Trusted Agent profile · Essex
Verified
★★★★★
4,986 reviews across 10 offices and 3 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,986 reviews on three platforms, rated 4.7 out of 5 overall.
4,229
Reviews on Google
All 10 offices
2
Reviews on The Trusted Agent
All 10 offices
755
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Balgores's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleOur office has been using Spoke to successfully promote Listings, Sale Results and Agent Profiles across Facebook, Instagram and the Google Display Network in 2021. The advertisements are effective and provide great value for our clients. The ongoing training and support received from our Account Manager has been very valuable.
5/5
GoogleSpoke has been an amazing tool I have used professionally. Been in constant contact with our rep Blake who is like an extension to my team. Friendly, great customer service always happy to have a laugh or two. Its amazing when you can find …
5/5
GoogleSpoke have been a great addition to our business. The ease of managing social media and the responses have been significant. Blake has been incredibly helpful and is readily available to support us and guide us through some of the curlier …
5/5
GoogleBlake and the team at Spoke have always been very supportive and understanding of what my business needs. …
5/5
GoogleRating only, no written review.
5/5
GoogleWe use Spoke for our realestate business and I have to say they are excellent when it comes to communication and keeping any admin or staff updated on any errors, new updates and so on.
5/5
GoogleSpoke is an amazing tool , I would never bother with paper or radio media again. The reach and ability to target your audience is outstanding coupled with professional template ads provided in the software tool. I would highly reccommend …
5/5
GoogleThe spoke team are very helpful and knowledgeable. They want to see great results from your campaign and constantly check in with help/support to make sure we are getting the most bang for our buck. Will definitely continue to do digital marketing through Spoke in the future.
5/5
GoogleWe've been using Spoke for a 3 months now and the support from Ben has been fantastic and the results have followed. We have had a record month with valuations and can honestly accredit some of this to the marketing through this platform. It's great value and I would highly recommend the using this software.
1/5
GooglePay per email! Good at selling their product but then TERRIBLE support - They are reselling a product from another country so do not have database access, etc. Any group updates or changes require downloading your entire database to excel, copy-pasting the columns into to a separate "import" spreadsheet and then re-uploading! I think the fact the export spreadsheet is not in the correct format to be used as the import spreadsheet is a great example of how badly developed this CRM is. They need a support dept that can complete mass actions requests since users cannot perform these actions themselves on more than 1 contact at a time. *EDIT: I note they made reference to not wanting to stuff up the Match Alerts process currently in place so I did some investigation and it is already broken from several months ago and not sending(something they were apparently unaware of despite investigating my file and citing the importance of working match alerts as their reason for inaction in the below reply). Like I said support do not help, and management are good at selling the product but they have no idea what is going on so I think they must be resellers of some international CRM product. The web UI lacks the ability to select more than 5000 results from a contact search, etc. The support department cannot action any group updates or changes. You must do it yourself via the export/import process described above or pay a staffmember to update manually via the web page. If you are looking for a CRM, I would shop around for an alternative...
1/5
GoogleThere is a bug whereby buyers who check in using the QR code do not appear in Pocket. Therefore it is not possible to make notes or send the listing documents. It’s embarrassing. Today the same problem occurred in 3 opens. How do I escalate this problem?
5/5
GoogleSPOKE has been a fantastic social media tool for our business, and Blake has been a delight to work with. He is always there to provide assistance and goes above and beyond. Highly reccomend!
1/5
GoogleThe staff here seem to think they are doing you a favour by letting you use their product.
5/5
GoogleTwo things make Spoke stand out for us. Firstly the support- Abel has been like an extension to our team and is always available to troubleshoot, support or encourage. Secondly, the results. Being able to see exactly how campaigns are performing, make adjustments and get a high-performing ad-campaign launched in just a few minutes makes it an absolute no-brainer for us. Would recommend to anybody who listens!
5/5
GoogleThe Spoke platform makes Facebook advertising for our listings easy. Abel is super supportive and lightning fast with answers to any questions I have. Highly recommend.
5/5
TrustpilotGreat service from the team
Great service from Balgores in selling our home. The well-organised team were always happy to help. Donna especially was an absolute star. She communicated efficiently and effectively with the rest of the chain. Her hard work was a major factor in ensuring that our sale went through to exchange. Would highly recommend.
5/5
TrustpilotBalgores helped me to sell my home and…my
Balgores helped me to sell my home. They also found me my new home. They were professional and efficient. Sarah especially kept me up to date with any updates and was there to chase other agents and solicitors when needed. Highly recommend.
5/5
TrustpilotI would definitely recommend
I would definitely recommend! Very helpful and efficient.
5/5
TrustpilotThe Pride of Balgores
I was introduced to Gemma and Mackensie through Balgores whilst searching for our new home. She was able to help me arrange the best finance package more than what I was quoted by the banks by a mile. I have just received my full mortgage offer today and grateful for the hard she has put in for us. She would go above and beyond providing advice and guidance through the whole process even out of hours. I would highly recommend them both for all your financing needs.Gemma and Mackensie, thank you so much:)
5/5
TrustpilotWe have had such a great experience…
We have had such a great experience with Balgores Romford. The staff have been exceptionally helpful and have made the whole process of purchasing our home stress-free. A big thank you to Louise, Mason, the sales team and also their in-house services team. I would highly recommend all their services, they have always been super helpful, not pushy and all queries have been dealt with in a timely manner.
5/5
GoogleExcellent customer service, you won't regret talking to these guys.
5/5
GoogleWe had a consultation yesterday, it’s great and we definitely gain lots of knowledge, information, skill, tools on all round about social media stuffs. Great thanks to Atish, very nice guy and professional. See you soon 😊
5/5
TrustpilotGreat experience
We are currently in the process of buying a house through Balgores Wickford office (Rona) and have exchange contracts. From our initial contact when arranging a viewing appt and making an offer (with Dan) the service has been very professional. Once our offer was accepted, Sarah Oakley took over as the sales progressor and Sarah has been superb. I have never had to chase once, Sarah is so good, every week she has chased all parties in our chain and provided a weekly update. She really has been fantastic, I am sure the process would have taken much longer without her.
5/5
GoogleWe are landlords. Great service very professional and reliable. If you cannot get through on the phone, just email them instead.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.
The 10 Balgores offices, by town:
Yes. In The Trusted Agent 2026 awards: Balgores, Chelmsford won Trusted Agent.
