Every review we hold for the Harpenden office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe sold our Harpenden house through Ashtons and would highly recommend them. In particular, Jonny whose advise and knowledge getting the house on the market was invaluable, and also Willow for her hard work keeping the sale process moving after we'd accepted an offer. Both were brilliant at keeping up regular communications with us so that we always felt in the loop. A huge thank you to you both and the whole team!
R · 1 August 2026
Agent replied · 31 July 2026
Thank you so much for your kind words. We're delighted to hear that Jonny and Willow's advice, dedication and communication kept everything progressing smoothly from marketing through to completion. We will pass on your comments to them and the rest of the team, they will be so pleased with your feedback. We appreciate your recommendation and wish you all the very best for the future, the Ashtons team.
★★★★★ 1/5
GoogleWould not use their renting/letting service if you paid me. Kirsty is absolutely dreadful, rude, abrasive and arrogant. She made mistakes with how the property was advertised from an offer perspective and then doubled down rather than admit that she’d made a mistake. She interrupted me every time I tried to explain her mistake. I ended up hanging up on her because she's so infuriating.
Just admit you messed up????
Two days before the start date, they try and hit you with last minute ridiculous fees for things such as taking an inventory and getting the property in a professionally clean state. Awful, awful, awful.
Avoid at all costs.
To be absolutely fair, their sales department is fantastic. It is professionally run and they are very polite and courteous. Such a shame the lettings team is dog awful.
James · 1 June 2026
Agent replied · 15 May 2026
While Ashtons are always open to constructive feedback regarding our service, we strongly refute the characterisation of our colleague and will not tolerate unwarranted insults or aggression towards our team members. Both our Managing Director and Lettings Director have reviewed your concerns in detail, alongside email communication from your partner, who is the client in this matter. We are satisfied that our team acted professionally and in line with both company standards and legal requirements.
In relation to the points raised, we will not support any landlord acting outside of the law or the requirements of the Renters' Rights Act. We actively advise on best practice, including the importance of professional inventories and ensuring properties are presented in a clean and well-maintained condition prior to the commencement of a tenancy.
In this case, the property was not presented in a suitable condition at the point of move-in. As such, the recommendations made were not last-minute additions, but necessary steps required to ensure compliance and to provide a fair and appropriate standard of cleanliness for incoming tenants.
We are confident that at all times we have communicated openly, fairly and in good faith while acting in accordance with both our professional obligations and legal responsibilities.
★★★★★ 1/5
GoogleWe had a very disappointing experience with Ahtons while attempting to purchase a property. Throughout the process we repeatedly asked about the tenure and were consistently told it was share of freehold. Not once were we informed that the property was actually leasehold with less than 40 years remaining, information that only came to light after the memorandum was issued.
This is a material fact that directly affects both the value and the mortgageability of a property. Had we been given accurate information from the beginning, especially after asking multiple specific questions, we would never have proceeded. Ahtons were fully aware of the stressful, time-sensitive situation we were in, yet still failed to provide this essential information upfront.
As a result, we lost time, money, and the opportunity to pursue another property. Our experience reflects a serious lack of transparency and professionalism, and we would urge future buyers to be extremely cautious.
Ines · 7 May 2026
Agent replied · 13 May 2026
We are sorry to hear that you were disappointed with your experience, however, we would like to clarify a number of points.
The property was marketed as having a share of freehold, which is correct and this was clearly stated within the property description. At no stage did we intentionally misinform you regarding the tenure.
As explained, there is an underlying lease, which the current owner is in the process of extending with the other owners in the block, with whom they share the freehold by mutual agreement.
We appreciate that this may ultimately have affected your decision to proceed and we understand the frustration that can arise when a transaction does not progress. However, the information provided regarding the tenure was accurate and transparent throughout the process.
We wish you all the best with your onward search and would be happy to assist with any future enquiries.
★★★★★ 5/5
GoogleWe recently began rental of a property managed by Ashtons Harpenden and overall they have been great, especially Freya. Everyone we have spoken to has responded to emails professionally and quickly. We had an issue with our dishwasher when we moved in and this was fixed in a few days. The contrast between our old letting agents (LifeResidential Greenwich) and Ashtons is night and day - highly recommended.
