Trusted Agent profile · Welwyn Garden City, Hertfordshire
Verified
★★★★★
478 reviews across 2 platforms
29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Part of Ashtons Estate Agency, see every office.
Ashtons Estate Agency's office in Welwyn Garden City, Hertfordshire, at 29 Wigmores North, is rated 4.7 out of 5 across 478 reviews on two platforms, including 477 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of three awards Ashtons Estate Agency won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Ashtons Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Welwyn Garden City office, from every platform, shown as written. First names only.
5/5
GoogleAs Usual outstanding customer service from start to finish. Have Dealt with Michael for over 30 years now the only estate agent to use for the personal professional service. Thank you Michael to you and your team.
Thank you Kevin, I really appreciate your support and writing this review. I’m pleased the sale has now gone through and as ever it was a pleasure helping you. Many thanks from the whole team. Regards Michael
1/5
GoogleExtremely disappointed with our experience. We initially offered £460,000 on a property which was rejected before increasing our offer to £485,000 the same day. We were then told the sellers wanted time to think because there was another offer on the table and that they wanted to honour the other buyers' second viewing before making a decision. We were told we would receive an update on the Monday. On Monday, we were informed that the sellers had decided to proceed with the other buyer. When my husband asked what our position was and whether we had any options, we were told that Friday had been the deadline for best and final offers. This was the first time we had heard anything about a best and final deadline. At no stage during the negotiations were we told that Friday would be the final opportunity to submit our highest offer. We were simply told the sellers wanted time to consider both offers after the Saturday viewing and would update us on Monday. Had we been given the same information, we would have approached the process very differently. When I raised these concerns with Tony, the Evaluations Manager, they were dismissed. Rather than acknowledging that this crucial information had never been communicated to us, he became defensive and focused solely on the fact that we hadn't increased our offer sooner completely missing the point. To make matters even more confusing, after being told on Monday that the sellers had accepted another offer, we asked whether we could increase ours to £491,000. We were told that doing so would be "morally incorrect" because the sellers had already accepted an offer. It is therefore difficult to understand how we can simultaneously be criticised for not increasing our offer sooner, yet also be told it would have been morally wrong to increase it once we were finally made aware of the supposed best and final process. We weren't asking for special treatment. We simply expected a transparent, fairly managed process where all serious buyers were given the same information at the same time. Whether or not we would have secured the property is beside the point. The lack of transparency, inconsistent communication and dismissive handling of our concerns have left us with very little confidence in this agency's professionalism.
We understand how disappointing it is to miss out on a property, particularly in a competitive situation where there are multiple interested parties. In this case, the seller received more than one offer and ultimately chose to proceed with a buyer who had submitted a higher offer following their initial viewing, and later confirmed their position after a second visit. All offers, including your revised offer submitted after the weekend, were presented to the seller for consideration. We note your concerns regarding communication around the process. Our approach is always to ensure buyers are kept informed and given the opportunity to put forward the strongest offer they are comfortable with. At no point were you prevented from increasing your offer, and you did so again after the weekend. We are confident that the process was handled appropriately, although we will reflect on your feedback regarding communication. We wish you the very best and would be more than happy to support you further with your property search.
5/5
GoogleI cannot thank Nicole enough for the way she looks after my property. Everything is dealt with promptly, and her communication is excellent. First class property management.
Thank you Iyla for your wonderful review. We will pass on your kind words to Nicole who will be delighted with your feedback. We look forward to continuing to work with you and looking after your property for many years to come. Best wishes, the Ashtons team.
5/5
GoogleI cannot fault the customer care from Nicole Glover an asset manager at Ashtons. Any issue was dealt with promptly and professionally, thank you Nicole.
Thank you so much for your review. We will pass on your kind words and thanks to Nicole who will be pleased with your feedback. Best wishes, the Ashtons team.
5/5
GoogleI would like to thank Lauren for her assistance. She was very patient with my mother in law showing us a number of properties. She also valued her house at the appropriate market value. Her communication was excellent keeping us updated throughout the whole process. I would definitely recommend Lauren to friends and family in the future.
Thank you Simon for taking the time to share your feedback. We’re delighted to hear that Lauren provided such patient, professional support and kept you well informed throughout the process. Your recommendation means a great deal to us, and we’ll be sure to pass on your kind words to Lauren. Wishing you all the best, the Ashtons team.
5/5
GoogleI’ve been with these guys for years. They do try and go out of their way to make things as simple as possible and are always trying new ways to make our lives simpler. Nicole has been really helpful in getting things sorted and has made sure the reasons behind decisions are understood.
Thank you Dewi for your 5* review. We’re really glad to hear that our efforts to keep things simple are making a difference. Nicole will be especially pleased to know her support and clear communication have been helpful. We truly appreciate your continued trust and feedback. Best wishes, the Ashtons team.
5/5
GoogleHad a really positive experience with Ashtons WGC branch particularly with Chris Haws who was extremely brilliant! From start to finish Chris was professional, super responsive and genuinely supportive to get everything over the line.
