Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,471 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.
Send Ashtons a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2022, 2021, 2018.
2022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2023, 2022.
2025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have used Ashtons to both buy and let property and they have been exceptionally friendly and profressional. They are quick to respond to any queries and are quite transparent with the range of services they provide.
Hi Oliver. We just wanted to say a quick thank you for taking the time to review your experience with Ashtons. We love to hear such positive feedback! All the best, the Ashtons team
4/5
GoogleEven though we were very stressed, Ambia and Adam helped to reassure and calm our stresses
5/5
GoogleRichard and the team at Ashtons were very easy and friendly to work with and made the whole process very smooth. They understood our needs and made sure that we were looked after throoughout the whole process. Thanks for a great service!
5/5
GoogleAdam and the team at Ashtons are extremely professional and definitely go above and beyond. Adam in particular was brilliant, always helpful, and goes the extra mile. Having used Ashtons three times now, I would definitely recommend them.
5/5
GoogleAdam has been a delight to work with, as has the whole team at Ashtons, going the extra mile to make things happen despite difficult Covid regulations.
5/5
GoogleThank you very much to Adam for his friendly and efficient service.
5/5
GoogleWe've had a great experience buying and selling through Ashtons - in fact they were the easily the best part of a very difficult process. The whole team at the Harpenden office were professional, pro-active and responsive.
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic rating Steve - it's much appreciated!
5/5
GoogleStaff very helpful.
Thanks Jamie
5/5
GoogleAs the buyer for a property sold by Ashtons, I dealt with Greg. Very professional, honest and transparent. He went above and beyond and delivered great service on his end. A great asset to Ashtons. Thanks again Greg!
Thank you for your feedback Mujtaba
5/5
GoogleRebecca at Harpenden Astons has been on the end of a phone when needed with valuable help and advice. We would recommend Ashtons Harpenden.
Thank you for your 5* review Pippa - we're absolutely delighted to hear that Rebecca and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future!
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave your 5* review Natasha - we're delighted to see your feedback!
5/5
GoogleAshtons managed the sale of our property. They were professional and helpful especially when issues arose in the process. At all times, we were dealt with in a friendly manner by all the satff we came into contact with. We would recommend using them.
Thank you for the fantastic review, Geoff. We pride ourselves on making the sale process as smooth as possible for our clients, even when difficulties arise, so we're absolutely delighted to hear the team were on hand to help here. We hope to work with you again in the future!
5/5
GoogleAll handled very professionally and having an assigned member of staff that you deal with all the way through gave me confidence that no matter what problems occurred-and there were a few it would all be handled for me.
Hi Chrissy. Thank you so much for your 5* review - we're delighted to hear your feedback and hope to work with you again in the future!
5/5
GoogleRating only, no written review.
Thank you so much for your 5* rating Toby - it's made our day!
1/5
GoogleRating only, no written review.
Hi Edward, I'm sorry to hear about these issues regarding your tenancy. Our Lettings team have advised me that this property is a landlord self-managed property, meaning your landlord completes all their own maintenance and collections, and … More
5/5
GoogleAshtons were terrific. We were looked after by Rebecca Allingham as Sales Progressor, she was responsive and proactive when acting on our behalf. We had very mixed experiences with other estate agents during the process of purchasing our Property and appreciated the fact that everyone at Ashtons was knowledgeable and professional.
Hi Keiren. We're absolutely delighted to hear your feedback about the Ashtons team - thank you so much for taking the time to leave your review.
4/5
GoogleRebecca at Ashtons in Harpenden did a great job on our house sale in Harpenden. She was incredibly responsive and very supportive in resolving a potential hick up with the sale.
Thanks for the great review Peter!
5/5
GoogleCould not recommend Ashtons more highly. They are stand out the best estate agents in Hertfordshire. Highly professional, second to none customer service and fast turnaround on genuine buyers who are ready and able to proceed. Special call out & huge thanks to Rebecca, Richard & Sam, they are a real asset to Ashtons.
Hi Nicola - thank you so much for your incredible feedback. I will pass your feedback on to Rebecca, Richard and Sam - who will be absolutely delighted and we do hope to work with you again in the future!
5/5
GoogleExcellent service. Rebecca kept me fully informed without pestering me and also did a lot of chasing up with the other parties which was greatly appreciated and definitely made things happen on time when things appeared to stall. Would happily recommend.
Thank you for taking the time to post a review Sophie - we're absolutely delighted to hear your wonderful feedback!
5/5
GoogleRebecca at Ashtons helped ensure our purchase went through smoothly. Even though there were many bumps along the way, she kept a steady line of communication and helped usher the process through to a successful purchase! Could not recommend highly enough!
Thank for you for taking the time to leave your fantastic review Julian. I will pass your feedback on to Rebecca and the team, who will be absolutely delighted to hear that they were able to make your move journey as smooth as possible!
5/5
GoogleRating only, no written review.
Thanks very much for taking the time to leave Ashtons a review Peter - your kind feedback is much appreciated. All the best, the Ashtons team.
5/5
GoogleHappy customer. Thank you Colin for the professional and responsive service. Keep it up.
Thank you for you for taking the time to leave your fantastic review. I will pass your feedback on to Colin and the team, who will be absolutely delighted to hear that they were able to make your experience as smooth as possible! All the best, the Ashtons team
5/5
GoogleWe are so grateful to Rebecca, Sam and the entire Ashtons team for helping us with our home purchase :) We couldn't have done it without them. Thoroughly recommended :)
Hi Alex, thank you so much for taking the time to leave Ashtons a review. Your fantastic feedback is much appreciated - Rebecca, Sam and the team will be absolutely delighted to hear they were able to make your move journey a positive experience and we wish you all the very best in your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
