Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,459 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHighly recommend Ashtons in Redbourn. We recently bought our house through them, and they were professional and thorough from the outset. We worked closely with Emily Morgan and she was absolutely amazing. She worked unbelievably hard to …
Thanks Sarah for your great feedback.
5/5
GoogleGreat service from start to finish. Staff are all well trained and verz friendly and helpful, one feels welcome. Easy to use website, too, also for Maintenance issues, very short turn around time, they react almost instantly and get things …
Thank you Iris for your great feedback.
5/5
GoogleIn recognition of Ashtons St Albans' team dedication and professionalism, I would like to write to say a big “Thank You!” to you and your team. My family has just arrived St. Albans and settled down into our new home, and we are extreme …
Thanks for taking the time to leave such fantastic feedback Tony, we hope you & your family are enjoying St. Albans life and settling nicely in your new home.
5/5
GoogleEveryone we dealt with at Ashtons knew what the property they were marketing inside out, every question was answered and I felt in safe hands. No over the top sales pitch and through the sales progression stage Louise was honest and kept …
Thank you for your 5* review Kathryn - we are absolutely delighted to hear that Louise and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future.
5/5
GoogleWe couldn't recommend Louise Walker highly enough who has been assigned to our case for a house purchase and all we can say is that we have been SO LUCKY to have her looked after our case or the whole process would have been a lot more …
Hi Cail, thank you for taking the time to leave your review - we'll be sure to pass your kind words on to Louise. We absolutely agree that she is an exceptional member of the team and we're delighted to hear she was able to help you so … More
5/5
GoogleIt feels very strange to be writing positive reviews on estate agents, having been unimpressed by a few names in St Albans! The team were brilliant throughout all stages of my house purchase. Louise in particular was superb, constantly …
Thank you so much for your kind words, Stefan. We really appreciate you taking the time to share your review, and we agree, Louise is a true gem to have on our team! We very much hope to work with you again in the future.
5/5
GoogleI rent a property from overseas before I moved to the UK. I would like to thank you Jamie, Alexander and Sandy. They understand my situation and provided all kinds of assistance from online viewing to the finalization of the tenancy …
Thank you so much for your fantastic feedback. We're so pleased Jamie and the team were able to assist you with your journey!
5/5
GoogleI became aware of the property early in the morning and luckily was able to book a viewing almost straightaway. Met Sandy at the property, liked it enough to want it and 3 days later it was mine ! Excellent friendly service and helpful …
Thank you so much for your wonderful review Tony. We really appreciate you taking the time to share your review, and we agree, Sandy is a true asset to have on the Ashtons team! We very much hope to work with you again in the future.
5/5
GoogleI really appreciate Sandy and Jamie for helping us move to St Albans. I had applied to a lot of places and called up a lot of people but the only person who called me back was Jamie. He assured me that the property is great and spacious, …
Hi Maggi, we just wanted to say a quick thank you for taking the time to review your experience with Ashtons. We love to hear such positive feedback and wish you every happiness in your new home in St Albans!
5/5
GoogleWe have had the most pleasant and professional experience securing a rental property with Ashtons, St Albans (the agent being Alexander Gorton). From start to end, they were onto it, always available and prompt in getting back to you. …
Thank you so much for your wonderful review Cathy, and wishing you all the best in your new home.
5/5
GoogleWe have dealt with many agents over the years, however, have not come across an agency quite like Ashtons. Responsive, polite, efficient, easy to deal with and, above all, a firm based on integrity, which is become a relative rarity these …
Thank you so much for your review Krishna, we pride ourselves on our integrity and attention to detail and we're delighted to hear about your positive experience working with us. Thanks for taking the time to share your experience!
5/5
GoogleBuying or Moving home is undoubtedly a stressful moment in our lives. Sometimes we wish all stars align, but that is rarely the case. I am glad to say that with my recent move, one start definitely aligned with our plan. This star was …
Thank you Joao for the fantastic feedback.
