Every review we hold for the Welwyn Garden City office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have recently just put our house on the market with Ashtons and we’ve been really pleased with the level of communication and attention to detail. Gail has been super helpful with providing the brochure and keeping us updated on our go …
Elmira · 4 October 2025
Agent replied · 23 July 2025
Thank you Elmira for taking the time to leave us a review. We're delighted to hear that Gail has been on hand to help you in the early stages of your sale and preparing your brochure with you. We wish you the best of luck with the sale and … More
★★★★★ 5/5
GoogleI have had a fantastic experience with Ashtons estate agents and am extremely pleased with the service. From the very beginning of the process they were extremely professional and helpful. I want to say a special thank you to Grace Bishop …
Daniel · 4 October 2025
Agent replied · 23 November 2024
Thank you so much for taking the time to leave your 5* review and kind words Daniel. We will be sure to pass on your comments to Grace, who will be delighted. Wishing you all the best, from the team at Ashtons
★★★★★ 5/5
GoogleWe can't thank Ashtons enough for their amazing support when we had issues with our landlord and problems in the property we were in.
Nicole in particular was an absolute star! We can't thank her enough for her professionalism and incredible communication with us. We would definitely recommend Ashtons Welwyn Garden City to anyone. Thank you!
Lauren · 4 July 2026
Agent replied · 8 July 2026
Thank you Lauren for your 5* review. We're delighted to hear that Nicole was able to support you and will pass on your kind comments to her, she will be so pleased with your feedback. We appreciate your recommendation and hope to be able to work with you again in the future. Best wishes, the Ashtons team.
★★★★★ 1/5
GoogleWorst letting agency experience we have had.
We moved into a property that was filthy and clearly not ready for tenants: food remnants and dust throughout, damaged walls and oven, broken lights, a large hole/gap by a window, a broken freezer door left in the living area, and no properly functioning hot water.
It has now been over a month, and despite emailing and calling every single week, most of these issues are still unresolved. Many emails are not even acknowledged or replied to. The only major issue eventually addressed was the shower, after around two weeks of having to shower with cold water.
The freezer is still unusable, other repairs remain outstanding, and we are still having to chase Ashtons constantly for basic maintenance.
Staff may be polite when you eventually manage to speak to someone, but the overall management, communication and lack of action have been completely unacceptable.
This has genuinely been the worst experience we have had with a letting agency, and I would not recommend Ashtons Welwyn Garden City.
Melika · 23 August 2026
★★★★★ 5/5
GoogleFrom beginning to end Chris made my experience with Ashton’s outstanding. I’ve been renting for some time and hands down I’ve had the best experience with Ashton’s thus far. Chris has been not only efficient but also sympathetic to my needs …
9 · 16 September 2025
Agent replied · 16 September 2026
Thank you for sharing your experience Tan! We're thrilled to hear that Chris and the team provided such an outstanding service and met your needs so effectively. It’s wonderful to know that you’re happy with our ongoing management as well. … More
★★★★★ 5/5
GoogleI recently viewed a property with Ashtons Agency , and I must say, this has been the best experience I've had with a real estate agency. Chris was exceptional, providing top-tier customer care throughout the entire process. Everything went …
Thubelihle · 4 October 2025
Agent replied · 20 December 2024
Thank you so much for your wonderful review Thubelihle. We are absolutely thrilled Chris was able to make the experience enjoyable and stress free for you. We are always so grateful when people recommend us, so thanks again. Best wishes from the team at Ashtons
★★★★★ 5/5
GoogleI have dealt with other estate agents before but this experience with Ashtons has been fantastic and beats the lot. Tom Ebbrell was first class from the beginning of coming out to value the property to the end of the process. He explained everything and was excellent with all the help and guidance that I needed, he was a pleasure to work with. I cannot recommended him enough a great asset to your company . Thank you Sir Tom.
