Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,471 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.
1,372
Reviews on Google
All 5 offices
98
Reviews on Facebook
All 5 offices
1
Reviews on The Trusted Agent
All 5 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleWe have used Ashtons for both a purchase (previously)and a sale (recently). During our recent sale they helped negotiate a fluctuating chain of events by ensuring the lines of communication remained open between all parties. A stressful …
Thank you very much for your brilliant feedback Tim - it's much appreciated.
5/5
GoogleI have used Ashton's to sell both my own and my mother's properties this year. They have been very professional for both transactions. Additionally the personnel at both the Redbourn and Harpenden offices are such …
Thank you very much for your fantastic review Ian - we're so pleased to hear that Ashtons were able to help you and your mother with your seller journeys and we hope to work with you again in the future.
5/5
GoogleRecently purchased a property through Ashtons and Rebecca Allingham dealt with the sales progression. The transaction like most right now, was not straight forward for a host of reasons to do with the chains. However, Rebecca was …
Thank you so much for your fantastic feedback Carol - it's much appreciated and we wish you all the very best in your new home.
5/5
GoogleGreg and the team were first class, efficient, and really drove the sale of my property and guided me through the process without over complicating things. …
Thanks Fred for your feedback.
5/5
GoogleWe were very grateful for the help Rebecca Allingham provided in the after sales process. She went above and beyond, including after hours, to help us get the sale through, as there were problems at various levels of the chain. She was …
Thank you so much for taking the time to leave us a review - Rebecca and the team will be delighted to see your fantastic feedback and we're so glad Ashtons could help you with your move journey. Wishing you all the best in your new home.
5/5
GoogleAfter visiting what felt like almost every estate agents in Welwyn Garden City, Ashtons stood head and shoulders above the competition - the staff were very professional both over the phone and in person; these may seem like basic …
Thank you so much for your 5* review Darren. We're always delighted to hear feedback about the personal service our team provides and we really appreciate you taking the time to share your experience with us!
5/5
GoogleThanks to Ashtons, I managed to acquire a lovely home. The team were always helpful and always in contact to make sure things progress smoothly. …
Thank you for your kind words Shams - we greatly appreciate you taking the time to share your experience with us (and we agree, Lucy is a true gem!). Wishing you all the very best in your new home.
5/5
GoogleThis was our second bite of the cherry having tried a different local agent. Richard and the sales team did a fantastic job positioning their offering and explaining how success could be achieved. We were very happy with the marketing. It …
Thank you for taking the time to share your experience with us Joe - we are thrilled to hear about your positive experience and much appreciate the great feedback!
5/5
GoogleWe have just purchased our property in Welwyn Garden City through Ashtons and we are very happy with the services that we received. The process took longer than expected due to various issues in the chain. Luckily, we had the pleasure of …
Thanks Li for your great feedback, really appreciated.
5/5
GoogleFrom the moment we contacted these guys they have not let us down! From helping us with the house to finding the right solicitor..Great service …
Thank you so much for taking the time to share your experience with us - we are thrilled to hear about your positive experience and much appreciate the great feedback!
5/5
GoogleRichard and his team were absolutely fantastic throughout the process of selling. Very clear communication and responsive to requests. We knew at all times where things were at in the process, which from experience I know is not always the …
Thank you so much for sharing your positive experience with Ashtons Emma. We're thrilled to hear that you would recommend us to others and we wish you all the very best in your new home.
5/5
GoogleWhat a fantastic service from Richard and the Team. We bought through Ashtons and were so impressed with the service we didn't hesitate to use them for our move. From the first visit to value the house all the way through they have been …
Thank you so much for your 5* review Jane. We are always delighted to hear feedback about the dedicated service our team provides and we really appreciate you taking the time to share your experience with us. Wishing you all the best in your new home!
5/5
GoogleWe have recently used Ashtons to sell our house and have found them to be extremely professional and helpful. Moving during a pandemic is especially fraught, however Adam and the team at the Stockton Heath branch have always been easy to contact and have helped with all stages of the process. Their knowledge of the local area is second to none and I wouldn't hesitate to recommend Ashtons to anyone thinking of buying or selling a house.
