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Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more

4.7

★★★★★ Excellent

1,471 reviews across 5 offices and 3 platforms

www.ashtons.co.uk

Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,372

Reviews on Google

All 5 offices

Facebook logo

4.4 / 5

98

Reviews on Facebook

All 5 offices

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 5 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Ashtons's five offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 1,364 reviews on Google only. Show every review

5/5

Google

Emily was great to work with. She provided a quick and comprehensive valuation and our property was on the market and under offer within two weeks.

Matthew · 14 October 2026 · Ashtons Estate Agency Redbourn

5/5

Google

Ashtons Harpenden have been incredible throughout the process of letting our home. They rented it very quickly with minimal viewing inconvenience and were incredibly efficient and professional at every step, from initial meeting to photos, viewings, move in and management. Fully reccomend! Kirsty stood out from the start for her energy, attention to detail and clear recommendations backed up by local market data. The listing and photography were excellent, and the whole process was smooth and straightforward. Freya was brilliant at keeping the practical details moving, from arranging the inventory and chasing paperwork to coordinating access and the key handover. A big thank you too to Nicola for sharing the incredibly thorough inventory report and following up after move-in, and Joanne Sargeant for taking care of the utility and council notifications. Clear communication, helpful advice and real care over the details. Thank you all so much!

Richard · 9 October 2026 · Ashtons Estate Agency Harpenden

Agent replied · 15 October 2026

Thank you Richard for such a lovely review and for recognising the care and attention our team put into every stage of the letting process. We’re delighted Kirsty, Freya, Nicola and Joanne made everything feel so smooth and straightforward. We will share your kind words with them all and look forward to continuing to work with you during the tenancy. Best wishes, the Ashtons team.

5/5

Google

Very happy to recommend Ashtons. Freya was great to deal with, very helpful and made everything easy for us. Have had no problems and all went very smoothly.

DAVID · 29 September 2026 · Ashtons Estate Agency Harpenden

Agent replied · 15 October 2026

Thank you David for taking the time to leave us a review. Its great to hear Freya was able to guide you through your recent proprerty journey making it as smooth as possible, we will pass on your kind words to her. Your recommendation is appreciated. Best wishes, the Ashtons team.

5/5

Google

I’m so grateful to Ashtons Estate Agent. From start to finish, they were professional, supportive, friendly, and always there to answer my questions. They made what could have been a stressful process feel so much easier. Thank you Chloe W. , Liz and all team ! Thank you for all your hard work, patience, and support throughout the whole journey !

Angelina · 27 September 2026 · Ashtons Estate Agency Welwyn Garden City

5/5

Google

I've really appreciated the service at Ashton's, they are calm, structured and friendly and were able to sell our house incredibly quickly to flexible buyers that gave us time to find a new home. We originally had our house for sale with Frosts and found their process super chaotic, full of errors and really stressful. After moving over to Ashton's, I felt we had really made the right choice despite the upheaval of having to change agent. A big bonus of Ashton's is that you deal with specific people, so Alix dealt with our valuation and Rob B with our sale. Both of them also shared notes, so i would never have to repeat myself (a big change Vs Frosts!) Big thanks to both for all your hard work. Selling a home is a big deal, so going with the agent that has the right TIME and EXPERIENCE to focus on your property is really important and something I originally underestimated when choosing an agent.

Amelia · 17 September 2026 · Ashtons St Albans

Agent replied · 15 October 2026

Thank you Amelia for your wonderful review and for trusting Ashtons with your move. We’re delighted Alix and Rob made the process feel calm and straightforward, and that we could help you sell your home quickly while giving you time to find your next one. We’ll pass on your kind words to them both and hope to be able to assist you again in the future. Wishing you all the best, the Ashtons team.

5/5

Google

From start to finish I found Ashtons in Stockton Heath to be professional, efficient and courteous. The purchase of the property was far from straightforward, through no fault of Ashtons, but Luca in particular, and his colleagues were on the ball every step of the way. It's always a good sign when someone says they'll call you back and they do! Luca displayed an excellent grasp of the legalities required when purchasing a property and went well above and beyond his primary responsibilities. He handled all of our queries with courtesy, urgency and with a genuine "human touch" attached to our dealings. I cannot speak highly enough of Luca and wouldn't hesitate to recommend the services that Ashtons provide.

Karis · 12 September 2026 · Ashtons London

5/5

Google

It’s very easy these days for people to take the time to leave a negative review, but I sometimes feel that the good experiences don’t get mentioned often enough. My wife and I have used Ashtons as our letting agent for a number of years, and one of the things I particularly value is their consistency. The team have been there for a long time, which says a great deal about the company, and there seems to be very little staff turnover. Nicola and Kirsty have always looked after and managed our property to an exceptional standard. They have consistently found us good, reliable tenants and have always been professional, helpful and a pleasure to deal with. I have no hesitation whatsoever in recommending Ashtons to anyone looking for a reliable and trustworthy letting agent. They have looked after us extremely well over the years, and we are very grateful for it.