Tarlok · 20 April 2024
Agent replied · 9 May 2024
Thank you so much for your review Tarlok. We're delighted to hear Tom and the team were able to ensure your move journey was as seamless as possible. Wishing you all the very best, the Ashtons team.
★★★★★ 5/5
GoogleI have been with Ashtons for the past 10 years and cannot speak highly enough of their service. Throughout this time, I have experienced consistently professional property management with no major issues whatsoever.
One aspect that particularly impresses me is the stability of their rental team, the low staff turnover speaks volumes about the company culture and ensures continuity of service. While I've worked with different property managers over the years for the day-to-day running of my property, each has been competent and reliable.
Currently, I am working with Nicole Glover, who is doing an absolutely superb job. She is incredibly proactive, responds to queries promptly, and handles all tenant-related matters with efficiency and professionalism. What I appreciate most is her ability to resolve issues quickly and with minimal hassle, she simply gets things done
A · 4 December 2025
Agent replied · 21 November 2025
Thank you so much for your wonderful feedback. We're delighted to hear that you've consistently experienced professional, reliable service from our Asset Management team. It's especially great to hear your praise for Nicole, we will pass your kind comments on to her, she will be thrilled with your feedback. We appreciate your trust in us and look forward to continuing to provide the same high level of service for years to come. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleHad the most amazing experience with Ashtons in Welwyn Garden City, in particular a professional and hard working employee called Lauren, who's an absolute credit to the company.
She provided a first class service from Ashtons and was knowledgeable and hard working and assisted me with whatever I needed during the process of putting my house on the market and in the process of selling. She kept me up to speed with every part of the process and made the process very easy and smooth sailing. She was always available and was happy to help with whatever assistance i required. She's a credit to the company and a big reason why I chose Ashtons to sell my house. She's has a smart appearance and her time keeping was perfect for when we had planned meetings. She's a credit to the company and I thank her for all her hard work.
Chris · 4 December 2025
Agent replied · 21 November 2025
Thank you so much Chris for your wonderful review! We're so pleased to hear that you had such a positive experience with our Welwyn Garden City team and especially Lauren. Its great to know her professionalism, communication and hard work made your selling journey smooth and stress-free, we will pass on your kind words. Thank you for choosing Ashtons, we appreciate having had the opportunity to work with you and hope to be able to work with you again in the future. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleWe chose Ewe move to sell on my late Mums property, this was an emotional time and decision but our first meeting with Roland on our first valuation was positive, he put everything across well and all concerns was answered. From there we have had many calls/emails with the rest of their Team including Jane, Claire and Laura, any questions/concerns were all answered swiftly and professionally. Both my Sister and myself were impressed by this company, thank you all for everything.
Rich · 30 November 2025
Agent replied · 31 January 2026
Thank you very much Rich to you and your sister for choosing us to sell your late Mum's property. We do our best to take as much strain off our clients as possible but appreciate it was emotional.
Thanks once again from us all Jane, Roland, Laura and Claire.
★★★★★ 5/5
GoogleCannot fault Ashton’s. Complete my sale and purchase through them, Richard and the team were fantastic throughout to ensure both transactions went through smoothly. I’ve recommended them to friends and family who have all rated them highly. …
Nicola · 4 October 2025
Agent replied · 3 December 2024
Thank you Nicola for your wonderful review. We pride ourselves on our personal and efficient service so we're delighted with your feedback. We're grateful for your recommendations to friends and family also and do look forward to working with you again in the future. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleI arrived to the UK 5 years ago, I had to rent a house in a relatively short period of time and I had, literally, no idea where to start.
I cannot thank Chris Haws enough for all his help during the process, answering …
Enrique · 20 July 2025
Agent replied · 20 July 2026
Thank you Enrique for taking the time to leave us a review. We're delighted to have supported you with your initial property search and continuing tenancy, Chris will be so pleased to hear he has made this process a smooth and stress-free as possible. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleLauren was great! Very friendly and informative. She valued my parent's home and was incredibly friendly with them as they were nervous to sell in the current market. Thank you Lauren :)
Rhiann · 21 November 2025
Agent replied · 27 February 2026
Thank you Rhiann for your 5* review. We're so pleased to hear Lauren made the experience positive and reassuring for your parents during what can be a daunting time. Wishing you all the best, the Ashtons team.