5/5
GoogleAdam has recently dealt with the purchase of a property for my parents who have recently relocated from North Wales to Warrington. Adam was extremely proactive in progressing with our purchase making it as stress free as possible. Adam was very professional and understanding. He understands customer requirements and gives lots of information regarding the back office process so you appreciate the reasons why there maybe holds up. Thank you so much Ashtons. Great job and we definitely recommend you.
5/5
GoogleIf you want an Estate Agent who truly works hard for you and your home sale, then Ashton's Estate Agency is for you. It has been a truly exceptional year with Covid and it's restrictions, but Ashton's have taken great care with me and the property. Distance has made it impossible for me to do practically anything towards selling, Ashton's stepped up to help with every aspect. Always professional and polite and keeping me up to speed with every step. Adam provided support, attended the property on many occasions which was my responsibility, and never failed to keep me bouyant when we had a blip in the chain. A true credit to his company.
5/5
FacebookAshtons we’re easy and friendly to work with. Richard and the team made the whole process smooth and stress free. I’d highly recommend them if you are looking to sell your house. Thanks for helping us get into our dream home 🏡 ♥️
Hi Kim, your very welcome, thank you for your kind comments. All the best for the future
5/5
GoogleVery efficient and helpful! Thank you so much!
Hi Vanessa. Thank you so much for taking the time to post us a review - it's always wonderful to see such fantastic feedback!
5/5
GoogleExceptional Service. From start to finish Ashtons has made the house buying and selling process as smooth as possible. They are a pleasure to deal with and very professional. I shall be using them when I want to sell in the future and I hope the next property I buy will be listed with Ashtons.
Hi Samantha, thank you so much for your fantastic review. We're delighted to hear that you enjoyed working with us and we very much hope to work with you again in the future. In the meantime, we wish you all the very best in your new home.
5/5
FacebookGreat service from Steve Price at Ashtons very helpful with a wealth of knowledge and experience.
5/5
GoogleGreat service from start to finish. Staff are all well trained and verz friendly and helpful, one feels welcome. Easy to use website, too, also for Maintenance issues, very short turn around time, they react almost instantly and get things sorted quickly and efficient. Always helpful and responsive. They do have great contractors, too, be it plumbing or heating. Thank you for your kind support. Truly recommendable!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Iris for your great feedback.
1/5
GoogleFalse information given by Louise Walker in regard to delays with local searches which has caused a huge panic throughout the chain I'm involved with. Thank goodness I didn't instruct Ashtons. What a poor show. Please fact check in future and please stop creating unnecessary panic in an already stressful climate.
Thank you for your comments. Having investigated this further, Louise had been informed by a local reputable solicitor that all local authority searches would be delayed until 14th July. With this in mind, Louise updated her clients of the same in order to manage expectations and make a suggestion that they and/or their own solicitor contact the council themselves for further clarity. Louise also checked in with St Albans District Council herself and established that this may have been miss-communicated to the solicitor and upon finding this out, immediately made all parties aware. We apologise if this caused any unnecessary stress but Louise was working in the best interests of all to mitigate what could have been hugely problematic, with the end of the Stamp Duty Holiday looming. We trust this provides clarity on the matter but Louise has offered that she would be very happy to speak to you or any other parties directly on this and can be contacted on 01582 463960.
5/5
GoogleRating only, no written review.
Thanks so much for your 5* review Peter.
2/5
GoogleThey felt different to start, but by the end I felt they were taking us over the coals for more money without any evidence of changes to the other offers. Have since heard some very rough reviews about them from other buyers.
We're sorry to hear your experience with Ashtons was disappointing, we would like to discuss this with you in more detail, please get in touch at your nearest convenience on 01582 461166.
5/5
FacebookKatie, Mike and Emily were great selling our home. fully supported us and we were delighted with the service. Would highly recommend and would use again 👍
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At the ESTAS 2017 awards its branches won 1 Gold, 1 Top 3 and 1 Best in County award.
Send Ashtons a message.