Edit: Updating my review to include mention of Nicola, who has been fantastic is resolving some move-in maintanence issues.
Harry · 1 April 2026
Agent replied · 19 December 2025
Thank you Harry for your fantastic review. We’re delighted to hear that your experience with our lettings team has been so positive, especially with Freya and Nicola's support. It’s great to know that communication has been prompt and professional and that the issue on move-in was resolved quickly. We really appreciate your recommendation and are pleased to have you with Ashtons. Wishing you lots of happiness in your new home, the Ashtons team.
★★★★★ 5/5
GoogleAshtons Harpenden have been incredible throughout the process of letting our home. They rented it very quickly with minimal viewing inconvenience and were incredibly efficient and professional at every step, from initial meeting to photos, viewings, move in and management. Fully reccomend!
Kirsty stood out from the start for her energy, attention to detail and clear recommendations backed up by local market data. The listing and photography were excellent, and the whole process was smooth and straightforward. Freya was brilliant at keeping the practical details moving, from arranging the inventory and chasing paperwork to coordinating access and the key handover.
A big thank you too to Nicola for sharing the incredibly thorough inventory report and following up after move-in, and Joanne Sargeant for taking care of the utility and council notifications. Clear communication, helpful advice and real care over the details. Thank you all so much!
Richard · 9 October 2026
★★★★★ 5/5
GoogleI wanted to say a massive thank you to Lauren, the Home Move Consultant, for all her help throughout the process. She has been exceptionally helpful. She is genuinely one of the best people I have worked with in this kind of process, and her support really stood out.
Thank you again, Lauren. Your help has been hugely appreciated!
Elif · 1 July 2026
Agent replied · 15 June 2026
Thank you Elif for taking the time to share your feedback. We're thrilled to hear that Lauren provided such exceptional support throughout your move. She is a valued member of our team, and we're delighted that her dedication and helpfulness made such a positive impact on your experience. We'll be sure to pass on your kind words to her and wish you all the very best for the future, the Ashtons team.
★★★★★ 5/5
GoogleAshtons supported us with the sale of our property and I could not praise Willow more highly! She seemed to care as much as we did about getting it over the line - she was honest, efficient and so dedicated to the sale. We had tried to sell twice with another agent and had disappointing experiences so really want to flag how responsive Willow was - always getting back to emails and answering the phone when we had questions or concerns and dealing with them kindly and quickly. Thanks Willow!
Jen · 2 November 2025
Agent replied · 17 October 2025
Thank you Jen for your wonderful review. We will pass your kind words on to Willow who will be delighted to hear you were so pleased with the service she was able to provide. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleWe recently sold our property with Ashtons Harpenden, and they turned a very stressful process into a much easier one! From the initial valuation to the day we handed over the keys, the team were brilliant, particularly Greg, Jonny and Ryan. But that said, no matter which member of the team we were dealing with, the service was excellent. Viewing feedback and progress updates were given frequently, and it was always easy to get hold of someone if needed. Would highly recommend Ashtons for any future property services.
Lucy · 2 October 2025
Agent replied · 13 March 2026
Thank you Lucy for taking the time to leave us a review. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleI would highly recommend Kirsty Twydell at Ashton's Letting Agents. The service I received as a tenant has been phenomenal. The home I rented is spotless, any maintenance issues are dealt with immediately and the landlady responds to requests promptly. The team at Ashton's work well together to be proactive with checks and inspections, too. This team are not only professional, they care about the tenant, the landlord and the property. What a win this has been, especially as this was my first rental in a new country. Thank you!
Kim · 2 October 2025
Agent replied · 22 December 2024
What a fabulous review Kim, thank you for taking the time to leave it. We're thrilled Kirsty was able to help you and provided such a positive experience for your first time renting. Wishing you all the best in your new home, the team at Ashtons
★★★★★ 5/5
GoogleI want to recognise Lucy at Ashton's progression team for the amazing work she has done chasing my recent house sale! She has been amazing from start to finishing helping us chase the chain and provide timely updates. It most certainly has not been an easy journey, but Lucy has been absolutely amazing! Willow also helped in her absence. You do not realise the value that a strong sales progression team can make to your buying or selling process. I would not hesitate to recommend Ashton's and Lucy. Thanks so much.