★★★★★ 4/5
GoogleThe team at Ashtons Welwyn Garden City were really helpful, the were proactive in finding properties for me to view and when I found my new home they facilitated a really quick sale. The team kept me updated and checked in with progress at every stage. Thanks for your help, much appreciated.
Hana · 13 April 2025
Agent replied · 28 April 2025
Thank you Hana for your review. We pride ourselves on our personal, efficient service and ensuring the purchase process is as smooth as possible for our clients, so we're thrilled to hear your feedback. Wishing you all the best in your new home, the Ashtons team.
★★★★★ 5/5
GoogleAshton has been the estate agent managing our property for over nine years, and I have to say they have consistently exceeded our expectations.
Tiegan and her team are outstanding, always responsive and proactive. Any issues …
Shiva · 4 October 2025
Agent replied · 12 December 2024
Thank you Shiva for your glowing review! We’re delighted to hear about your positive experience over the years and that Tiegan and the team have consistently exceeded your expectations. Your recommendation means so much to us and we look forward to continuing to work with you. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleWe’ve been with Ashtons for several years, and have had a particularly positive experience recently with Nicole Glover, who took over the management of our rental property when new tenants moved in. From the start she’s been brilliant, friendly, professional, clear in her communication, quick to respond, and proactive in sorting things out. She gives real confidence that everything’s in safe hands and that she genuinely cares about getting it right for both us and the tenants. It’s clear she takes great pride in her role.
We also had great support from Oliver Meadows when re-letting the property. He was equally helpful, kept us well informed, and made the whole process smooth and stress-free (as far as re-letting a property can be stress free!).
Thank you both!
Kathryn · 4 November 2025
Agent replied · 21 October 2025
Thank you Kathryn for taking the time to your 5* review. We appreciate your feedback and are so pleased to hear that Nicole and Oliver were able to ensure your lettings journey has been as smooth and stress-free as possible. We will pass on your kind comments to them and look forward to continuing to work with you during this new tenancy. Best wishes, the Ashtons team.
★★★★★ 2/5
GoogleUsed Ashtons as was a prospective buyer of a property they marketed. Not so many issues with the office but the sales progression team were always quite slow to respond and could never get through to the assigned person to my case.
Additionally used ashtons to sell my property and I feel compelled to share my deeply disappointing experience.
The problems began immediately. The agency provided an initial valuation to secure our business in July, only to suggest a £25,000 price reduction after just one week, admitting there was no interest.
Despite agreeing to the reduction, it did not correlate to an increase in activity which would lead to questions around marketing and resource as Ashtons list a lot of properties. By September, they had only managed to secure two viewings. We received absolutely no feedback from either of these viewings, despite requesting it, leaving us completely in the dark.
Lastly thier fees are quite opaque and if youre new to selling read through everything very carefully. In the non flex fees there are baked in withdrawal fees that ensure ashtons get paid regardless if they sell or not. Which gives them little incentive to really push your property in my opinion. The alternative is you pay money up front to them to sell your property which is preposterous. Fundamentally all the agents use rightmove to market your property and that's where most people go to find houses.
In summary: an inaccurate valuation, negligible effort, a complete lack of communication, and a devious fee structure designed to charge you even when they fail to perform.
Furqaan · 4 November 2025
Agent replied · 22 October 2025
Dear Mr Mahmood
We’re sorry to hear that your experience with Ashtons left you feeling disappointed.
The appraisal was provided in good faith, based on comparable market evidence available at the time. You chose to list your property at the higher end of the pricing spectrum, following advice not only from Ashtons but from other local agents. We agreed to test the market at this level and review performance after the initial marketing period. The subsequent advice we offered reflected both the level of interest the property received and the market conditions at that time.
