respond to any queries I had. We are very much looking forward to building on our community relationship for our next big school fundraising events. Thank you Bourne Estate Agents!!
5/5
Bourne were excellent throughout the sales process of our home in Horsell. Ross was incredibly quick getting the property on the market in less than a week and we had a completely seemless process managed by Ross and George. Would highly recommend to anyone selling a property in the area.
5/5
An extremely professional and helpful service. We were well looked after during the purchase of our new home. Bradley in particular did a lot of chasing up for us to get us over the exchange of contracts line in time. We would definitely do business with them again when/if we come to sell.PositiveResponsiveness, Professionalism
5/5
Bourne in Woking marketed our flat for us this year. We were so impressed with their helpfulness, professionalism and genuine care towards us. Ross Trowbridge and Oliver Topham were amazing throughout, supporting us with both the marketing and the overall sale. We felt that we could talk to them and any member of staff in the Woking branch about anything property related. The branch were friendly, polite and all seemed to know our case whenever we called. We would highly recommend Bourne Woking to anyone looking to sell their property.PositiveResponsiveness, Quality, Professionalism, Value
Dear Rebecca, Thank you so much for your brilliant review, we really appreciate it. Andy Gearing - Local Director
5/5
Record breaking customer service in my opinion, fast efficient and utterly charming these guys will get your house sold. We had a no-sale, no-fee arrangement and were delighted with the sale price achieved. With a local office to visit to take care of things and a great conveyancing recommendation this certainly helped.PositiveResponsiveness, Professionalism
Thank you so much Julia, the whole team are delighted for you, and wish you all the best for the future
5/5
I have recently rented a property via Bourne and the whole process, from start to finish, has been very smooth and professional. I have dealt directly with Emily in the Farnham office who has been incredibly friendly and helpful. She has always replied to any queries very quickly. The lettings market seems particularly busy at the moment and a lot of agents seem to have forgotten the art of customer service - but not Bourne. I would definitely recommend them! Thanks again πPositiveResponsiveness, Professionalism
Thank you very much for your very kind review, we are delighted you have been happy with the whole process! All the best with your move, Bourne Farnham
5/5
Bourne have been looking after my property for a number of years with care and professionalism. Over this time, my property manager Karen Reynolds has done an excellent job. Her wide knowledge of industry service providers has proven invaluable on several occasions and her consistently conscientious help and advice are very much appreciated.
5/5
Friendly and very efficient π
5/5
Gemma was amazing from start to finish. We had a nightmare with the chain below us but Gemma went out of her way to ensure the exchange happened when it did. Professional, polite and above all else, cared! Thank you for everything you have done for us Gemma, we now have our dream home that we were in danger of losing!PositiveResponsiveness, Professionalism
Thank you Scott for your kind words, Gemma really does go above and beyond to make sure there is no stone left unturned. Good luck with the move! Regards Andrew and the team at Bourne.
5/5
Having been frustrated with other estate agents Bourne were a delightful change. Sarah the sales team were attentive, proactive and enthusiastic. Communication was excellent. There was a real sense of when, not if, we would get the offer we were looking for. Once the offer was agreed Jim and the after sales team kept us informed and made sure everything ran like clockwork. His communication and professionalism were exemplary. He explained next steps and expected timelines meaning the whole experience was efficient and relaxed. Thanks again for everything! Mark and AdiePositiveResponsiveness, Quality, Professionalism
5/5
Matt and the team at ME were brilliant. Constantly proactive, chasing solicitors when required and making the whole process less stressful! Highly recommendPositiveResponsiveness, Professionalism
5/5
In the past I have used other agencies to rent my property and they have been good, my experience with Bourne has certainly surpassed any I have had from others. All credit to Georgia for making this the simplest and quickest move in from offer.PositiveResponsiveness, Professionalism
5/5
Tom, Alex & the team at Bourne did a great job at selling our house extremely quickly. They kept us informed throughout the process and were always responsive. When our original buyers pulled out, Alex & Tom got our house back on the market the same day and had a number of viewing lined up within 24 hours meaning we received another offer within a week. I was extremely impressed and instantly recommended them to my friend who has also had a successful result with Bourne.PositiveResponsiveness, Professionalism
5/5
Professional and very understanding. Efficient, ensuring clients needs are met.
5/5
We had a viewing of a property in Ash, and were shown around by Yasmine who was very professional, informative and helpful. We are just at the beginning of our journey to find a property in Surrey and Yasmine was full of helpful advice. We would definitely recommend ME Estate agents and Yasmine, they are a pleasure to deal with and give great service all round. Thank you to Yasmine, and thank you too to Steve.PositiveResponsiveness, Quality, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches also won ESTAS awards in two earlier years.
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