Thank you Ashley for your 5* review. We will pass on your kind comments to Chris who will be delighted to hear you were so pleased with the service he was able to provide. Wishing you all the best, the Ashtons team.
5/5
GoogleWe are renting our property through Ashtons, we had a tricky experience with the viewing and some misinformation provided, however Lauren really helped us get everything on track! She was a breath of fresh air, helped us understand what was required from us and helped secure our dream home! Thank you Lauren!
Thank you Ree for taking the time to leave us a review. We’re sorry to hear about the initial challenges, but we’re delighted that Lauren was able to turn things around and support you so effectively. We’ll be sure to pass on your lovely comments to her, and we wish you every happiness in your new home! The Ashtons team.
5/5
GoogleFrom beginning to end Chris made my experience with Ashton’s outstanding. I’ve been renting for some time and hands down I’ve had the best experience with Ashton’s thus far. Chris has been not only efficient but also sympathetic to my needs and requirements. Communication has been transparent and always pleasant. Now as my managing agents I am so so happy to be able to say their service remains impeccable.
Thank you for sharing your experience Tan! We're thrilled to hear that Chris and the team provided such an outstanding service and met your needs so effectively. It’s wonderful to know that you’re happy with our ongoing management as well. We truly appreciate your kind words and look forward to continuing to work with you. All the best, the Ashtons team.
5/5
GoogleWe picked Ashtons to sell our house having rented through Ashtons and having brought our current house through them too. This will be the second time dealing with Gail in particular who is very efficient, accurate and a pleasure to work with! Thank you Gail and the team as always!
Thank you Samantha for your 5* review. We're delighted to hear that you have been so pleased with the service you have received over the years, we're so pleased we could support you through your rental journey, property purchase and now your sale. We will pass on your kind words to Gail and the team and look forward to working with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleGreat estate agent. Always helpful especially Nicole who's always there to answer any queries!
Thank you Tia for your 5* review, your feedback is much appreciated, we will pass your kind words on to Nicole. Wishing you all the best, the Ashtons team.
5/5
GoogleLauren valued my elderly parents property as they wanted to future proof their plans. She was kind and caring and made a real effort with them. We felt comfortable that when we do come to sell we will definitely choose Ashton’s. Thank you Lauren.
Thank you Avril for your lovely feedback. We’re so pleased to hear that Lauren supported your parents with such care and consideration and helped them feel comfortable while planning for the future. We really appreciate your trust and look forward to assisting you when the time comes. Best wishes, the Ashtons team.
5/5
GoogleWe’ve rented with Ashtons for the last year and I would definitely recommend them based on our experience. Chris was very helpful getting a tenancy agreed and organised, and Nicole was very responsive and great to work with when we needed support during the tenancy.
Thank you for taking the time to leave us a review Luke. Its wonderful to hear that Chris was on hand to help with all stages of your lettings journey and we look forward to continuing to work with you. Best wishes, the Ashtons team.
1/5
GoogleHighly Disappointed by Ashton's As a tenant who has lived in the property for the past 7 years, I was utterly disappointed with the way Ashton's handled the situation when we were served with a Section 21 notice to vacate the property. Firstly, we were good tenants who had never missed a rent payment, once we were served the section 21, the communication from them was severely lacking. We received the notice out of the blue, got a knock on the door and some lady handed this huge paperwork without any prior warning or discussion about our tenancy status. We then called Ashton's to confirm what was going on, they could only "apologise" stating that we were supposed to get a phone call days prior, It left us feeling blindsided. Secondly, they showed little empathy or understanding of our situation, they literally turned into "souless robots" regurgitating off a script, e.g copying and pasting patronising links and statements regarding securing accomodation from the council, that was clearly not our issue as they knew it, the issue was the really bad rental market with little to no properties to rent in the area, we had kids in nearby schools etc.. Despite being loyal tenants for so many years, we felt like mere numbers to them, easily disposable without any consideration for the disruption this would cause to our lives, we were no longer of use to them after all. On two occasions we contacted them to fix an issue with the property, this was ignored. We also contacted them regarding a property they advertised for rent, this was ignored, probably because the move in date for that property fell outside of the 2 months deadline. Moreover, the process of finding alternative accommodation was incredibly stressful, exacerbated by the tight deadline imposed by the Section 21 notice. We felt pressured to hastily find a new place to live, with limited time to explore our options and secure a suitable home for our family, Ashton's were extremely useless in assisting us, instead they proceeded with eviction proceedings, even when we asked for a bit more time and still paid our rent on time. Overall, our experience with them during this challenging time was deeply disappointing. Their lack of transparency, empathy, and support throughout the process left a lasting negative impression. As tenants, we expected better treatment and respect from a professional estate agency, but sadly, our expectations were not met. Thankfully we dealt with Martins and Co, who were a breath of fresh air with their empathy and professionalism, they secured a much better property in the area for us. I would caution anyone considering renting through Ashton's, be prepared for potential issues with communication and tenant relations. We will never deal with them again.
