Ashtons Estate Agency Welwyn Garden City reviews

★★★★★ 5/5

Google

I’ve really appreciated Nicole Glover’s support throughout my move-out process. She has been professional, responsive, and easy to deal with at every stage, and she clearly has a strong understanding of current legislation and tenancy matters. She has acted as an excellent intermediary with my former landlord, handling a potentially difficult situation with calmness, fairness, and good judgement. Her support has made the whole process much smoother and far less stressful than it might otherwise have been. I would happily recommend Nicole to anyone looking for a capable, considerate, and reliable property manager.

Suze · 4 September 2026

★★★★★ 5/5

Google

Nicole has been my main point of contact through the estate agent for the past three years, and I honestly couldn't have asked for better support. She has always been friendly, approachable, and incredibly helpful, making everything so much easier whenever I've needed assistance. Her communication is always prompt and professional, and it's clear she genuinely cares about providing excellent service. Thank you, Nicole, for all your help over the years, it's been truly appreciated.

Beth · 4 August 2026

★★★★★ 5/5

Google

I cannot recommend Michael Anthonys enough. This is now the second property I have dealt with Andy, and my first time dealing with Kristina from the Sales Progression Team, and once again the service was absolutely outstanding. Throughout the process there were several issues and delays, which were due to my own personal circumstances, but I honestly cannot thank Andy and Kristina enough for the patience, understanding and support they showed throughout. Rather than making things stressful, they took the time to help me navigate every step of the process and were always there to guide and reassure me. The communication from both of them was exceptional. I was regularly kept updated, they were always emailing, checking in, and ensuring I knew exactly what was happening. I genuinely felt like they cared and wanted the best outcome for me and my family, rather than just treating it as another sale. Buying a house can be a stressful journey, but Andy and Kristina made a huge difference. Their professionalism, dedication, patience and support are the reason we managed to get this over the line. From the bottom of my heart, thank you both. You have helped us secure what will be our forever family home, and that means more than words can express. I will always be grateful.

Afzaal · 25 May 2026

★★★★★ 5/5

Google

I’ve been extremely pleased with the service from Ashtons, particularly Nicole Glover, who manages my flat and deals with the tenants on my behalf. Nicole is always professional, helpful and quick to respond whenever anything comes up. She keeps me informed, handles any issues efficiently and gives me complete confidence that the property is being well looked after.

Michael · 4 September 2026

★★★★★ 5/5

Google

Had such a lovely experience with Ashton’s as a first time buyer! I’d been looking for months, and they were always so lovely and helpful to deal with. I ended up finding my new home through them, and everyone was absolutely lovely throughout the process, especially Willow! Would definitely recommend Ashton’s to anyone looking to buy.

Cherida · 4 September 2026

★★★★★ 5/5

Google

Emma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long and stressful experience was made smooth and efficient thanks to their professionalism and support. My partner and I are really looking forward to moving in, and we would highly recommend them to anyone.

Karen · 12 April 2026

★★★★★ 5/5

Google

Nicole and the team are responsive, organised and always quick to resolve any issues that come up.Communication is straightforward, maintenance is handled efficiently and we’ve always felt well looked after as tenants. A genuinely positive renting experience, and we’d happily recommend them to others looking for a well‑managed property.

Zoe · 4 September 2026

★★★★★ 5/5

Google

I have lived in the property for some time and have found it to be a comfortable and well-maintained place to live. Any issues that have arisen during my tenancy have been dealt with efficiently, and communication has always been clear and professional. Nicole has been particularly helpful and responsive when it comes to tenant queries or maintenance matters, which has made the experience straightforward and reassuring as a tenant. Overall, it has been a positive renting experience.

Danielle · 4 January 2026

★★★★★ 5/5

Google

I would highly recommend Astons (welwyn gadren city) for the wonderful Service. I especially what to commend two members of their sales coordinator team. Willow Kaine for her care ,understanding , and patience, she made the whole process so much better. Also Sam Ward , his knowledge of Welwyn garden city idiosyncrasies in regards to legal matters was indispensable to us. The whole team showed professionalism and patience at all times and are a credit to their company.

KAREN · 4 January 2026

★★★★★ 5/5

Google

Great experience throughout the rental process. Nicole was our main point of contact and always provided all the necessary information whenever we needed it. Chris also supported us throughout the process and provided professional and helpful advice. We really appreciated their support and would highly recommend the agency.

Max · 17 August 2026

★★★★★ 5/5

Google

We had an excellent experience with Ashtons while purchasing our home. The team guided us every step of the way and were always communicative, supportive, and provided solutions whenever we had questions, which gave us great assurance throughout. Special thanks to Liz, Olivia, and Jamie, as well as Sam Ward, Niamh, Sam Voss, Jennie, and Lucy for their attentive and professional support. The professionalism and warmth of the whole team made the journey smooth and stress-free. Highly recommended! We also recently completed our tenancy with Ashtons for the property we were renting earlier. Nicole handled our vacating process, though we faced a few challenges during the move-out, she managed the situation and ensured everything was resolved smoothly. We are pleased with the overall service and continued support from the Ashtons team.