5/5
GoogleJust completed our first house purchase and all the people we dealt with at Ashtons were a pleasure to deal with. Buying a house is always stressful, especially in a pandemic with a stamp duty deadline looming. Despite being very busy …
Thanks Luke for your great feedback.
5/5
GoogleOur move was made so simple by the professionalism and support of Louise walker - by the time we came to buy we'd dealt with many many estate agents and Ashtons stood out as being so much better than all of them …
Thanks Tom for your feedback.
5/5
GoogleAshtons have been an amazing experience with our tenancy. Since the very beginning Jamie provided a very personal service, ensuring he understands our family needs and came up with the perfect property for us. During the tenancy the support …
Thank you Javier for your fantastic feedback.
5/5
GoogleWe were really very impressed with how Ashtons handled the change of tenants in our flat a few weeks ago. Despite the difficult and unusual circumstances they were operating under, they arranged a smooth check out, got various works …
Thanks Caroline, we're really pleased you've had such a great experience with Ashtons. Thank you for taking the time to leave such a positive review.
5/5
GoogleAn exceptional service. From the first engagement, Jamie was brilliant to work with. Personable, knowledgeable, pragmatic and guiding throughout. As a first time landlord, the process of letting our property has been very straightforward. …
5/5
GoogleWe were selling our house at a hugely difficult time (brexit running into Covid) so the house remained on the market for ages. However Ashtons kept ploughing on and we eventually got there. Once we found a buyer we had fantastic support …
Hi Helen - we wanted to reach out and thank you for taking the time to leave your fantastic review. I will pass your feedback on to Rebecca and the team who will be absolutely delighted and we do hope to work with you again in the future!
5/5
GoogleI have worked with Ashtons, Harpenden on 4 occasions and each time I have been blown away with their service and support. Latest time being July 21 and dealing with Rebecca, the level of customer service and trust I feel goes beyond …
Hi Emma - we wanted to reach out and thank you for taking the time to leave your fantastic review. I will pass your feedback on to Rebecca, JP and the team who will be absolutely delighted and we do hope to work with you again in the future!
5/5
GoogleGreat experience with Rebecca at Ashtons on Harpenden. She kept us up to date on everything going on with our house purchase at every step of the way. She really joined the dots and made sure the sale went through quickly and efficiently. …
Hi Sarah - we wanted to reach out and thank you for taking the time to leave your fantastic review. I will pass your feedback on to Rebecca and the team who will be absolutely delighted and we do hope to work with you again in the future!
5/5
GoogleAshton’s sold my property in 2021, from start to finish the whole team we’re very professional, with excellent customer service. Rebecca couldn’t do enough for me with daily updates on how things were moving, to help and advice when I …
Thank you for your 5* review Jan - we're absolutely delighted to hear that Rebecca and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future!
4/5
GoogleWe have used Ashtons for both a purchase (previously)and a sale (recently). During our recent sale they helped negotiate a fluctuating chain of events by ensuring the lines of communication remained open between all parties. A stressful …
Thank you very much for your brilliant feedback Tim - it's much appreciated.
5/5
GoogleI have used Ashton's to sell both my own and my mother's properties this year. They have been very professional for both transactions. Additionally the personnel at both the Redbourn and Harpenden offices are such …
Thank you very much for your fantastic review Ian - we're so pleased to hear that Ashtons were able to help you and your mother with your seller journeys and we hope to work with you again in the future.
5/5
GoogleRecently purchased a property through Ashtons and Rebecca Allingham dealt with the sales progression. The transaction like most right now, was not straight forward for a host of reasons to do with the chains. However, Rebecca was …
Thank you so much for your fantastic feedback Carol - it's much appreciated and we wish you all the very best in your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 20172017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.
EA Masters by year, 2018 to 20222022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.
British Property Awards by year, 2022 to 20252025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Ashtons a message.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