Emma · 2 October 2025
Agent replied · 8 October 2025
Thank you Emma for your wonderful review. We will pass on your kind words to Lucy, Willow and the team who will be delighted to hear they made such a positive impact on your recent property journey. Your recommendation is appreciated and we hope to be able to work with you again in the future. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleWould highly recommend Ashtons - I bought my house in Harpenden with Ashtons as agent in 2015 and came to sell it with them as agent in 2025 - both times and from both sides, really pleasant to deal with and made the whole process as smooth as possible. Particular shout out to Jonny who went the extra mile in order to help facilitate the sale - highly knowledgeable with excellent customer service skills. Thank you!
Elena · 2 November 2025
Agent replied · 17 October 2025
Thank you Elena for your 5* review. We're delighted to hear Jonny and the rest of the team were able to make your recent property sale such a positive experience for you and we will pass your kind words on to Jonny and the team. We look forward to working with you again in the future. Best wishes, the Ashtons team.
★★★★★ 1/5
GoogleWe recently made the difficult decision to withdraw from the purchase of a property marketed through Ashtons. This decision came after we commissioned a full building survey and an in-depth report into local planning, environmental, and development factors. The findings raised significant concerns, including a high risk of subsidence and flooding, as well as proximity to several large-scale developments.
Shortly after I emailed to confirm our withdrawal, I received a call from a lady named Hannah. She was very understanding, professional, and empathetic - exactly what you would hope for in such a conversation. I appreciated her approach greatly.
However, just a few minutes later, I received a call from James Hall - the agent who had initially dealt with us. I was surprised to be contacted again, having already explained the situation. Unfortunately, this call was markedly different. Rather than seeking to understand or even acknowledge our reasoning, James interrupted me abruptly and questioned the validity of the information we had obtained. He made dismissive remarks such as, “Well, that’s not been approved yet, has it?” and “I don’t see how that would affect you - it’s 10 minutes down the road,” when in fact the site in question is just a 2-minute drive or 8-minute walk away.
More concerning still, James went on to suggest that if this kind of development concerned us, we should “take Harpenden off the table” altogether and look elsewhere - even suggesting we would struggle to buy anywhere because “they’re developing everywhere,” and that we would be better off living in the middle of a city where development wouldn’t be a concern.
His tone was noticeably disbelieving, and he asked where I had obtained the information. Due to the level of doubt he expressed, I offered to send him the documentation we had received from the solicitor as evidence. He responded that he would “absolutely” like me to send it that evening.
However, later in the conversation, I noticed a note on the documents stating that they were not to be shared with third parties, so I was unable to do so.
I felt that the way in which he questioned me and our decision was inappropriate and unprofessional.
His tone was antagonistic and confrontational, and the conversation felt more like an interrogation than a professional discussion. He appeared unwilling to listen, and instead focused on challenging my decision. As a first-time buyer trying to make an informed and responsible choice, I found this not only inappropriate but also extremely disheartening - particularly as we already felt bad about disappointing the sellers.
This experience has left me with serious reservations about engaging with Ashtons in the future. I fully appreciate that the withdrawal from a purchase can be frustrating, but buyers deserve to be treated with respect, especially when they have conducted thorough due diligence and reached their decision in good faith.
Further to our disappointment, we were concerned to find that our detailed email, sent over a week ago outlining the situation and our concerns has not received any acknowledgement from the Managing Director. We had expected at least a professional response, and the lack of courtesy in this instance has only reinforced our view of the standards we have experienced with Ashtons.
Tatiana · 4 September 2025
Agent replied · 26 August 2025
I am very sorry to learn of your recent experience with our Harpenden team. I know that John Ingram, our resident Director at Harpenden has been in communication with you to explain that unfortunately, the email you sent did not reach any of our inboxes, which is why you did not receive a direct response at the time. That said, I would like to apologise that your interaction with the Harpenden team did not meet the standard you quite reasonably expected. If you would still like our assistance in finding a new home, our resident Director at Harpenden, John Ingram, would be pleased to work with you personally to ensure you receive the level of service you deserve.