Harini · 4 December 2025

★★★★★ 5/5

Google

I have had dealings with Ashtons for many years - initially about 19 years ago when I was buying and selling a property and for the last 9 years they have managed the letting of a flat in my behalf. All of the staff I have worked with have always been friendly, efficient and professional - I have no hesitation in recommending them, especially Nicole Glover who has been a main point of contact recently. Nicole has gone above and beyond in providing advice & assistance in a very friendly and professional way.

Jane · 4 November 2025

★★★★★ 5/5

Google

We are now coming to the end of our tenancy due to a section 21 notice, and Ashtons have made the whole process stress free. Ashtons have secured another house that we can rent and move in just before our eviction date. I am especially thankful to Nicole Glover (asset manager) that has helped us with making our current tenancy a pleasurable experience. She organised our various maintenance work bookings and kept our hopes up during our section 21 notice. Nicole also put in a good word for us when applying for rent in another house, which proved successful. So, thank you Nicole for your hard work. Glad to know that you will continue to work with us in the new property. I also want to thank Oliver Meadows (letting associate) in helping us apply for the rent in our next property.

Daniel · 4 November 2025

★★★★★ 5/5

Google

We set out to sell our house enthusiastically believing we had a lovely home to sell. Sadly we were met by negative experiences on valuation by other local agents who seemed to place business needs above their clients. Laura at ewe move was a breath of fresh air. Her positive attitude confirmed to us that our house was more than worth selling and she expected our sale to do well. We also believe that Roland’s photographs of our home were was superior as was Laura’s written description of our home. Jane was also brilliant on steering our sale. And then Claire, who was very skilled at handling viewings. They made an excellent team and were strong communicators and good advocates for selling our property. We always felt in safe hands and would highly recommend

Wendy · 31 October 2025

★★★★★ 5/5

Google

We have recently completed on the sale of a probate property the service provided by Roland Jane Laura & Clare was excellent & seamless all the way through. From Rolands initial advice on price to the extra photographs taken after tidying the rear garden area nothing was too much trouble . Communication is first class with regular calls & emails from Laura Clare & Jane regarding viewings . Feedback was always given within minutes of the viewings being completed. Very kind honest & friendly Team would highly recommend i have no hesitation in using again should the need arise .

Debbie · 31 October 2025

★★★★★ 5/5

Google

Chris Haws is meticulous in his work. In all my years in and out of the businesses I have never met such an honest and reliable person. He always offers calm and a reassuring presence during the letting process. One of the best!

Sarah · 4 August 2026

★★★★★ 5/5

Google

I’m so grateful to Ashtons Estate Agent. From start to finish, they were professional, supportive, friendly, and always there to answer my questions. They made what could have been a stressful process feel so much easier. Thank you Chloe W. , Liz and all team ! Thank you for all your hard work, patience, and support throughout the whole journey !

Angelina · 27 September 2026

★★★★★ 5/5

Google

Brilliant check out experience recently. Nicole was prompt at every step of the way helping me make sure that both informing my landlord, agreeing an exit date and the check out itself was really smooth. I’d like to massively thank her and recommend Ashtons to anybody

Rahul · 2 June 2026

★★★★★ 5/5

Google

I rented a property through Ashton and stayed there for over three and a half years. Throughout this period, I received very good service from the team and have very little to complain about. I would also like to give special recognition to Nicole Glover, who handled all matters very professionally and efficiently. She was always responsive and ensured prompt communication whenever necessary. Her professionalism, commitment, and efficiency were truly remarkable. Thank you, Ashton, for the excellent service and support provided throughout my tenancy. I greatly appreciate all your assistance during this period. Regards Buddhika Mummullage & Manoja Rajapaksha

Manoja · 4 September 2026

★★★★★ 5/5

Google

Nicole is extremely helpful, professional and friendly. She is quick to respond, keeps us updated and makes the whole process smooth and stress-free. We really appreciate her support and would happily recommend Nicole and Ashtons.

Jeanne · 12 August 2026

★★★★★ 5/5

Google

We are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and tenants. When we speak with the tenants on the job, they always say how friendly Houseman are and easy to communicate with. It’s a shame I can’t give 6 stars! ⭐️ ⭐️ ⭐️⭐️⭐️⭐️

Arron · 12 September 2025

★★★★★ 5/5

Google

I have been renting for more than ten years and, during that time, have experienced some very poorly managed properties. Working with Katie Liasis at the Welwyn Garden City branch has therefore been a genuine breath of fresh air. Katie, and Ashtons as a whole, have been an absolute pleasure to deal with. She is extremely knowledgeable, professional and efficient, while also being warm, approachable and kind. Should I ever decide to move, I have already told Ashtons that I would want them to manage the process for me. Renters simply want to be treated with respect, and when they are, that respect is often reflected in the care they take of the property they live in. I would have no hesitation in recommending Katie and the Ashtons team. Keep up the good work.

Christopher · 4 August 2026

★★★★★ 5/5

Google

Nicole at Ashtons was very helpful through the process of moving out of the flat I rented in WGC. She was also able to help settle the return of the security deposit quickly. Thanks Nicole!

Nathaniel · 9 July 2026

★★★★★ 5/5

Google

What potentially started as a slightly tricky experience ended up being great, Lauren was fantastic at taking our issues and getting them solved and making us feel at ease with the whole process, we’re now in a house that we love with no issues! It could’ve been very different had Lauren not stepped in to help so thank you so much

Patrick · 4 December 2025