We are naturally disappointed to read your review and are sorry to hear of your difficulties in finding alternative accommodation. Ashtons were instructed by the landlord to serve the ‘no-fault’ eviction notice with the statutory two month’s notice. As you remained in occupation well beyond this period, the landlords legal insurance was instructed to regain possession through the courts. I can understand the challenges your family would have faced in finding alternative accommodation after so many years being part of the local community. It must have been a stressful time for you and your family and I am sorry if you feel our communication was not more helpful or empathetic while you were searching for a new property. As a professional local agent, we follow the Housing Act legislation on repossession and unfortunately the landlord had given clear instructions to Ashtons that there was no flexibility in extending your stay. I sincerely hope you will enjoy your new home and apologise if we left a negative impression of our service while following the required legal repossession process. If you wish to discuss your concerns further, please do not hesitate to contact our Lettings Associate Director, Alf Ciraolo.
5/5
GoogleI have had a consistently pleasant experience with the entire team over the years. Communication is efficient, and it is always easy to engage with them in person at their office. Nicole is professional and active, providing clear information and prompt responses to any queries.
Thank you for taking the time to leave your kind review Beniamino. We love getting feedback from our clients, so it is truly appreciated. Wishing you all the best, from the team at Ashtons
5/5
GoogleWe had a really positive experience with Ashtons while searching for our new flat. From the start, the team was professional and genuinely helpful throughout the entire process. Chris in particular was excellent, he kept communication clear and consistent, always making sure we were updated at every stage. He was quick to answer any questions we had and made what can often be a stressful process feel straightforward and well-managed.
Thank you Robin for your lovely feedback! We’re so pleased to hear you had a positive experience with the team, Chris will be delighted to know his clear communication and support made the process feel smooth and well-managed. Wishing you the very best in your new home, the Ashtons Team
5/5
GoogleI arrived to the UK 5 years ago, I had to rent a house in a relatively short period of time and I had, literally, no idea where to start. I cannot thank Chris Haws enough for all his help during the process, answering all my questions and helping out with the administrative side of it.... and with the subsequent renewals as well!!!
Thank you Enrique for taking the time to leave us a review. We're delighted to have supported you with your initial property search and continuing tenancy, Chris will be so pleased to hear he has made this process a smooth and stress-free as possible. Best wishes, the Ashtons team.
5/5
GoogleFirst-class service from Richard Fossey and the team at Astons! They made the process of selling our home completely painless and stress-free. Richard kept us fully informed every step of the way, which made the whole journey smooth and easy. Highly recommended!
We're delighted to read your feedback Jason, and are thrilled Richard could make the process completely stress-free. Thank you for taking the time to leave your review. Wishing you all the best, from the team at Ashtons
5/5
GoogleWe just completed on a purchase with Ashtons and I wanted to thank the team again for all of the support throughout the process which was as smooth as possible! In particular, a huge thanks to Hannah who has been outstanding! We are very …
Thank you Tia for your wonderful review. We will pass your very kind words on to Hannah and the rest of the team in Welwyn Garden City who will be delighted to have made your property journey as smooth as possible for you. Wishing you all the best in your new home, the Ashtons team.
5/5
GoogleMy wife and I have just completed a move from Hertfordshire to Devon and the team from Astons at WGC have been superb and I will explain why. Our first interaction with Ashtons was when Tom Case came to see us. What a …
Good afternoon Greg and a huge thank you for your wonderful review. We're so pleased that Tom, Maggie, Liz, Lucy and the rest of the team were able to make your property journey as smooth and stress-free as possible. We pride ourselves on … More
5/5
Googleextremely professional people, Kate went the extra mile and we couldn't be happier with the service. I definitely recommend.
Thank you Arthur. Kate is a very experienced and competent team member who cares about attention to detail. We are all so grateful for your kind words. Regards Michael
5/5
GoogleI’ve been very pleased with the service I’ve received so far from everyone at Ashtons. At this stage, I’d like to give a special mention to Gail Sherrick, The Branch Secretary who has made the initial stages of the process so painless. Gail …
Thank you Caroline for your wonderful review. We’re so pleased to hear you’ve had such a positive experience with the team so far. Gail will be especially thrilled to know her efficiency and friendly support have made the process so smooth for you. Wishing you all the best, the Ashtons team.
5/5
GoogleI have property that is let and managed by Ashtons, the Asset Manager for my properties, Nicole Glover has been fantastic - she has consistency given good advice and has made some tricky issues a lot easier to deal with.
Thank you so much for your positive feedback Vicky. We're thrilled to hear Nicole has helped make things as easy as possible. We look forward to continuing to work with you. Best wishes, from the team at Ashtons
5/5
GoogleI have recently rented a property through ashtons, this is my 2nd rental with ashtons and both times I have had the privilege of being taken care of by Chris Haws. Chris is great at taking questions regarding properties, putting your points …
Hi Ruby, thank you for your 5* review. We're so pleased to hear Chris was on hand to assist you, we will pass on your kind comments. We wish you all the very best in your new home, the Ashtons team.
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Yes. In The Trusted Agent 2026 awards: Ashtons Estate Agency, Welwyn Garden City won Gold; Ashtons Estate Agency, Harpenden won Gold; Ashtons Estate Agency, Redbourn won Trusted Agent.
