5/5
GoogleExcellent; efficient and very helpful along the way
Agent replied
Thank you for leaving Ashtons a 5-star rating Alex, it’s truly appreciated!
Trusted Agent profile · Hertfordshire
Verified
Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more
★★★★★
1,459 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Ashtons's five offices, most reviewed first. Each has its own page.
- Ashtons Estate Agency Welwyn Garden City29 Wigmores North, AL8 6PG478 reviews · 477 on Google (4.7)23 in the last 90 days
- Ashtons Estate Agency Harpenden10 High Street, AL5 2TB337 reviews · 328 on Google (4.8)5 in the last 90 days
- Ashtons St Albans10 London Road, AL1 1NG331 reviews · 331 on Google (4.7)34 in the last 90 days
- Ashtons London140 Gloucester Avenue, NW1 8JA173 reviews · 96 on Google (4.8)3 in the last 90 days
- Ashtons Estate Agency Redbourn48 High Street, AL3 7LN140 reviews · 140 on Google (4.9)3 in the last 90 days
Latest reviews from every Ashtons office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleCan't fault Ashtons, Harpenden. I dealt for the most part with Colin. First class service from start to finish. Highly recommended.
Agent replied
Thank you so much for your fantastic review - we are always delighted to hear feedback from our clients. We're so pleased that Colin and the team were able to make your property journey a smooth and happy one and do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleI have to say, after selling properties in this area, I cannot thank Amanda enough, not only for being professional, but also being human. Her integrity is next level, and her honesty is fab. I’m so grateful that she’s sold several of my properties without fanfare but just cracks on and does what she does best. Thanks, Amanda!
Agent replied · 8 June 2024
Thank you so much for your kind words, Louie-Mae. We really appreciate you taking the time to share your review, and we agree, Amanda is a true gem to have on our team! We very much hope to work with you again in the future.
5/5
GoogleGreat experience selling via Ashtons. Thank you Rebecca, you were excellent managing through the sale process. Thank you to you and the Ashtons team!
Agent replied
We just wanted to say a quick thank you for taking the time to review your experience with Ashtons. We love to hear such positive feedback! All the best, the Ashtons team
5/5
GoogleGreat viewing experience with Amanda! Really go into details of all information I need!!
Agent replied
Thank you so much for taking the time to leave us a review Dennis - your feedback is very much appreciated!
5/5
GoogleColin Hickey from the lettings team has been great! Very responsive, considerate & got our property from marketed to let in double-quick time with no fuss. Thanks Colin!
Agent replied
Thank you so much for the kind review David!
5/5
GoogleVery good Estate Agent. Great service from start to finish. Used Astons for rental side of the business. I dealt with Colin and found him very professional. I would 100% recommend Ashtons. Would definitely use Ashtons to sell.
Agent replied
Thank you so much for taking the time to leave your 5* review Grainne, it's much appreciated. I will pass your kind words on to Colin and our Lettings team, who will be absolutely delighted. All the very best, the Ashtons team.
4/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Thank you so much for taking the time to leave us a review James - it's much appreciated!
2/5
Googleno thank you.
Agent replied · 30 July 2023
Dear Mr Woodmore, we are sorry to hear of your recent thoughts. Ashtons focuses on building relationships with our customers and we would be happy to discuss any concerns you have. If you would like to contact the Redbourn office on 01582793555 we would be happy to discuss further with you. Many thanks, the Ashtons team.
5/5
GoogleReally good service from Ashtons; Emily in particular was extremely helpful
Agent replied · 27 May 2024
Thank you so much for your 5* review Sam - we're absolutely delighted to hear your feedback and do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleA great service and worked hard to seal a good price and to push the sale through. Ended up completing sooner than promised and were very responsive whenever I needed to speak with someone.
Agent replied · 25 May 2024
Hi Michael - we were thrilled to read your feedback and very much appreciate you taking the time to share your experience with Ashtons! We hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleRating only, no written review.
Agent replied
Thank you so much for taking the time to review Adam
5/5
GoogleRating only, no written review.