Simon · 10 September 2026 · Ashtons Estate Agency Harpenden

Agent replied · 16 September 2026

Thank you so much Simon for taking the time to share such a thoughtful 5* review. We really appreciate your loyalty to Ashtons over the years and are delighted to hear how consistently well Nicola, Kirsty and the wider team have looked after your property. Your kind words and recommendation mean a great deal to us and we will pass these on to the team. We look forward to continuing to support you for many years to come. Best wishes, the Ashtons team.

5/5

Google

Selling our late father’s house was never going to be straightforward but Alix Lucas was a guiding force from the beginning. Her calm approach and obvious connection with the beauty and potential of the property gave me a sense of security that the much loved family home was in the right hands. Alix was very responsive and empathetic and I’d like to thank her for her dogged determination and fortitude.

Sarah · 5 September 2026 · Ashtons St Albans

Agent replied · 20 August 2026

Thank you for your thoughtful review Sarah. We're so pleased that Alix's calm approach helped provide reassurance. We will be sure to pass on your kind words. Wishing you all the best, the team at Ashtons

5/5

Google

I’ve been extremely pleased with the service from Ashtons, particularly Nicole Glover, who manages my flat and deals with the tenants on my behalf. Nicole is always professional, helpful and quick to respond whenever anything comes up. She keeps me informed, handles any issues efficiently and gives me complete confidence that the property is being well looked after.

Michael · 4 September 2026 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 16 September 2026

Thank you Michael for 5* review. We’re so pleased to hear that Nicole has provided such a professional and responsive service and gives you confidence that your property is being well looked after. We will pass on your kind words to Nicole. Wishing you all the best, the Ashtons team.

5/5

Google

Had such a lovely experience with Ashton’s as a first time buyer! I’d been looking for months, and they were always so lovely and helpful to deal with. I ended up finding my new home through them, and everyone was absolutely lovely throughout the process, especially Willow! Would definitely recommend Ashton’s to anyone looking to buy.

Cherida · 4 September 2026 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 25 August 2026

Thank you Cherida for your lovely review. We're so pleased we could make your first time purchase such a positive experience for you and will share your kind words with Willow who will be delighted with your feedback. Wishing you lots of happiness in your new home, the Ashtons team.

5/5

Google

Nicole and the team are responsive, organised and always quick to resolve any issues that come up.Communication is straightforward, maintenance is handled efficiently and we’ve always felt well looked after as tenants. A genuinely positive renting experience, and we’d happily recommend them to others looking for a well‑managed property.

Zoe · 4 September 2026 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 20 August 2026

Thank you for your kind review. We're delighted to hear you've had such a positive renting experience and felt well looked after throughout your tenancy. We really appreciate your feedback. Best wishes from the team at Ashtons.

5/5

Google

I’ve really appreciated Nicole Glover’s support throughout my move-out process. She has been professional, responsive, and easy to deal with at every stage, and she clearly has a strong understanding of current legislation and tenancy matters. She has acted as an excellent intermediary with my former landlord, handling a potentially difficult situation with calmness, fairness, and good judgement. Her support has made the whole process much smoother and far less stressful than it might otherwise have been. I would happily recommend Nicole to anyone looking for a capable, considerate, and reliable property manager.

Suze · 4 September 2026 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 13 August 2026

Thank you Suze for your wonderful review. Nicole will be so pleased to hear she was able to make what could have been a stressful situation such a positive experience for you, we will pass on your kind words to her and wish you all the best for the future, the Ashtons team.

5/5

Google

I rented a property through Ashton and stayed there for over three and a half years. Throughout this period, I received very good service from the team and have very little to complain about. I would also like to give special recognition to Nicole Glover, who handled all matters very professionally and efficiently. She was always responsive and ensured prompt communication whenever necessary. Her professionalism, commitment, and efficiency were truly remarkable. Thank you, Ashton, for the excellent service and support provided throughout my tenancy. I greatly appreciate all your assistance during this period. Regards Buddhika Mummullage & Manoja Rajapaksha

Manoja · 4 September 2026 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 16 September 2026

Thank you Manoja for taking the time to leave us a review. We're delighted to hear that you and Buddhika were pleased with the service and support you received throughout your tenancy, your kind words will be passed on to Nicole and the rest of the team at Ashtons. We wish you both all the best for the future, the Ashtons team.

5/5

Google

I’ve had a great experience with Ashtons throughout my time as a tenant. The team have always been professional, helpful and responsive and any queries or issues I’ve had have been dealt with quickly and efficiently. A particular thank you to Jade Dalton, who has been amazing to deal with. She has been very friendly and helpful, always going above and beyond to assist me whenever needed. She has made the experience of renting through Ashtons feel really easy and stress free. I would definitely recommend Ashtons to anyone looking for a professional and reliable estate agent and Jade in particular has been an absolute pleasure to deal with!

Evie · 3 September 2026 · Ashtons St Albans

Agent replied · 16 September 2026

Thank you Evie for your wonderful 5* review. We’re delighted to hear how helpful and responsive the team have been throughout your tenancy, and especially that Jade has made your experience so easy and stress-free. We will pass on your lovely comments to her and the rest of the team. We appreicate your recommendation and wish you all the best for the future, the Ashtons team.