★★★★★ 5/5
GoogleWe had a really positive experience with Ashtons. Jonny was fantastic throughout, professional, approachable, and always quick to respond to any questions. He made the whole process smooth and stress-free, and we really felt well looked after. Thanks to Jonny and the team, we’re now happily settled in our new home and couldn’t be more grateful. Would definitely recommend both Jonny and Ashtons to anyone looking for a reliable and supportive agency.
James · 8 November 2025
Agent replied · 21 October 2025
Thank you James for your wonderful review. We pride ourselves on our personal, efficient service and ensuring the purchase process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. We will pass on your kind words to Jonny and the team and wish you lots of happiness in your new home, the Ashtons team.
★★★★★ 5/5
GoogleIt’s very easy these days for people to take the time to leave a negative review, but I sometimes feel that the good experiences don’t get mentioned often enough.
My wife and I have used Ashtons as our letting agent for a number of years, and one of the things I particularly value is their consistency. The team have been there for a long time, which says a great deal about the company, and there seems to be very little staff turnover.
Nicola and Kirsty have always looked after and managed our property to an exceptional standard. They have consistently found us good, reliable tenants and have always been professional, helpful and a pleasure to deal with.
I have no hesitation whatsoever in recommending Ashtons to anyone looking for a reliable and trustworthy letting agent. They have looked after us extremely well over the years, and we are very grateful for it.
Simon · 10 September 2026
Agent replied · 16 September 2026
Thank you so much Simon for taking the time to share such a thoughtful 5* review. We really appreciate your loyalty to Ashtons over the years and are delighted to hear how consistently well Nicola, Kirsty and the wider team have looked after your property. Your kind words and recommendation mean a great deal to us and we will pass these on to the team. We look forward to continuing to support you for many years to come. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleGreg and the team have been really helpful during the house sale of my deceased parents house and all the emotions that this bought up during the sale. No question was too much and they helped moved the sale along to a successful conclusion, I can't recommend them more and will be using them again in the future
Katie · 23 February 2026
Agent replied · 5 March 2026
Thank you Katie for taking the time to leave us a review. We appreciate your trust in us during what was a difficult and emotional time. We're so pleased that Greg and the rest of the team were able to support and guide you through to completion. Your recommendation is appreciated and we look forward to working with you again in the future. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleGreg and the whole Ashtons team were simply superb in the sale and purchase of our properties. Greg was indeed part agent, part solicitor and part psychologist! We cannot thank him and his team enough for their time and effort in helping us get into our dream house. Anyone considering selling in the Harpenden or wider area would be wise to use these guys! Thank you so much! x
Rich · 2 October 2025
Agent replied · 20 December 2024
What a wonderful review Rich. We are delighted Greg was able to help in so many ways. Wishing you all the best in your new home, from the team at Ashtons
★★★★★ 5/5
GoogleNic was a star from beginning to end of the our house sale. He was, super professional, warm and approachable and extremely patient all at the same time. Moving home can be so stressful - and ours was a big, life changing move - we really appreciate how constant, steady and kind Nic was throughout the process. We highly recommend his services. Sarah&Steve Brenman
Sarah · 1 November 2025
Agent replied · 31 October 2025
Thank you so much for taking the time to leave your kind review Sarah & Steve. We're delighted Nic could help make the process as stress-free as possible. Wishing you all the best, the team at Ashtons
★★★★★ 5/5
GoogleWe worked with Jonny&Ryan and found exactly what we were looking for. The entire experience was made so seamless and easy with expert guidance from them on every step. Nothing is too much effort and they’re the most knowledgeable agents in the local area.They took the time to understand exactly what we were looking for as a family and worked within our budget.
Sinem · 2 October 2025
Agent replied · 5 February 2025
Thank you so much for your kind words Sinem! We're thrilled to hear that Jonny & Ryan made your experience seamless and stress-free. They truly go above and beyond to ensure every client feels supported every step of the way. Wishing you lots of happiness in your new home, the Ashtons team.
★★★★★ 5/5
GoogleRyan, Hannah and John were all very helpful throughout the buying process, they made the process as smooth as possible for us and we really appreciated their speed to respond and friendliness. As a buyer we would be happy to go to them when searching for a property!
Thanks again for helping us find our new home.