We completely understand your frustration regarding the lack of feedback from viewings. Please be reassured that we made several attempts to obtain comments from viewers via telephone and our online portal, but unfortunately did not receive any responses. While this is beyond our control, it does make it challenging for us so we do share your disappointment.
Our fee options, including the withdrawal charge, were clearly explained and confirmed in writing prior to instruction. These details were then confirmed again when you signed our terms of business. The withdrawal charge covers a portion of the costs incurred during the marketing process and is in line with standard industry practice.
With regard to communication, our systems show that we remained in regular contact throughout the marketing period and at a consistent level with our expected procedures.
We wish you every success with your future property plans. Please do let me know if you would like to discuss any of the points above further.
★★★★★ 5/5
GoogleI would really recommend using Ashtons, they have been so helpful and speedy with responses! In particular, Willow Kane, Willow has been amazing- she has helped push our sale to be quicker and great with keeping us up to date! Thank you Willow!
Emily · 12 July 2025
Agent replied · 23 July 2025
Thank you Emily for your 5* review. We're delighted to hear you were so pleased with the service Willow was able to provide, we will pass on your kind words to Willow who will be so pleased with your feedback. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleRaphael and Emma were very helpful and made the whole process really straightforward and simple, they provided loads of helpful information at every stage - by far the best experience of renting a property we've ever had!
Molly · 12 September 2025
Agent replied · 12 September 2026
Thank you for the excellent review.
You have been a pleasure to work with. Emma and I wish you much peace and happiness in your new home.
★★★★★ 5/5
GoogleNicole was great for the duration of my tenancy - property was lovely and any minor issues that arose were handled in a timely and professional manner
Ben · 5 December 2025
Agent replied · 7 January 2026
Thank you Ben for your 5* review. We're so pleased to hear Lauren has been on hand throughout your property journey with us, we will pass on your kind comments to her and wish you all the best, the Ashtons team.
★★★★★ 5/5
GoogleWe had the pleasure of dealing with Ashtons a few months back when we viewed a property we wanted to rent. Chris showed us the property and was then amazing with communicating with us to secure and rent the property out. We were very happy with the process. Thank you Chris
Zoe · 15 March 2025
Agent replied · 18 December 2024
Thank you Zoe for taking the time to leave us a review. We're delighted to hear Chris was on hand through every step of your recent property journey, we will be sure to pass on your kind comments. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleWe had an excellent experience with Ashtons in Welwyn Garden City, in particular a professional and extremely diligent employee called Nicole, she is a credit to Ashton’s.
She provided excellent service in managing our rented property and our mind was always at rest knowing she was on top of everything. She was always prompt with responses and very happy to help, we are very grateful to her for all the hard work.
Abayomi · 4 December 2025
Agent replied · 26 February 2026
Thank you Abayomi for your wonderful feedback. We’re delighted to hear about your excellent experience with our Welwyn Garden City team and that Nicole provided such professional and diligent support. Your kind words are greatly appreciated, and we’ll be sure to pass them on to Nicole and the team. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleNicole is a pleasure to work with - always professional, efficient and on top of every detail. Nothing is every too much trouble.
Emily · 5 December 2025
Agent replied · 7 January 2026
Thank you Emily your kind words and 5* review. We will be sure to pass on your wonderful comments to Nicole. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleI have been renting with Ashtons since 9 years and I highly recommend. They are very professional, with a great customer service. They are very efficient and fast when it comes to fixing issues with the property. Chris Haws is always very helpful for the renewal.
Alireza · 17 March 2025
Agent replied · 12 December 2024
Thank you Alireza for taking the time to leave us a review. Its wonderful to hear Chris and the team have been on hand to help through all stages of your rental journey and we look forward to continuing our relationship. Best wishes, the Ashtons team.
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