5/5

Google

Would like to say thank you to Hayley and Cathy , I would recommend them to everyone, they are so very helpful and really friendly, I really appreciate what they have done for us. Thank you again Tammy

Tammy · 2 September 2026 · Ashtons Estate Agency Redbourn

Agent replied · 16 September 2026

Thank you Tammy for your 5* review. We will pass on your thanks to Hayley and Cathy who will appreciate your kind words and recommendation. Wishing you all the best, the Ashtons team.

5/5

Google

We bought our first home using Ashtons and from the start they have been nothing but helpful. We had Luca as our estate agent who always kept on top of emails and made sure to checkin with a call as much as possible. Cathy (manager) was also amazing and helped get the sale done in a timely manner. I know that if we were to ever sell our home in the future, there is no doubt that we would use Ashtons.

Nakia · 1 September 2026 · Ashtons London

5/5

Google

Rented with Ashtons with 4 and half years. Nicole from the asset team was always very helpful, fair and quick to respond

Alexander · 29 August 2026 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 16 September 2026

Thank you Alexander for your 5* review. Your feedback is appreciated and will be passed on to Nicole. Wishing you all the best, the Ashtons team.

5/5

Google

Rating only, no written review.

Ajay · 28 August 2026 · Ashtons St Albans

5/5

Google

Brilliant service and professional staff👍 …

Wsj365 · 27 August 2026 · Ashtons St Albans

Agent replied · 16 September 2026

Thank you for your review, your feedback is appreciated. Best wishes, the Ashtons team.

5/5

Google

We leased our property through Ashton’s & we were very happy with Jade during the whole process. She kept us updated as things occurred, she was prompt in managing any issues as well as being friendly & helpful. Thank you very much. We’ve already recommended you to friends.

Simone · 26 August 2026 · Ashtons St Albans

Agent replied · 16 September 2026

Thank you Simone for taking the time to leave us a review. We appreicate your recommendation and will pass on your kind words to Jade who will be thrilled with your feedback. Wishing you all the best, the Ashtons team.

5/5

Google

I have had the pleasure of dealing with Jade on a number of occasions and found her professional & helpful with regular updates. Makes the rare occasions I have to raise anything with Ashtons so much easier.

Stephen · 26 August 2026 · Ashtons St Albans

Agent replied · 16 September 2026

Thank you Stephen for your review, we're delighted to hear that Jade has been on hand to assist you and kept you updated regularly. We appreciate your feedback. Best wishes, the Ashtons team.

5/5

Google

Ashtons have been excellent in their service delivery and communications. Rob B who has been my main point of contact during the sales process has provided sensible advice, contacted me regularly about updates and polite throughout. He even came round to gather my id info when the app wasnt capturing what they needed. Alix who did the valuation was realistic from the start & very trustworthy as my first contact with the agency. Can't recommend Ashtons, Rob B & Alix enough. Thank you all.

Indu · 24 August 2026 · Ashtons St Albans

Agent replied · 20 August 2026

Thank you Indu for your fantastic review. We’re delighted to hear that Rob and Alix provided such a professional, supportive and straightforward service throughout your sale. We really appreciate your kind words and recommendation and will be sure to pass your feedback on to them both. Wishing you all the best, the Ashtons team.

5/5

Google

I just wanted to leave a review to say how helpful Rob was on the phone, He helped me get my property search underway and was very knowledgeable in all the questions I had about the property and process 5 Stars! Thank you Rob

Tommy · 24 August 2026 · Ashtons St Albans

Agent replied · 20 August 2026

Thank you Tommy for your 5* review. We will pass on your kind words and thanks to Rob, he will be pleased to hear you were happy with the help and advice he was able to provide. We wish you all the best in your property search, the Ashtons team.

5/5

Google

I recently sold my property through Ashtons and Ryan made what could have been a stressful process considerably easier. He was supportive throughout and always available when I had questions. What stood out most was his commitment to achieving the best possible price for me as the vendor, rather than pushing me to accept the first offer to get the deal done. Professional and straightforward at every stage. Highly recommended.

Mark · 24 August 2026 · Ashtons St Albans

Agent replied · 20 August 2026

Thank you Mark for your wonderful review. We’re delighted to hear that Ryan made the process easier and less stressful and was there to support you throughout the process. We will share your kind words with Ryan and appreicate you recommendation. We wish you all the best, the Ashtons team.

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Questions about Ashtons

Which Ashtons office has the most reviews?

Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.

Where are the Ashtons offices?

The five Ashtons offices, by town:

  • Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
  • London: 140 Gloucester Avenue, London, NW1 8JA
  • Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
  • St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
  • Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?

Yes. In The Trusted Agent 2026 awards: Ashtons, Harpenden won Gold; Ashtons, Welwyn Garden City won Gold; Ashtons, St Albans won Trusted Agent; Ashtons, Redbourn won Trusted Agent.

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Send Ashtons a message.

What do you need help with?

Ashtons will use your details to contact you about this. See our privacy notice.

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