Natasha · 2 October 2025
Agent replied · 24 February 2025
Thank you Natasha for your 5* review. We're so pleased to hear that Ryan, Hannah and John were able to make your property journey a smooth and stress-free as possible. We wish you lots of happiness in your new home and hope to be able to assist you again in the future, the Ashtons team.
★★★★★ 5/5
GoogleAshtons Harpenden in, in particular Jonny Turner and Greg McCann, were v helpful in assisting us in securing our new home. They kept us informed and helped answer any questions we had throughout. Wouldn’t hesitate recommending them to support others in their house sale or purchase. Thanks guys! Ravi & Sarah
Ravi · 15 October 2025
Agent replied · 17 October 2025
Thank you Ravi and Sarah for taking the time to leave us a review. We're so pleased to hear that Jonny and Greg were able to make your property purchase such a positive experience for you. We appreciate your recommendation and hope to be able to work with you again in the future. Wishing you lots of happiness in your new home, the Ashtons team.
★★★★★ 5/5
GoogleWe recently sold our property with Ashtons Harpenden, and they turned a very stressful process into a much easier one! From the initial valuation to the day we handed over the keys, the team were brilliant, particularly Greg, Jonny and Ryan. But that said, no matter which member of the team we were dealing with, the service was excellent. Viewing feedback and progress updates were given frequently, and it was always easy to get hold of someone if needed. Would highly recommend Ashtons for any future property services.
Lucy · 23 October 2024
Agent replied · 29 October 2024
Thank you Lucy for taking the time to leave us a review. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleWe found our dream home through Ashtons Hitchin but for most of the purchase process we dealt with Rebecca at Ashtons Harpenden, who could not have been more helpful, proactive and genuinely just lovely.
Because of a long chain that included one frankly very rude estate agent who tried to harass us and others, our purchase could have been an absolute nightmare. Instead, we stayed patient while Rebecca chased for updates all the way up the chain and kept things moving along wherever humanly possible. She would contact us about the latest news without being prompted, which seems like such a small thing but really mattered when you felt like you might be stuck in a chain forever and maybe no one will ever tell you if it'll ever end because you're just the buyers at the bottom of the chain, not anyone's paying clients. Instead, we definitely felt supported throughout; Rebecca was proof you can be professional and focused, but still warm and empathetic.
Huge thanks to the Ashtons team, and Rebecca in particular, for making the process as painless as possible!
Yufan · 5 October 2024
Agent replied · 24 May 2024
What a wonderful review Yufan, thank you so much for taking the time to leave it. We are thrilled to hear how positive your experience was and delighted Rebecca could help make it as painless as possible. We will be sure to pass on your comments to her. Wishing you all the best in your new home, from the team at Ashtons.
★★★★★ 5/5
GoogleColin and the team managed our property extremely well while we went away for 12 months. As it’s our family home and not a buy-to-let business for us, they understood the importance of our needs during our time away and for return.
Unfortunately the tenant didn’t quite keep up to their end of the bargain so there was a lot of remedial work once we got back - but Colin and Ashtons went above and beyond to get everything ready for our arrival.
Definitely recommend - high touch and white glove service.
Lee · 5 October 2024
Agent replied · 28 June 2024
Thank you for your kind words and 5* review Lee. We are delighted to hear that Colin and the team were able to make the process as smooth as possible for you. Wishing you all the best back in your family home, from the team at Ashtons
★★★★★ 5/5
GoogleI honestly cannot fault the team at Ashtons and am very grateful to them for their professionalism and perseverance. Through not fault of theirs, I had a very protracted sale process owing to having to use the courts to evict the tenant and then buyers with very slow moving solicitors. They actually found me 3 buyers in the end but each time we listed the property they found that buyer very quickly. They kept me informed throughout the process, provided timely advice and guidance where needed and always did their very best to get the flat finally sold. I would especially like to call out Willow, Hannah, and Greg but it was a team effort as well. Thanks again Ashtons
Steve · 1 March 2026
Agent replied · 5 March 2026
Thank you Steve for taking the time to leave us a review. We’re really pleased we could support you through what was a challenging process. We will pass on your kind words to Willow, Hannah, Greg and the rest of the team, who will be delighted with your comments. Wishing you all the best, the Ashtons team.
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