5/5
GoogleWe were really impressed by the Ashtons team throughout the sale process of our property. Also we would like to give a special mention to Emily for being instrumental in helping us find our next home.
5/5
GoogleStaff at Ashtons are very professional and friendly. Special thanks to Rebecca and Amanda for their outstanding services. They were always able to give me valuable advice and were responsive when handling my requests. My whole transaction process was quick and smooth.
Agent replied
Thank you so much for your fantastic review - we are always delighted to hear feedback from our clients. We're so pleased that the team were able to make your move journey a smooth and happy one and do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleI purchased a property via Ashtons, and the whole experiences are excellent. Ashtons has professional service and fantastic teams, which make the purchase smooth. Each time, the communication with Alix or other members is quick and reliable. Rebecca followed and chased my case with both solicitors very frequently, and she kept me well informed. Their service is superb.
Agent replied
Thank you for your 5* review Eric - we are absolutely delighted to hear that Alix, Rebecca and the team were able to ensure your move journey was as seamless as possible and we do hope to work with again in the future. All the best, the Ashtons team.
5/5
GoogleVery responsive and professional agency. We rented twice with their help and each time they were very supportive and professional.
Agent replied
Thank you for you for taking the time to leave your fantastic review Ana. I will pass your feedback on to the team, who will be absolutely delighted to hear that they were able to make your move journey as smooth as possible! All the best, the Ashtons team
5/5
FacebookThank you to the Penketh team once again for helping us find tenants in our property. in particular Molly was really professional, kept us updated and found the perfect tenants for us. Smooth service with no stress! Thank you!!
5/5
GoogleRating only, no written review.
Agent replied
Thanks very much for taking the time to leave Ashtons a review Peter - your kind feedback is much appreciated. All the best, the Ashtons team.
5/5
GoogleAshtons staff at both Harpenden and Redbourne are amazing. The whole process was made 1000x easier with the support from Tracie and Rebecca, who go above and beyond. The company will always ensure someone responds to your emails or returns …
Agent replied · 26 May 2024
Thank you for taking the time to leave us such a fantastic review! We pride ourselves on our exceptional service and we're delighted to hear that the team were able to help you with your move journey. Thank you again for your feedback - we look forward to seeing you again!
5/5
GoogleI would highly recommend Ashtons in Redbourn. They have been extremely helpful and professional in dealing with both our sale and purchase. Emily Morgan has always responded very quickly to any queries or concerns with a friendly, …
Agent replied · 11 June 2024
Hi Steph, thank you so much for your fantastic review! We wish you all the very best in your new home.
5/5
GoogleExcellent service from beginning to end from Ashtons in Redbourn. Helpful, professional and very responsive. We were kept informed and updated at all stages. Throughout lockdown the high standard of service and care continued and ideas …
Agent replied
Good morning Linda and a huge thank you for your wonderful review. Our Redbourn team will be absolutely delighted with your feedback!
5/5
GoogleWe found when using Astons they where very supportive in renting our property out and the procedures that needed to happen. Our calls where always returned by Alf Ciraolo and anything needing explantation …
Agent replied · 7 June 2024
Thank you for taking the time to leave such positive feedback, we're pleased you've had a great lettings experience with Ashtons.
5/5
GoogleI found the Ashtons Estate Agency to be very professional and supportive during what turned out to be a prolonged house moving experience as a result of some legal issues with our sale. The process of viewing and agreeing a price for our …
Agent replied
Thanks Charlotte for your feedback
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
- GoldLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.
Lettings Agency of the Year by year, 2015
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
- SilverLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
ESTAS
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
EA Masters
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.
EA Masters by year, 2018 to 2022
2022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: EA Masters winners lists, as published, linked by year.
More industry awards: The British Property Awards
The British Property Awards
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.
British Property Awards by year, 2022 to 2025
2025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want Ashtons to help?
Send Ashtons a message.
Questions about Ashtons
Which Ashtons office has the most reviews?
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.
Where are the Ashtons offices?
The five Ashtons offices, by town:
- Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
- London: 140 Gloucester Avenue, London, NW1 8JA
- Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
- St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
- Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
